Ingenico 7780 User manual

User Guide
Ingenico
7780
Secure transaction and payment solutions

3
Contents
1Presentation ..................................................................................................5
1.1 Overview of Ingenico 7780....................................................................6
1.2 Keyboard details and functionality.........................................................7
2Use..................................................................................................................9
2.1 Card reading........................................................................................11
2.2 Terminal maintenance .........................................................................11
2.3 Changing the roll of paper ...................................................................12
3Installation and starting..............................................................................13
3.1 Location of the terminal and the base..................................................13
3.2 Battery set up and charging.................................................................14
3.3 Terminal connections...........................................................................16
3.4 Installing a SIM card and a full format card..........................................19
3.5 Troubleshooting...................................................................................21
4Recommendations......................................................................................23
4.1 Security................................................................................................23
4.2 Safety ..................................................................................................23
4.3 Switched Telephone Network (STN)....................................................24
4.4 RF Safety.............................................................................................24
4.5 General safety .....................................................................................24
4.6 WEEE..................................................................................................25
5Index.............................................................................................................26

Ingenico 7780
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Thank you for choosing an INGENICO product !
We hope that you will be fully satisfied with your new terminal. In order to fully meet the
requirements of our different customer users, the new Ingenico terminal comes in different
models:
Your model, the Ingenico 7780 is a portable Bluetooth technology terminal; Effective,
processor 32-bits inside; Highly secured, EMV level 2 certified.
Ingenico 7780 features anew ergonomic design that provides a friendly interface for the
user:
"Easy loading" printer to load paper easier and quicker,
Large graphic display with adjustable contrast,
Fast communications.
The environment is also a priority for Ingenico:
Lighter packaging,
Use of non-toxic products,
Recyclable plastics.
Please read this manual to understand and make the best use of your terminal.
It presents the terminal and its different characteristics, offers quick and easy use and finally
describes a standard terminal installation (from unpacking to starting for the first time).
Furthermore, the manual features a contents table and an index at the end of the manual for
easy reference for specific needs, such as changing the roll of paper.
LThe manual describes a terminal without application software. A separate manual will
be supplied for each application installed. Certain connection options presented in this
manual can differ according to which model you possess.
0This symbol indicates an important warning.
LThis symbol indicates a piece of information.
Ingenico 5100 – countertop Ingenico 5300 – hand over Ingenico 7300 – portable

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The telephone cable and plug
0The power supply unit supplied is
specially designed for the terminal. Do not
use any other unit.
1 Presentation
Ingenico 7780 is an electronic payment terminal designed to accept payment using magnetic
stripe and smart cards.
The terminal box contains:
This manual
The EC compliance booklet
A cable securing plate and a screw
0The model of the power supply unit and the telephone cable and plug depend on
the country.
The terminal and base
The power supply unit

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1.1 Overview of Ingenico 7780
Smart card reader
"easy loading" printer
Magnetic stripe reader
18-key backlit keyboard
Backlit graphic screen

7
1.2 Keyboard details and functionality
This chapter describes the key functions for a terminal with no specific application.
LSome keys can have other functions according to the applications that are present in
the terminal.
The arrow key advances the
p
aper a few centimetres
Di
g
ital ke
y
board
The 00 key goes directly from euros
to cents and from cents to euros
The navigation keys navigate in
the terminal menus The function key accesses the
different system and application
menus
The red key cancels the
p
rocedure in progress, goes
into stand-
b
y and switches
the terminal off away fro
m
the base
The yellow key cancels
the last character
The green key validates
the input selections and
information, turns on the
terminal

Ingenico 7780
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9
2 Use
In this chapter, we consider that the terminal has been installed (battery charged with a
maximum charge level), connected to the electricity and telephone network and initialised.
For the installation (connections and battery charging) refer to chapter 3 “Installation and
starting”.
0Before to use the terminal, always check if the roll of paper is present !
Terminal display ready to carry out a transaction
In order to extend battery life, the Ingenico 7780 terminal goes automatically into stand-by *
after a few dozen seconds when it is not on the base.
The terminal comes back on if:
it is placed on the base,
the green key is pressed.
* This option will depend on the application installed in the terminal.
a
PRESENT CARD
11/07/02 15h01
Terminal / base connection
Date and time
Battery charge
Terminal in the Bluetooth
technology field

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Because of the Bluetooth technology transmission it is not necessary to place the terminal on
the base to use the serial link, the modem or to perform an authentication.
The symbol*on the upper left hand corner of the screen indicates that the terminal is
assigned to its base and that it is in the Bluetooth technology field (the research phase last
typically less than 10s).
The message*-RANGE- appears when the Bluetooth technology link is not available:
the terminal is out of range of its base
the terminal assignment operation to its base has not been carried out.
The message*-BUSY-appears when the terminal tries to connect to a base already
connected with another terminal. In this case, wait until the base is free.
*This option will depend on the application installed in the terminal.

