Intralot Winstation User manual

OHIO WinStation (TVM)

Lottery Terminal Manual

August 2021

Document Policy

All copyright, intellectual and industrial rights in this document and in the technical knowledge it contains are owned by

INTRALOT and/or their respective owners.

This document is made available to the end users only for their internal use.

No part of this document nor any data herein may be published, disclosed, copied, reproduced, redistributed by any

form or means, electronically or mechanically, or used for any other purpose whatsoever without the prior written

approval of INTRALOT.

Information as well as drawings and specifications contained in this document are subject to change without prior

notice.

All trademarks and copyrights mentioned herein are the property of INTRALOT and/or their respective owners.

Any rights not expressly granted herein are reserved.

Declaration of Conformity

Hereby, INTRALOT declares that the MP lottery terminal is in compliance with the essential requirements and other

relevant provisions of Directives EMC 89/336/EEC and LVD 73/23/EEC.

For further information, please visit http://www.intralot.com.

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of

the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference

to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged

to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

WinStation (TVM) Lottery Terminal Manual

Table of Contents

Chapter 1. WINSTATION OVERVIEW 4

1.1. WinStation Exterior ........................................... 4

1.2. WinStation Interior ........................................... 5

1.2.1. PC .................................................................5

1.2.2. Security ........................................................6

1.2.3. Remote Deactivation and Alarm ....................6

Chapter 2. DAILY RETAILER OPERATIONS 7

2.1. Username and Password Entry ......................... 7

2.2. Menu Navigation ............................................... 8

2.3. BOOK OPERATIONS ........................................... 8

2.3.1. Receive Shipment……………………………………….9

2.3.2. Book Activation………………………………………….10

2.3.3. Book Settlement………………………………………..10

2.4. Load a Full Book .............................................. 11

2.4.1. Loading a Book into a Bin ..............................12

2.5. Load a Full Book with the Smart Load Card ... 13

2.6. Loading a Partial Book .................................... 13

2.7. Unloading Instant Tickets ............................... 14

2.8. Close Shift ........................................................ 14

2.9. Removing & Replacing Cashbox ..................... 15

2.10. Clear Customer Credits .................................. 15

2.12. Load and Unload Paper Roll ........................... 16

Chapter 3. RETAILER REPORTS 17

3.1. Accessing Reports............................................ 17

3.2. Lottery Reports ................................................ 18

3.2.1. Lottery Reports – Cashes ...............................18

3.2.2. Lottery Reports – Book Activations ................18

3.2.3. Lottery Reports – Book Settlements ..............19

3.2.4. Weekly Invoice .............................................20

3.3. Accounting Reports ......................................... 21

3.3.1. Shift Reports (Interim and Closed) .................21

3.3.2. Inventory Report ..........................................22

3.4. System Reports ............................................... 24

Chapter 4. CONSUMER OPERATIONS 25

4.1. Consumer Mode ............................................. 25

4.1.1. Purchasing Tickets ........................................25

4.1.2. Purchasing Ohio Lottery Tickets .....................26

4.1.2.1. Cash ..........................................................26

4.1.2.2. Credit and Debit Cards ...............................26

4.2. Buying Instant Tickets ......................................31

4.3. Online Games .................................................. 32

4.4. Buying Online Game Tickets ........................... 33

4.4.2. Using a Bet Card ............................................34

4.4.3. Using Play-It-Again Barcode/QR Code ............34

4.5. Ticket Checking ............................................... 35

4.6. Ticket Validation ............................................. 35

4.7. Debit/Credit Card Reader ............................... 36

Chapter 5. DIAGNOSTICS 37

5.1. Diagnostics Menu ........................................... 37

Chapter 6. Settings Menu 38

6.1. Settings Menu ................................................. 38

6.1.1. Changing Passwords......................................38

6.2. Intralot Gaming System .................................. 39

6.2.1. Print a Pending Ticket ...................................39

Chapter 1. WINSTATION OVERVIEW

The WinStation is a self-service ticket vending machine that allows players to purchase Instant and Online game

tickets without assistance from the retailer. In addition, the WinStation will verify if tickets are winners, redeem

winning tickets (valued at $50 or less) by applying credit to the player’s balance for additional purchases, and

direct players to either the retailer or Lottery to claim their winnings. The WinStation does not dispense cash,

accept coins, or refund any remaining balance to the player. This information is provided to the players on the

machine’s exterior and on various screens during their purchase activity.

