Ingenico IWL2G User manual

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE
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www ingenico com
iWL2xx Wireless Series
U s e r G u i d e

iWL2xx Wireless Series • 2/31
Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
Contents
1. Introduction __________________________________________________ 4
2. Presentation__________________________________________________ 5
2 1 Content of the box ____________________________________________________ 5
2 1 1 Terminal_______________________________________________________________________5
2 1 2 Base ( optional )_________________________________________________________________5
2 2 Overview of the iWL2XX________________________________________________ 6
2 3 Keyboard details and functionality _______________________________________ 7
3. Use of the ter inal ____________________________________________ 7
3 1 Adjusting contrast (B&W display only) ____________________________________ 7
3 2 Switching off the terminal ______________________________________________ 8
3 3 Reading cards ________________________________________________________ 8
3 4 Installing the terminal on the base _______________________________________ 9
4. Installation __________________________________________________ 10
4 1 Recommendations ___________________________________________________ 10
4 2 Terminal connections _________________________________________________ 10
4 3 Installing Modules_____________________________________________________11
4 3 1 SAM1/SAM2/SIM _______________________________________________________________ 11
4 3 2 MicroSD Memory Card __________________________________________________________ 11
4 4 Paper roll ___________________________________________________________ 13
4 4 1 Mains characteristics of INGENICO paper roll ________________________________________ 13
4 4 2 Installing paper roll _____________________________________________________________ 14
4 5 Battery_____________________________________________________________ 15
4 5 1 Main characteristics_____________________________________________________________ 15
4 5 2 Installing the battery ____________________________________________________________ 15
4 5 3 Charging the battery ____________________________________________________________ 16
4 5 4 Changing the battery____________________________________________________________ 17
5. Base________________________________________________________ 18
5 1 1 Base rear connections___________________________________________________________ 18

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
5 1 2 Base downside connections ______________________________________________________ 19
5 1 3 Fasten your base on desk ________________________________________________________20
6. Reco endations____________________________________________ 21
6 1 Safety______________________________________________________________ 21
6 2 Security of your terminal ______________________________________________ 22
6 3 Telephone call _______________________________________________________ 22
7. Standards ___________________________________________________ 23
8. Troubleshooting _____________________________________________ 28
9. Annex ______________________________________________________ 29

iWL2xx Wireless Series • 4/31
Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
1. Introduction
We hope that you will be fully satisfied with your new terminal iWL2XX This terminal is
available in different models Please select by yourself in this documentation items related
to your model
Read this guide to understand and make the best use of your terminal
It presents you the necessary information about use, installation, maintenance, safety and
security recommendations
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and
safety Maintenance should only be provided by Ingenico authorized technician
Failure to comply with these instructions will void the manufacturer’s responsibility
This sy bol indicates an i portant Warning.
This sy bol indicates a piece of advice.

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
2. Presentation
2.1. Content of the box
2.1.1. Terminal
2.1.2. Base ( optional )
WARNING
The power supply unit provided with your equip ent is specially designed for Ingenico
ter inals. Do not use any other power supply. The use of a power supply with apparently
si ilar voltage/current characteristics ay da age your ter inal.
This product can be powered by an IT network only in Norway
In Switzerland, plug ust co plying with SEV 1011 or IEC 60884-1
ADVICE
Keep the packaging It must be re-used whenever the terminal is shipped
IWL2XX terminal unit
equipped with a paper roll
Base
A power supply unit that
connect the base to the
mains network
A battery pack disconnected
A telephone cable
(with base modem)
Power tra el adapter
(when no base)
A user’s guide

