Inmarsat LandPhone User manual

1
LandPhone
User guide
The mobile satellite company™

3
Welcome
LandPhone is Inmarsat’s fixed satellite phone service, for
use in remote locations where local networks are unreliable
or non-existent.
LandPhone is:
• Easytoset-upanduse.
• Arobustsolutionforoutdoors.
• Idealformulti-usercommunities.
• ForuseinAsia,AfricaandtheMiddleEast.
This user guide explains in detail how to set up, connect
anduseyourphone.

4Contents
Contents
Before you start 06
Introducing your LandPhone 07
Antenna 07
Antennamountingplateassembly 08
Antennacable 09
Terminal 09
Power adapter 11
Installing your LandPhone 12
Deciding on a location for the antenna 12
Installing the antenna 12
Pointing the antenna 14
Settinguptheterminal 17
Connectingatelephonehandset 19
Connecting to the network 20
Switchingontheterminal 20
InsertingtheSIMcard 20
Registering with the network 22
Making and receiving calls 25
Makingacall 25
Receivingacall 27
Supplementary services 28
Callerlineidentication(CLI) 28
Callholding 29
Callwaiting 30
Call forwarding – all calls 32
Call forwarding – no answer 34
Call forwarding – not reachable 36
Callforwarding–busy 39
Conferencecalling/5-partyservice 41
Call barring – all outgoing calls 42
Call barring – all incoming calls 44
Cancelling all call barring 46
Voicemail 47
ChangingorunlockingthePIN 47

Contents 5
Setting up a fax or data connection 49
Hardwaresetup 49
Softwaresetup 49
Software-initiatedfaxanddatacalls 52
MakingadatacallusingHyperTerminal 53
Preparingforadatacallusingdial-upnetworking 56
Guidelines for safe and efcient use 60
Terminalcare 60
Antennacare 61
Blasting areas 61
Powersupply 61
Types of tone 62
Display indicators 63
Commands for supplementary services 65
Troubleshooting 67
TheLCDdoesnotdisplay 67
Unabletoregisterwiththenetwork 67
Thesignalreceptionisweak 67
Thereisnodialtone 68
Thereisnoring-backtone 68
Callsalwaysgetcut-off 68
Thereisvoiceechoonthecall 68
Unabeltomakecalls 69
Unabletoreceivecalls 69
Unabletousesupplementaryservices 69
For your safety 70
Techinical specications 71
Terminal 71
AC/DCadapter 71
Antenna 71
Cable 72
Packaging 72
Channel number map 73

6Beforeyoustart
Before you start
Package contents
WhenyoupurchasedtheInmarsatLandPhone,youshouldhave
received the following:
• Antenna.
• Antennamountingplateassembly.
• Antennacable.
• Terminal.
• ACPoweradapterandcable.
Additional requirements:
Inadditiontothepackagecontentslistedabove,youwillneedthe
following (not supplied):
• Apipeorpolebetween0.75inchesand1.25inches(19mmand
32mm) in diameter. The pipe or pole should be made of steel or
other material suitable for local weather conditions.
• AnAC/DCpowersupply.
• Agoodqualitytelephonehandset.Foralistofhandsetssuggested
forusewiththeLandPhone,contactyourserviceprovider.
Subscription and SIM card
Beforeyoucanuseyourterminal,youmustobtainasubscriptionfrom
anauthorisedserviceprovider.YouwillbeprovidedwithaSIMCard
withyoursubscription.
Important:
• Pleasecheckthesupplementaryservicesandsubscriptionfeatures
availabletoyouwithyourserviceprovider.
• Toensurethatthesupplementaryservicesfunctionasexpected,
please enter the commands specified in this user guide.
About this guide
The following conventions are used in this guide:
• LettersinBoldindicateamenu,functionorkey.
• Theslashcharacter(/)isusedtoseparatemenusfromsub-menus.
Forexample,Networks/New searchindicatesthatyoushould

IntroducingyourLandPhone7
select the Networks menu option and then New search in the
sub-menu.
• Textwithinbrackets()indicatesthecurrentsettingforthe
functiondisplayed;<and >indicatethatyoucanscrollthrough
more options.
• Theterm‘select’impliesmovingtothespeciediteminthe
menu or sub-menu, and pressing the YESkey.
Further details and support
IfyouexperienceproblemswhilstusingyourLandPhone,contactyour
service provider for customer support.
Inanemergency,theInmarsatCustomerServicesTechnicalHelpdesk
is available to assist. To contact Inmarsat customer services:
Tel:+44(0)2077281300
E-mail: [email protected]
Fax: +44(0)2077281142
Introducing your
LandPhone
The LandPhone is a fixed satellite phone for use in remote locations
where local networks are unreliable or do not exist. You can use it
byconnectingastandardtelephonehandset(notsupplied)tothe
LandPhone terminal.
Antenna
The antenna sends and receives signals to and from the satellite. It
must be installed outside and positioned to avoid obstructions from
buildingsandtrees.Makesuretheantennaispointingtowardsthe
satellite to obtain the maximum possible signal strength.