1.1. WinStation Exterior

The illustration below shows the various exterior components of the WinStation.

Bet card

reader

Bill

acceptor

Online game

Auto Pick price

and selection

buttons

Check

-

a

-

Ticket

and ticket

validator

Consumer display

Online

game ticket and report

printer

Beta Brite promotional

di

splay

Instant ticket

selection

buttons

Instant ticket

price display

Instant

ticket tray

Braille plate

Medeco lock

Debit/Credit Card Reader

1.2. WinStation Interior

The photograph below is of the WinStation interior with the major components marked.

1.2.1. PC

The PC controls the operation of the WinStation and should not be touched. Each of the attached connectors

control a specific aspect of the WinStation’s operation and, likewise, should not be touched unless expressly

asked by an Intralot Hotline Operator or Customer Service Representative.

Uninterruptable

Power Supply (UPS)

P

ower

Button

Ticket/Report P

rinter

Paper Roll Holder

Bill Acceptor

Bill

Acceptor

Door Lock

Touch Screen

PC

Instant Ticket

Bins

1-5 from top to

bottom

6

th

Bin is a

storage

drawer

1.2.2. Security

 You are provided with a set of keys (two keys total), a T-bar handle, and a remote control.

 One key controls access into the WinStation

 One key controls access to the cash box located inside the WinStation.

 You cannot duplicate these keys. If they are lost, a new set must be purchased. Call Intralot’s

Hotline to order replacement keys, T-bar handle or remote control.

 The key that controls access to the WinStation locks and unlocks a plug that fits into the center of

the cylinder, as shown on the left.

 To remove, insert the key into the plug, turn it a quarter turn and pull the plug out.

 Once the plug has been removed, open the door of the WinStation by inserting the T-bar into the

cylinder and turning it a half turn counter clockwise.

 Keys (especially the cash box key) should be kept in a safe place and given only to those personnel

that are authorized to service the machine or remove cash from the cash box.

1.2.3. Remote Deactivation and Alarm

The WinStation has a remote control unit that allows deactivation of the consumer mode by pushing a button in

the event that, for example, you find minors are attempting to buy tickets. The consumer mode may be re-

activated by pushing the Activate button on the remote, as shown, or by logging out and then back on.

The remote also has an alarm button that will sound on the WinStation if you detect any malicious activity

around the WinStation.

The remote takes a 3 volt CR2032 battery.

Chapter 2. DAILY RETAILER OPERATIONS

The WinStation enters Service Mode (or Retailer Mode) each time the door is opened. Once logged in, it is from this

mode that books are loaded and unloaded, ticket roll stock is loaded, reports are requested, cash box is accessed

and diagnostics are performed.

2.1. Username and Password Entry

When the front door is opened, the Service Mode login screen displays:

1. Enter the two-digit Username.

2. Touch the password field to activate it or tab to it.

3. Enter the four-digit password that has been assigned to you.

You have 30 seconds to enter the user name and password before an alarm sounds. The alarm may be silenced

by either entering your username and password or by closing the door.

Upon successful entry of the username and password, the full maintenance menu screen displays.

NOTE: All functions performed while logged in are captured in transaction logs contained locally and at the

central site.

2.2. Menu Navigation

Maintenance is the first item listed on the main menu. When you sign in you are brought to the maintenance

screen. These are the functions that will be used most frequently by retail personnel and involve loading and

unloading tickets, removing cash from the bill acceptor, and the Close Shift report used to reconcile when removing

cash.

2.3. BOOK OPERATIONS

Book Operations consist of three activities:

 Receiving shipments of instant tickets

 Activating books of instant tickets

 Settling books of instant tickets

2.3.1. Receive Shipment

When instant tickets are delivered, the shipment must be “received” by the retailer.

Select Receive Shipment from the Book Operations menu, perform one of the following:

 Scan the order number on the delivery receipt to receive all of the instant ticket books in the shipment -

or-

 Scan any instant ticket on a book in the shipment.

A confirmation receipt will be printed.

BARCODE

CONFIRM

VERIFY AGAINST BOOKS

RECEIPT

2.3.2. Book Activation

Books of instant tickets must be activated before loading them into the WinStation or winning tickets in the

book will not be able to be cashed.

