Ithaca PcOS 80 Series User manual

A TransactTechnologies Incoporated Com pany
®

Back of cover do not print

WARNING: To prevent fire or shock hazard, do not expose this
printer to rain or moisture.

Disclaimer
Information in this publication is subject to change without notice and does not
represent a commitment on the part of Ithaca Peripherals, A Transact
Technologies Incorporated Company. However, as product improvements
become available, Ithaca Peripherals will make every effort to provide updated
information for the products described in this publication.
Ithaca Peripherals cannot guarantee that changes in software and equipment
made by other manufacturers, and referred to in this publication, do not affect
the applicability of the information in this publication.
Copyright
Copyright © 1997
Ithaca Peripherals
A Transact Technologies Incorporated Company
Ithaca, New York USA
Printed in USA
Revision A, September 1997
All Rights Reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, mechanical,
photocopying, recording, or otherwise, without the prior written permission of
Ithaca Peripherals.
Trademarks
Ithaca® PcOS ® is a registered trademark of Ithaca Peripherals. Epson® and
ESC/POS® are registered trademarks of Seiko Epson Corporation. Axiohm®
is a registered trademark of Dardell Technologies. IBM is a registered
trademark of the International Business Machines Corporation. Ithaca
Peripherals is a Transact Technologies Incorporated Company.
®

Federal Communications Commission
Radio Frequency Interference Statement
This equipment complies with the limits for a Class A computing device in
accordance with the specifications in Part 15 of FCC rules which are designed
to minimize radio frequency interference in the installation; however, there is no
guarantee that radio or television interference will not occur in any particular
installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on while
the radio or television is on, the user is encouraged to try to correct the
interference by one or more of the following measures:
♦Reorient the radio or television receiving antenna;
♦Relocate the printer with respect to the receiver;
♦Move the printer away from the receiver;
♦Plug the printer into a different outlet so that the printer and the receiver are
on different circuits.
If necessary, the user should consult the dealer or an experienced
radio/television technician for additional suggestions. The user may find the
following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio/TV Interference Problems.
This booklet is available from the US Government Printing Office, Washington,
DC 20402. Order stock number 004-000-00345-4.
Canadian Department of Communications
Radio Interference Statement
This Ithaca Peripherals apparatus does not exceed Class A limits for radio
noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
UL, CSA, VDE, CE Statement
Ithaca Peripherals printers are UL & CSA Listed, VDE Certified, and carry the
CE Mark.

Table of Contents i
TABLE OF CONTENTS
PRODUCT INFORMATION 1
What Is In This Book?...............................................................................1
Who Is It For?...............................................................................1
What Does It Cover?.....................................................................1
Where Can You Find More Information?.......................................1
Contacting Ithaca Peripherals ........................................................2
Warranty Information................................................................................3
Options.........................................................................................3
Service Information....................................................................... 3
Ordering Supplies......................................................................................4
Paper ............................................................................................ 4
Cables........................................................................................... 4
Description of The Series 80 Printer...........................................................5
Series 80 Models...........................................................................5
Standard Features.......................................................................... 6
Optional Features.......................................................................... 7
Technical Specifications.............................................................................7
Printing Specifications...................................................................7
Print Characteristics...................................................................... 7
Reliability .....................................................................................9
Dimensions ...................................................................................9
Weight .......................................................................................... 9
Power Requirements...................................................................... 9
Environmental Conditions.............................................................. 9

