Ingenico IWL220 GPRS User manual

Ingenico iWL220
Payment Terminal Manual

2
This payment terminal manual is for merchants to provide them with secure processing of
card payments via the payment terminal. This manual constutes an integral part of the Pay-
ment Cards Service Agreement and the Payment Terminal Rental Agreement and, by signing
these agreements, the Merchant agrees to follow the terms and condions set out in this
manual.
Table of contents
Keypad features...................................................................................................................... 3
Swipe card transacons.......................................................................................................... 4
Contactless card transacons.................................................................................................6
Chip card transacons............................................................................................................ 8
Response codes in the event of transacon failure................................................................10
Transacon revocaon ........................................................................................................... 12
Prinng out a copy of the receipt...........................................................................................15
Closing a day........................................................................................................................... 16
Messages appearing on the screen........................................................................................18
Switching the paper roll ......................................................................................................... 19
Technical support
• assistance with issues related to card transacons: 67444444; e-mail:
[email protected]
• communicaon with technical support: 67357057; [email protected]
Issues reported outside business hours will be registered and solved at the rst opportunity
(normally on the following business day).

3
Keypad features
Paper roll switching (opening of plasc cover)
Signal receiver
Enter menu
Menu navigaon
Advance the paper roll
Swipe reader
Backspace key
Cancel key
Conrm entry

4
Swipe card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key aer compleng the entry.
.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
10.00 EUR Insert
the card
Please wait
Swipe the client’s card through the card reader of the terminal.
Last four digits:
Enter the last four digits of the client’s card number
Press the green key aer compleng the entry.
To correct the sum (one character at a me), press the yellow key .
To delete the whole sum, press the red key .
To cancel the transacon, press the red key twice.
Connecon..
Please wait The terminal will connect to the bank.
Waing for reply...
Please wait
Transacon completed The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
Return the bank card to the client.

5
• The person must be idened according to card acceptance requirements.
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Card type
Terminal ID
Time of transacon
Authorisaon code and transacon type
Receipt number
Transacon total
Merchant’s registraon number and
cash register’s number
Buyer’s signature (verify conformity
to the signature on the back side of
the card)
Note indicang the type of the
presented document (lled in
manually)
Number of the presented document,
if the sum exceeds the control limit
set in the Payment Card Acceptance
Agreement (lled in manually)
Card number (four last digits are shown)

6
Contactless card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key aer compleng the entry. Aer entering the sum, one
green light will be on PIN pad.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
Use the card Ask the client to place the card on the signal receiver of PIN pad unl a beeping
sound is heard.
Reading the card
Successful
Remove the card
The card has been successfully read if four lights turn on and the device produces a
sound indicang successful reading of the card.
The terminal will connect to the bank.
Transacon is
completed The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
• In the case the transacon exceeds a certain limit for some bank cards , the terminal may require the
signature of the client, and the merchant must verify the signature on the back side of the card. If the
signature is authenc, press the green key on the terminal. If the signature is not authenc, the
goods cannot be sold to the client and the transacon must be cancelled by pressing the red key .
• If the sum of the contactless card transacon exceeds the allowed transacon limit, the PIN pad will
prompt the card to be inserted in the card reader and a chip card transacon will be performed (see “Chip
card transacons”, page 8).
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
•

7
Transacon types:
T1 – on-line transacon (card is read via card reader)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Time of transacon
Authorisaon code and transacon type
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful
contactless card transacon

8
Chip card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000)
Press the green key aer compleng the entry.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
10.00 EUR
Insert the card Insert the bank card in the chip card reader of the PIN pad connected to the
terminal, or ask the client to insert the card.
Please wait!
Enter PIN
Ask the client to enter their bank card’s PIN on the PIN pad The green key on
the PIN pad must be pressed.
To correct the PIN (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
PIN OK If the correct PIN has been entered, the terminal will connect to the bank
Connecon...
Please wait
Waing for reply...
Please wait
Transacon is
completed The terminal will print out the rst receipt
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
Ask the client to remove their bank card from the chip card reader.
Aenon!
When paying with a chip card, make sure to use the chip.

