Inseego FW2000 Series User manual

FW2000
5G CPE
USER GUIDE

5G FW2000 CPE USER GUIDE 2
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Document Number: 90029648 Rev 2

5G FW2000 CPE USER GUIDE 3
Contents
Introduction and Getting Started........................................................................................................................................4
Overview..................................................................................................................................................................................5
Key Features .....................................................................................................................................................................5
System Requirements...................................................................................................................................................5
Getting Started...................................................................................................................................................................... 6
Admin User Interface................................................................................................................................................................7
Overview..................................................................................................................................................................................8
Home Page........................................................................................................................................................................ 8
Side Menu ......................................................................................................................................................................... 8
Getting Help .....................................................................................................................................................................8
Admin Password ................................................................................................................................................................... 9
Changing the Admin Password................................................................................................................................. 9
Managing Data Usage ......................................................................................................................................................10
Data Usage Page...........................................................................................................................................................11
Managing Settings.............................................................................................................................................................12
Preferences Tab.............................................................................................................................................................12
Software Update Tab ..................................................................................................................................................13
Backup and Restore Tab.............................................................................................................................................14
Advanced Tab ................................................................................................................................................................16
Viewing Info About the FW2000...................................................................................................................................23
Internet Status Tab.......................................................................................................................................................24
Internet Sessions Tab ..................................................................................................................................................26
Diagnostics Tab.............................................................................................................................................................27
Device Info Tab..............................................................................................................................................................28
GPS Tab ............................................................................................................................................................................29
Logs Tab...........................................................................................................................................................................30
Getting Support ..................................................................................................................................................................31
Customer Support Page.............................................................................................................................................31
Troubleshooting and Support ............................................................................................................................................32
Overview................................................................................................................................................................................33
Replacing your SIM Card..................................................................................................................................................33
Indicator LED........................................................................................................................................................................35
Resetting your Device.......................................................................................................................................................36
Resetting with the RESET Button............................................................................................................................36
Resetting from the Admin Web UI .........................................................................................................................37
Technical Support ..............................................................................................................................................................37
Product Specifications and Regulatory Information ..................................................................................................38
Product Specifications......................................................................................................................................................39
Device ...............................................................................................................................................................................39
Environmental ...............................................................................................................................................................39
Network Connectivity .................................................................................................................................................40
Security.............................................................................................................................................................................40
Regulatory Information....................................................................................................................................................41
Product Certifications and Supplier’s Declarations of Conformity...................................................................44
Wireless Communications...............................................................................................................................................44
Limited Warranty and Liability.......................................................................................................................................45
Safety Hazards .....................................................................................................................................................................46
Glossary.......................................................................................................................................................................................47
Glossary..................................................................................................................................................................................48

5G FW2000 CPE USER GUIDE 4
1
Introduction and Getting
Started
Overview
Getting Started

5G FW2000 CPE USER GUIDE 5
Overview
The Inseego 5G FW2000 is the next-gen CPE solution that brings wireless 5G data speeds to urban,
suburban, and rural customers alike. The 5G FW2000 delivers high-speed data over both 5G and 4G LTE
networks using a proprietary high-gain antenna array. The FW2000 connects to the best cellular
network and provides data connectivity to the existing in-building network.
Your 5G FW2000 is installed by professional technicians to assure optimal performance.
Key Features
•High performance antenna array delivers up to 14dbi gain to achieve balanced delivery of
wireless data across both 5G and 4G, even in rural locations*.
•Designed to operate in extreme temperatures from -30°C to 70°C (-22 to 158°F) and has an
environmental rating of IP67 for water and dust ingress.
•Advanced security features, encryption, and third-party penetration testing to ensure protection
of customer data.
•Remote management with the Inseego Connect platform enables remote device management,
diagnostics, performance monitoring, alerts, and much more.
System Requirements
Web UI operating systems supported include:
•Windows 10 and later
•MacOS 10.14 and later
•Linux® Ubuntu 18.04 LTS and later
* Data plan required. Coverage and speeds subject to network availability.

5G FW2000 CPE USER GUIDE 6
Getting Started
To turn on your FW2000 and connect a device:
1. Check that the PoE cable from the FW2000 is in the Data & Power Out port on the PoE power
injector and the PoE power injector is plugged into an earthed AC outlet.
2. Insert one end of a Cat6A Ethernet cable into the Data In port on the PoE power injector.
3. Insert the other end of the cable into the Ethernet port of the device you wish to connect.
WARNING!Use only the PoE power injector supplied with the FW2000. Unapproved power
supplies could cause overheating or fires, resulting in serious bodily injury, death, or property
damage. Do not defeat the safety purpose of a grounding-type plug. Use the PoE power injector
only in combination with an earth-socked outlet.