Touch Book Activation from the Book Operations menu. The following screen displays:

 Scan the barcode from the pack. To use the scanner, remove the barcode reader from its mounting

bracket by pushing down, pulling forward and lifting straight up.

 The central site will mark the book as activated and a receipt will be printed.

 Leave book activation receipt in the bin under the correlating book of tickets for future t information.

The book of tickets may now be loaded into the WinStation for sale using the Load Full Pack or the

SmartLoad functions.

2.3.3. Book Settlement

Book settlement can only be performed by an authorized user, such as a manager.

Instant tickets may be settled by selecting Book Operations, Book Settlement from the Maintenance menu.

 Scan any barcode from remaining tickets. If entire book is sold, you must enter the book information

manually using the Book Activation slip. The first three digits (game #), insert dash, and then the six digit

(book #) is all that is needed (example 660-123456).

 Touch SEND.

The central site will settle the book and a receipt will be printed. Once the Book Settlement ticket prints – check

the number with the Book Activation slip from the bin.

2.4. Load a Full Book

NOTE: Always verify the game parameters when you are loading books of tickets.

Tickets may be loaded into the WinStation by using the barcode reader, manually entering information on the

touch screen, or a combination of both.

The following procedures show how full books are loaded:

 Touch Load Full Book from the Maintenance menu.

 Use the numeric keypad and enter the bin number.

 Press ENTER.

NOTE: If the system detects tickets in the burster throat at the beginning of the load process, the screen displays

an error message.

 Scan any ticket in the book of tickets to be loaded for a full book.

 Once barcode number has been verified, press the ENTER button to display the game parameters

information. The fields are populated based on the game data stored in the local database or central

system

 Verify they are correct before continuing.

 Load book into selected bin.

2.4.1. Loading a Book into a Bin

Books are loaded by performing the following steps:

1. Lay the book under the roller bar.

2. Feed the leading edge of the ticket over the

top of the roller, front side up if that is the

way you want them dispensed.

3. Insert the edge of the ticket into the guide

until the ticket edge touches the feed

rollers. This will activate the ticket sensor

switch. (Toggle must spin freely.)

** There is a short delay between the time the

ticket sensor is tripped and the leading ticket is

drawn into its feed position.

Once the book has been loaded, the screen indicates the process has been completed successfully. Touch the

OK button to return to the Maintenance menu. If it displays “OUT” or “- - - “, unload and reload the bin.

2.5. Load a Full Book with the Smart Load Card

Loading a book with the Smart Load card is a separate item in the maintenance menu. Only full books of tickets

may be loaded using the Smart Load card. The card contains a barcode that defines the game parameters

needed for the WinStation to properly dispense and account for tickets.

 Touch Load Full Book (Smart Load) from the Maintenance menu

 Enter the bin number and touch ENTER.

 Scan the barcode on the Smart Load card. The game, ticket length, price point and book size are

automatically loaded into the WinStation.

 Proceed to loading the book in the selected bin.

2.6. Loading a Partial Book

Loading a partial book of tickets is similar to loading a full book with the exception that the beginning and ending

barcodes of the tickets must be scanned. This indicates to the software how many tickets are in the partial book

for inventory and reporting purposes.

 Select Load Partial Book from the Maintenance menu.

 Enter the bin number and touch ENTER.

 Scan the barcode from the first and last ticket of the partial book. The number of tickets automatically

populates when the barcodes are scanned. Always verify that the correct number of tickets loaded

shown on screen corresponds with the actual number of tickets.

 Touch ENTER.

 Load the partial book into the selected bin.

2.7. Unloading Instant Tickets

 Select Unload Instant Tickets from the Maintenance menu.

 Enter a bin number and press the ENTER button.

 Physically unload the tickets from selected bin. Ensure the tickets are fully withdrawn from the

dispensing mechanism. The burster will reverse so tickets may be removed.

 Once the tickets are removed the confirmation displays.

NOTE: If tickets are not removed using Unload Instant Tickets (just pulling tickets out of feed rollers/bin) they

will remain in the machines inventory and the price will continue to display in the ticket price display window.

2.8. Close Shift

This function allows the retailer to collect cash from the bill acceptor and start a new reporting period.

A Close Shift report should be done whenever cash is removed from the WinStation.

NOTE: Cash should not be removed from cashbox without closing shift.

 Touch Close Shift from the Maintenance menu. At this point the current Shift Report is printed.

 Touch OK when the report has printed.

