Ingenico PAYZONE iCT250 User manual

MAIL/PHONE SALE
•Press 1
•Choose CREDIT
- Select the desired card type
•Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
•Enter card number and press ENTER
•Enter expiration date (MMYY) and press ENTER
•Card present? Choose YESor NO
- Enter V-Code/CID Code and press ENTER, or press
ENTERto bypass
- If bypassed, Choose V-Code option: 1(Unreadable), 2
(Not Present), 3(Not Provided)
- Enter street address number and press ENTER, or press
ENTERto bypass
• Enter Zip Code and press ENTER, or press ENTERto
bypass
•Terminal dials out, and receipt prints
DEBIT SALE
•
Press1
•Choose DEBIT
- Select the desired EMV CREDITor DEBIToption
•Enter sale amount and press ENTER
•Enter tip amount and press ENTER
•Swipe or insert customer card
- Select the desired language
- Enter cash back amount and press ENTER, or press
ENTERto bypass
•Press ENTERto accept total
•Have customer enter PINon PINpad and
press ENTER, or bypass PINby pressing
CANCELor ENTER
• Terminal dials out, and receipt prints
- Remove the card
CREDIT REFUND
• Press 2
• Choose CREDIT
• Enter refund amount and press ENTER
DEBIT REFUND
•
Press 2
•Choose DEBIT
•Enter refund amount and press ENTER
•Enter original transaction date (MMDDYY) and press
ENTER
•Enter original transaction time (HHMMSS) and press
ENTER
•Swipe or insert customer card
- Select the desired language
•Have customer enter PIN on PIN pad and press ENTER
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE:A partial authorization
has occurred. Ask customer for another form of
payment for the remaining balance of the sale.Press
ENTER to print the receipt. Pressing CANCEL will not
void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):Checks if
the street address andZIP code entered match the
customer’s billing address.
CALL: Call Voice Authorization Center. If approved,
proceed with Oine Entry.
HOLD/CALL OR PICK UP CARD:Hold the card. Use
Code 10 procedure.Call the Voice Authorization
Center.
CARD SWIPE ERROR:Magnetic stripe did not read.
Swipe card again or manually keyin account number.
COMM ERROR:A communication error has occurred.
Check line connections, call Help Desk.
GB (NUMBER): Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED:Current transaction
will not allow manual entry. Debit cards may not be
manually keyedin.
QD (NUMBER) OR RB (NUMBER):Quit Duplicating or
Rejected Batch. Call Help Desk.
RECORD NOT FOUND:Invoice numberis not found in
terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call Help
Desk.
V-CODE: Verication Code. A 3-4 digit non-embossed
number found on card signature panel ornear
embossed account number on front. V-code maybe
prompted
Ingenico Quick
Reference Guide
iC T220, iC T250, iW L220, iW L250,
IN G E MV3/IN G E MV4
Customer Support
Voice Authorization
Bank ID #067000
CREDIT SALE
• Press 1
• Choose CREDIT
-Select the desired cardtype
• Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Have customer enter PINon PINpad and press ENTER, or
bypass PINby pressing CANCELor ENTER
• Terminal dials out, and receipt prints
- Remove the card
•
Swipe customer card, insert customer card, or
enter card number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Select the desired language
•
Terminal displays Captured,and receipt prints
- Remove the card
•
Terminal dials out, and receipt prints
- Remove the card
AUTOMATIC DOWNLOADS
With this application, downloads are automatically
initiated by the terminal at a presettime and date.
Some automatic downloads will require the terminal to
be re-authenticated. Any manual congurations
performed ontheterminal will be resetafter a
download.
EMV DEBIT
Visa, MasterCard, and Discover have agreed to share
their technology for EMV-chip based debit transactions.
This gives the option to process debit sale transactions
as either credit or debit.
1-877-995-9198
1-800-990-2265
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CREDIT OFFLINEENTRY
•
Press 4
•Choose CREDIT
- Select the desired card type
• Enter sale amount and press ENTER
-Enter surcharge amount andpress ENTER
•Swipe customer card, insert customer card, or enter
card number and press ENTER
- Enter expiration date (MMYY) and press
ENTER
- Card present? Choose YESor NO
- Select the desired language
• Enter approval code (six digits), and press ENTER
DEBIT RE-ENTER
•
Press 4
•
Choose REENTER
•Choose DEBIT
•
Choose transaction type
• Swipe customer card, insert customer card, or enter
card number and press ENTER
- Select the desired language
• Enter original transaction date (MMDDYY) and press
ENTER
• Enter original transaction time (HHMMSS) and press
ENTER
• Enter reference retrieval number (12 digits), and press
ENTER
AUTHORIZATION ONLY
• Press 8
• Choose AUTH ONLY
•Choose AMT AUTH
• Swipe customer card, insert customer card, or enter card
number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Card present? Choose YESor NO
- Enter Zip Code and press ENTER, or press ENTERto
bypass
- Select the desired language
- Have customer enter PINon PINpad and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
BALANCE INQUIRY
• Press 6
•Choose card type
• Swipe customer card, insert customer card, or enter card
number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Select the desired language
- Have customer enter PIN on PIN pad and press ENTER
BENEFITS
•
•
Swipe customer card
•
VOUCHER
•
Press 4
•
Choose REENTER
Choose EBT
•
Choose Voucher
Enter card number and press ENTER
•
Enter original transaction date (MMDDYY) and press
ENTER
•
Enter original transaction time (HHMMSS) and press
ENTER
EBT REFUND
Press 2
• Press ENTERto accept amount
• Have customer enter PINon PINpad and press ENTER
ADD CLERK
• Press #
• Choose CLERK MENU
• Choose ADD ID
• Enter clerk ID and press ENTER
• Add Another? Choose YESor NO
- If Yes, repeat steps to add another server
TRANSACTION ADJUST
NOTE: Adjustments are not allowed on Smart Card/Chip
Card sales.