5G FW2000 CPE USER GUIDE 7
2
Admin User Interface
Overview
Admin Password
Managing Data Usage
Managing Settings
Viewing Info About the FW2000
Getting Support

5G FW2000 CPE USER GUIDE 8
Overview
Use the 5G FW2000 Admin Web User Interface to configure and troubleshoot your FW2000. On a
computer or device connected to your FW2000, open any web browser and go to http://192.168.1.1.
Home Page
The Home page is the local gateway to configuring and managing your FW2000. It displays data usage
and general status information.
Side Menu
The Home page and each subscreen in the 5G FW2000 Web User Interface includes a menu on the left,
which you can use to return to the Home page or jump to other pages. The current page is indicated
by a blue bar.
Getting Help
Select the question mark (?) in the upper right-hand corner of a page to go to the Customer Support
page where you can access this User Guide and other information for the FW2000.

5G FW2000 CPE USER GUIDE 9
Admin Password
The Admin password is what you use to sign into the 5G FW2000 Web UI. The default Admin password
is Fast5G!.
You should change the Admin password to something easier to remember, and set up a security
question that will help you securely recover your password if you forget what you changed it to.
Important: It is critical that you change the Admin password from the default to keep the device
and your network secure.
Changing the Admin Password
To change the Admin password:
1. Click the down arrow next to Sign Out in the top-right corner of any Web Interface page and
select Change Password.
2. Enter your current Admin password, then enter a new password and confirm it.
3. Select a security question from the drop-down list and type an answer to question in the Answer
field. NOTE: Answers are case-sensitive.
4. Click Save Changes.
The next time you sign in to the FW2000 Web Interface, use the new Admin password. If you cannot
remember the password, click I forgot the Admin password. After you correctly answer the security
question you set up, the current password is displayed.

5G FW2000 CPE USER GUIDE 10
Managing Data Usage
On the Web UI Home page, the Data Usage panel displays graphs of your FW2000 data usage for the
current billing cycle.
To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage
from the Web UI side menu. The Data Usage page appears.

5G FW2000 CPE USER GUIDE 11
Data Usage Page
Use the Data Usage page to view details about your FW2000 data usage.
The data usage graph displays vary according to plan, but generally include:
•Estimated percentage of data remaining for the current billing cycle
•Number of days left in the billing cycle
•Data limit on your plan
•Estimated amount of data used in the current billing cycle
•Estimated amount of data remaining for the current billing cycle
•Date the billing cycle ends
Use the Reset Data Counter Now button to restart the data usage shown on this page to zero.
Reset data counter on this day of the month: Use the drop-down to select a day of the month
for the counter displayed on this page to reset.
Maximum data limit: Enter a maximum data limit, if desired.
Disable data on reaching max limit: Check this box if you want data disabled after reaching the
maximum data limit set above.
Select Save Changes to enact changes.

5G FW2000 CPE USER GUIDE 12
Managing Settings
You can view and configure system settings for your FW2000. To change system settings, select
Settings from the Web UI side menu.
The Settings page includes four tabs:
•Preferences
•Software Update
•Backup and Restore
•Advanced
Preferences Tab
This tab allows you to change how dates, time, and numbers are displayed in the FW2000 Web UI.
NOTE: These preferences affect packets sent to remote servers. For example, if you select a 24 hour
time format, the Web UI, and any packets reporting time somewhere else, will display time in 24 hour
format.
User Preferences
Language: Select a language for the Web UI.
Date: Select the date format to be used throughout the Web UI (mm/dd/yyyy or dd/mm/yyyy).
Time: Select the time format to be used throughout the Web UI (12 or 24 hour).
Feet/Meters: Select the distance format to be used for the Web UI when marking GPS altitude and
accuracy (Feet or Meters).
Units:Choose the format for decimal numbers displayed in the Web UI (using a period or comma as
the decimal point).
Select your display choices from the drop-down menus and click Save Changes to update settings.

5G FW2000 CPE USER GUIDE 13
Software Update Tab
Software updates are delivered to the FW2000 automatically over the mobile network. This tab
displays your current software version, last system update information, software update history, and
allows you to check for new software updates.
Current Software
Software Version: The version of the software currently installed on your FW2000.
Check for Software Update
Last check for update: The date and time the FW2000 last checked to see if an update was available.
Update status: This is area is usually blank. If you check for an update, the result of that check, or the
download progress of an update displays.
Check for Update: Click this button to manually check for available software updates. If a new
software update is available, it is automatically downloaded.
Last Software Update
This section displays details about the last software update.
Software Update History
This section displays details of the last updates that have been downloaded and installed to this
device. If no updates have been installed, this section is not displayed.

5G FW2000 CPE USER GUIDE 14
Backup and Restore Tab
Use this tab to back up current FW2000 settings to a file on your computer, restore (upload) a
previously-saved configuration file, reset the device to factory defaults, or restart the device.
Backup Configuration
To back up current FW2000 settings to a file on your computer, enter your Admin password in the
Admin Passwordfield.
The default Admin password is Fast5G! and should have been changed upon first login. If you don’t
remember your Admin password, select Sign In in the top-right corner of the Home page, click I
forgot the Admin password, and answer the displayed security question. The current Admin
password will be displayed.
NOTE: If you enter an incorrect password five times in a row, you will be locked out of the Web UI. To
unlock it, restart your FW2000 by disconnecting the PoE cable from the PoE Injector Data & Power
Out port for 10 seconds and reconnecting it.
Click the Download button. The file is automatically downloaded to your Downloads folder. This
configuration file contains all settings for your FW2000.
NOTE: The backup file cannot be edited or viewed on the downloaded system or on any other device.
This file can only be restored for this model of FW2000, and settings can only be viewed or changed
using the Web UI.