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Copyright © 2011 Ingenico
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2.2. Overview of the iWL2XX
Base
Weight About 150g
Dimensions (L x w x h) 140,7x87,7x45 mm
Power supply unit
Weight About 100g
2pole sockets 1A (traveller power supply) or 1 A (base power supply)
Power supply units are specially fitted for INGENICO terminals
Weight (without paper
roll nor battery) 290g for the R25 model and 310g for the R40 model
Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model
Mains network 100-240VAC / 50-60 Hz - Class II equipment
Connections on terminal Micro USB AB serial link
Backlit
keyboard
Smart
card reader
Easy loading printer Large graphic display
Magnetic card
reader
Compartment where are located :
•the battery pack
•the SAM1/SAM2/SIM connector
•the module microSD
•the 2
nd
Smart card reader
Terminal unit
E
xternal
links
E
xternal
links
Base unit

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
2.3. Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal
3. Use of the ter inal
ADVICE
Before using the terminal, always check if the roll of paper is present
3.1. Adjusting contrast (B&W display only)
If you wish to increase or to decrease the contrast of the characters displayed on black and
white display, press simultaneously and navigator UP key in order to
increase the contrast, or and navigator DOWN key in order to decrease
the contrast
Keep pressing the keys as long as necessary
The navigation keys
na igate in the
terminal menus
The function key
accesses the different
application menus
The red key cancels the
procedure in progress The yellow key cancels the last
character it can also ad ance
the paper a few centimetres if
pressed for a long time (more
than 2 seconds)
The green key alidates input
selections and information.
It is also used to switch on the
terminal
Up/down and OK na igator

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
3.2. Switching off the ter inal
If the battery is empty and the terminal in use is removed from its base, the terminal
automatically shuts off
It may also be forced stopped by pressing simultaneously and (yellow key)
for one second
In order to restart the terminal, press (green key) on the keyboard
3.3. Reading cards
Magnetic stripe card
The card can be read either from bottom to top or from
topto bottom, with the stripe facing the terminal
Use a regular movement in order to ensure a reliable
card reading
Smart card
•Card reader : insert the card horizontally with
the metal chip facing upward and leave in
position throughout the transaction
•2
nd
card reader (Optional) : is located under
terminal trapdoor (on back of the terminal) Insert the card up
side down, magnetic stripe visible
Warning
Switch off the terminal before opening the trapdoor

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
Contactless (optional)
•Bring the card firmly up to the active zone Keep the
card close to the reader during the transaction
• The 4 LEDs indicate transaction processing (as shown
on the picture) On color screen terminal virtual LEDs
are displayed
The terminal behavior for the cardholder may depend on:
•The terminal environment
•Local usage (language…)
3.4. Installing the ter inal on the base
Connecting the ter inal on the base
Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX
engage on the contacts provided on the base (see picture below)
Using the ode base (if ode fitted on your base)
Once installed, the base modem is designed to always be plugged into the mains network
and be connected to a telephone line The telephone line should not be shared
The portable may be placed back on its base after each transaction It ust be placed on its
modem base when telephone network is used for : authorization request, remote
collection, downloading
4
leds
(B&W display only)
Acti e
zone

iWL2xx Wireless Series • 10/31
Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4. Installation
4.1. Reco endations
Location of the iWL2xx
Place the base on flat surface near an electric socket and, if modem option, a telephone
socket The terminal should be placed far from any very hot zones, protected from
vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier
etc )
The terminal must not be fixed to a counter in such a way that a user cannot pick up the
terminal and use his/her body to conceal the PIN when it is requested
Operating conditions
Ambiant temperature from -10°C to +40°C
Max relative humidity 85% at +40°C
Charging conditions
Ambiant temperature from 0°C to +40°C
Storage conditions
Ambient temperature from -20°C to +55°C
Max relative humidity 85% at +55°C
4.2. Ter inal connections
•There is an USB connector (microAB) on the left side of the iWL2XX Wireless
terminal (see below picture) This connector manages Host or Slave connexions
*MicroAB connector durability : up to 10000 mating cycles
•The terminal supports USB Keys with FAT16 or FAT32
•The USB Key has to be used with an USB adapter (refers to accessories section)
USB (microAB)
Connector used for PC,
tra el charger adapter, USB
Key, etc…)

