iPECS UCP User manual

iPECS UCP
(Unified Communications Platform)
Feature Description & Operation Manual
Please read this manual carefully before operating system.
Retain it for future reference.

iPECS UCP
Feature Description and Operation Manual Issue 1.3
Revision History
The contents of this document are subject to revision without notice, due to continued progress in
methodology, design, and manufacturing. Ericsson-LG Enterprise shall have no liability for any error
or damage of any kind resulting from the use of this document.
Copyright© 2014 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved
This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. (Ericsson-LG Enterprise). Any
unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly
prohibited and is a violation of Copyright Laws. If you are not the intended recipient, you should
destroy or return this material to Ericsson-LG Enterprise.
iPECS is trademark of Ericsson-LG Enterprise Co., Ltd.
All other brand and product names are trademarks or registered trademarks of their respective
companies.
SW version Issue Date DESCRIPTION OF CHANGES
1.0 Mar, 2014 First Release
1.1 June, 2014 Updated the minor content according to SW upgrade ; Message
Cascade, Remote control from Mobile phone, Least cost routing,
1.2.X 1.2 June, 2015 Updated and Added the following features:
- Emergency page
- ARS (Alternative Route Selection) for Digit conversion table
- MessageWait Reminder Tone
- Call park for internal call
- Unified Loop button
- Call Re-Routing(CRR)
2.0.x 1.3 Jan., 2016 - System announcement is changed from 70 to 200.
- LIP-9071 NFC for Call forward & Hot desk.
- Added Activating/Deactivating/Joining conference group.
- Searching Directory in LDAP & System DB, refer to Dial by name.
- Moving from Mobile phone to Desktop phone, refer to Mobile
Extension.
- Added the Message retrieval for hearing or skipping date/time
prompt while hearing.
- Deleted Urgent Text Message Service.
- Added Mobile Native Voice Support for UCS Mobile Client.
- Updated Message cascade.
- Added Station Flexible button default table.
- Added Multiple Mailbox Greeting.
- Added Lift Handset for Page in Paging.
- Added Privacy function in Barge in and Intrusion.
- UCP100/UCP600 UVMU basic channel is changed to 8 channels.
- VM back up text is deleted in Message storage.

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Feature Description and Operation Manual Issue 1.3
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Table of Contents
1. Introduction......................................................................1
1.1 Manual Application..................................................................1
1.2 Manual Organization................................................................1
1.3 Feature Information.................................................................1
1.4 Buttons &Term Variations.......................................................2
2. System..............................................................................3
2.1 8-Digit Station Numbering Plan..............................................3
2.2 Account Code...........................................................................4
2.3 Alarm Signal/Door Bell............................................................6
2.4 Authorization Codes (Password) ...........................................8
2.5 Auto Call Recording ..............................................................11
2.6 Auto Call Release...................................................................13
2.7 Automatic Call Distribution (ACD)........................................14
2.7.1 ACD Caller Controlled ICLID Routing................................................14
2.7.2 ACD Statistics Report........................................................................15
2.7.3Agents...............................................................................................17
2.7.3.1 Agent Auto Connect/Zap Tone.......................................................17
2.7.3.2 Agent Automatic Wrap-Up .............................................................18
2.7.3.3 Agent Help Request ......................................................................19
2.7.3.4 Agent Id Login/Logout....................................................................20
2.7.3.5 Agent On/Off Duty w/Reason Code................................................22
2.7.3.6 Agent Queued Calls Display..........................................................24
2.7.4 Announcements ................................................................................26
2.7.5 Auto ACD DND Unavailable Service..................................................27
2.7.6 Calls-In-Queue routing.......................................................................28
2.7.7Calls-In-Queue Page Alert.................................................................29
2.7.8 Event Messages................................................................................31
2.7.9 Group Mail Box..................................................................................31
2.7.10 Group Name......................................................................................33
2.7.11 Incoming Call Routing........................................................................33
2.7.12 Supervisors .......................................................................................34
2.7.12.1 Agent Call Monitor.........................................................................34
2.7.12.2 Agent Status Control......................................................................35
2.7.12.3 Group Status Display.....................................................................37