8IntroducingyourLandPhone
Antenna mounting plate assembly
Theantennaissuppliedwithacustomisedmountingplateassemblythat
enablesyoutoattachtheantennatoapoleorsimilarconstruction.
Theantennamountingplateassemblyallowsadjustmentofthe
antenna elevation angle and direction during pointing.
Note:Beforeyoucanmounttheantenna,youneedtoobtainapipe
orpolebetween0.75inchesand1.25inches(19mmand32mm)in
diameter. The pole should be made of steel or other material suitable
for local weather conditions.
Package contents:
• 1Mountingplate
• 2U-bolts
• 4Smallwingnuts
• 1Largewingnut
• 1Longbolt
• 6Flatwashers
• 1Springwasher
• 1Spacer
• 1Tighteningtool

IntroducingyourLandPhone9
Antenna cable
The antenna cable connects the antenna to the terminal. The standard
lengthofthecableis34.5ft(10.5m).Ifthedistancebetweenthe
antenna and the terminal is less than this, do not cut the cable, as it
isdesignedtomatchthesignaltransmittingandreceivingcapability
ofboththeantennaandtheterminal.Also,ashortenedcablecould
affectvoicequality.Ifyourequireacableofadifferentlength,please
contactyourserviceprovidertocheckonavailability.
Note:Onlyuseacableofthetypeandlengthrecommendedto
maintainthesignalreceivingcapabilityoftheterminal.Seecable
specicationsonpage72.
Terminal
The terminal processes the signal between the satellite and an
attached handset, and converts it into a voice call. You can also
connect a computer to the terminal, and make fax or data calls.

10IntroducingyourLandPhone
It consists of the following components:
SIM card reader
TheSIMcardreader,locatedattherearoftheterminal,iswhereyou
insertyourcreditcard-sizedSIMcard.
 Thereadercapturesyour
identification number and
otherinformationaboutyour
subscriptionfromtheSIMcard.
The terminal can then register
youwiththenetwork.
Note: The LandPhone uses a
credit-cardsizedSIMcard.Donot
punch out the smaller, postage
stamp-sizedSIMcard.
LCD display
TheLCDdisplayshowstheterminal’sstatusandcondition,and
providesyouwithinformationsuchas:
• SIMcardstatus.
• Networkregistrationstatus.
• Signalstrength.
• Callconnectiondetails.
• Supplementaryservicesdetails.
Connectors
There are a number of connectors at the rear of the terminal allowing
youtoconnect:
• Atelephonehandset(‘Phone’connector).
• Theantenna(‘Antenna’connector).
• Acomputer,usingaDB9connector(‘Data’connector).
• Thepoweradapter(‘Power’connector).

IntroducingyourLandPhone11
Note:AtelephonehandsetisnotsuppliedwiththeLandPhone.
Anygenerallyavailabletelephonehandsetcanbeusedwiththe
LandPhone;however,youcanimprovevoicequalityandminimise
voiceechobyusingagoodqualityhandset.
Note:Foranuptodatelistofhandsetssuggestedforusewith
yourLandPhone,contactyourserviceprovider.
Power switch
The power switch is located on the side of the terminal, near to the
connectors. This turns the terminal on and off. Press the power
buttonforapproximately4secondstoturntheterminalonoroff.
This switch is an electronic switch,
thereforeitwillonlyfunctionif
there is power supplied to the unit.
When the unit is turned off, but
the power adapter is still plugged
in, the unit continues to consume
minimumpower.Ifyouwantto
turntheLandPhonecompletely
off, unplug the power adapter.
Power adapter
Thepoweradapterconvertsthemainalternativecurrent(AC)
electricitysupplytodirectcurrent(DC).Theadaptercanbeused
with110Vor220Vpowersupply.Theoutputfromtheadapterto
the terminal is 12V. The adapter is designed for continuous operation.
It is normal for the adapter to feel warm.
Note: The LandPhone does not run on batteries, although an external
batterycanbeused.Contactyourserviceproviderfordetails.