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.3. Installing Modules
4.3.1. SAM1/SAM2/SIM
CAUTION :
Switch off the terminal before opening the trapdoor
The SAM/SIM connectors are located inside the terminal,
in a closed compartment
•Turn the terminal and unclip the trapdoor by pushing on the
clips with your nails as shown with the arrows on the picture
•SAM1, SAM2 and SIM are identified by the engraved marks on
the lower housing
•When introducing a SAM/SIM in its slot, be sure to put the
cut corner as indicated on the picture
•Close the trapdoor
TIP
Use a piece of adhesive tape to grip the SAM for easier and faster removal
4.3.2. MicroSD Memory Card
CAUTION :
Switch off the terminal before opening the trapdoor
MicroSD connector is located inside the terminal, in a closed
compartment
To install a MicroSD Memory Card :
•Turn the terminal and unclip the trapdoor by pushing on the
clips with your nails as shown with the arrows on the picture
•Remove battery pack (disconnecting is not necessary)
•Insert the MicroSD Memory Card into the connector slot as
shown on the figure
Be sure to put the MicroSD contacts downside and the cut
corner as indicated on the figure
•Close the trapdoor
The terminal supports MicroSD up to 32GB
Cut corner
position
SIM
SAM1 SAM2
Micro
SD card
Cut corner
position

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
To re ove a MicroSD Memory Card :
•Turn the terminal and unclip the trapdoor by pushing on the clips
with your nails as shown with the arrows on the picture
•Remove battery pack (disconnecting is not necessary)
•Remove the MicroSD Memory Card MicroSD connector has
push/pull ability Push on MicroSD card edge to remove it
•Close the trapdoor

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.4. Paper roll
4.4.1. Mains characteristics of INGENICO paper roll
Depending on iWL model two paper roll can be used:
R40 paper roll Characteristics Precisions
Colour White
Width 58 mm
Diameter 40 mm
Length About 18 metres
R25 paper roll Characteristics Precisions
Colour White
Width 58 mm
Diameter 25 mm
Length About 9 metres
•The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid :
–storage in hot wet places (near air-conditioner, humidity higher than 85%)
–exposure to sunlight or ultraviolet for long periods
–contact with organic solvents (solvent type adhesive)
–direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
–direct contact with «diazo» papers
–direct contact with water
–Rubbing or pressing the paper too strongly
•Recommended paper:
AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equivalent
WARNING
For best product performance, only use heat sensitized paper approved by Ingenico.
WARNING
Switch off the terminal prior to installing a paper roll
Use only paper approved by Ingenico
The use of non approved paper is likely to damage the printer of your terminal

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.4.2. Installing paper roll
•Open the paper compartment by lifting the catch located at the rear of the iWL2XX and
pull the cover to the rear of the terminal
•Insert the paper roll in the compartment following the directions shown on the below
picture
•Pull the paper up to the top of the terminal
•Maintain the paper and close the cover
•Press simultaneously on both upper corners of the paper flap, as shown by red arrows
on picture, until it clips into position
ADVICE
If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid
printing on adhesive tape footprint) This is not necessary on R25 paper roll as it has no
tape

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.5. Battery
4.5.1. Main characteristics
Characteristics Li-ion
Capacity 2050mAh
Charge 50% capacity in 1 5h; full capacity
in 4hours
Autonomy* 500 typical transactions
up to 250h in stand by
* depend on the terminal type and its base
4.5.2. Installing the battery
WARNING
Switch off the terminal prior to connecting the battery
•Turn your terminal and unclip the battery trapdoor by
pushing on the clips with your nails as shown on the
picture
•Disengage the trapdoor
•Take the battery pack included in the box
•Locate the battery pack connector beside the battery
compartment
•Plug the battery pack connector according to the
connector locating syste and the red wire (as
shown on picture)
Verify that it locks
•Place the battery pack in its compartment
•Check that the wires’ path is flat
•Close the battery compartment trapdoor
Red wire
Battery compartment