Series 80 Maintenance Manualii
Communication Interfaces And Cash Drawer Connectors ........................10
Serial Cable................................................................................. 10
Parallel Cable..............................................................................12
Cash Drawer Pin Assignments.....................................................13
CLEANING AND ADJUSTMENTS 15
Cleaning The Printer................................................................................ 15
Cleaning The Thermal Printhead..............................................................15
Making Adjustments................................................................................15
TESTING THE PRINTER 17
Operating The Keypad.............................................................................17
Status LED.................................................................................18
Buttons ....................................................................................... 18
Test The Printer.......................................................................................18
ASSEMBLY/DISASSEMBLY 21
Precautions For Disassembly.................................................................... 21
Necessary Tools.......................................................................... 21
Disconnecting The Power Cord ................................................................22
Disconnecting The Communication Cable.................................................24
Disconnecting The Cash Drawer Cables.......................................25
Removing The Cover Assembly................................................................26
Removing The Outer Housing..................................................................27
Disassemble The Platen............................................................................ 29
Disassemble The Cover............................................................................ 30
Replacing The Printhead.......................................................................... 32
Replacing The Cutter...............................................................................33
Removing The Controller Board Assembly............................................... 35

Table of Contents iii
Replacing The Stepper Motors................................................................. 37
Replacing The Sensors And Keyboard Assembly...................................... 39
APPENDIX A: PARTS LISTS 43
Unpacking The Printer............................................................................. 45
Printer Assembly ..................................................................................... 47
Cover And Platen..................................................................................... 49
Printhead................................................................................................. 50
Cutter...................................................................................................... 51
Controller Board...................................................................................... 52
Motors And Switches............................................................................... 54
Switch Wiring Detail ............................................................................... 56

Series 80 Maintenance Manualiv

Product Information 1
PRODUCT INFORMATION
WHAT IS IN THIS BOOK?
WHO IS IT FOR?
This book is a maintenance guide intended for trained technicians who service
this printer.
WHAT DOES IT COVER?
Of course, this book only covers the Series 80 Printer, not the entire point-of-
sale system, but it will tell you all you need to know about maintaining and
servicing the printer properly. You will find out how to clean, test, and
disassemble the printer.
This book also provides some general and technical information about the
printer, so you'll know what the features are, how reliable it is, and what its
printing capabilities are.
WHERE CAN YOU FIND MORE INFORMATION?
A Programming Guide is available if you need to know how to program a
point-of-sale terminal or a PC to work with the printer. It describes all the
commands the printer recognizes to perform its functions.
An Operator’s Guide is also available and is for new and experienced
operators. It covers setting up and using the Series 80 Printer with any point-of-
sales system.
For information about ordering these books, refer to the next section.

Series 80 Maintenance Manual2
CONTACTING ITHACA PERIPHERALS
Contact your dealer first for general information about the Series 80 Printer and
how it works with your system. If you need more specific information about the
printer, you may contact Ithaca Peripherals directly.
The Sales Department and the Technical Support Department will be able to
help you with most of your questions.
Contact the Technical Support Department to receive technical support, to
order documentation, and to receive additional information about the Series 80
Printer. To order supplies, or to receive information about other products by
Ithaca Peripherals, contact the Sales Department.
Contact the Technical Support Department if you would like information about
your warranty, or if you need to send a printer in for service.
You can contact both the Sales department and the Technical Support
Department at the following address and phone or fax numbers:
Ithaca Peripherals
20 Bomax Drive
Ithaca, NY 14850
USA
Main phone: [phone]
Main fax: [phone]
Sales/ Technical Support fax: [phone]

Product Information 3
WARRANTY INFORMATION
OPTIONS
All Ithaca Peripherals (Ithaca) PcOS Series 80 Printers come with a standard
12 month warranty covering both parts and labor. An optional warranty,
covering both parts and labor for 24 months, may be purchased separately.
For more information concerning the warranty options, please contact your
dealer or the Sales department at Ithaca Peripherals. See “Contacting Ithaca
Peripherals” on page 2 for the address and phone numbers for Ithaca
Peripherals.
SERVICE INFORMATION
If you need a printer serviced, whether it's under warranty or not, call your
dealer. You may have several options for service depending on the contract you
have. Your dealer may service the printer directly or have a service agreement
with a local service contractor.
If your dealer instructs you to send the printer to Ithaca Peripherals for service,
or if you bought the printer directly from Ithaca Peripherals, call Technical
Support at [phone] and ask for a return authorization. Please have the
model number and serial number of the printer available. The numbers are on a
decal located on the bottom of the printer.
You will need to re-pack the printer and ship it directly to Ithaca Peripherals.
Be sure to keep all the packing materials and the box. Please refer to
“Unpacking the Printer” in the Operator’s Guide.