9
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
• In the case the chip card transacon fails and the terminal screen displays “Use a swipe card”, perform the
transacon according to the swipe card transacons instrucons.
• In exceponal circumstances, the chip card may not require entering of the PIN, or the client may refuse
to enter their PIN by pressing the cancellaon key . If the transacon is nevertheless completed
(depending on the decision of the bank), the terminal will print out a receipt with the text “PIN NOT
CHECKED”. In this case the receipt may have addional elds for providing signature and indicang the
document presented.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Authorisaon code and transacon type
Time of transacon
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful payment

10
Response codes
in the event of transaction failure
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
1xx If the terminal prints a code starng with number “1”, the card transacons are declined.
The card must be returned to the client.
100 Declined
101 Card expired
102 Suspected card counterfeit
104 Limited card
105 Contact customer support by phone [phone]
107 Contact customer support by phone [phone]
109 Invalid merchant.
Contact customer support by phone [phone]
110 Wrong amount (too large)
111 Invalid card number
112 PIN required
116 Insucient funds
118 Unknown card
119 Transacon is not allowed for card holder
120 Transacon is not allowed for payment terminal
121 Limit exceeded
123 Exceeds withdrawals me limit
125 Card is not working

11
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
2xx If the terminal prints a code starng with number “2”, the card is misused.
Transacon cannot be performed. Card must be conscated, if possible.
200 Declined
201 Card expired
202 Suspected card counterfeit
203 Card is no longer valid
204 Limited card
205 Call the police
208 Lost card
209 Stolen card
210 Forged card
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
9xx
If the terminal prints a code starng with number “9”, there’s a system error prevenng
performance of the transacon.
Contact customer support by phone [phone].
902 False transacon
903 System error.
Contact customer support by phone [phone]
904 Format error
905 No response from card issuer
906 System error
907 No connecon to the card issuer
908 Unknown card
909 System error
910 System error
911 No response from card issuer
913 Dual transacon
939 Invalid merchant.
Contact customer support by phone [phone]

12
Transaction revocation
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome The terminal is in standby mode. Press the key .
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “2” or select the “Annulment” opon from the menu (to
navigate the menu, use the keys and ) and press the green key .
Annulment
Enter receipt no.: Enter the number of the receipt you wish to revoke and press the green key .
Annul?
PAN: ******1234
10.00 EUR
Transacon no. *****
NO/YES
To revoke the transacon, press the red key .
To wave transacon revocaon, press the green key .
NB! The terminal will display the last four digits of the number on the card used to
perform the transacon.
If the transacon was performed using a contactless card, then the client’s card is not required for
cancellaon and the terminal and PIN pad will display the same text as the one displayed when performing a
transacon with a chip card.
In the case of chip card transacon.
Annulment
10.00 EUR
Use the card
Insert the bank card in the chip card reader of the PIN pad or ask the client to insert
the card
Correct card
Take the card Return the bank card to the client.
In the case of swipe card transacon.
Annulment
Read the card... Swipe the client’s card through the card reader.
Are 1234 the last
four digits?
NO/YES
Check the last four digits of the bank card number against the number displayed on
the terminal screen.
If the numbers match, press the green key
, if the number do not match, press the red
key .
Correct card Return the bank card to the client.
Connecon..
Please wait
Waing for reply…
Please wait The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key
.
Transacon completed Return the bank card to the client.

13
Sample chip card receipt
Sample contactless card receipt
Sample swipe card receipt

14
In the case the revocable transacon was completed using automated vericaon, the terminal will connect to
the authorisaon centre and revoke the transacon.
Notes:
• Transacon revocaon is only possible for the full amount unl transacons are sent to the bank (by
default, the terminal sends transacons to the bank once a day).
• In the event the terminal displays the message “TRANSACTION NOT FOUND”, it means that transacon
with the entered number has not been performed that day. The transacon was probably completed on
the previous day, or transacons have already been sent to the bank, or the transacon has already been
revoked.
• In order to revoke such transacon, the data of the transacon must be sent to Swedbank’s Cards Back
Oce ([email protected]).

15
Printing out a copy of the receipt
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome The terminal is in standby mode. Press the key .
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “5” or select the “Copy of receipt” opon from the menu (to
navigate the menu, use the keys and ) and press the green key .
Enter receipt no.: Enter the number of the receipt you wish to print out and press the green key .
Copy of receipt
Please wait
Take the receipt
and press the key
Tear o the receipt and press the green key to have the terminal print out the
second receipt. To renounce the second receipt, press the red key .
NB!
You cannot print out a separate copy of a revoked transacon’s receipt. When the number of a transacon
receipt that has had a revocaon operaon performed for it is entered in the terminal, a copy of the
transacon revocaon receipt is printed out in addion to the copy of the transacon receipt.