 Remove the cash from the cashbox.

 Touch YES to proceed.

 At this point, a Shift Report-Closed is printed.

2.9. Removing & Replacing Cashbox

 Unlock and open the bill acceptor door.

 Push down on the release latch at the bottom front of the cashbox. Slide the cashbox forward and lift up to

remove.

 Remove cash through cashbox door.

 When replacing cashbox, line up the notches with openings and slide back slightly. If done correctly, you will

hear the bill acceptor reset and engage.

 Push the bill acceptor door up and lock.

2.10. Clear Customer Credits

Clearing customer credits allows retailer to refund players cash if necessary and produces a receipt of the

transaction. This allows the retailer to refund player cash from another source without removing cashbox and

have a receipt for reconciliation at a later date.

Select Clear Customer Credits from the Maintenance menu to display the following screen:

2.11. Important Telephone Numbers

When Important Telephone Numbers is selected from the Maintenance menu, a list of telephone numbers to

contact Intralot’s Hotline and the Ohio Lottery Commission is displayed.

Cashbox

Release-

Latch

2.12. Load and Unload Paper Roll

Load Paper Roll

 Place the paper roll on the white

spindle. Make sure it is fully on

(over the holding lip at the end of

the spindle) this will make sure it

feeds correctly, does not fall off,

and the sensor can detect when the

paper is low.

 Feed the paper from the bottom of

the roll.

 Pull enough paper from the roll to

reach the printer, feeding it up the

back of the printer unit through the

large square hole and then under

the green cutter bar.

 Push the green cutter bar back and

up to open the cutter head.

 Feed the paper under the cutter

head so that the paper will show up

when you push the cutter back

down but not past the black

lip/guide it will feed through in the

front.

 Close the cutter head by pushing it

down and snapping it into place.

The paper will feed and cut a short

piece of paper automatically. If not,

try reloading and make sure the

paper is straight and centered (not

up against either side) before

pushing down the green cutter bar.

Unload Paper Roll

 Push the cutter bar (green lever)

back and up to release the paper

feed.

 The paper usually drops out of the

paper feed. If not, pull the paper

back to remove it from the paper

feed.

 Remove the roll from the ticket roll

stock spindle. Set the used roll

aside if reloading; discard if

replacing with a new roll.

Chapter 3. RETAILER REPORTS

Reports can be generated at any time. Some reports, such as a Shift Report, can be printed several times daily,

while other reports, such as the Weekly Invoice, might only be printed once weekly.

 Lottery reports are those obtained from the database on the central system. These include cashes, book

activations and settlements, and weekly invoice.

 Accounting reports are produced from information that is resident only on the WinStation. These

include shift reports, transaction history, cashes and sales history.

 System reports provide the status of the peripherals, such as the bill collector, barcode reader, touch

screen, and ticket bursters, as well as logged and security events, and the current WinStation

configuration settings.

3.1. Accessing Reports

The reports are divided into three categories:

 Lottery Reports

 Accounting Reports

 System Reports

The following is the main menu, which shows the three reports categories:

Sample Preview Screen

Once the desired report category is selected, a sub-menu displays with a list of the related reports.

To select a report, touch the report name from the sub-menu list. When selected, each report displays on a

preview screen.

If a report is too large to fit on the viewing screen, use the PAGE UP / PAGE DOWN buttons to scroll through the

report. The scroll bar to the right of the report can also be used to view the report by touching and dragging the

bar up or down to move through the report.

Print the report by touching the PRINT REPORT button on the preview screen.

3.2. Lottery Reports

These reports include tickets cashed, book activations, book settlements, and the weekly invoice, as shown below:

Touch the type of lottery report to expand to the sub-menu.

3.2.1. Lottery Reports – Cashes

Cashes shows all validations on the WinStation where credit was given to the player to purchase additional

product. The report shows instant and online cashes by prize amounts, the total quantity for each prize amount,

the total value of each prize amount, and the total cashes quantity and dollar amount.

Reports are available for predefined time periods, including:

• Current Daily

• Daily, Yesterday

• Daily, 2 Days Ago

• Week-to-Date

• Weekly, Last Week

• Weekly, 2 Weeks Ago

3.2.2. Lottery Reports – Book Activations

The WinStation provides a daily, week-to-date and weekly activations reports. These are book activations that

have occurred when tickets are loaded into the WinStation. The report shows activations by game, book, name,

and the first date the book was activated.