12InstallingyourLandPhone
Installing your
LandPhone
ThissectiondescribeshowtoinstallyourInmarsatLandPhone.
Followtheinstructionsbelowtoensureoptimumperformance.
Deciding on a location for the antenna
Beforeyouassembleandinstalltheantenna,youmustrstdecideon
a suitable location, and on where to point it to obtain maximum signal
strength from the satellite.
Position the antenna to avoid obstructions
Whenchoosingthelocationofyourantenna,makesurethatthereare
no obstructions such as trees, buildings or other structures in the line
of sight between the antenna and the satellite. Obstructions can block
the signal being transmitted to and from the satellite.
Yes
No
Installing the antenna
Youneedapipeorpoleofbetween0.75inchesand1.25inches
(19mmand32mm)indiameter.Thepolemustbemadeofsteelor
materialsuitableforlocalweatherconditions.Attachthepoletoa
solidstructure,suchasaconcretebaseoratthegroundbyusingmetal
clamps.
Safety information:Toavoidthepossibilityoflightningstrike,ensure
that the top of the antenna is set at a lower height than the highest
building or tree within the immediate area.

InstallingyourLandPhone13
Fixing the antenna and mounting plate to the pole
To fix the antenna to the mounting plate:
1. Connect the antenna mounting to the antenna leg using the long
boltassembly(longbolt,largewingnut,twowashers,spring
washer and spacer).
Mounting
Washer
Wing nut
U-bolt
Antenna leg
2. Tightenthenutjustenoughtoholdtheantennainplace,butmake
surethatyoucanaltertheangleoftheantenna,ifrequired.
3. Position the U-bolts round the mounting pole, as indicated below:
U-bolt
Mounting
Washer
Wing nut
Antenna leg
Main pole
4. AttachtheU-boltstotheantennamountingusingthewingnuts
and washers.
5. Tightenthefourwingnutssothatmountingplateisattachedtothe
polesecurelyandcannotbemoved.(Youcanloosenthewingnuts
latertomakeneadjustmentstotheantennaposition).

14InstallingyourLandPhone
Pointing the antenna
Inmarsatrecommendsthatyoumanuallypointtheantennainthe
directionofthesatellite.Todothis,identifyyourlocationonthe
coveragemapatthebackofthisguide,andnoteyourpositionrelative
to the I-4 satellite (the satellite is located in the centre of the coverage
area,asindicatedonthecoveragemap).Youcanthenadjustthe
elevationandazimuthoftheantenna,asdescribedbelow.
Adjusting the elevation
The elevation is the vertical angle of the antenna relative
tothehorizon.Toadjusttheelevation:
1. IdentifyyourlocationinrelationtotheI-4satelliteusing
the map below:
2. Estimatetherequiredelevationangleforyourlocation;some
degreeelevationsareshownforguidance.Forexample,any
pointonthecirclemarked20˚requiresthatyoupointthe
antennaata20˚elevationangle.
3. Loosen the wing nut indicated in the diagram below, and move the
antenna to the estimated elevation angle. Use the markings on the
mounting for guidance.

InstallingyourLandPhone15
45
50
75
90
75
60
45
50
75
90
75
60
4. Re-tightenthewingnutonceyouhavepositionedtheantenna.
Adjusting the azimuth
Theazimuthisthehorizontalangleoftheantennameasured
clockwise relative to North.
Toadjusttheazimuth:
1. IdentifyyourlocationinrelationtotheI-4satelliteusing
the map below:
2. Estimatetherequiredazimuthdirectionforyourlocation;some
exampledirectionsareshownforguidance.Forexample,anypoint
onthelinemarked230˚requiresthatyoupointtheantennaatan
azimuthof230˚.

16InstallingyourLandPhone
3. Loosen the wing nuts holding the U-bolts to the pole,
as indicated in the diagram below, and move the antenna
totheestimatedazimuth.Useacompasstoassistyouin
pointing the antenna.
45
50
75
90
75
60
45
50
75
90
75
60
4. Re-tightenthewingnutsonceyouhavepositionedtheantenna.
Connecting the antenna cable
To connect the cable to the antenna:
1. Connect the large connector on the antenna cable to the antenna,
and hand tighten.
Antenna
connector
Large connector
of antenna cable
2. Stick the rubber tape supplied to the top of the connector. Stretch
itandwinditclockwisedowntheconnector.Eachturnshouldhalf
overlapthepreviousturn.Afteryouhavewoundthetapedown
approximately3.5inches(10cm),reversethedirectionandwindthe
tape back towards the top of the connector. Continue until all the tape
is used up.
Height
10cm

