Intralot OHIO MPQK Lottery Terminal User manual

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 1
OHIO MPQK Lottery Terminal Manual
October 2017

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 2
Document Policy
INTRALOT 2017. All rights reserved.
All copyright, intellectual and industrial rights in this document and in the technical knowledge it contains are owned by
INTRALOT and/or their respective owners.
This document is made available to the end users only for their internal use.
No part of this document nor any data herein may be published, disclosed, copied, reproduced, redistributed by any
form or means, electronically or mechanically, or used for any other purpose whatsoever without the prior written
approval of INTRALOT.
Information as well as drawings and specifications contained in this document are subject to change without prior
notice.
All trademarks and copyrights mentioned herein are the property of INTRALOT and/or their respective owners.
Any rights not expressly granted herein are reserved.
Declaration of Conformity
Hereby, INTRALOT declares that the MPQK lottery terminal is in compliance with the essential requirements and other
relevant provisions of Directives:
1. Safety:
•IEC60950-1:2005 + A1:2009 + A2:2013
•UL 60950-1/R:2011-12
•CAN/CSA-C22.2 No. 60950-1/A1:2011
2. Electromagnetic compatibility:
•FCC Rules, Part 15, Subpart B, CFR 47
For further information, please visit http://www.intralot.com.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 3
MPQK Lottery Terminal Manual
Table of Contents
CHAPTER 1.TERMINAL OVERVIEW……………………………..4
1.1. MPQK TERMINAL ................................................4
1.2. ELECTRICAL SAFETY WARNING .................................5
1.3. ELECTROSTATIC DISCHARGE WARNING.......................5
1.4. SAFETY INSTRUCTIONS ...........................................5
1.5. PRECAUTIONS FOR HANDLING..................................6
1.6. THERMAL PRINTER................................................6
1.7. BILL VALIDATOR ...................................................6
1.8. CREDIT/DEBIT CARD READER ..................................6
1.9. TECHNICAL CHARACTERISTICS ..................................7
1.9.1. OPERATING CONDITIONS ........................................7
CHAPTER 2. BASIC OPERATIONS………………………………8
2.1. ENTERING THE RETAILER MENU................................8
2.1.1. NORMAL OPERATIONAL MODE................................8
2.1.2. MAINTENANCE MODE............................................9
2.2. RETAIL MANAGER MAIN MENU .............................10
CHAPTER 3. ACCOUNTING MENU…………………………….11
3.1. DESCRIPTION .....................................................11
3.2. SERVER ACCOUNTING ..........................................11
3.3. SALES REPORTS ..................................................12
3.4. WEEKLY INVOICE REPORT .....................................13
3.5. SHIFT REPORT ....................................................14
3.5.1. RECONCILING CASH..............................................14
3.6. PAY VOUCHER (CLEAR CR)REPORT /VOUCHER .........14
3.6.1. PAY VOUCHER/CLEARING CUSTOMER CREDITS ........14
CHAPTER 4. HISTORY MENU…………………………………….15
4.1. DESCRIPTION .....................................................15
4.3. TICKETS HISTORY ................................................16
4.4. PRINT A PENDING TICKET......................................16
CHAPTER 5. MACHINE SETTINGS MENUS…………………17
5.1. DESCRIPTION .....................................................17
CHAPTER 6. DIAGNOSTICS MENU…………………………….18
6.1. DESCRIPTION .....................................................18
6.2. DIAGNOSTICS MENU BUTTONS ..............................18
6.2.1. TEST DEVICES..................................................19
6.2.2. TEST DEVICES PARAMETERS .................................. 19
6.3. DEVICE STATUS ..................................................20
6.3.1. DEVICE STATUS SCREEN........................................ 20
CHAPTER 7. MISCELLANEOUS MENU……………………….21
7.1. DESCRIPTION .....................................................21
7.2. MISCELLANEOUS MENU BUTTONS ..........................21
7.3. REBOOT TERMINAL .............................................21
CHAPTER 8. TERMINAL BASIC OPERATIONS……………..22
8.1. POWER ON PROCEDURE.......................................22
8.1.1. APPLYING POWER ............................................... 22
8.2. HOW TO PURCHASE OHIO LOTTERY GAMES ..............23
8.2.1. CREDIT AND DEBIT CARDS..................................23
8.2.2. CASH ............................................................27
8.3. HOW TO PLAY QUICKENO GAMES ..........................28
8.4. PURCHASING TRADITIONAL LOTTERY TICKETS ............30
8.5. VOUCHER SYSTEM ..............................................30
8.6. CHECK A TICKET..................................................34
8.8. BET CARD READER ..............................................34
8.9. REDEEMING TICKETS............................................35
CHAPTER 9.THERMAL PRINTER………………………………..36
9.1. BASIC OPERATIONS .............................................36
9.1.1. LOADING A NEW PAPER ROLL ............................... 36