Reports are available for predefined time periods, including:

• Current Daily

• Daily, Yesterday

• Daily, 2 Days Ago

• Week-to-Date

• Weekly, Last Week

• Weekly, 2 Weeks Ago

3.2.3. Lottery Reports – Book Settlements

The WinStation provides daily, week-to-date and weekly reports of book settlements that have occurred on the

WinStation. Settlement reports show Instant ticket settlements by game and book, total quantity and total

amount.

Reports are available for predefined time periods, including:

• Current Daily

• Daily, Yesterday

• Daily, 2 Days Ago

• Week-to-Date

• Weekly, Last WeekWeekly, 2 Weeks Ago

3.2.4. Weekly Invoice

The Weekly Invoice contains the current week’s financial settlement statement, which shows the amount to be

swept from the retailer’s account for payment to the Lottery. It contains all of the sales, cashes, and other

activities related to Instant (books settled not individual ticket sales) and Online games at the retailer location.

Sun, Oct 28, 2017 13:45:12

----------------------------------

WEEKLY INVOICE

10/22/17 - 10/28/17

Retailer: 12345

ON-LINE NET DUE 915.59-

INSTANT NET DUE 0.00

TOTAL NET AMOUNT DUE 915.59-

EZPlay TAP GAMES

EZPlay TAP Game Sales 81.00

EZPlay TAP Win Cashes 4,301.48-

EZPlay TAP Sales Comm 0.00

Total EZPlay TAP Net Amt Due 4,220.48-

ONLINE GAMES

Pick 3 Sales 2,732.50

Pick 3 Cashes 50.00-

Pick 3 Cancels 0.00

Pick 4 Sales 1,132.00

Pick 4 Cashes 0.00

Pick 4 Cancels 0.00

Pick 5 Sales 168.50

Pick 5 Cashes 0.00

Pick 5 Cancels 0.00

Rolling Cash 5 Sales 5,800.00

Rolling Cash 5 Cashes 0.00

Rolling Cash 5 Cancels 0.00

Lucky For Life Sales 0.00

Lucky For Life Cashes 0.00

Classic Lotto Sales 6,050.00

Classic Lotto Cashes 0.00

Classic Lotto Cancels 0.00

Mega Millions/Megaplier Sales 5.00

Mega Millions/Megaplier Cashes 0.00

RAFFLE Sales 0.00

RAFFLE Cashes 0.00

Powerball/Power Play Sales 0.00

Powerball/Power Play Cashes 0.00

CLASSIC KICKER™ Sales 550.00

CLASSIC KICKER™ Cashes 0.00

CLASSIC KICKER™ Cancels 0.00

Multi State RAFFLE Sales 0.00

Multi State RAFFLE Cashes 0.00

WWW.OHIO LOTTERY.COM

EZPLAY Sales 0.00

EZPLAY Cashes 0.00

EZPLAY QuicKeno Sales 0.00

EZPLAY QuicKeno Win Cashes 0.00

Keno/Booster Sales 0.00

Keno/Booster Cashes 0.00

Keno/Booster Cancels 0.00

Ohio 50/50 Sales 0.00

Ohio 50/50 Cashes 0.00

Ten-OH! Sales 0.00

Ten-OH! Cashes 0.00

Ten-OH! Cancels 0.00

Gross Sales 16,438.00

Cancels 0.00

Net Sales 16,438.00

Pay Voucher Cashes 13,330.57-

Cashless Online Sales 100.00-

Unplayed

Money 1,269.05

Cashes 50.00-

Promos 0.00

Coupons 0.00

Adjustments 9.00-

Sales Comm 904.09-

Cashing Comm 0.50-

Cashing Bonus 0.00

Claim Bonus 20.00-

Selling Bonus 0.00

Quarterly Bonus 1.00-

Communications Charge 12.00

License Fee 0.00

Online Net Due 915.59-

INSTANT

Sales Settlements 0.00

Returns 0.00

Cashes 0.00

Cashless Instant Sales 0.00

Promos 0.00

Coupons 0.00

Adjustments 0.00

Sales Comm 0.00

Cashing Comm 0.00

Cashing Bonus 0.00

Claim Bonus 0.00

Selling Bonus 0.00

Instant Net Due 0.00

123456-12345 01 TR:00000000170

Intralot WinStation User manual

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