Ingenico Tetra Move/5000 User manual

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Igenico MOVE/5000 terminal
User Guide

What are you looking for?
Get to know your terminal
Identication
Terminal location and PIN privacy
Terminal ownership
Your terminal layout
Using the keypad
Basic functions
Integration with your Point of Sale (POS)
Transaction processing options
Loading receipt paper
Communication Setup
Broadband internet (Ethernet setup)
Broadband internet (Wi-Fi setup)
Bluetooth setup (pair base to terminal)
Switching communication options
Communication status
Operating your EFTPOS terminal
How to complete a sale
Cash out transaction
Cash out transaction with purchase
Cash out only transaction
Tipping
How to process a refund
Void last transaction
Pre-Authorisation processing
Part one: Pre-authorisation
Part two: Completion
Processing a pre-authorisation transaction
Processing a pre-authorisation completion
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Operating your EFTPOS terminal (continued)
Surcharge
Enabling/disabling surcharge
Surcharge (card acceptance setup)
Mail Order Telephone Order (MOTO)
Dynamic Currency Conversion (DCC)
How to print last receipt
Reprint specic transaction record (invoice)
Settlement
Manual settlement
Print settlement totals (pre-settlement)
Print settlement totals (last settlement)
View Batch details on the screen
Batch totals
Transaction list
How to enable transaction list
How to print the transaction list
Oine transaction processing
Card rules
Change merchant password
Additional terminal functions
Support
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Get to know
your terminal
01

Get to know your terminal
Introduction
Your EFTPOS terminal allows you to accept credit, debit and charge card transactions electronically as
a means of payment. Customers can access their cheque, savings or credit accounts for purchases and
refunds. Customers can also request cash out from cheque and savings accounts.
Terminal location and PIN privacy
The physical location of an EFTPOS terminal is important in protecting a customer’s PIN privacy. When
your new
terminal is installed or relocated within the premises, you must take care to ensure:
• the EFTPOS terminal is in a position that allows the customer to enter their PIN so
it cannot be observed by employees or other customers;
• the EFTPOS PIN pad has an adequate length of terminal connection cord to allow
customers to enter their PIN privately;
• if in a xed position, the EFTPOS PIN pad has not been placed at an angle or height
that prevents customers from shielding their PIN entry;
• the placement of mirrors and other reective materials do not allow the customer’s
PIN entry to be observed through reection; and
• security cameras can’t make a visual record of a customer’s PIN entry.
You should communicate these guidelines to any staff members that process EFTPOS transactions using
the terminal. It is also important to remind staff members that customers should never be asked to
disclose a PIN.
Terminal ownership
All physical equipment provided to the merchant by Till Payments remains the property of Till Payments.
This can include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any
additional hardware provided at the time of installation.
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Integrated contactless Reader
Reciept Printer
Enter key and Power on
Press the green ENTER key
Power off
Remove the terminal from any power source.
Press and hold the Func and yellow Clear keys
together
Menu Screen
Press the grey key with symbol Press F2
to scroll down and F3 to scroll up on the touch
screen, or press the menu item number on the
keypad
Cancel:
Press the red CANCEL key
Clear entry
Card Insert/Chip Reader
Your terminal layout
Your mobile integrated EFTPOS terminal is supplied with:
• Power pack
• Contactless card reader
• 3G modem
• Docking/Base station
Magnetic Stripe Reader
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Using the keypad
The grey Menu key on the keypad accesses difference application menu
The red Cancel key on the keypad cancels the procedure in process
The yellow Clear key on the keypad cancels the last character
The green Enter key on the keypad validates input and powers on the terminal
The Function button on the keypad is used to perform advanced functions
on the terminal
F2 F2 on the touchscreen scrolls down menu options
F3 F3 on the touchscreen scrolls up menu options
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Basic Functions
Power on Press the green Enter key on the keypad
Power off Remove the terminal from its base and any power source.
Press and hold the Func and yellow Clear keys together
Cancel an action Press the red Cancel button on the keypad
Idle state The terminal will return to the Home screen if there is no activity for 60 seconds
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Integration with your Point of Sale (POS)
The EFTPOS terminal can integrate with your Point of Sale (POS) to process credit, debit and charge card
transactions. When the card payment option is selected, the POS integration software provided by
PC-EFTPOS, interacts with the EFTPOS terminal to process the transaction. The outcome of the transaction
is then automatically updated in your POS solution, making it easy for you to reconcile the payments and
shorten payment processing time.
Till Payments EFTPOS terminals are designed to work with your PC-EFTPOS-certied POS system. The POS
system sends the total amount to the EFTPOS terminal to nalise the payment. For all transaction types, the
merchant initiates the transaction on the POS system and follows the system prompts displayed on the POS
screen. The customer follows the prompts displayed on the terminal to process the payment.
Your EFTPOS terminal and base are paired via Bluetooth. This enables the terminal to continue to operate
normally when it is separated from the base. Integrated mode also automatically switches to 3G if connection
is lost.
You can also choose to have all transaction receipts printed directly from your POS system or have the
terminal print the transaction receipt.
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Transaction processing options
Your EFTPOS terminal has a chip card reader, a magnetic stripe reader and an integrated
contactless reader for processing transactions.
Contactless Reader
All chip cards must be inserted into the chip card reader located in front of the terminal
below the keyboard.
• Insert the credit card into the card reader with the gold contact pad facing upward.
• Leave the chip card in the reader until the transaction is completed.
• Remove the card when prompted by the terminal.
• The terminal screen prompts will guide you through the transaction process.
The contactless reader is located on top of the receipt roll around the display.
• If the card is capable of performing a contactless transaction, place the card over
the contactless reader.
• When the terminal is powered on, the rst LED will blink on and off while the
terminal is in Idle/Ready state.
• All 4 status LEDs will be illuminated from the time the card reader is activated until
completion of the contactless transaction.
Chip Card Reader
Magnetic Stripe Reader
The magnetic stripe card reader is located on the right hand side of the terminal.
If the card does not have a chip or contactless capability, you can process transactions
by swiping the magnetic stripe through the terminal. The magnetic stripe should face
down and against the side of the terminal.
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Loading receipt paper
STEP 2
Open the paper compartment by lifting the catch located at the rear of the terminal
and pull the cover to the rear of the terminal
Place the paper roll into the compartment ensuring that the paper protrudes over the top
of the roll (if the paper protrudes from underneath the roll it has been inserted incorrectly)
Pull the paper up towards the top of the terminal Hold the paper and close the cover.
Press simultaneously on both upper corners of the contactless landing zone, until it clips
into position. If required, press the Feed key on the keypad to advance the paper.
STEP 1
IMPORTANT
Always store thermal paper for your terminal in a dry, dark area.
Handle thermal paper carefully. Impact, friction, temperature, humidity and oils can affect the
colour and storage characteristics of the paper.
Never load a roll of paper that has folds, wrinkles, tears or holes at the edges of the print area.
Please call us on 1300 369 692 for all stationery orders.
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Communication
setup
02