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2.7.12.4 Group Parameter Control...............................................................38
2.7.12.5 Supervisor Help Response ............................................................39
2.7.12.6 Supervisor Login/Logout................................................................40
2.8 Auto Called Number Redial (ACNR).....................................42
2.9 Automatic Pause Insertion....................................................44
2.10 Automatic Privacy..................................................................45
2.11 Auto Service Mode Control...................................................46
2.12 Automatic System Daylight Saving Time ............................48
2.13 Automatic Time Synchronization.........................................49
2.14 Call Duration Warning Tone..................................................50
2.15 Call Forward...........................................................................51
2.16 Call Forward, Preset..............................................................55
2.17 Call Park..................................................................................57
2.18 Call Pick-Up............................................................................58
2.18.1 Directed Call Pick-Up.........................................................................58
2.18.2 Group Call Pick-Up............................................................................59
2.18.3 Pick Up Group Call Pick-Up...............................................................60
2.19 Call Re-Routing (CRR)...........................................................62
2.20 Call Transfer...........................................................................63
2.20.1 Call Transfer, Outside Line................................................................63
2.20.2 Call Transfer, Station.........................................................................64
2.20.3 Call Transfer, System Announcement ...............................................66
2.20.4 Call Transfer, Voice Mail....................................................................67
2.21 Call Waiting/Camp-On...........................................................68
2.22 Conference.............................................................................69
2.22.1 Conference Group.............................................................................69
2.22.2 Conference Member View & Delete...................................................72
2.22.3 Conference Room.............................................................................72
2.22.4 Multi-Party Conference......................................................................75
2.22.5 Unsupervised Conference.................................................................76
2.23 Customer Site Name..............................................................78
2.24 Data Line Security..................................................................79
2.25 Delayed Line Ring..................................................................80
2.26 Delayed Auto Attendant ........................................................81
2.26.1 DISA Incoming Line-Russia-..............................................................81
2.26.2 Normal Line Ring Assignment ...........................................................81

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2.27 Diagnostics & Maintenance..................................................83
2.28 Dial-by-Name (Directory Search & Dial)...............................84
2.29 Dial Pulse to Tone Switchover..............................................87
2.30 Dialing Restrictions...............................................................88
2.30.1 Class of Service ................................................................................88
2.30.2 Day/Timed & Night Station COS (Class of Service) ...........................91
2.30.3 Temporary Station COS (Class of Service)/Lock ...............................92
2.30.4 Walking COS (Class of Service)........................................................93
2.31 Digit Conversion ....................................................................95
2.32 Alternative Route Selection(ARS) for Digit conversion
table 97
2.33 Differential Ring.....................................................................98
2.34 DND (Do Not Disturb) ..........................................................100
2.35 Door Open ............................................................................102
2.36 Emergency Call Service......................................................104
2.36.1 Emergency Call...............................................................................104
2.36.2 Emergency Call Caller-Location Support.........................................104
2.36.3 Emergency Call –Bomb Threat History............................................106
2.36.4 Emergency Mailbox.........................................................................107
2.36.5 Emergency Call Monitor ..................................................................108
2.37 Executive/Secretary Forward..............................................109
2.38 External Auto Attendant/Voice Mail...................................111
2.38.1 AA/VM Group..................................................................................111
2.38.2 In-band (DTMF) AA/VM Signaling....................................................112
2.38.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling ..........113
2.38.4 Voice Mailbox Translation................................................................115
2.39 Flexible Numbering Plan.....................................................116
2.40 Forced Disconnect Intrusion..............................................117
2.41 Headset Compatibility.........................................................119
2.42 Hold.......................................................................................121
2.42.1 Automatic Hold................................................................................121
2.42.2 Hold Preference ..............................................................................122
2.42.3 Hold Recall......................................................................................122
2.42.4 Exclusive Hold.................................................................................123
2.42.5 System Hold....................................................................................125
2.43 Hot Desk ...............................................................................127