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2.1 Card reading
Magnetic stripe card
The card can be read either from bottom to top
or from top to bottom, with the stripe facing the
terminal.
Use a regular movement in order to ensure a
reliable card reading.
Smart card
Insert the card horizontally with the metal chip
facing upwards and leave in position throughout
the transaction.
2.2 Terminal maintenance
0Make sure the terminal is off for all cleaning operations.
Do not clean the terminal with water but with a dry or only slightly damp cloth.
Do not use solvent, detergent or abrasive products.
If the terminal has battery recharging problems or in the event of remote data
collection or authorisation communication problems (the message <<No tone>> is
printed out when you try to connect), clean the golden contact under the terminal
with a damp cloth.
Do not scratch or scrape the golden surface of the contacts.

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2.3 Changing the roll of paper
Ingenico 7780 features an "easy loading" printer, for easy paper roll replacement.
0Switch the terminal off before doing this operation.
0Don’t touch the printer mechanism. Take care the paper cutter is very sharp and
the printer could be very hot !
)Open the lid of the terminal by
pushing the button towards the rear,
which opens the lid,
)Remove the remaining roll of paper,
)Insert the new roll of paper as
indicated on the photo,
)Press the terminal lid to close.
1 2
3 4

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3 Installation and starting
3.1 Location of the terminal and the base
The ideal place for the base is in the centre of the zone to be covered with a large open area
around. The inside antenna is on the left side.
It's mandatory to avoid docking the terminal on a metal surface and to place the hand under
the printer during a communication, the range is strongly reduced.
Also, a great vertical metal plane close the base (doors of refrigerator, large home
appliances, vending machines) can reduce the range distance.
If there are several Bluetooth technology bases it is necessary to position them at least 2
metres from each other.
Last point, equipment such as Home cordless telephones, cellular phones, can emit
harmonics which could disturb the terminal at 2,45 Ghz.
Some Microwave ovens disturb the 2,45 Ghz ISM Band. Don’t place the base or the
terminal at less than 3 m of any microwave oven in use.
Place the terminal on its base on a clear, flat surface near an electric socket and a telephone
socket.
The terminal should be placed far from any very hot zones, protected from vibrations, dust,
damp and electromagnetic radiation (computer screen, micro-wave oven, anti-theft barrier
etc.).
Bluetooth technology Regulations:
Please check your country regulation about the 2,45Ghz ISM band.
The I7780 system uses 20dBm (100mW) Bluetooth technology which requires no license
and which is free of declaration in almost the whole EEC.
Bluetooth technology Regulations
(December 2002)
Indoor Outdoor
France 10 dBm until 31/12/03 4 dBm until 31/12/03
20 dBm since 01/04 10 dBm since 01/04
Italia 10 dBm 10 dBm
Germany 20 dBm 20 dBm
UK 20 dBm 20 dBm
Spain 20 dBm 20 dBm
Australia 20 dBm 20 dBm
Canada 20 dBm 20 dBm
US 20 dBm 20 dBm
Brazil 20 dBm 20 dBm

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Operating temperatures
+5°C to +40°C.
Humidity
20% to 90% without condensation.
Storage temperature
-10°C to +60°C.
3.2 Battery set up and charging
Your terminal is supplied with a removable rechargeable NIMH (optional Lithium-ion)
battery. This battery recharges when the terminal is placed on its base. Only use the battery
pack supplied with your terminal.
0Ensure that the terminal is seated securely on the base.
Battery charge status is indicated by the battery icon (See diagram page 9).
1 bar represents 25 % energy left,
2 bars represent 50 % energy left,
3 bars represent 75 % energy left,
4 bars represent 100 % battery capacity.
0Remember to switch the terminal off before you handle the battery pack.
LWhen you charge the battery for the first time, we suggest you charge it for a period of
3 hours and then check that the charge icon, located on the right hand side of the
terminal screen, indicates 100% charge (4 bars). Full charging time after the first time
is 2 hour*s.
LYou can carry out up to 200 transactions with a fully charged battery (depends on the
ticket size and transaction duration).
LIt is an intelligent management battery, which contains internal charge control. When
the terminal is placed on the base, it will only recharge if necessary. Furthermore, the
battery has internal temperature control. It never exceeds 50°C.
*The recommended battery charging time is for a 25°C ambient temperature.