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.5.3. Charging the battery
When does the battery need to be charged?
•On initial start up, charge the battery for 16 hours under the environmental
conditions stated above
•When used daily, the terminal recharges its batteries each time it is placed on its
base or each time the traveller charger is connected Charging is automatic
How does the battery need to be charged?
•The environment in which the charge takes place influences battery lifetime and
autonomy (number of transactions)
The optimal conditions are as follows:
Charging away from any external heat source (radiator, sun, enclosed area…)
The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using the base
•Place the terminal on its base
•Check if the battery sy bol is flashing or oving (=battery charging).
Using the power travel adapter (the terminal is out of its base)
•Connect the traveller power supply unit to the terminal microAB connector located
on the left side of the terminal
•Connect the power supply unit to the power supply mains network
•Check if the battery sy bol is flashing or oving(=battery charging)

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
4.5.4. Changing the battery
It is i perative to use a battery authorized by Ingenico.
There is danger of explosion if battery used is not approved by Ingenico.
•Remove the terminal from its base
•Turn it off by pressing simultaneously and (yellow key) for
about one second
•Remove the battery trapdoor (see section 4 5 2“installing battery”)
•Lift the battery and remove it from its compartment
•Carefully disconnect battery, following the
instructions below
a) Unlock the connector by pressing the locking
mechanism as indicated by F1 arrow while pulling
wires (F2 arrow ), to disconnect the connector
Release traction on it as soon as the connector
comes unclipped
b) Finish extracting connector by tilting it slightly
(F3 arrow) to bring it away from the terminal
housing
•Connect and install the new battery by following the instructions in section 4 5 2
“Installing battery”
•Close the battery trapdoor and charge the new battery See section "0 “Charging
the Battery"
•In order to preserve the environnement, dispose used battery in compliance with
current country recycling legislation
•If the terminal is stored for a long time remove the battery from the terminal

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
5. Base
IXL2xx Base is available in different models Please select by yourself in this documentation
items related to your model
WARNING
Turn off base power supply unit before connection operation.
5.1.1. Base rear connections
WARNING
Select an electrical socket that complies with the general safety instruction given in section
6 “Recommendations” of this document
Follow the below instructions :
•Connect the power supply unit after all other connections
•Connect the power supply unit to the base socket B
•Connect the power supply unit to the mains network
A = Ethernet socket (optional) B= power supply unit socket
C = Path for wires D= USB Slave socket-CDC serial mode only (optional)
E = USB host Socket 1 (optional) F = USB host Socket 2 (optional)
A
B
C
E
D
F

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
5.1.2. Base downside connections
•Remove base trapdoor pushing on clips
( see clips location at red arrows)
•Connect all downside connections
•Use “path for wires” to
manage cable exit
•Close trapdoor
G= Serial link COMØ – RS232 (optional) H= Serial link COM1 – RS232 (optional)
I = Modem socket (optional)
Follow the below instructions to connect the base to the telephone network :
•Disconnect power supply unit (socket B) in order to switch off the base prior to
connecting it to the appropriate network
•Connect telephone cable equipped if necessary with user country specific
telephone plug, to the telephone network
•Connect the other end of the wire to the base (socket I)
•Connect the mains power supply wire to the base (socket B)
•Connect base power supply block to the mains
Socket I : TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN
60950-1
Path for wires
G
H
I
B

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Copyright © 2011 Ingenico
900003061 R11 000 04/1050 All rights reserved
5.1.3. Fasten your base on desk
It is possible to fasten base on desk thanks to buttonholes located on base bottom casing
Uses pattern beside to best locate screws position:
WARNING
Base must be set in horizontal position to insure terminal link work properly This remains true when
buttonholes are used Uses wall docking station accessory to fasten base in non horizontal position