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 4
Chapter 1. Terminal Overview
1.1.MPQK Terminal
MPQK terminal is a state of the art lottery terminal that allows the computerized sale of online games. MPQK consists of
a metal enclosure of heavy construction (cabinet), which supports and protects the hardware and electronic units that
are included. MPQK cabinet stands on a metal base which provides the terminal the ideal height, in order to be
ergonomically correct for the players. The following figure presents the MPQK terminal:
1. Top panel 19’’ TFT-LCD display
2. Main speakers
3. Main panel 19’’ TFT-LCD touch-screen display
4. Barcode reader gun area
5. Thermal printer output
6. Bet card reader input
7. Bill acceptor/validator slot
8. MPQK base
9. Footrest
10. Main door key lock
11. Main door handle
12. Card Reader
13. Maintenance Switch Lock
14. Arm Rest
15. Subwoofer Speaker
1.1.Safety Indications
Attention: Please read the safety warnings and the precautions provided in the following paragraphs, to ensure
that you use your terminal safely. Do not attempt to use the terminal in any way not described in this manual.
Warning: Do not attempt to install, remove, re-cable, relocate the MPQK. Always call to have an Intralot
technician perform these tasks on the equipment and the wiring.
Warning: Failure to follow these recommendations could result in serious injury to the personnel or damage to
the terminal.
14