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2.44 ICLID Call Routing ...............................................................129
2.45 In-Room Indication ..............................................................130
2.46 Integrated Auto Attendant/Voice Mail................................131
2.46.1 Integrated AA/VM Overview.............................................................131
2.46.2 Integrated Auto Attendant................................................................132
2.46.2.1 Company Directory......................................................................134
2.46.2.2 Remote Announcement Recording ..............................................136
2.46.3 Integrated Voice Mail.......................................................................137
2.46.3.1 Administrator Mailbox..................................................................137
2.46.3.2 Announce Only Mailbox...............................................................138
2.46.3.3 Call Forward from VM..................................................................138
2.46.3.4 Distribution Lists..........................................................................139
2.46.3.5 E-Mail Notification........................................................................140
2.46.3.6 Mark a Message as Private..........................................................141
2.46.3.7 Mark a Message for Delivery Confirmation...................................141
2.46.3.8 Message Cascade.......................................................................142
2.46.3.9 Message Retrieval.......................................................................143
2.46.3.10 Message Retrieval Options..........................................................146
2.46.3.11 Message Storage ........................................................................147
2.46.3.12 Outbound Message Notification...................................................149
2.46.3.13 Personal CCR/User Greeting DISA..............................................150
2.46.3.14 Multiple Mailbox Greeting ............................................................152
2.46.3.15 Remote Message Retrieval..........................................................154
2.46.3.16 Send a Message .........................................................................155
2.46.3.17 Voice Mail Class of Service..........................................................155
2.46.3.18 Voice Mailbox Settings.................................................................156
2.46.4 System Voice Memo........................................................................158
2.47 IP Bridge Mode.....................................................................160
2.48 IP FAX Relay, T.38 Support.................................................161
2.49 IP System DECT...................................................................162
2.50 IP TRANS-CODING...............................................................163
2.51 IP TRUNKING........................................................................164
2.51.1 H.323 v4 Service.............................................................................164
2.52 LBC (Loud Bell Control)......................................................165
2.53 LCR (Least Cost Routing)...................................................166
2.54 Linked Station Pairs ............................................................168
2.55 LNR (Last Number Redial) ..................................................170
2.56 Mobile Extension .................................................................172
2.57 MOH (Music-On-Hold)..........................................................175
2.58 Multiple Language Support.................................................177

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2.59 Multiple Voice Mailbox Support..........................................179
2.60 Network Security & Priority ................................................180
2.61 Outside Call Redirect...........................................................181
2.62 Outside Call Time Restriction.............................................182
2.63 Outside Line Access............................................................183
2.64 Outside Line Queuing..........................................................185
2.65 Personal Groups..................................................................187
2.66 Pre-Defined & Custom Text Display Messages ................188
2.67 Prefix Dialing Table..............................................................192
2.68 Redundant System Processor............................................193
2.69 Registration & Fractional Module Tables ..........................195
2.70 Prepaid Call..........................................................................197
2.71 Remote Control from Mobile Phone...................................198
2.72 Ringing Line Preference......................................................199
2.73 Speed Dial.............................................................................200
2.73.1 Display Security...............................................................................200
2.73.2 Speed Dial Pause Insertion .............................................................200
2.73.3 Station Speed Dial...........................................................................201
2.73.4 System Speed Dial..........................................................................204
2.73.5 System Speed Zone (Groups).........................................................206
2.73.6 Flexible Speed.................................................................................208
2.74 Station Call Coverage..........................................................211
2.75 Station Groups.....................................................................213
2.76 Station Flexible Button Default Table ................................217
2.77 SMDR (Station Message Detail Recording).......................218
2.77.1 Call Cost Display.............................................................................218
2.77.2 Lost Call Recording.........................................................................219
2.77.3 SMDR Call Records........................................................................222
2.78 System Administration........................................................225
2.78.1 Keyset Administration......................................................................225
2.78.2 Multi-Level Admin Access................................................................225
2.78.3 Web Administration .........................................................................226
2.79 System Alarm Notification Control ....................................228
2.80 System Networking..............................................................230
2.80.1 Centralized Control T-NET ..............................................................230

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2.80.2 Distributed Control Network.............................................................231
2.80.2.1 Net Intercom Call.........................................................................232
2.80.2.2 Net Call Transfer .........................................................................233
2.80.2.3 Net Call Identification Service ......................................................235
2.80.2.4 Network Call back (Call Completion)............................................236
2.80.2.5 Net Call Camp-On (Call Offer) .....................................................237
2.80.2.6 Net Conference...........................................................................238
2.80.2.7 Net Station Message Waiting.......................................................239
2.80.2.8 Net Call Forward..........................................................................241
2.80.2.9 CO Transit-In...............................................................................243
2.80.2.10 CO Transit-Out............................................................................244
2.80.2.11 BLF Presentation.........................................................................245
2.80.2.12 Centralized Attendant Service (CAS) ...........................................247
2.80.2.13 Centralized Voice Mail.................................................................248
2.80.2.14 Networked System Paging...........................................................248
2.81 System Scenario Call Routing............................................251
2.82 Traffic Analysis ....................................................................252
2.82.1 Traffic Analysis, Attendant...............................................................253
2.82.2 Traffic Analysis, Call Reports...........................................................255
2.82.3 Traffic Analysis, H/W Usage............................................................256
2.82.4 Traffic Analysis, Line Reports..........................................................257
2.83 Universal Night Answer (UNA) ...........................................259
2.84 Wake-Up Alarm, Enhanced.................................................260
2.85 Wake-up Alarm, Standard...................................................263
2.86 Web Call Back......................................................................265
2.87 Zone Management ...............................................................266
2.87.1 Holiday Assignment.........................................................................266
2.87.2 Inter Zone Connection Limit.............................................................266
2.87.3 Remote Devices..............................................................................267
2.87.4 Zone Outgoing Call Connection Limit...............................................268
3. Intercom ....................................................................... 270
3.1 Barge-In ................................................................................270
3.2 Direct Station Selection/Busy Lamp Field (DSS/BLF)......272
3.3 Intercom (ICM) Call..............................................................273
3.4 Intercom Call Hold...............................................................275
3.5 Intercom Caller Controlled Signaling.................................276
3.6 Intercom Lock-Out...............................................................277
3.7 Intercom Step Call ...............................................................278

