INSYS EloStar Master 3X0 User manual

Manual and Assembly Instructions
EloStar Master 3X0 / 4X0
EloStar Master 3X0 / 4X0 smart

EloStar Master 3X0 / 4X0 / - smart Imprint
Manual V.1.03H 2
Imprint
Copyright © 12 2020 INSYS MICROELECTRONICS GmbH
The contents of this manual are copyrighted. They may be used within the context
of operating the system. Any further usage is prohibited without a written permission
of the manufacturer.
We appreciate comments and suggestions. All rights on this documentation and the
devices are with INSYS MICROELECTRONICS GmbH Regensburg.
The design of cards may deviate from sample cards illustrated. The same applies to
the illustrations of the graphical user interface of software programs.
Trademarks
The use of a trademark not shown below is not an indication that it is freely available
for use.
Windows® is a registered trademark of Microsoft Corporation.
INSYS locks® is a registered trademark of INSYS MICROELECTRONICS GmbH.
Publisher
INSYS MICROELECTRONICS GmbH
Hermann-Köhl-Str. 22
93049 Regensburg, Deutschland
Internet: http://www.insys-locks.de
Accreditations
EN 1300/ECB-S C10
0908/HSL18-03 High Security Lock Class B (EloStar Master 300 / 400)
EN 1300
M114305 High Security Lock Class EN B (EloStar Master 300 / 400)
G114070 Locking Device with Locked State Detection, Class C, EloXT II
G114071 Hold-Up Detector Class C, EloXT II
G114072 Locked State Detector Class C, EloXT II
UL subject 2058
High-Security Lock, Type 1
EloStar Master 300 - 425
Please note:
Read thoroughly before use.
Keep for future reference.
Your opinion is important to us. Please rate us.
EN: https://www.insys-locks.com/en/customer-satisfaction/

EloStar Master 3X0 / 4X0 / - smart Table of Contents
Manual V.1.03H 3
Table of Contents
Imprint ........................................................................................................2
Accreditations.............................................................................................2
Table of Contents.......................................................................................2
1General Information on This Manual ...................................................6
1.1 User Qualification...................................................................................6
1.2 Content and Usage................................................................................6
1.3 Text Marks and Formatting ....................................................................6
1.3.1 Safety Warnings................................................................................6
1.3.2 Icons and Their Meaning ...................................................................7
1.3.3 Operating Instructions........................................................................8
2Scope of Delivery ................................................................................8
2.1 Components...........................................................................................9
2.1.1 UL Compliance..................................................................................9
3System Description............................................................................10
3.1 EloStar Master 3X0 / 4X0 X.X (smart)..................................................10
3.2 System Diagrams (Samples)................................................................11
3.3 Overview of Functions..........................................................................13
3.3.1 Standard Functions..........................................................................13
3.3.2 Setting Functions with Optional Software.........................................14
3.3.3 Optional Functions with Version EM11 and higher...........................15
3.3.4 Optional Functions with Version EM12 and higher...........................19
3.3.5 Optional Functions with Version EM13 ............................................20
3.4 System Components............................................................................21
3.4.1 Operating Unit QPad EloStar Master...............................................21
3.4.2 Operating Unit FlatControl EloStar Master.......................................21
3.4.3 Lock INSYS Lock 300 / 400 Master.................................................22
3.4.4 Optional Accessory: Blocking Unit EloXT II......................................23
3.4.5 Optional Accessories: Cards TwinCard............................................25
3.5 Intended Use........................................................................................26
4Technical Data...................................................................................26
4.1 Components.........................................................................................26
4.2 Default Settings....................................................................................28
5Assembly...........................................................................................29
5.1 Survey Assembly and Installation.........................................................29
5.2 Mounting the Operating Unit QPad ......................................................30
5.2.1 Attaching the Operating Unit QPad..................................................30
5.2.2 Connecting Extensions to QPad......................................................33
5.3 Mounting the Operating Unit FlatControl..............................................34
5.3.1 Attaching the Operating Unit FlatControl..........................................34
5.3.2 Connecting Extensions to FlatControl..............................................36
5.4 Displaying the Hidden Menu ................................................................37
5.5 Assembling the Lock............................................................................38
5.5.1 Mounting the INSYS Lock 300 / 500 Master ....................................38
5.5.2 Connecting the Lock........................................................................39
5.6 Assembling Blocking Device EloXT II...................................................40
5.6.1 Fastening Blocking Device EloXT II.................................................40
5.6.2 Connecting Blocking Device EloXT II...............................................41
5.6.3 Connecting the Release Contacts of EloXT II..................................41
5.6.4 Connecting the Bolt Mechanism Contacts of EloXT II......................42
5.6.5 Connecting the Alarm Contact of EloXT II........................................42
5.6.6 Connecting the Lock Status Contact of EloXT II ..............................43
5.6.7 Connecting the Door-Open-Alarm-Contact of EloXT II.....................43
5.6.8 Extending the tamper line of EloXT II...............................................44

