Ingenico IWL220 GPRS User manual

Ingenico iWL220
Payment Terminal Manual

2
This payment terminal manual is for merchants to provide them with secure processing of
card payments via the payment terminal. This manual constutes an integral part of the Pay-
ment Cards Service Agreement and the Payment Terminal Rental Agreement and, by signing
these agreements, the Merchant agrees to follow the terms and condions set out in this
manual.
Table of contents
Keypad features...................................................................................................................... 3
Swipe card transacons.......................................................................................................... 4
Contactless card transacons.................................................................................................6
Chip card transacons............................................................................................................ 8
Response codes in the event of transacon failure................................................................10
Transacon revocaon ........................................................................................................... 12
Prinng out a copy of the receipt...........................................................................................15
Closing a day........................................................................................................................... 16
Messages appearing on the screen........................................................................................18
Switching the paper roll ......................................................................................................... 19
Technical support
• assistance with issues related to card transacons: 67444444; e-mail:
[email protected]
• communicaon with technical support: 67357057; [email protected]
Issues reported outside business hours will be registered and solved at the rst opportunity
(normally on the following business day).

3
Keypad features
Paper roll switching (opening of plasc cover)
Signal receiver
Enter menu
Menu navigaon
Advance the paper roll
Swipe reader
Backspace key
Cancel key
Conrm entry

4
Swipe card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key aer compleng the entry.
.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
10.00 EUR Insert
the card
Please wait
Swipe the client’s card through the card reader of the terminal.
Last four digits:
Enter the last four digits of the client’s card number
Press the green key aer compleng the entry.
To correct the sum (one character at a me), press the yellow key .
To delete the whole sum, press the red key .
To cancel the transacon, press the red key twice.
Connecon..
Please wait The terminal will connect to the bank.
Waing for reply...
Please wait
Transacon completed The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
Return the bank card to the client.

5
• The person must be idened according to card acceptance requirements.
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Card type
Terminal ID
Time of transacon
Authorisaon code and transacon type
Receipt number
Transacon total
Merchant’s registraon number and
cash register’s number
Buyer’s signature (verify conformity
to the signature on the back side of
the card)
Note indicang the type of the
presented document (lled in
manually)
Number of the presented document,
if the sum exceeds the control limit
set in the Payment Card Acceptance
Agreement (lled in manually)
Card number (four last digits are shown)

6
Contactless card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key aer compleng the entry. Aer entering the sum, one
green light will be on PIN pad.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
Use the card Ask the client to place the card on the signal receiver of PIN pad unl a beeping
sound is heard.
Reading the card
Successful
Remove the card
The card has been successfully read if four lights turn on and the device produces a
sound indicang successful reading of the card.
The terminal will connect to the bank.
Transacon is
completed The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
• In the case the transacon exceeds a certain limit for some bank cards , the terminal may require the
signature of the client, and the merchant must verify the signature on the back side of the card. If the
signature is authenc, press the green key on the terminal. If the signature is not authenc, the
goods cannot be sold to the client and the transacon must be cancelled by pressing the red key .
• If the sum of the contactless card transacon exceeds the allowed transacon limit, the PIN pad will
prompt the card to be inserted in the card reader and a chip card transacon will be performed (see “Chip
card transacons”, page 8).
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
•

7
Transacon types:
T1 – on-line transacon (card is read via card reader)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Time of transacon
Authorisaon code and transacon type
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful
contactless card transacon

8
Chip card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000)
Press the green key aer compleng the entry.
To correct the sum (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
10.00 EUR
Insert the card Insert the bank card in the chip card reader of the PIN pad connected to the
terminal, or ask the client to insert the card.
Please wait!
Enter PIN
Ask the client to enter their bank card’s PIN on the PIN pad The green key on
the PIN pad must be pressed.
To correct the PIN (one character at a me), press the yellow key .
To cancel the transacon, press the red key .
PIN OK If the correct PIN has been entered, the terminal will connect to the bank
Connecon...
Please wait
Waing for reply...
Please wait
Transacon is
completed The terminal will print out the rst receipt
Take the receipt
and press the key
Tear o the receipt and press the green key , to print out the second receipt.
To renounce the second receipt, press the red key .
Ask the client to remove their bank card from the chip card reader.
Aenon!
When paying with a chip card, make sure to use the chip.

9
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
• In the case the chip card transacon fails and the terminal screen displays “Use a swipe card”, perform the
transacon according to the swipe card transacons instrucons.
• In exceponal circumstances, the chip card may not require entering of the PIN, or the client may refuse
to enter their PIN by pressing the cancellaon key . If the transacon is nevertheless completed
(depending on the decision of the bank), the terminal will print out a receipt with the text “PIN NOT
CHECKED”. In this case the receipt may have addional elds for providing signature and indicang the
document presented.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Authorisaon code and transacon type
Time of transacon
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful payment

10
Response codes
in the event of transaction failure
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
1xx If the terminal prints a code starng with number “1”, the card transacons are declined.
The card must be returned to the client.
100 Declined
101 Card expired
102 Suspected card counterfeit
104 Limited card
105 Contact customer support by phone [phone]
107 Contact customer support by phone [phone]
109 Invalid merchant.
Contact customer support by phone [phone]
110 Wrong amount (too large)
111 Invalid card number
112 PIN required
116 Insucient funds
118 Unknown card
119 Transacon is not allowed for card holder
120 Transacon is not allowed for payment terminal
121 Limit exceeded
123 Exceeds withdrawals me limit
125 Card is not working