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 5
1.2.Electrical Safety Warning
Follow all applicable national regulations when making power connections and grounding or mounting
hardware.
Carefully examine the working area for possible hazards such as moist floors, ungrounded power extension
cables and missing safety grounds.
Always keep the equipment and site area clean and free of dust.
The power cables must be disconnected before installing or moving the equipment.
1.3.Electrostatic Discharge Warning
Keep the equipment in the original packaging material and sheltered in the carton box until its installation.
It is always a good practice not to wear loose clothing, jewelry or other items that could get caught in the
equipment.
Do not handle the equipment unnecessarily.
1.4.Safety Instructions
•The environment for use must be within the range specified in the environment specifications.
•Shut down the terminal immediately if it produces smoke, strange odor, or unusual noise. Unplug the
terminal, open the hatch on the base and switch the UPS off. For additional safety unplug all AC outlets from
the UPS and contact the Help Desk.
•When moving the MPQK terminal, make sure you carry either the cabinet or the base at both ends.
Warning: Always push the plug all the way into the power outlet. If the prongs of the power plug come into
contact with metal objects, it may result on fire or electrical shock.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 6
Attention: Never damage, modify, stretch or excessively bend or twist the power cord. Do not place heavy
objects on the power cable. These actions may cause electrical damage and result in fire or electrical shock.
•Do not allow the power cable to be near objects that emit heat. The outer cover of the power cord
may melt resulting in fire or electrical shock.
•Never use the terminal if the power cable is bundled or knotted. Knots in the cord may result in fire
or electrical shock.
1.5.Precautions for Handling
To use the MPQK terminal safely, make sure to carefully examine the precautionary measures mentioned
below, before you perform any operation to the terminal. CAUTION!!! Caution double pole/neutral fusing,
disconnect plug of power cord from socket before service. Service should always be done by an Intralot
technician. Do not pull the power cord of the terminal when it is in operation, unless in case of emergency.
Avoid opening the MPQK main door, in the middle of game play.
1.6.Thermal Printer
•Use only paper rolls within the specification provided. For the printer use only paper rolls that are not glued
to the core. The print quality or the life of the printer cannot be guaranteed if any other paper type is used
other than what is recommended.
•Do not pull the paper without opening the platen.
•Do not apply excessive force to the cable connectors. Limit the number of times to attach and detach the
connectors to 10 times.
•There are cases of discoloring of the printer paper if the printer is left unused for extended periods. If
degradation of the printer paper or other damage occurs please replace with a new roll. It is recommended
to install new printer paper because old or damaged thermal printer paper can cause improper printing or
poor paper feeds. If a new roll is not available, you should discharge the part of the paper remaining for a
long time in the paper feed path or damaged portion before using the printer. Replace with new roll when
stock is received.
•The platen rubber may deform making printing thinner in some places, if the printer is left unused for
extended periods.
•Initial print may be thin when using the printer in a cold environment because the thermal head is cold.
•When using the printer in a high temperature environment, the print may run or the characters may be
distorted.
•Avoid sudden changes of the environment even if the ambient temperature and humidity are within
standard.
•Do not use the printer in locations that are dusty, oily or exposed to metallic dust.
1.7.Bill Validator
•Avoid inserting torn, wrinkled or wet bills (banknotes) in the bill validator, because they may jam the device.
•Keep the terminal away from dust. Dust may deteriorate the accuracy of the bill acceptor.
1.8.Credit/Debit Card Reader
•The MPQK is now equipped with an Ingenico card reader. The card reader is going to allow players to use
their debit or credit card to place funds on the machine. ANY funds placed on the machine using a debit or
credit card must be played in full. A player will not be able to cash out (voucher out) any money that is
placed on the machine using their card.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 7
1.9.Technical Characteristics
1.9.1. Operating Conditions
Always verify that the characteristics of the electric mains supply are suitable for the specifications indicated on
the Identification plate of the MPQK terminal.
Environmental Conditions and Dimensions
The terminal should be placed in a suitable location to prevent defects, which may affect the electric and/or
mechanical safety of the device. It must be protected from rain, humidity, saline or other environmental
conditions that may influence the terminal’s safety precautions.
The following table identifies the appropriate environmental conditions for the MPQK terminal.
Table 1. Environmental Conditions
Environmental Conditions
Operating temperature
0C to + 35C
Storage temperature
-10C to + 50C
Permissible humidity
5% to 85% (non-condensing)
Table 2. Dimensions
Module
Dimensions
(depth width height)
Weight
MPQK Cabinet
31.7 cm 54.0 cm 115.7 cm
154.3 lbs/70
kgr
MPQK Base
57.0 cm 56.5 cm 70.5 cm
286.6/130
kgr

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 8
Chapter 2. Basic Operations
2.1. Entering the Retailer Menu
2.1.1. Normal Operational Mode
When the terminal is in normal operation mode, a game or the game menu appears on the display.
QuicKeno™Main Menu

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 9
2.1.2. Maintenance Mode
The maintenance mode of the IGS software opens to LT Maintenance with the Retail Clerk, Retail Manager
and Admin menus, for auditing, controlling and configuring the terminal.
When entering the maintenance mode, the Maintenance menu appears on the display:
Maintenance Menu
Select the Retail Manager button. An onscreen keyboard appears and the Retail Manager password is
required in order to gain access to the Retail Manager menu. Enter password and hit SUBMIT.
Retail Manager Password Screen