• Press 8
• Choose TRANS ADJUST
• Choose a search option
• Enter retrieval information and press ENTER
• Choose SELECT
• Enter new sale amount and press ENTER
• Terminal displays Captured, and receipt prints
REPRINT A RECEIPT
• Press 8
• Choose REPRINT
• Choose a search option
• Enter retrieval information and press ENTER
MANUAL BATCH SETTLEMENT
• Press 7
• Choose YES
- Print Reports? Choose YESor NO
- Report prints
FAILED SETTLEMENT
• Terminal will display QDXXXXX or RBXXXXX
•DO NOT DELETE BATCH OR CONTINUE WITHOUT HELP
DESK VERIFICATION
• Call Help Desk
AUTHENTICATE THE TERMINAL
•
Press #
• Choose MAINTENANCE
• Choose AUTHENTICATE
• Enter authentication code and press ENTER
• Enter zip code and press ENTER
DEACTIVATE THE TERMINAL RB or
ALPHA CHARACTERS
• Press keycorresponding with desired letter
•Press Fkey until desired letter appears [Number + F key =
Letter]
CARD TYPES ACCEPTED R
•Visa
• MasterCard
• American Express
•
Terminal dials out, and receipt prints
- Remove the card
•
Choose EBT
•
Choose transaction type
•
Enter sale amount and press ENTER
- If Cash Benets, enter cash back amount and pressENTER
•
Have customer enter PINon PINpad and press ENTER
•
•
•
Press ENTER
Enter refund amount and press ENTER
Swipe customer card or enter card number and press
ENTER
•
•
Enter retrieval information and press ENTER
• Choose SELECT
•
Choose a receipt type
•
Receipt prints
TIP ADJUST
NOTE: Smart Card/Chip Card tip adjustments are not
supported for INGEMV3, tips must be added at time
of sale.
•
Press 5
•
Choose a search option
•
Choose SELECT
• Enter new tip amount and press ENTER
•
Terminal displays Captured, and receipt prints
•
Discover
•
JCB
•
Diners Club
•
Carte Blanche
• PayPal
•
ATM/Debit Cards
EBT DEFINITIONS
ELECTRONIC VOUCHER:Form which is completed by a
merchant when a Food Stamp transaction authorization
cannot be received through the terminal.
FCSID (FOOD AND CONSUMER SERVICES IDENTIFIER):
Identies a merchant as approved to accept Food Stamps.
VOUCHER AP (VOUCHER APPROVAL CODE):A Voice
Authorized Approval Code received when a Food Stamp
transaction authorization through the terminal is not
possible. To obtain, call the Voice Authorization Center.
VOUCHER S/N (VOUCHER SERIAL NUMBER):A pre-
printed number found on an Electronic Voucher form.
• Enter transaction ID (15 digits), and press ENTER
• Terminal displays Captured and receipt prints
- Remove the card
• Enter trace number (six digits), and press ENTER
• Enter Network ID (one character), and press ENTER
• Enter settlement date (MMDD), and press ENTER
• Enter approval code (six digits), and press ENTER
• Enter amount and press ENTER
• Enter tip amount and press ENTER
- Enter cash back amount and press ENTER, or press ENTER
to bypass
• Press ENTERto accept amount
• Terminal displays Captured, and receipt prints
• Press CANCEL
•
Terminal dials out, and receipt prints
•Enter reference retrieval number (12 digits), and press
ENTER
Enter trance number (six digits), and press ENTER
•
•
•Enter Network ID (one character), and press ENTER
Enter voucher number (15 digits), and press ENTER
•
•Enter approval code (six digits), and press ENTER
Enter sale amount and press ENTER
•
•Terminal displays Captured, and receipt prints
Press CANCEL
•
Choose EBT
• Terminal dials out, and receipt prints
•
Add Another? Choose YESor NO
- If Yes, repeat steps to add another tip
REPORTS
• Press #
• Choose REPORTS MENU
• Choose report: Summary (total amount) or Detail (each
transaction)
• Choose PRINT
• Report prints
• Press CANCEL
VIEW TOTALS
• Press #
• Choose BATCH MENU
• Choose BATCH TOTALS
• Terminal displays totals
• Press ENTER
• Press CANCEL
• Terminal dials out, and receipt prints
•
Press #
• Choose MAINTENANCE
• Choose DEACTIVATE
• Choose YES
• Terminal dials out, and receipt prints
•
EMV Debit Cards*
•
Private Label*
*Supported for INGEMV4 only.
REVERSAL
•
Press 3
•Choose a search option
•Enter retrieval information and press ENTER
•Choose SELECT
•Press ENTERto accept transaction
•Terminal dials out, and receipt prints
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