EloStar Master 3X0 / 4X0 / - smart Table of Contents
Manual V.1.03H 4
6Start-Up.............................................................................................45
6.1 Special Key Functions..........................................................................45
6.2 Initialising the System ..........................................................................45
6.2.1 Registering the Lock(s)....................................................................45
6.2.2 Finishing the Start-Up Process........................................................47
6.2.3 FlatControl: Attaching the Menu Keypad..........................................47
7Operation...........................................................................................48
7.1 Operating Unit QPad............................................................................48
7.2 Operating Unit FlatControl....................................................................48
7.3 Display and Key Functions...................................................................49
7.4 Hotkeys................................................................................................49
7.5 System State and Configuration...........................................................50
7.5.1 System State...................................................................................50
7.5.2 Configuration via PC Software (Optional) ........................................50
7.5.3 Configuration with QPadComm .......................................................50
7.5.4 Configuration via TwinComm...........................................................50
7.6 User- / Personnel Numbers..................................................................51
7.6.1 Entering User- / Personnel Numbers...............................................51
7.7 Operation with OTC Dependent (up to EM22)......................................52
7.7.1 Conditions for OTC Dependent........................................................52
7.8 User Groups.........................................................................................52
7.9 User Authorisation................................................................................53
7.9.1 Fields and Boxes of the User Matrix................................................54
7.9.2 Authorisations Ex Works..................................................................55
7.9.3 Authorisation Master / User / Manager.............................................55
7.9.4 PIN Codes.......................................................................................56
7.9.4.1 Types and Numbers of PIN Codes in Every Lock........................56
7.9.4.2 Entering PIN Code......................................................................57
7.9.4.3 Entering PIN Code via Menu Keys..............................................57
7.9.4.4 Entering Code via Numeric Keys.................................................57
7.9.5 Cards...............................................................................................58
7.9.5.1 RFID Cards.................................................................................58
7.9.5.2 Code Card TwinCard code access (not with QPad) ....................58
7.9.5.3 TwinCard configuration II / - language.........................................58
7.9.5.4 Inserting Chip Card into FlatControl / Reader..............................58
7.9.6 Reading an RFID Card at the Operating Unit / Reader....................59
7.10 Menu Navigation in Operating Unit.......................................................60
7.11 Operation with CIT Function Selected..................................................61
7.11.1 Selecting the Master / CIT master...................................................61
7.12 Opening and Closing............................................................................62
7.12.1 Opening a Lock with PIN Code........................................................62
7.12.2 Opening also with Code Card (RFID cards also) .............................63
7.12.3 Triggering Silent Alarm When Opening............................................64
7.12.4 Opening the Lock with Dual Code....................................................65
7.12.5 Opening with Unlocking Delay.........................................................66
7.12.6 Opening with Unlocking Delay and Release Time ...........................66
7.12.7 Opening with Parallel Code .............................................................67
7.12.8 Opening with OTC Dependent.........................................................68
7.12.9 Closing a Lock.................................................................................69
7.12.10 Closing a Lock with Code Input........................................................69
7.12.11 Closing Automatically with the Door Switch.....................................69
7.13 Adjusting the System Settings..............................................................70
7.13.1 Settings: Lock System.....................................................................70
7.13.1.1 Lock System: Dual Code.............................................................70
7.13.1.2 Lock System: Parallel Code........................................................70
7.13.1.3 Lock System: Forced Sequence..................................................71