Communication setup
Terminal communication conguration will be completed during the install process. All communication
options are available on new terminals and it is possible to switch communication congurations.
If required, please contact the Merchant helpdesk on 1300 369 692 if you need assistance.
Your EFTPOS terminal has the following communication options available:
• Broadband internet (Ethernet setup)
• Broadband internet (Wi-Fi setup)
• Mobile 3G
• Integrated — PC EFTPOS (USB and Rs232 connectivity with 3G backup)
• Bluetooth (pair base to terminal)
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Broadband internet (Ethernet setup)
Please ensure you have Broadband Internet available at your merchant site and have a supplied
Ethernet cable. Please contact your Internet service provider to help set up Broadband Internet if not
available. Please ensure the terminal and base have been paired for Bluetooth (refer section Bluetooth
Setup (pair base to terminal) page 19).
Step 03
Press 4 to select Terminal
Step 02
Press Menu key
Step 01
Plug the Ethernet cable
into the back of the base
Step 05
Select ETH to switch the
communications option to
Ethernet
Step 04
Press 4 to select
Host Comms
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HOST COMMS MODE
DIALUP
GPRS
WIFI
ETH

Broadband internet (Wi-Fi setup)
Please ensure you have access to a Wi-Fi network. Please contact your Internet service provider to help
set up if not available. Please ensure the terminal and base have been paired for Bluetooth (refer section
Bluetooth Setup (pair base to terminal) page 19).
Step 03
Press 3 to select Others
Step 02
Press 4 to select Terminal
Step 01
Press Menu key
Step 04
Press 3 to select Manager
Menu
Step 05
Enter terminal password and
press Enter
Step 06
Tap Control panel
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Step 09
Tap Wi-Fi
Step 08
Tap Communication
means
Step 07
Tap Terminal settings
Step 10
Tap Scan networks to nd
available hotspots
Step 11
Select the required network
Step 12
Use the keypad to enter
the password for the
selected Wi-Fi hotspot,
then tap the green button
to Enter
Step 13
When the password is entered
correctly the message New
Prole displays. The Wi-Fi
symbol in the status header of
the terminal displays green.
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Bluetooth setup (pair base to terminal)
Note: Your password will be set up at the time of terminal install. If you’re unsure of your password please
contact the Merchant Helpdesk on 1300 369 692.
Step 03
Press 3 to select Others
Step 02
Press 4 to select Terminal
Step 01
Press Menu key
Step 04
Press 3 to select Manager
Menu
Step 05
Enter terminal password and
press Enter
Step 06
Tap Control panel
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The idle screen redisplays
with the Bluetooth symbol
in the status header of
the terminal
Step 09
Tap Base
Step 08
Tap Bluetooth
Step 07
Tap Communication means
Step 10
Tap Association
Step 11
Tap New base
Step 12
A message displays on the
terminal to warn that the
terminal will reboot
Step 13
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Switching communication options
Note: There will be a slight
delay while the terminal
connects to the new
communication network.
Step 02
Press 4 to select Terminal
Step 01
Press Menu key
Step 03
Press 3 to select
Host Comms
Step 04
Use the F2 and F3 buttons to
scroll to the communication
option and press Enter
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Communication status
Header Bar
When the terminal is powered on, the screen displays a status Header bar consisting of 4 segments:
• Segment 1: indicates status of 3G connectivity and signal strength if enabled
• Segment 2: displays Ethernet status
• Segment 3: shows status of Bluetooth or Wi-Fi connectivity and signal strength if enabled
• Segment 4: provides terminal information such as System Date and Time, Power and Battery conditions
3G
When GPRS communications is enabled, the status
of the modem is displayed in segment 1:
Ethernet
The status of ‘Ethernet’ communications is
displayed in segment 3 of the status header:
Is displayed when the terminal
is powered on to indicate 3G
communications is supported.
As the terminal attempts
to register with the mobile
communications provider this
icon is displayed.
When terminal registers with the
network provider it will display
this icon. A 3G signal strength
indicator is also displayed.
Other 3G conditions that may
be displayed: SIM card not
detected; SIM card locked and
entry of code is required.
Ethernet is congured
but not enabled
Ethernet communications
enabled
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