Ingenico Tetra PTS190 User manual

INGENICO Tetra
PTS190 Paymark Operating Guide
VERSION 1.02
July-2021

INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
TABLE OF CONTENTS
1INTRODUCTION ............................................................................................................................. 6
2HARDWARE OVERVIEW ................................................................................................................. 6
2.1 The INGENICO MOVE 5000 Terminal ................................................................................................6
2.2 The Ingenico Desk 3200/5000 Terminal............................................................................................7
2.3 The Ingenico Move 2500 Terminal....................................................................................................8
The iPP315 PINPad (for use with V4 Terminals Only!).................................................................................9
2.4 The Desk 1500 PinPad ....................................................................................................................9
2.5 The Terminal Keyboard Layout.......................................................................................................10
2.5.1 Green/ENTER Key ................................................................................................................11
2.5.2Yellow/CLEAR Key................................................................................................................11
2.5.3 Red/CANCEL Key..................................................................................................................11
2.5.4 FEED Key ............................................................................................................................11
2.5.5 FUNCTION Key ....................................................................................................................11
2.5.6 'Soft' Function Keys..............................................................................................................11
2.5.7 Alphanumeric Key Entry........................................................................................................11
2.6 Card Reader .................................................................................................................................12
2.7 Installing Paper Roll ......................................................................................................................14
2.8 Move 5000 Terminal Bluetooth Base...............................................................................................15
2.8.1 Power on MOVE 5000 Terminal .............................................................................................16
2.8.2 Power off MOVE 5000 Terminal .............................................................................................16
3ADMINISTRATION........................................................................................................................ 17
3.1 Passwords....................................................................................................................................17
3.2 Menu Functions ............................................................................................................................18
3.3 Shortcut Keys ...............................................................................................................................19
4SET UP........................................................................................................................................... 20
4.1 Move 5000 Bluetooth Terminal/Base Pairing and Un-pairing Functions ........................................20
4.1.1 Pairing Bluetooth Base .....................................................................................................20
4.1.2 Un-Pairing Bluetooth Base ...............................................................................................22
4.1.3 Battery Charge Level Percentage ...........................................................................................24
4.1.4 Display Serial Number ..........................................................................................................24
5INSTALLING INGENICO IPP315 PINPAD .................................................................................... 25
5.1 Installing an iPP315 PIN Pad ..........................................................................................................25
5.2 Removing an iPP315 PIN Pad.........................................................................................................25
6EFTPOS Configuration .................................................................................................................. 26
6.1 Dial-Up Configuration ....................................................................................................................27
6.1.1 TCP-IP with Dial Backup Configuration ...................................................................................28
6.2 TCP-IP Configuration.....................................................................................................................30
6.3 GPRS Configuration.......................................................................................................................32
6.3.1 GPRS with Dialup as Backup Configuration .............................................................................34
6.3.2 TCP-IP with GPRS Backup Configuration.................................................................................36
6.3.3 TCP-IP with GPRS Backup with Dial up Backup Configuration ...................................................38
6.3.4 Dial up with GPRS Backup.....................................................................................................41
6.4 WIFI Configuration .......................................................................................................................42
6.4.1 TCP-IP with WIFI as Backup Configuration .............................................................................44
6.5 WIFI............................................................................................................................................46
6.5.1 Activate/Deactivate WIFI Support..........................................................................................46
6.5.2 WIFI Setup..........................................................................................................................47
6.6 Multi-Merchant Configuration .........................................................................................................48
6.7 EFTPOS Configuration for Multi-Merchant........................................................................................49
6.8 Multi-Merchant Configuration .........................................................................................................51
6.8.1 Master Memory Reset...........................................................................................................52
6.8.2 To Deactivate Multi-Merchant Configuration............................................................................53
6.9 Contactless ..................................................................................................................................54
6.9.1 Contactless Configuration .....................................................................................................55

INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
6.9.2 Activate Contactless .............................................................................................................55
6.9.3 Deactivate Contactless..........................................................................................................56
6.10 Single Merchant Memory Reset Configuration..............................................................................57
6.11 Remote Key Injection (PKMS)....................................................................................................58
6.11.1 Remote Key Injection (PKMS) Configuration .......................................................................58
6.11.2 Dial-up RKI Configuration .................................................................................................58
6.11.3 TCP-IP (Broadband) RKI Configuration ..............................................................................59
6.11.4 GPRS RKI Configuration ...................................................................................................60
6.11.5 Remote Key Injection (PKMS) Initialisation.........................................................................61
6.12 Enable/Disable Terminal Functions.............................................................................................62
6.13 Configure Receipt Header and Footer .........................................................................................64
6.14 Restart Terminal.......................................................................................................................66
6.15 Reset GPRS Link.......................................................................................................................66
6.16 Credit Account Prompt ..............................................................................................................67
6.16.1 Disable Credit Account Prompt ..........................................................................................67
6.16.2 Enable Credit Account Prompt...........................................................................................67
6.17 Merchant Receipt.......................................................................................................................68
6.17.1 Disable Printing Merchant Copy.........................................................................................68
6.17.2 Enable Printing Merchant Copy..........................................................................................68
7TERMINAL MANAGEMENT SYSTEM (TMS)................................................................................... 69
7.1 TMS Configuration ........................................................................................................................69
7.1.1 TCP/IP (Broadband) and WiFi Configuration ...........................................................................69
7.1.2 GPRS Configuration ..............................................................................................................70
7.2 TMS Download .............................................................................................................................71
7.3 Reset TMS Download ....................................................................................................................72
8OPERATION OF TERMINAL .......................................................................................................... 73
8.1 Merchant Logon............................................................................................................................73
8.2 Pending Reversal ..........................................................................................................................73
8.3 Surcharge ....................................................................................................................................75
8.4Eftpos Configuration for Credit Card Surcharging .............................................................................75
8.4.1 Enable Credit Card Surcharging .............................................................................................75
8.4.2 Disable Credit Card Surcharging ............................................................................................76
8.4.3 Enable Surcharging for contactless ........................................................................................76
8.4.4 Disable Surcharging for contactless........................................................................................77
8.4.5 Bypass Surcharge.................................................................................................................77
8.4.6 Credit Card Surcharge Transaction Process.............................................................................78
8.5 Purchase Transaction ....................................................................................................................79
8.6 Contactless Purchase Transaction...................................................................................................80
8.6.1 Up to the CVM (Card Verification Method) Limit of $80 ............................................................80
8.6.2 Above the CVM (Card Verification Method) Limit of $80 ...........................................................81
8.7 Cash Out Transaction....................................................................................................................82
8.8 Refund Transaction.......................................................................................................................83
8.9 Card Not Present Transaction.........................................................................................................85
8.10 Card Not Present Refund Transaction .........................................................................................87
8.11 EMV Chip Card Transaction .......................................................................................................89
8.12 Credit Card Tipping Transaction .................................................................................................91
8.12.1 Tipping Authorisation .......................................................................................................91
8.12.2 Tip Transactions ..............................................................................................................92
8.12.3 Tipping Utilities................................................................................................................94
8.12.4 Void Tip ..........................................................................................................................94
8.12.5 Uploading Tip Transactions...............................................................................................95
8.12.6 Printing Tips....................................................................................................................96
8.12.7 Instant Tipping Transaction ..............................................................................................97
8.13 Credit Card Hospitality Transaction.............................................................................................99
8.13.1 Hospitality Card Status Check ...........................................................................................99
8.13.2 Hospitality Authorisation.................................................................................................100
8.13.3 Hospitality Top-Up Authorisation .....................................................................................102
8.13.4 Hospitality Completion Transaction.................................................................................. 104
8.13.5 Hospitality Utilities ......................................................................................................... 111
8.13.6 Hospitality Cancellation Transaction................................................................................. 111
8.13.7 Hospitality Delayed (Extra Charges) Completion ............................................................... 113
8.13.8 Enable/Disable Delayed (Extra Charges) Completion ......................................................... 113
8.13.9 Hospitality Delayed (Extra Charges) Completion ............................................................... 114

INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
8.14 Cheque Verification Authorisation.............................................................................................116
8.15 Merchant Administration Functions...........................................................................................117
8.15.1 Terminal Totals .............................................................................................................117
8.15.2 Terminal Totals with Instant Tip...................................................................................... 118
8.15.3 Terminal Totals with Credit Card Surcharging ................................................................... 119
8.15.4 Settlement Inquiry .........................................................................................................120
8.15.5 Settlement Cutover ........................................................................................................121
8.15.6 Duplicate Receipt...........................................................................................................122
8.16 Electronic Offline Vouchers (EOV) ............................................................................................ 123
8.16.1 Notification of EOV Mode................................................................................................ 124
8.16.2 To Exit Out of EOV Mode................................................................................................124
8.16.3 Upload Electronic Offline Transactions ............................................................................. 125
9DIAGNOSTICS ............................................................................................................................ 126
9.1 Extra Terminal Functions .............................................................................................................129
9.2 Training Mode ............................................................................................................................131
9.3 New Features of the Terminal ......................................................................................................132
9.3.1 Declined Alert .................................................................................................................... 132
9.3.2 Full message Encryption .....................................................................................................132
9.3.3 Customer Receipt Copy....................................................................................................... 132
9.3.4 Communication.................................................................................................................. 132
10 SAFETY AND MAINTENANCE...................................................................................................... 133
10.1 Cleaning of the Terminal .........................................................................................................133
10.2 General Safety Information .....................................................................................................133
10.3 External Power Supply ............................................................................................................ 133
10.4 Opening the...........................................................................................................................134
10.5 SAMs & SIMs .........................................................................................................................134
10.6 Battery .................................................................................................................................. 135
10.6.1 Installing the Battery......................................................................................................135
10.6.2 When does the battery need to be charged? .................................................................... 135
10.6.3 Charging the Battery Using the base................................................................................ 135
10.6.4 Charging the Battery Using the Terminal Power Supply ..................................................... 136
10.7 Paper Roll ..............................................................................................................................136
10.8 Installing a Paper Roll .............................................................................................................137
10.9 GPRS Terminal Header............................................................................................................138
10.10 Bluetooth Terminal Header......................................................................................................138
11 SKYZER TECHNOLOGIES CONTACT DETAILS ............................................................................ 140

INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.00 Document creation and release Henry Reyes 10/07/2021
1.01 Review and Updates Christine Hogan 20/07/2021
1.02 Further Updates Henry Reyes 23/07/2021

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico Tetra range of EFTPOS terminals in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO MOVE 5000 Terminal
The Ingenico Move 5000 Terminal consists of the following elements:
The Terminal Handset:
The power cable for the MOVE 5000 that connects to the base:

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
2.2 The Ingenico Desk 3200/5000 Terminal
The Ingenico Desk 3200 Terminal consists of the following elements:
The Terminal Handset:
The kit magic box that comes with the Desk 3200 and Desk5000 terminal
provides the connection to Ethernet (broadband), telephone line, power and
RS232.
Desk 5000
Desk 3200

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The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:
2.3 The Ingenico Move 2500 Terminal
The Ingenico Move 2500 Terminal consists of the following elements:

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The power cable for the MOVE 2500:
The iPP315 PINPad (for use with V4 Terminals Only!)
The iPP315 PINPad is approved for use with V4 Terminals only!
2.4 The Desk 1500 PinPad
Note for use with both V4 and V5 Hardware running PTS190

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2.5 The Terminal Keyboard Layout
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•Menu key/
•Function key/
•Feed key/
•Touch screen Navigation keys located directly on the display to allow
the user to select alternate options on the display.

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2.5.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.5.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.5.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the previous
display or in some instances to the main display.
2.5.4 FEED Key
To feed the paper on the receipt printer, press and hold down the FEED key.
2.5.5 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.5.6 'Soft' Function Keys
These are the four keys located on the display screen. They are controlled by
the software and their function changes depending on the prompts. The
function of these keys is displayed on screen when they are available for use.
The alphanumeric keys are grouped in the following way.
2.5.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
To enter an alpha letter, first press the corresponding number key and then
press the FUNC key to scroll through the alpha letters for that key.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
0 . , # * % $ &
@

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
2.6 Card Reader
Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.

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Contactless Card
Bring the card firmly up to the active zone above the contactless logo located
on the paper trapdoor.
Keep the card close to the contactless logo during the transaction.
The 4 virtual LEDs will light sequentially during the transaction.

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2.7 Installing Paper Roll
•Open the paper compartment by lifting the catch located at the top of
the contactless landing zone, and pull the cover to the rear of the
terminal Lift catch up Pull cover open
•Insert the paper roll into the compartment, as shown below
•Pull the paper up towards the top of the terminal
•Maintain the paper and close the cover.
•Press simultaneously on both upper corners of the paper compartment,
as shown by red arrows below, until it clips into position.
•If required, press the Feed key on the keypad to advance the paper

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2.8 Move 5000 Terminal Bluetooth Base
Is used for charging the terminal battery and has ports to allow terminals to
communicate with hosts over Ethernet and Dial up.
You should set up your base unit in a convenient location close to a power
source and network point.
To open the base unit cover, located on the bottom of the base unit, you must
unclip an access clip and lift the cover from the base unit. To replace the
cover reverse these instructions being sure to engage all the retaining pins
before the access clips.
Figure 3 – Feature of Move 5000 Base
COM0 (Serial/RS232) Port

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2.8.1 Power on MOVE 5000 Terminal
To power on Move 5000 terminal, simply press the ENTER/Green Key.
2.8.2 Power off MOVE 5000 Terminal
To power off Move 5000 terminal, simply press and hold down the
CLEAR/Yellow and FUNC key together. Ensure the terminal is not connected to
the charger and off the base when performing this function.