5G FW2000 CPE USER GUIDE 15
Restore Settings
CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to
match the configuration file.
To restore system settings from a backup settings file, enter your Admin password in the Admin
Password field.
Click Browse and choose a backup settings file to restore.
NOTE: You can only restore a file that was created for this model of FW2000.
Click the Restore Now button.
Restore to Factory Defaults
Restore Factory Defaults: This button resets all settings to their factory default values.
CAUTION! This resets all settings to their factory default values, including the Admin password.
Restart Device
Restart: This button turns your FW2000 off and on again.

5G FW2000 CPE USER GUIDE 16
Advanced Tab
The Advanced Settings pages on the FW2000 Admin website are intended for users with technical
expertise in the area of telecommunication and networking.
WARNING! Changing the Advanced settings may be harmful to the stability, performance, and
security of the FW2000.
When you select the Advanced tab on the Settings page, a warning message appears. If you click
Continue, the Cellular tab of the Advanced Settings page appears.
The Advanced Settings page includes five sub tabs:
•Cellular
•Manual DNS
•SIM
•LAN
•Inseego Connect
Cellular Sub Tab
In most configurations, the FW2000 is used with a dynamic IP and SIM and the Access Point Name (APN)
is available from the network, for example: internet. However, if you are on a private network, you may
need to set the APN on this tab for the network to communicate with the FW2000.

5G FW2000 CPE USER GUIDE 17
Network Selection
Enable automatic network selection: When the ON/OFF slider is ON, your FW2000 automatically
selects the best 5G available network and you cannot use the Select a Different Network button
below.
Select a Different Network:You may wish to use this option if multiple networks are available and
you have a preference. NOTE: This option is available only if Enable automatic network selection is
off. Click the button to scan for available networks, then choose the preferred network.
APN Settings
APN: Enter the APN for your private network.
CAUTION! Changing the APN may cause a loss of data connectivity.
Authentication: Select the authentication method for your private network from the drop-down
(PAP, CHAP, or None).
Username: Enter the user name for your private network.
Password: Enter the password for your private network.
Retain these settings during factory reset: When the ON/OFF slider is ON, your FW2000 will keep
these APN settings after a factory reset.
Apply these settings to current SIM only: When the ON/OFF slider is ON, your FW2000 will only
apply these APN settings to the current SIM.
Click Save Changes. The device will reboot for changes to take effect.

5G FW2000 CPE USER GUIDE 18
Manual DNS Sub Tab
The FW2000 automatically selects a Domain Name Server (DNS). This page allows you to manually
assign up to two DNS IP addresses.
Manual DNS
Turn on manual DNS: Check this box to manually select a DNS.
DNS 1 IP address:Enter the IP address for the primary DNS. This address is required to use the Manual
DNS feature.
DNS 2 IP address: Enter the IP address for the secondary (backup) DNS. This address is optional and
may be left blank if desired.
Click Save Changes.

5G FW2000 CPE USER GUIDE 19
SIM Sub Tab
The SIM card in your FW2000 can be locked using a PIN. If the SIM card is locked, you must enter the
PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next
shutdown. You may also need to provide the existing PIN to change a SIM. The default PIN is available
from your service provider.
Use this page to unlock your SIM or enter a SIM PIN.
SIM Settings
SIM PIN Lock: Indicates whether the PIN lock feature is in use. If On, the PIN lock has been turned on,
and the SIM PIN must be entered to connect to the mobile network. If Off, the PIN lock feature is not
turned on and the SIM PIN is not required.
SIM status: The current status of the SIM card. Possible states include:
Ready – No SIM PIN is needed.
PIN Locked - SIM PIN must be entered before you can use the mobile network.
PUK Locked - PUK (personal unblocking key) for the SIM must be entered in order to continue.
The PUK can be obtained from your service provider.
Unlocked - SIM PIN was needed, but has already been entered.
No SIM - No SIM is detected. Check that the SIM is inserted correctly.
SIM Error - SIM is detected, but is not responding as expected and cannot be used.

5G FW2000 CPE USER GUIDE 20
Desired Action: The actions available depend on the SIM status. Possible operations include:
PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN.
NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter
indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be
obtained from your service provider.
PUK Lock - If the SIM is currently PUK locked, the only operation possible is to enter the PUK.
NOTE: If an incorrect PUK is entered too many times, the SIM becomes permanently unusable.
You will need to obtain a new SIM. A counter indicates how many entry attempts remain.
Turn on SIM PIN Lock - Sets the SIM so that entry of a PIN is required upon startup to connect
to the mobile network. To perform this operation, you must enter the current PIN.
Turn off SIM PIN Lock - Turns off a PIN lock that was previously turned on so that entry of a
PIN is no longer required to connect to the mobile network. To perform this operation, you
must enter the current PIN.
Current PIN: Enter the current PIN.
NOTE: The default SIM PIN is available from your service provider.
Click Save Changes.