Inmarsat IsatPhone Pro Installation guide

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IsatPhone Pro
Repair Partner Training
June 2012

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Agenda
Tools, repair kits and workshop requirements
Troubleshooting to establish repair action
Warranties
Keypad replacement
Connector cover replacement
Back cover and protection plug replacement
GMR antenna and antenna cable replacement
A-cover, B-cover and keypad replacement
Battery-cover replacement
Procedure for logging repairs and restrictions

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Tools, Repair Kits and Workshop Requirements
As an authorised repair partner, the company representative
must self- certify that they comply with the requirements set
by Celestica
The tools used during this 1 day training course are tools
recommended by Sasken and Celestica and should be used
for your own repair
The work instructions/repair guide must be followed
A number of repair kits are available for the IsatPhone Pro
from the Inmarsat Webshop –min order 10

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Tools needed for replacement operations
TX8 size screw driver
Calibrated torque screwdriver to 0.3Nm with TX8 screw head
Small flat head screw driver
Medium flat head screw driver
Tweezers
Parker O lube –not used in training
Soft cloth for cleaning

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Repair kits
USB connector cover
contains 6 connector covers
Back cover with RF connector cover
contains 5 sets
Antenna repair kit including RF cable
contains 2 antennas and cables
Mechanical parts front and back cover (no antenna)
contains 1
Battery cover
contains 10 covers
Keypad
Each dual language keypad has different product code
All ordered through the Inmarsat Webshop

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Repair Guides
Written by Sasken, reviewed and revised by Celestica as
necessary
Contain step by step instructions which have been approved
and tested by Celestica
Any amendments to the guides will be advised by Celestica
and replacement guides will be made available
In the event of any design change Celestica will revise the
repair guides
Please follow to the letter!

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Workshop Requirements Checklist
Quality management
ISO 9001 certified and quality plans
Environmental management
Compliance with applicable environmental laws and regulations
Security & Safety
Confidentiality agreement policy, document and data security, unauthorised disclosure
Data protection for repair databases etc
Process Control
repair guides, tool control, work instruction, product identification and product handling
Facilities and utilities
ESD sensitive working area equipment and precautions, lighting conditions, dust free work
environment, clear layout
Housekeeping

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Electrostatic Discharge (ESD)
ESD is a serious issue in solid
state electronics, such as
integrated circuits –10v can be
enough to cause damage
Dust free ESD protected working
area / ESD protected table
ESD jacket, ESD shoes and ESD
gloves

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Inmarsat Standard Warranty
Between Inmarsat and the Distribution Partner
15 months from the date of delivery
Begins when handset leaves BrightPoint to the Distribution Partner
End User Warranty
Between the end user and the Distribution Partner/Service Provider
12 months from the date of purchase
Warranty

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Replacement Warranty & IMEI stickers
Warranty stickers removed during repair are to be replaced
with “Repaired” sticker
“Repaired” stickers will be in the repair kits
Celestica will cross check handsets with “Repaired” stickers
against the online repair register
Replacement IMEI stickers will be in the repair kits
First 8 digits and other required information ready printed
Remaining digits to be entered in permanent marker

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Before any repair…
Establish that a repair is needed
Physical damage
Cracked or damaged covers and casings
For this to be covered by the warranty not caused by the customer
Component failure
Antenna
A & B cover (speaker and microphone
Keypad
Antenna repair –establish that the antenna is the component at fault
Connecting to an external antenna
Run FDL logs and send to Batam to confirm repair

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Repairs

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Collecting the FDL logs

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Install the Field Debug Log (FDL) application onto PC
Install the IsatPhone Pro USB driver and hardware onto PC
Identify the COM PORT for the Serial interface
Activate FDL logging on the UT
Activate *7415369*1#
Deactivate *7415369*0#
Run the FDL software
Click
Setup

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Connect the UT to the PC
Press „Connect‟ on the FDL GUI
Select the COM port the COM port
that was mapped the USB
connection on the PC after the
USB drivers were installed
The COM port can be found by
checking: Ports> COM & LPT in
the device manager on the PC
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FDL File Creation
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Create a folder to file the logs
Click the blue icon in the Log
Directory field
Click FDLGUI_V_1_2
Make New Folder
Name the folder for example
IMEI –ANTENNA FAILURE

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Live Logging
Power down the UT and switch on
When the Inmarsat logo appears connect the USB lead
Click connect on the FDL GUI
Select Live Logging
Select Profile and choose Load Conf file
gmr2p_ps_l1_medium_config_file.cfg
Select Profile again and choose Load UTH
Live logging is now enabled
Check the progress by ensuring the file size is increasing
This must be done outside
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Send the files to Batam
Batam engineers will review the logs
Establish if repair is necessary
Advise on the appropriate course of action

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All repairs must be entered onto the online Repair Register
Failure to record repairs will invalidate the warranty
The register can be found on the Inmarsat Connect site
The link to the Repair Register will be provided in the formal
acceptance letter which will be sent out after completion of the
training
Once complete an email is generated and sent to Celestica
Should a handset be returned to Celestica via the RMA process the
repair register will be cross referenced
Online repair register

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