15
Installing the battery pack
0Don’t touch the terminal on battery connectors
)Hold the battery with the connectors facing downwards,
)Position the battery lugs in the two terminal housings,
)Press the battery to close; you should hear a "click".

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3.3 Terminal connections
All the Ingenico 7780 connections are made via the base.
* SELV : Separated Extra Low Voltage
** TNV-3 : Telecommunication network voltage
0The power supply socket and telephone socket should comply with applicable
standards. Ask your installer for advice.
0Connection to the electric network should be carried out last when the telephone
or any peripherals have been connected.
0Maximum length of cable: 2m50
Connection to the Switched Telephone Network (STN)
Connect the telephone cable connector (supplied
with the terminal) to the socket marked and
connect the other end to the telephone wall
support.
Telephone line
TNV-3
Power supply plug
SELV RS-232 serial ports
SELV
Telephone line [TNV-3**]

17
Connecting a telephone to the base
Connect the telephone cable connector to the
socket marked with the symbol EXT LINE.
0All options are not available for the Ingenico 7780 model.
Connecting to a peripheral
Switch the base off and connect the peripheral
cable to the base on the RS232 input/output
marked COM2 or COM3.
Connecting to the electric network
Connect the power supply unit connector to the
socket marked with the symbol and the
power supply unit to the electric network.
LAn green light, located on the front right hand side of the base,
indicates if the power is on.
LA cable securing plate supplied with the terminal
keeps the cables in place.
Cable securing plate
Telephone line extension [TNV-3**]
Serial links [SELV*]
Power supply [SELV*]

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Power supply
Power supply unit supply voltage 230 VAC
Frequency 50 Hz
Voltage output 18 VDC-0.7A to 21 VDC-0,6A
RS232 COM2 and COM3 Interface
Logic levels (RS 232C levels)
speed: 300 to 115200 bauds
format: 7 or 8 bits
parity: odd, even, none
flow control: RTS/CTS lines on COM3
power for external device: 6V to 31V (not regulated) 0.6 W max
Telephone line
# Line Line extension
1 Non connected Non connected
2 Line 2 (option) Non connected
3 Line 1 Line 1
4 Line 2 Line 2
5 Line 1 (option) Non connected
6 Non connected Non connected
Bluetooth technology communication
Type 20 dbm hopping frequency
Bandwidth ISM 2,45 GHz
Emitting power ≤100mW (20dBm)
Range ≈200 meters (open field) after the research phase (Bluetooth
technology icon present)
# Com 2 Signal Com 3 Signal
1 Power →Power →
2 Tx_Com2 →Tx_Com3 →
3 Rx_Com2 ←Rx_Com3 ←
4 Rts_Com2 →Rts_Com3 →
5 Cts_Com2 ←Cts_Com3 ←
6 Ground ↔Ground ↔
16

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3.4 Installing a SIM card and a full format card
The SIM card and full format card connectors are located in the battery compartment located
under the terminal.
0Don’t touch the terminal on battery connectors
Installing the SIM card
)Remove the battery,
)Unlock the connector by sliding the
metallic part in the direction of the
OPEN arrow,
)Lift the card housing up,
)Insert a SIM card into the housing,
0Make sure you put it in the right way,
follow the foolproof lug!
)Put the housing back down again,
)Lock the connector by sliding the
metallic part in the direction of the
LOCK arrow.
Removing the SIM card
)Follow the installing instructions to
remove the SIM card
LWith SIMcards it is possible to access different services and to add new functions to
the terminal. For example, a SIM card will be supplied by the bank manage the Moneo
electronic purse.
Foolproof lug
Full format
card
connectors

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Installing the full format card
)Remove the battery,
)Slide the card into the housing connector to connector,
)Put the battery pack back in place; the battery pack keeps the
off-the-shelf board in position.
LThe full format card is used to identify the trader.This card is required for certain
applications.