EloStar Master 3X0 / 4X0 / - smart Table of Contents
Manual V.1.03H 5
7.13.1.4 Lock System: Time delay............................................................71
7.13.1.5 Lock System: Time locked / Week Programs..............................71
7.13.2 Setting the Date and the Time of Day..............................................72
7.13.3 Switching Alarm Devices On / Off....................................................73
7.13.4 Activating the CIT Function (2 User Groups) / Counter Reset.........73
7.13.5 Exporting, Displaying and Printing Configuration and Protocol
(with QPad) .....................................................................................74
7.13.6 Exporting the Protocol (FlatControl).................................................75
7.13.7 Displaying / Printing the Protocol (FlatControl).................................76
7.13.8 Importing Configuration and Language (QPad)................................77
7.13.9 Importing the Configuration (FlatControl).........................................78
7.13.10 Configuration Import: Error Messages .............................................79
7.13.11 Exporting the Configuration (FlatControl).........................................81
7.13.12 Selecting a Language......................................................................81
7.13.13 Importing a Language (FlatControl).................................................82
7.14 Administrating Users............................................................................83
7.14.1 Changing the System Manager Code..............................................83
7.14.2 Changing the Master Code / CIT Master Code................................84
7.14.3 Registering PIN Code for Users.......................................................85
7.14.4 Changing a PIN Code......................................................................86
7.14.5 Deregistering PIN Code...................................................................87
7.14.6 PIN Code User Display....................................................................88
7.14.7 Registering a Code Card (RFID cards also).....................................89
7.14.8 Deregistering a Code Card (also RFID cards)..................................90
7.14.9 Code Card User Display..................................................................91
7.15 Service.................................................................................................92
7.15.1 Supplying Power in Case of Power Breakdown...............................92
7.15.2 Displaying Status / Info about the System........................................92
7.15.3 Performing a Reset..........................................................................93
7.15.4 Registering a New Lock...................................................................95
7.15.4.1 Additional New Lock....................................................................95
7.15.4.2 Changing Locks..........................................................................96
7.15.5 Locking the System despite Defect Bolt Work Contact ....................97
7.15.6 Motor Service ..................................................................................98
7.15.7 Licensing.........................................................................................99
7.15.8 Enabling Instant / Immediate Blocking.............................................99
8Maintenance, Cleaning and Repair .................................................100
8.1 Changing the Battery of the QPad Battery Case ................................100
9Trouble Shooting.............................................................................101
9.1 Supplying Power in Case of Power Breakdown..................................101
9.2 Changing the Operating Unit QPad....................................................102
9.3 Changing the Operating Unit FlatControl............................................104
9.4 Error Messages..................................................................................107
10 Technical Support............................................................................111
11 Disposal...........................................................................................111
12 Notes...............................................................................................112

EloStar Master 3X0 / 4X0 / - smart General Information on This Manual
Manual V.1.03H6
1 General Information on This Manual
1.1 User Qualification
This manual is intended to be read by qualified and trained specialists mainly. Persons
configuring, running and administrating system EloStar Master have to be capable of
reading and understanding this manualwith integrated assembly instructions. They have
to become acquainted with all procedures described concerning assembly, installation,
configuration and operation in order to configure the system properly, remedy problems
and generally ensure safe and secure operation of the system.
1.2 Content and Usage
This manual contains information on assembly and installation, configuration, operation
(opening and closing procedures) and maintenance of the EloStar Master system.
Its purpose is to assist you with the assembly, installation, configuration and the
operation of the system.
For menu navigation see „Menu Navigation in Operating Unit“on page 60, for
permissions see „Authorisation Master / User / Manager“on page 55.
1.3 Text Marks and Formatting
1.3.1 Safety Warnings
Danger
Imminent mortal danger / Danger of severe injuries / health
hazard.
Consequences which might arise from not being aware of the
danger.
Instructions on how to avoid the danger or remove its cause.
Warning
Possibility of mortal danger / Danger of severe injuries / health
hazard.
Consequences which might arise from not being aware of the
danger.
Instructions on how to avoid the danger or remove its cause.
Caution
Danger of getting injured.
Consequences which might arise from not being aware of the
danger.
Instructions on how to avoid the danger or remove its cause.
Caution
Danger of property damage.
Consequences which might arise from not being aware of the
danger.
Instructions on how to avoid the danger or remove its cause.
Note
No warning but additional information.
Background information / hints.

EloStar Master 3X0 / 4X0 / - smart General Information on This Manual
Manual V.1.03H7
1.3.2 Icons and Their Meaning
Use the operating unit.
Tools are required.
PIN code for users is required.
Master code, PIN code for the master of the lock is required.
PIN code for the system manager code (manager code of lock 1).
The optional chip card TwinCard code access is required.
The optional chip card TwinCard configuration II is required.
The optional chip card TwinCard language is required.
An optional RFID card is required.
Product version XX0, Standard is required which supports using
dependant single-use codes (OTCs) but not flexible OTCs.
Icons for unprotected / protected premises in illustrations.
TwinCard
configuration
TwinCard
language