InstallingyourLandPhone17
3. Allowthecabletoarchawayfromthepole(asshownbelow)to
enableadjustmentoftheantennaelevation.
#ABLE4IES
4. Use the cable ties supplied to tie the cable to the pole below the
mounting plate. Position the ties at even intervals so that the cable
is secured down its full length.
5.Laytheremainingcablefromtheantennatotheterminal.
Notes:
• Donotdamagethecable.
• Usestandardcableclampstoafxthecabletowall,plank,etc.
Setting up the terminal
Notethefollowingwhenyouinstalltheterminal:
• Theterminalmustbelocatedinside.
• Theterminalmustbelocatedinadry,dust-freeplace.
• Theterminalmustnotbeexposedtoextremesoftemperature,
andmustbekeptawayfromdirectsunlight.
• Theterminalmustbelocatednearapoweroutlet.
• Theterminalmustnotbeexposedtoexcessivevibration.
• Theterminalmustbelocatedinaplacewhereitcanconnect
to the antenna cable.
• Theterminal’sSIMcardslotmustbeaccessible,incaseyouwant
toreplaceyourSIMcard.
• Theterminalmustnotbelocatedtooclosetoanyradio
communicationsequipment,suchasCBandSSB,whichcould
interfere with the signal.

18InstallingyourLandPhone
Connecting the antenna cable to the terminal
To connect the antenna cable to the terminal:
1. ConnecttheSMA-typeconnectorontheantennacabletothe
connectormarked‘Antenna’ontheterminal.
2. Turntheconnectorclockwiseandtightenbyhand.Donotusea
wrenchoroverturntheconnectorasthismaydamagetheterminal.
Connecting the power adapter
Toconnecttheterminaltothepowersupply:
1. Connect the power adapter cable connector to the terminal
connectormarked‘Power’.
2. Connectthepoweradaptertothepowersupply.
Safety information:
• Ensurethatthepowersourceiscompatiblewiththepoweradapter,
i.e.either110Vor220V.
• Onlyusethepoweradapterprovidedinthepackage.

InstallingyourLandPhone19
Connecting a telephone handset
To connect a telephone handset (not supplied) to the terminal:
1. Placethetelephonehandsetinthedesiredlocation.Ifrequired,use
alongertelephonecabletolocatethetelephonehandsetawayfrom
the terminal.
2. Connect the telephone cable connector to the terminal connector
marked‘Phone’.
Note: You cannot use a conventional fax machine with the LandPhone.
Youcanonlyuseappropriatefaxsoftware.Referto‘Settingupafaxor
dataconnection’onpage49fordetails.

20 Connecting to the network
Connecting
to the network
AfteryouhaveinstalledandconnectedyourLandPhone,youmust
insert(and,ifnecessary,activate)theSIMcardandregisterwiththe
I-4 satellite.
Switching on the terminal
To switch on the terminal:
 1. Ensurethatthepoweradapteris
connected to the power outlet.
  2. Turnontheterminalbypressing
and holding the on/off switch
(located on the side of terminal)
 forapproximately4seconds,
or until the LCD is activated.
  3. TheLCDdisplaysInsert SIM.
Inserting the SIM card
ToinserttheSIMcard:
1. InsertyourSIMcardintotheSIMcardreaderwiththechipfacing
downward.

Connecting to the network 21
 • IftheSIMcardisinsertedcorrectly,
theLCDdisplaysPlease wait.
 • IftheSIMcardisinsertedincorrectly,
theLCDdisplaysPlease wait
followedbyCheck card. Remove
andre-inserttheSIMcard.
2. IftheSIMPINisenabled,theLCDwilldisplayEnter SIM PIN.
Enterthe4-digitPINsuppliedbyyourserviceprovider.
Note: The Inmarsat default PIN is 8888.
TheLCDwilldisplayas****forsecuritypurposes.IfthePINis
enteredcorrectly,Searchingisdisplayed.Otherwise,Enter SIM PIN
isredisplayed.
Activating the SIM card
IfyourSIMCardrequiresactivation,simplyfollowtheinstructions
providedbyyourauthorisedInmarsatserviceprovider.
Note:IfyouenterthePINincorrectly3times,theSIMcardlocks.Refer
to“ChangingorunlockingthePIN”onpage47,forinstructionson
unlocking the PIN.