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 10
2.2.Retail Manager Main Menu
The Retail Manager main menu displays the following sub menus:
Retail Manager Main Menu
Accounting Machine Settings
Sales Today LT Settings
Sales Yesterday
Sales 2Days Past
Sales 3Days Past Diagnostics
Sales This Week Test Devices
Sales Last Week Error Accounting
Sales 2Weeks Past View Device Status
Weekly Invoice Security Event History
Life Time Sales
Configuration Reports
Event Report Miscellaneous
Shift Report Screen Test
Pay Voucher (clear cr) Reboot Terminal
Historical Shift Report Shutdown Terminal
History Trigger Alarms
Tickets History Exit QuicKeno Games
Bill Door
Main Door
CPU Door
Coin Door
Bills In

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 11
Chapter 3. Accounting Menu
3.1.Description
The Accounting menu is displayed by selecting the Accounting button at the Retail Manager main menu.
3.2.Server Accounting
The Server Accounting screen displays:
•Sales Today - Shows sales for the current day.
•Sales Yesterday - Shows sales for previous day.
•Sales 2Days Past –Shows sales for two days past.
•Sales 3Days Past –Shows sales for three days past.
•Sales This Week - Shows sales for the current week.
•Sales Last Week –Shows sale for the previous week.
•Sales 2Weeks Past –Shows sales for two weeks past.
•Sales 3Weeks Past –Shows sales for three weeks past.
•Weekly Invoice - Contains the current invoice for all online sales.
•Configuration –For use by service technicians.
•Event Report –Shows a list of “events” on the MP: door is opened; printer is out of paper, etc.
•Shift Report –Shows total sales, cashed tickets, cash collected, cleared credits since last closed shift
report.
•Pay Voucher (clear cr) –Return credits balance to zero and creates a voucher for the player to redeem.
•Historical Shift Report –Ability to print previous shift reports.
Upon touching the PRINT button, the information displayed onscreen will be printed.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 12
3.3.Sales Reports
The below image shows you data fields on the sales reports:
WWW.OHIO LOTTERY.COM
www.ohiolottery.com
Mon, Apr 25, 2014 22:36:32
-------------------------------
SALES SUMMARY –TODAY
06/07/16
Retailer: 1234501
EZPlay QuicKeno GAMES
EZPlay QuicKeno Game Sales 0.00
EZPlay QuicKeno Win Cashes 0.00
EZPlay QuicKeno Sales Comm 0.00
Total QuicKeno Net Amt Due 0.00
ONLINE
0 Gross Sales 0.00
0 Cancels 0.00
0 Cashes0.00
0 Pay Voucher Cashes 0.00
0 Unplayed Money 0.00
0 Promo 0.00
0 Coupons 0.00
0 Adjustments 0.00
WWW.OHIO LOTTERY.COM
Sales Comm 0.00
Cashing Comm 0.00
Cashing Bonus 0.00
0 Claim Bonus 0.00
Selling Bonus 0.00
Online Net Total 0.00
INSTANT
0 Settlements 0.00
0 Returns 0.00
0 Cashes 0.00
0 Cashless QuicKeno Sales 0.00
0 Promos 0.00
0 Coupons 0.00
0 Adjustments 0.00
Sales Comm 0.00
Cashing Comm 0.00
Cashing Bonus 0.00
0 Claim Bonus 0.00
Selling Bonus 0.00
Instant Net Total 0.00
Balance 0.00
123456-12345 01 TR:00000000170