16
Closing a day
Automac transfer of transacons
Transacons completed during a day can be transferred to the bank either automacally or manually.
Automac transfer will be acvated at the me congured for the terminal.
If automac transfer fails
Transfer the transacons manually or wait for the next automac transfer (in this case transacons that failed
to be sent will also be transferred this me).
Should transfer of transacons fail again during the next automac transfer, contact
Hansab [phone]
The terminal issues a response on the transfer
report, indicang the number and total
amount of completed transacons. To conrm
successful transfer of transacons, the terminal
prints the response on the transfer report:
“SENDING TRANSACTIONS OK”.

17
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome The terminal is in standby mode. Press the key .
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “1” or select “Sending” from the by pressing the green key
.
Transacons
Send transacon?
Are you sure?
NO/YES
Please wait
To send the transacons manually, press the green key .
To decline, press the red key .
Connecon
Please wait…
Sending The terminal will send the transacons and print out the transfer report receipt.
Please wait The terminal will nish prinng out the transfer report receipt.
Manual transfer of transactions

18
Messages displayed on the screen
Messages displayed upon conducng and revoking payment transacons
Message on
terminal screen Meaning
Card error!
Try again... Reading the card failed. Try again.
Reader error!
Read again! Reading the card failed. Try again.
Chip card!
Try to insert This is a chip card. It cannot be used as a swipe card.
This card cannot
be used This card is not among the accepted cards.
No transacons
Press the key No transacons found in the terminal’s memory.
Transacon 000001
not found
Press the key
The revocable transacon is not found in the terminal’s memory. A transacon that
has already been revoked cannot be revoked again; also, transacons already sent
to the bank cannot be revoked.
Number dierent from
the one on card! The last four digits of the card number were entered incorrectly.
Transacon declined Entering PIN took too long.
Invalid PIN The buyer has entered the wrong PIN.
When the client enters invalid PIN
If a client enters invalid PIN three mes, the card must be conscated. The card may only be returned to the
card holder aer idenfying them on the basis of an idencaon document. The person returning the card
must make sure they are dealing with the correct person. The data of the card holder and the presented
document must be recorded on the error code receipt printed out by the terminal.
Aenon!
• Make sure to mely replace the receipt paper.
• Use only appropriate thermal paper in the terminal’s printer.
• Do not connect any cables when the terminal is connected to the mains.
• Do not place the terminal in a too warm, cold or moist locaon.
• Do not place the terminal in a locaon where it could get wet or dusty.
• Use a cloth dampened with alcohol to clean the surface of the terminal.
• Use a special cleaning card to clean the terminal’s card reader.
• In the case of a fault, do not repair the terminal yourself – call a technician.
• In the case the chip card transacon fails and the terminal prompts you to use the magnec stripe,
perform the transacon according to the swipe card transacons instrucons.
• Keep the terminal connected to the mains to enable the terminal to automacally send the transacons to
the bank to close the day.

19
Switching the paper roll
A special thermal paper roll with a width of 57 mm and a diameter of up to 38 mm is used in the terminal.
When the paper roll is nearing its end, a coloured indicator strip becomes visible indicang that the printer is
about to run out of paper.
If the strip appears, it means that the printer has enough paper for one more receipt.
Aenon!
Poor quality paper can jam the printer and create excessive paper dust. Thermal paper must be stored in a dry
and dark place. Moisture, temperature, fricon, liquids, etc. can aect the characteriscs of the paper. Do not
place a paper roll with wrinkled, wet or damaged paper in the printer.
1First, open the paper roll cover and li it up
as shown on the illustraon.
2Remove the empty paper roll from the printer.
3
Slightly unwind the new paper roll and remove the protecve strip
from the edge, if required. Place the new paper roll so that the
paper moves from the boom of the roll towards the front edge.
4
Leave a small amount of paper to extend outside the printer door.
Close the terminal cover by pressing it gently unl it clicks. A small
amount of paper must extend outside the printer. Cut the paper
with the metal strip on the printer.