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3.8 Intercom Tenancy Group ....................................................279
3.9 Intercom Transfer ................................................................281
3.10 Message Wait/Call Back......................................................283
3.10.1 CLI Message Wait...........................................................................283
3.10.2 Message Wait Reminder Tone ........................................................286
3.10.3 Short Message Service (SMS).........................................................287
3.10.4 Station Message Wait/Call Back......................................................289
3.11 Paging...................................................................................292
3.11.1 Internal/External & All Call Page......................................................292
3.11.2 Meet Me Page.................................................................................294
3.11.3 SOS Paging ....................................................................................295
3.12 Push to Talk Paging.............................................................296
3.13 Emergency page..................................................................298
4. Outside (co/ip)lines...................................................... 299
4.1 Auto Fault Detection and Recovery...................................299
4.2 Caller ID Mode......................................................................300
4.3 CO Line Flash.......................................................................301
4.4 CO Line Release Guard Time..............................................302
4.5 CO Line Ring Detect............................................................303
4.6 Dial Pulse Signaling.............................................................304
4.7 Direct Inward Dialing (DID)..................................................305
4.8 DID Line Digit Conversion...................................................307
4.9 Direct Inward System Access (DISA).................................308
4.10 DTMF Signaling....................................................................310
4.11 IP Address Dialing...............................................................311
4.12 IP Trunking...........................................................................312
4.12.1 H.323 v4 Service.............................................................................312
4.12.2 SIP Trunk Service............................................................................313
4.12.3 SIP Virtual CO Line (VCOL).............................................................314
4.13 IP WAN Dialing after Answer ..............................................316
4.14 ISDN (Integrated Service Digital Network).........................317
4.14.1 Calling/Called Party Identification ....................................................317
4.14.2 ISDN AOC (Advice of Charge).........................................................318
4.14.3 Keypad Facility................................................................................319
4.14.4 Multiple Subscriber Number (MSN) .................................................320

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4.15 ISDN Supplementary Services............................................322
4.15.1 ISDN Call Deflection........................................................................322
4.15.2 ISDN Malicious Call ID Request ......................................................323
4.16 Line Monitor .........................................................................324
4.17 Multiple Calling Line IDs .....................................................325
4.18 Outside Line Groups ...........................................................327
4.19 Outside Line Preset Forward..............................................328
4.20 Outside Line Ring Assignment...........................................329
4.21 Private Line...........................................................................330
5. iPECS phone................................................................ 331
5.1 Answering Machine Emulation...........................................331
5.2 Auto Release of [SPEAKER]...............................................333
5.3 Automatic Speaker Select...................................................334
5.4Background Music (BGM)...................................................335
5.5 Call Log Display...................................................................337
5.6 Call Profile Routing..............................................................338
5.7 Call Wait for Internal & External calls ................................340
5.8 DND –One-Time DND...........................................................345
5.9 Flex Button Direct Speed Dial Assignment.......................347
5.10 Flexible LED Flash Rates....................................................348
5.11 Group Listening ...................................................................349
5.12 Intercom Signaling Mode ....................................................350
5.13 Microphone Mute.................................................................352
5.14 Off-Hook Signaling ..............................................................353
5.15 On-Hook Dialing...................................................................354
5.16 Outside Line Name Display.................................................355
5.17 Prime Line Immediate/Delayed...........................................356
5.18 Ring Tone Selection and Download...................................358
5.19 Save Number Redial (SNR).................................................359
5.20 Serial DSS/BLF Console......................................................361
5.21 Silent Text Message.............................................................363
5.22 Speakerphone......................................................................364
5.23 Station Flexible Buttons......................................................366
5.24 Station Individual Call Routing (ICR) .................................368