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
3 ADMINISTRATION
3.1 Passwords
The following passwords are used for configuration and testing:
FUNCTIONS
DESCRIPTION PASSWORD
Activata - Enable/disable 4001
Activata - Merchant Configuration 4824
Battery - Display Status 20
Cloud POS - Enable/Disable 79
Cloud POS - Configuration 7410
Configuration - EFTPOS 3824
Configuration - Merchant 7418
Activate/deactivate Multi Merchant Opt 3
Configure Merchant Name Opt 4
RKI Configuration Opt 5
Master Memory Reset Opt 8
Contactless - Activate/deactivate *TETRA Only* Opt 7
Configuration - Reset Single Merchant 9902
Credit Account Prompt - Enable/Disable 11 and then 8099
Diagnostics 9904
EOV/Contactless Transactions - Upload 88
Extra Charges (Hospitality only) - Enable / Disable 100
GPRS - Reset Link 3823
Merchant Receipt - Enable/Disable 41 then 6337
MOTO (MAN PAN) Confirmation prompt - Enable/Disable 13
PIN Pad - Enable/disable iCT220/250 with iPP280 77 - Opt 2
PIN Pad - Enable/disable iCT220/250 with iPP310 77 - Opt 1
PRESENT/INSERT OR SWIPE CARD prompt - Adjust timeout 12
Pure Commerce CSE - Rates Table Download 3025702
Pure Commerce CSE - BIN Range Download 3025701
Pure Commerce CSE - Configuration 3025703
Pure Commerce CSE - Connection Test 3025700
Pure Commerce CSE - Enable/Disable 3025707
Pure Commerce CSE - Memory Reset 3025706
Pure Commerce CSE - Print Rates Table 3025705
Receipt Header and Footer - Configure 3825
Restart - Terminal FUNC + CLEAR or 86
RKI - Configuration 7418 – Opt 5
RKI - Initialization 87 then 6987

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Serial Number (last 8 digits) - Display 74
SKYLink - Interface Type 6628
SKYLink - Interface Com Port 6629
Surcharge - Enable/Disable 8
Surcharge Contactless - Enable/Disable 8
Terminal Functions - Enable/disable 7415
TMS - Configuration 2467
TMS - Download 2468
TMS Download - Reset 1234
Training Mode 9999
Version - Terminal Application Version 99
WIFI SSID Setup - Tetra Only 72
WIFI Support - Activate/Deactivate *TETRA Only* 71
3.2 Menu Functions
MENU FUNCTIONS
DESCRIPTION PASSWORD
Activata Configuration - Reset Activata Admin
Select Admin then 5 then 7436
iWL252 Bluetooth Pairing 6988 / 62624371
Press 0 then 6988 / 62624371
TELIUM ONLY - Contactless Configuration 6988 / 62624371
0 then 6988 / 62624371
XTRA Functions Supervisor then 1
Terminal Configuration 2 then ENTER
Print Pending Transaction Select 5 then 1

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
3.3 Shortcut Keys
Shortcut keys have been programmed on the Ingenico terminals for easy and
quick access to frequently used menus. To access these menus, press the
following keys on the terminal from the idle screen
SHORTCUT KEYS (For Standalone Terminal)
DESCRIPTION Column1
Purchase F1
Cashout F2
Refund F3
Logon F4
Print Pending Transaction List 0
Activata Voucher 1
Duplicate Receipt 3

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02
4 SET UP
4.1 Move 5000 Bluetooth Terminal/Base Pairing and Un-pairing
Functions
The Move5000 terminal requires pairing or associating with its base before
use. When paired, the terminal must be returned and correctly positioned on
its base. A terminal that has been paired to a base can only be re-assigned
to a new base when it is unpaired or disassociated from its original base.
Note: The base must be powered-on to perform the pairing and un-
pairing
functions
4.1.1 Pairing Bluetooth Base
Perform the steps below to pair up a Bluetooth base with Move 5000 terminal.
Step
Terminal Display
Comment
1.0
Press MENU
2.0
PAYMARK EFTPOS
EFTPOS MENU
TIPPING MENU
HOSPITALITY MENU
ADMIN MENU
SUPERVISOR MENU
Enter 0 (Zero) Key
3.0
ENTER PASSWORD?
Key in 6988 or 62624371 followed by ENTER
4.0
8302101120
TSA
Control panel
EMV TOOL
Select CONTROL PANEL on the terminal screen
NOTE: DO NOT SELECT ANY OTHER FUNCTIONS
5.0
Applications
report
Software
management
Terminal
information
Terminal settings
Select TERMINAL SETTINGS on the terminal screen
NOTE: DO NOT SELECT ANY OTHER FUNCTIONS