Series 80 Maintenance Manual4
ORDERING SUPPLIES
You may order supplies by calling Ithaca Peripherals or by faxing the order
form that was shipped in the box with the printer. If you’d like more forms, just
call Ithaca Peripherals.
♦Call [phone] and ask for the Sales Department
♦Fax the order form to [phone]
You can order the following items:
♦Paper
♦Cables
PAPER
Paper Type Dimensions Stock
Number
Receipt Paper Thermal 3.15 inches (Width)
4.0 inches (Diameter)
420 feet (Length)
100-9109
CABLES
Cables Stock Number
110V Power Cable 06-0561
220V Power Cable 06-0806
Parallel Communication Cable
25 Pin Male to 25 Pin Male 253-9800007
Serial Communication Cable
PC, 9-Pin Female to 9-Pin Female
PC, 9-Pin Female to 25-Pin Female 10-2020 10-2021

Product Information 5
DESCRIPTION OF THE SERIES 80 PRINTER
The PcOS (personal computer, point-of-sale) Series 80 Printer is a stand-alone,
40-column, thermal printer. The Series 80 Printer performs high speed receipt
printing in a point-of-sale environment and is available in the following models:
♦Model 82
♦Model 82PLUS
SERIES 80 MODELS
Both the Model 82 and the Model 82PLUS have similar features with the
Model 82PLUS providing faster graphics printing.
PcOS Model 82 Thermal Receipt Printer
The Model 82 is a thermal receipt printer used for application requiring high
speed printing of receipts and quiet operation.
♦24 lines per second of text at 6 lines per inch
♦32 lines per second of text at 8 lines per inch
♦2 -- 4 inches per second of graphics
♦48 watt power supply

Series 80 Maintenance Manual6
PcOS Model 82PLUS Thermal Receipt Printer
The Model 82PLUS is a thermal receipt printer used for application requiring
high speed extensive graphics printing.
♦24 lines per second of text at 6 lines per inch
♦32 lines per second of text at 8 lines per inch
♦4 inches per second of graphics
♦72 watt power supply
STANDARD FEATURES
The following features and items are standard on all Series 80 printers:
♦44-column printing at 15.6 characters per inch
♦4.0 inch diameter thermal paper roll (420 feet per roll)
♦Automatic Cutter (partial cut)
♦Easy paper load
♦High resolution graphics capability (8 dots per mm.)
♦RS232C Serial Interface with 8K buffer
♦Configurable receive and image buffer areas
♦Paper Out sensor
♦Operator controlled self-test
♦Dual cash drawer connectors (RJ12) and drivers (24V, 1.5 amp pulse for
approximately 150 ms; drawer open/closed status reporting)
♦Characters and Graphics
•Print Speed- 100 mm. (4.0 inches) per second - text
•Paper slew speed- 100 mm. (4.0 inches) per second
•Wide print Zone- 72 mm. (2.83 inches)
•8 dots per mm. (203 DPI) Horizontal and Vertical
♦Reverse Video, and Rotated on the same line

Product Information 7
OPTIONAL FEATURES
The optional features either replace a standard feature or enhance the operation
of the printer. All optional features are installed at the factory and must be
selected when the printer is ordered.
♦IEEE 1284 Bi-Directional Parallel (Optional)
♦RS-422 Serial communications interface (Optional)
♦Custom colors and logo
TECHNICAL SPECIFICATIONS
PRINTING SPECIFICATIONS
♦Printing method: Direct Thermal
♦Print zone: 72 mm. (2.83 in.) wide
PRINT CHARACTERISTICS
The Series 80 Printer prints characters in a variety of pitches as shown in the
following table and print samples. All pitches are scaleable up to 64 times as
large as the standard size.
For information about programming the printer to print a particular pitch or
style, please refer to the Programmer’s Guide. You can order the
Programmer’s Guide from Ithaca Peripherals. See “Contacting Ithaca
Peripherals” on page 2.
Pitch (Characters per Inch) Maximum Characters
per Line
15.6 CPI 44
20.3 CPI 57