EloStar Master 3X0 / 4X0 / - smart Scope of Delivery
Manual V.1.03H8
1.3.3 Operating Instructions
Unmarked text following a headline of a paragraph with operating instructions contains
information, whichmay be worthconsidering before performing the operating procedures
described. Such text does not contain safety instructions.
Take Text beginning with ‘Take’ contains information on tools or other
things you should use in order to be able to perform the operating
procedure successfully.
Also take note of the icons (see above).
Settings Text beginning with ‘Settings’ contains preconditions necessary for
a successful performance of the operating procedure.
1. Text, which looks like this, asks you to perform a task. The text may contain
names of Keyboard keys and Display Text of the display of the
operating unit.
Text formatted like this contains mostly information on changes, which have been
caused because you have performed a step of an operating instruction.
Text formatted like this closing a paragraph with operating instructions indicates that you
have carried out the operating procedure successfully and achieved the objective.
2 Scope of Delivery
The lock system EloStar Master 3X0 / 4X0 typically comes with:
The scope of delivery for one system contains:
•1 operating unit
QPad x00 / x40 or
FlatControl EloStar Master x00 / x10/ x20
•1 lock INSYS Lock 300 / 400 Master
•optional
1 extension unit EloXT II
•1 power pack
•1 quick reference
•1 manual

EloStar Master 3X0 / 4X0 / - smart Scope of Delivery
Manual V.1.03H9
2.1 Components
The standard system comes with:
Operating unit
•1x operating unit
QPad x00 / x40 or FlatControl EloStar Master x00 / x10 / x20 with
1x accessories
Lock INSYS Lock 300 / 400 Master
•1x lock
INSYS Lock 300 Master or
INSYS Lock 400 Master
1x accessories
Extension unit EloXT II for systems EloStar…1.1 and 2.1
•1x extension unit EloXT II
1x accessories
Power pack
•1 x power pack 12 V DC
•
Battery compartment, optional, not within scope of delivery
•1x battery compartment
•
Documentation
•1 x quick reference (DE/EN)
•1 x manual with integrated assembly instructions (PDF)
2.1.1 UL Compliance
Firmware EM13/EM23 has been evaluated by Underwriters Laboratories (UL).
The product has been tested at 85% humidity by UL.
UL Compliance (Product Usage According to UL Approval)
- the lock is / the locks are positioned a minimum of 15 inches (381mm) from any
opening. See the note on p.38.
- the product is not connected to a computer network.
- openings and temporary master functions require PIN code with 6 digits at least.

EloStar Master 3X0 / 4X0 / - smart System Description
Manual V.1.03H10
3 System Description
3.1 EloStar Master 3X0 / 4X0 X.X (smart)
This manual applies for EloStar Master 3X0 / 4X0 X.X (smart), for the models
EloStar Master 300 / 400 1.1 / 2.1 (smart) to
EloStar Master 320 / 420 1.1 / 2.1 (smart).
There is a separate manual for EloStar Master 3X5 / 4X5 X.X (smart), for the models
EloStar Master 305 / 405 1.1 / 2.1 (smart) to
EloStar Master 325 / 425 1.1 / 2.1 (smart).
The comprehensive product name is EloStar Master 3XX / 4XX X.X (smart).
EloStar Master is the product range.
The first digit, „3“ or “4” indicates the type of lock.
The second and third digit indicate the version of the operating unit. The third digit may
assume value “0” or value “5” (see separate manual). “O” indicates a system that can be
operated with standard functions and depending OTC (one-time-code/ single-use-code)
and is version XXO. “5” (see separate manual) means that the system can additionally
be operated via flexible OTC and that the product is a XX5 version.
This manual is valid for systems with the following variants of the operating unit:
00 = FlatControl EloStar Master x00, standard, without RFID
10 = FlatControl … x10 for RFID, (125 KHz) / Hitag (LF)
20 = FlatControl … x 20 for RFID, (13.56 KHz) / Mifare Classic (HF)
00 = QPad … x00 (standard, up to version EM22 with dependent OTC)
40 = QPad … x 40 for RFID, Mifare Classic / DESFire for RFID, with flexible OTC
The number in front of the full stop indicates the number of locks in the system (1 / 2).
The last number indicates whether extension unit EloXT II („1“) is part of the system or
not (“0”). Addition “smart” is used for systems with operating unit QPad.
EloStar Master 3X0 / 4X0 is an electronic high security lock system with up to 100 users
stored directly at the lock. With product version XX0, these users can form one group or
be divided into two groups for two clients (financial institute and cash services CVIT, for
example). The users can give proof of their identity by entering PIN code or / and by
inserting / presenting cards (with chip or RFID) or / and entering OTC (single-use code).
Authorised persons can open and close the safes during working hours according to
definable rules. EloStar Master 3XX / 4XX is compatible with PC software QPadComm /
TwinComm.