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 13
3.4.Weekly Invoice Report
WWW.OHIO LOTTERY.COM
AGENCY NO..: 00000001
TERMINAL S/N: 00000000
REPORT NO..: 5
PRINTED....: 10/28/2017 13:45:12
**********************************
Sun, Oct 28, 2017 13:45:12
----------------------------------
WEEKLY INVOICE
10/22/17 - 10/28/17
Retailer: 12345
ONLINE NET DUE 924.64-
INSTANT NET DUE 0.00
TOTAL NET AMOUNT DUE 924.64-
EZPlay TAP GAMES
EZPlay TAP Game Sales 81.00
EZPlay TAP Win Cashes 4,301.48-
EZPlay TAP Sales Comm 0.00
Total EZPlay TAP Net Amt Due4,220.48-
ONLINE GAMES
Pick3 Sales 2,732.50
Pick3 Cashes 50.00-
Pick3 Cancels 0.00
Pick4 Sales 1,132.00
Pick4 Cashes 0.00
Pick4 Cancels 0.00
Pick5 Sales 168.50
Pick5 Cashes 0.00
Pick5 Cancels 0.00
Rolling Cash 5 Sales 5,800.00
Rolling Cash 5 Cashes 0.00
Rolling Cash 5 Cancels 0.00
Lucky For Life Sales 0.00
Lucky For Life Cashes 0.00
Classic Lotto Sales 6,050.00
Classic Lotto Cashes 0.00
Classic Lotto Cancels 0.00
Mega Mill/Megaplier Sales 6.00
Mega Mill/Megaplier Cashes 0.00
EZPLAY Sales 0.00
EZPLAY Cashes 0.00
EZPLAY QuicKeno Sales 0.00
EZPLAY QuicKeno Win Cashes 0.00
RAFFLE Sales 0.00
RAFFLE Cashes 0.00
WWW.OHIO LOTTERY.COM
Powerball/Power Play Sales 0.00
Powerball/Power Play Cashes 0.00
CLASSIC KICKER™ Sales 550.00
CLASSIC KICKER™ Cashes 0.00
CLASSIC KICKER™ Cancels 0.00
Multi State RAFFLE Sales 0.00
Multi State RAFFLE Cashes 0.00
Keno/Booster Sales 0.00
Keno/Booster Cashes 0.00
Keno/Booster Cancels 0.00
Ohio 50/50 Sales 0.00
Ohio 50/50 Cashes 0.00
Ten-OH! Sales 0.00
Ten-OH! Cashes 0.00
Ten-OH! Cancels 0.00
Gross Sales 16,438.00
Cancels 0.00
Net Sales 16,439.00
Pay Voucher Cashes 13,330.57-
Cashless Online Sales 100.00-
Unplayed Money
1,269.05
Cashes 50.00-
Promos 0.00
Coupons 0.00
Adjustments 9.00-
Sales Comm 904.14-
Cashing Comm 0.50-
Cashing Bonus 0.00
Claim Bonus 20.00-
Selling Bonus 0.00
Quarterly Bonus 10.00-
Communications Charge 12.00
License Fee 0.00
Online Net Due 924.64-
INSTANT
Sales Settlements 0.00
Returns 0.00
Low Tier Cashes 0.00
Mid Tier Cashes 0.00
Cashless Instant Sales 0.00
Promos 0.00
Coupons 0.00
Adjustments 0.00
Sales Comm 0.00
Cashing Comm 0.00
Cashing Bonus 0.00
Claim Bonus 0.00
Selling Bonus 0.00
Instant Net Due 0.00
123456-12345 01 TR:00000000170