Series 80 Maintenance Manual8

Product Information 9
RELIABILITY
♦Mean Time between failure: 46,800 hours @ 12.5% Ratio
♦Mean Cycles between Failure: 16,000,000 Print Lines
♦Mean time to repair: 15 minutes
♦Cutter: 1,000,000 Cut Life
DIMENSIONS
♦Width: 6.0 inches
♦Length: 8.5 inches
♦Height: 5.6 inches
WEIGHT
♦Approximate weight: 4 pounds
♦Approximate shipping weight: 10 pounds
POWER REQUIREMENTS
The Model 80 is designed to be AC powered in domestic and international
markets. The printer is equipped with an external universal input power supply
that is designed to operate world wide without modification.
Model Supply
Voltage
Rating
(VAC)
Supply
Voltage
Range
(VAC)
Frequency
(HZ) Rated Power
(watts)
Current
(Amps) Idle Current (Amps) Printing
82 100 - 240 90 - 264 47 - 63 60 0.08 @
120VAC
0.04 @
240VAC
0.9 @ 120VAC
0.4 @ 240VAC
82PLUS 100 - 240 90 - 264 47 - 63 72 0.08 @
120VAC
0.04 @
240VAC
0.9 @ 120VAC
0.4 @ 240VAC
ENVIRONMENTAL CONDITIONS
The printer will run at its best when stored and operated in an environment that
meets the following temperature and humidity conditions:
♦Operating temperature: 0° to 40°C (32° to 104°F)

Series 80 Maintenance Manual10
♦Storage temperature: -10° to +60°C (-14° to +140°F)
♦Operating relative humidity: 10% to 90% (non-condensing)
♦Storage relative humidity: 5% to 90%
COMMUNICATION INTERFACES AND
CASH DRAWER CONNECTORS
SERIAL CABLE
Cable Requirements
The PcOS Series 80 Printer standard configuration requires an RS-232C
shielded cable, no more than 50 feet long. The cable must be UL and CSA
approved.
RS-232C Communication
The RS-232C interface uses the following protocol and communication
characteristics:
♦Up to 19.2K Baud
♦Up to 8K Buffer
♦Ready/Busy or XON/XOFF Protocol
♦Communications Diagnostic Mode
Pin Assignments for 9-pin Printer Connector
Pin Name Description
Pin 1 DCD Data Carrier Detect
Pin 2 RX Receive Data
Pin 3 TX Transmit Data
Pin 4 DTR Data Terminal Ready
Pin 5 GND Signal Ground
Pin 6 DSR Data Set Ready
Pin 7 RTS Request To Send
Pin 8 CTS Clear To Send
Pin 9 SSD Secondary Data

Product Information 11
Serial Cable Configurations
The following cable configurations are for different host requirements.
Serial PC to Series 80 (Null Modem)
Ithaca Peripherals part number: 10-2020 9-pin to 9-pin female. Use this cable
for PcOS Series 80 printers connected to PC’s or PS/2’s with 9-pin serial ports.
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
4
6
1
3
2
5
7
8
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
4
6
1
3
2
5
7
8
Nine Pin
Female
PC
Nine Pin
Female
Printer
PN 10-2020
Serial AT to Series 80 (Null Modem)
Ithaca Peripherals part number: 10-2021. Use this cable for PcOS Series 80
printers connected to PC’s or PS/2’s with 25-pin serial ports.
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
20
6
8
2
3
7
4
5
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
4
6
1
3
2
5
7
8
Twenty-Five Pin
Female
PC
Nine Pin
Female
Printer
PN 10-2021