Ingenico Tetra Move/5000 User manual

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Igenico MOVE/5000 terminal
User Guide

What are you looking for?
Get to know your terminal
Identication
Terminal location and PIN privacy
Terminal ownership
Your terminal layout
Using the keypad
Basic functions
Integration with your Point of Sale (POS)
Transaction processing options
Loading receipt paper
Communication Setup
Broadband internet (Ethernet setup)
Broadband internet (Wi-Fi setup)
Bluetooth setup (pair base to terminal)
Switching communication options
Communication status
Operating your EFTPOS terminal
How to complete a sale
Cash out transaction
Cash out transaction with purchase
Cash out only transaction
Tipping
How to process a refund
Void last transaction
Pre-Authorisation processing
Part one: Pre-authorisation
Part two: Completion
Processing a pre-authorisation transaction
Processing a pre-authorisation completion
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Operating your EFTPOS terminal (continued)
Surcharge
Enabling/disabling surcharge
Surcharge (card acceptance setup)
Mail Order Telephone Order (MOTO)
Dynamic Currency Conversion (DCC)
How to print last receipt
Reprint specic transaction record (invoice)
Settlement
Manual settlement
Print settlement totals (pre-settlement)
Print settlement totals (last settlement)
View Batch details on the screen
Batch totals
Transaction list
How to enable transaction list
How to print the transaction list
Oine transaction processing
Card rules
Change merchant password
Additional terminal functions
Support
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Get to know
your terminal
01

Get to know your terminal
Introduction
Your EFTPOS terminal allows you to accept credit, debit and charge card transactions electronically as
a means of payment. Customers can access their cheque, savings or credit accounts for purchases and
refunds. Customers can also request cash out from cheque and savings accounts.
Terminal location and PIN privacy
The physical location of an EFTPOS terminal is important in protecting a customer’s PIN privacy. When
your new
terminal is installed or relocated within the premises, you must take care to ensure:
• the EFTPOS terminal is in a position that allows the customer to enter their PIN so
it cannot be observed by employees or other customers;
• the EFTPOS PIN pad has an adequate length of terminal connection cord to allow
customers to enter their PIN privately;
• if in a xed position, the EFTPOS PIN pad has not been placed at an angle or height
that prevents customers from shielding their PIN entry;
• the placement of mirrors and other reective materials do not allow the customer’s
PIN entry to be observed through reection; and
• security cameras can’t make a visual record of a customer’s PIN entry.
You should communicate these guidelines to any staff members that process EFTPOS transactions using
the terminal. It is also important to remind staff members that customers should never be asked to
disclose a PIN.
Terminal ownership
All physical equipment provided to the merchant by Till Payments remains the property of Till Payments.
This can include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any
additional hardware provided at the time of installation.
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Integrated contactless Reader
Reciept Printer
Enter key and Power on
Press the green ENTER key
Power off
Remove the terminal from any power source.
Press and hold the Func and yellow Clear keys
together
Menu Screen
Press the grey key with symbol Press F2
to scroll down and F3 to scroll up on the touch
screen, or press the menu item number on the
keypad
Cancel:
Press the red CANCEL key
Clear entry
Card Insert/Chip Reader
Your terminal layout
Your mobile integrated EFTPOS terminal is supplied with:
• Power pack
• Contactless card reader
• 3G modem
• Docking/Base station
Magnetic Stripe Reader
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Using the keypad
The grey Menu key on the keypad accesses difference application menu
The red Cancel key on the keypad cancels the procedure in process
The yellow Clear key on the keypad cancels the last character
The green Enter key on the keypad validates input and powers on the terminal
The Function button on the keypad is used to perform advanced functions
on the terminal
F2 F2 on the touchscreen scrolls down menu options
F3 F3 on the touchscreen scrolls up menu options
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Basic Functions
Power on Press the green Enter key on the keypad
Power off Remove the terminal from its base and any power source.
Press and hold the Func and yellow Clear keys together
Cancel an action Press the red Cancel button on the keypad
Idle state The terminal will return to the Home screen if there is no activity for 60 seconds
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Integration with your Point of Sale (POS)
The EFTPOS terminal can integrate with your Point of Sale (POS) to process credit, debit and charge card
transactions. When the card payment option is selected, the POS integration software provided by
PC-EFTPOS, interacts with the EFTPOS terminal to process the transaction. The outcome of the transaction
is then automatically updated in your POS solution, making it easy for you to reconcile the payments and
shorten payment processing time.
Till Payments EFTPOS terminals are designed to work with your PC-EFTPOS-certied POS system. The POS
system sends the total amount to the EFTPOS terminal to nalise the payment. For all transaction types, the
merchant initiates the transaction on the POS system and follows the system prompts displayed on the POS
screen. The customer follows the prompts displayed on the terminal to process the payment.
Your EFTPOS terminal and base are paired via Bluetooth. This enables the terminal to continue to operate
normally when it is separated from the base. Integrated mode also automatically switches to 3G if connection
is lost.
You can also choose to have all transaction receipts printed directly from your POS system or have the
terminal print the transaction receipt.
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Transaction processing options
Your EFTPOS terminal has a chip card reader, a magnetic stripe reader and an integrated
contactless reader for processing transactions.
Contactless Reader
All chip cards must be inserted into the chip card reader located in front of the terminal
below the keyboard.
• Insert the credit card into the card reader with the gold contact pad facing upward.
• Leave the chip card in the reader until the transaction is completed.
• Remove the card when prompted by the terminal.
• The terminal screen prompts will guide you through the transaction process.
The contactless reader is located on top of the receipt roll around the display.
• If the card is capable of performing a contactless transaction, place the card over
the contactless reader.
• When the terminal is powered on, the rst LED will blink on and off while the
terminal is in Idle/Ready state.
• All 4 status LEDs will be illuminated from the time the card reader is activated until
completion of the contactless transaction.
Chip Card Reader
Magnetic Stripe Reader
The magnetic stripe card reader is located on the right hand side of the terminal.
If the card does not have a chip or contactless capability, you can process transactions
by swiping the magnetic stripe through the terminal. The magnetic stripe should face
down and against the side of the terminal.
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