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 14
3.5.Shift Report
3.5.1. Reconciling Cash
This function allows the retailer to view current shift and start a new shift/reporting period:
To view current shift press PRINT.
To close current shift, press CLEAR. Select YES for cash collected. The shift report will print. Make sure to collect
the cash. Cash denominations reported will reflect the currency in the cash box. Cash should equal total cash not
total sales. This is how the counters are zeroed out to begin the new shift/reporting period.
3.6.Pay Voucher (Clear Cr) Report / Voucher
3.6.1. Pay Voucher/Clearing Customer Credits
The Pay Voucher (clear cr) report allows a retailer to refund the customers cash without removing the cash box,
clear credits on the machine and produces a voucher that the player can redeem later for cash.
Press Pay Voucher (clear cr) and a confirmation screen will appear. Select YES to continue. Credits will be
returned to zero and a receipt will print showing the value.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 15
Chapter 4. History Menu
4.1.Description
The History menu is displayed by selecting the History button at the Retail Manager main menu.
4.2.History Menu Buttons
Button
Description
Tickets History
Displays information about the payments. The payments appear in “most recent first”
order. The last voucher ticket appears first in the list.
Main Door
Displays information about the status of the main door.
Bill Door
Displays information about the status of the bill door.
Coin Door
Displays information about the status of the coin door. (Not used in the U.S.)
CPU Door
The CPU Door History screen displays information about the status of the CPU door of
the terminal. It also displays the date and the time that each event took place.
Bills In
The Bills History screen displays information about the legal paper money inserted in
the bill acceptor. The screen displays the date, the time and the denomination of the
bills inserted.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 16
4.3.Tickets History
The Tickets History screen provides critical information regarding each game played. It is also where you can
print a ticket that may not have printed for some reason and is in the MPQK print queue.
The Tickets History screen displays:
4.4.Print a Pending Ticket
•From main menu choose History, and then press Ticket History. You will then see the above screen with
a list of tickets. You can only print a pending ticket if it actually exists in the queue.
•Select the pending ticket by touching it on the list, it will highlight when you press it, then press the Re-
Print button to print the pending ticket. If you select the Print button, it will give you a list of the ticket
history that you see on the screen and not the pending ticket.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 17
Chapter 5. Machine Settings Menus
5.1.Description
The Machine Settings menu is displayed by selecting the Machine Settings button at the Retail Manager main
menu. This is where you can change your Retail Manager and Retail Clerk passwords.
Choose either Retail Clerk or Retail Manager depending on which you want to change by pressing the Edit
button next to the corresponding feature. A keypad will display for you to change the password.
Press LT Settings
Press LT Passwords
**Keep in mind that if you forget the password a technician will have to be dispatched to reset.***

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 18
Chapter 6. Diagnostics Menu
6.1.Description
The Diagnostics menu is displayed by selecting Diagnostics at the Retail Manager main menu.
6.2.Diagnostics Menu Buttons
Button
Description
Test Devices
Allows the retailer to test the functionality of the terminal
devices.
View Device Status
Displays the status of the terminal peripheral devices.
Error Accounting
Displays the hardware errors that occur to the terminal, etc.
This function is accessed when the hotline is trouble shooting.
Security Event
History
Displays a list with the events that occurred to the terminal.
The last event appears first in the list.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 19
6.2.1. Test Devices
The Test Devices screen displays:
The test devices option allows the supervisor to dynamically perform several hardware tests to the terminal
peripheral devices.
6.2.2. Test Devices Parameters
Button
Description
Feed & Cut Printer
Tests the printer by forcing the device to perform a feed and
cut.
Reset Printer
Re-initializes the printer.
Test Printer
Prints a test printer voucher.
Test Bill Validator
Re-initializes the bill validator.
Last SCARD ID
Displays dynamically the ID of the currently inserted SCARD.

© Intralot Inc. MPQK Terminal Manual –October 2017 Page 20
6.3.Device Status
The Device Status screen displays:
6.3.1. Device Status Screen
The screen takes a “picture” of the terminal and displays the status of its devices. The device rows present
the status codes of the hardware devices and its equivalent processes. The last four devices listed indicate
if a door is open or closed.
A GREEN (■) box will indicate the device is working properly.
A RED (■) box will indicate there is a problem with the device.
A LIGHT TURQUOISE (■) box will be displayed if the door is open.
A DARK TURQUOISE (■) box will be displayed if the door is closed.
** Please note that the SCard Reader is not used and will display the message “SCard Reader Not
Configured” Also the PDC device is not used and will display the message “PDC device not present”.