Ingenico Tetra Move/5000 User manual

Pay-at-the-Table Ingenico
This guide assists restaurant staff in using the wireless Safe-T Link®payment device
to accept card payments.
Pay @ Table Ingenico 1
Move 5000 Quick Reference Guide
POS
POS
Hostess Desk
Entrance
Patio
Device Functional Keys
Typical Restaurant Setup
F1 / START
CANCEL / BACK / NO
BACKSPACE / DELETE
ENTER / YES
x

The following prompts/features may appear, depending on terminal setup, card type and/or entry
method.
•PROMPT: SERVER ID -Input your SERVER ID used in the POS and press ENTER.
•PROMPT: TABLE# -Input Table# assigned by POS and press ENTER.
•PROMPT: CHECK # assigned by POS (if applicable) and press ENTER.
•FEATURE: PIN BYPASS -Guest may press CANCEL twice if they need to bypass the PIN entry
prompt (if available).
•Reboot Device: Press the BACKSPACE (yellow) and the Number symbol key (#)
simultaneously
Tips for Processing
Pay @ Table Ingenico 2
Press the F1 key on payment device Enter "Server ID" and press the green
ENTER/YES Key OR Swipe Server ID Card
SERVER STEP 1 SERVER STEP 2
Getting Started
Follow these simple steps before presenting the wireless terminal to the guest for payment.

Pay @ Table Ingenico 3
Enter Table# & Check# (if applicable) and
press the green ENTER key.
Table # Look-Up Only: Press the corresponding
numeric key for the guest check to be paid.
SERVER STEP 3 SERVER STEP 4
The device is now ready to pass to the guest
for payment. Press the green ENTER key to
present the amount due.
SERVER STEP 5

Pay @ Table Ingenico 4
Guest Steps
Confirm the total amount due or enter the
partial amount that the guest wishes to pay
using the numeric keys. Then press the green
ENTER/YES key to continue.
Enter a custom tip amount or select a
preconfigured tip amount using one of the
corresponding function keys (F1, F2, F3, F4).
Then press the green ENTER/YES key to
continue.
GUEST STEP 1 GUEST STEP 2
Confirm the total amount due, including tip, by
pressing the corresponding numeric key.
GUEST STEP 3
The device will now prompt the guest to pay
with their preferred card type.
GUEST STEP 4

Pay @ Table Ingenico 5
Guest Steps
NOTE: The device will only prompt for PN entry
if required by the payment type and the card
issuer.
The guest should enter their PIN and press the
green ENTER/YES key when finished. Ifthe PIN is
unknown, the guest may be able to press the red
CANCEL/BACK/NO key two times for PIN bypass if
allowed by the issuer for the payment type.
The device will inform the guest when to
remove the card, if needed, and display the
appropriate authorization message. If declined,
the server should run the transaction again or
have the guest provide another form of
payment (go back to Server Step 1).
GUEST STEP 5 GUEST STEP 6
The device will prompt the guest to pass the
device back to the server. The server should
press the green ENTER/YES key to print the
guest and merchant receipts to conclude the
transaction.
GUEST STEP 7
Once the transaction is completed by the
customer, the server can choose to print
merchant and/or customer receipts.
RECEIPT PRINTING
Go back to Server
Step 1 for other guest
checks in a split-check
environment or if
partial payment was
used.