Ithaca POSjet 1000 User manual

Our Internet Support
and Sales Services
www.transact-tech.com
TransAct Technologies Incorporated maintains
an Internet web site with content devoted to
supporting our products. Within the Support
Services section you can find documentation
for the POSjet® 1000 Printer, including a current
copy of the Operator’s Guide and Programmer’s
Guide.
TransAct Product Support
1. Upon entering our web site, you will be
brought to the “Welcome to TransAct”
screen. This intro page has the Ithaca Brand
listed at the top right. Click on the Ithaca
logo.
2. Locate and click on the technical support
button in the green area of the “Welcome
to Ithaca” screen.
3. Use the bottom pulldown box to select the
appropriate information for the printer
model that you are using.
Programmer’s Guide
The Programmer’s Guide is intended for system
engineers or integrators. It contains information
required for proper integration of the POSjet®
1000 Printer. It also provides complete listings
of printer commands and gives explanations
on how the printer recognizes those functions.
Operator’s Guide
The Operator’s Guide is intended for anyone
who wishes to learn more about how to use
the POSjet® 1000. It contains specific
information pertaining to installation and
operation and also offers detailed explanations
of the POSjet’s operational controls including
troubleshooting reference tables, indicator
light blink tables, and connector pin-outs.
Contacting TransAct’s
Ithaca Facility
Contact TransAct’s Ithaca facility for information
about the POSjet® 1000 Printer and how it works
with your system. For information on
International distribution, visit our web site at
www.transact-tech.com. Contact the TransAct’s
Sales and Technical Support Departments at the
following address and telephone or fax numbers.
Technical Support
Receive technical support, order documentation,
request additional information, or send in a
printer for service.
Sales
Order supplies, receive more product
information, or order product brochures.
TransAct Technologies Incorporated
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
Telephone: (877) 7ithaca or [phone]
Main fax: [phone]
Sales fax: [phone]
Technical Support fax: [phone]
Web site: http://www.transact-tech.com
Regulatory Compliance
FCC Class A
ULc
CE Mark
UL 1950
TUV
How to order supplies
Supplies can be ordered directly from TransAct
via our web site or our telephone number (within
the US toll free: (877) 7ithaca). When calling by
phone, please ask for the Sales Department.
Supplies Part Number:
Consumable Kits and Cases (paper)
12 rolls paper/1 Blk. Ink Cartridge (Standard Grade) 100-03429
20 rolls paper/1 Blk. Ink Cartridge (Standard Grade) 100-03430
12 rolls paper/1 Blk. Ink Cartridge (Premium Grade) 98-03508
20 rolls paper/1 Blk. Ink Cartridge (Premium Grade)98-03509
1 Roll 98-02021
25 Roll Case (Standard Grade) 98-02022
32 Roll Case (Premium Grade) 98-03505
120 Roll Case (Premium Grade) 98-03507
Ink Cartridges
3 Pack
Black Ink 100-02347
Red Ink 100-02349
6 Pack
Black Ink 100-02348
Red Ink 100-02350
60 Pack
Black Ink 12-00280
Red Ink 12-00281
Power and Communication Cables
Power Supply
24V Power Supply 98-02250
Power Cables
110V Power Cable (USA) 98-02174
220V Power Cable (Australia) 98-02178
230V Power Cable (International) 98-02175
230V Power Cable (India/South Africa) 98-02179
240V Power Cable (UK) 98-02176
Parallel Communication Cables
25-pin male to 25-pin male 253-9800007
36-pin Centronics to 25-pin male 253-9800002
Serial Communication Cable
9-pin Female to 9-pin Female 10-2020
9-pin Female to 25-pin Female 10-2021
Drivers and Utilities Available
POSjet® 1000 Drivers and Utilities can be
downloaded from our web site, or call our
Technical Support Department to request a
Software Developer’s Toolkit (CD-ROM).
Software Developer’s Toolkit 100-02440
Drivers Available
Windows® 95/98/Me/XP Print Driver
and Documentation 98-9171
Windows® 2000/NT 4.0 Print Driver
and Documentation 98-9172
OPOS Print Driver Manual 100-9730
OPOS Print Driver Disk 1 100-9731
OPOS Print Driver Disk 2 100-9732
Utilities Available
POSjet Image Converter Utility
POSjet Image Converter (PJColor) is a tool to
help develop graphic images to use as logos and
coupons on the printer. It will read and convert
images to a format suitable for printing on the
POSjet® 1000 printer. It will allow you to
preview the image and adjust the colors prior
to printing. It will also allow the images to be
stored in the printer's User Store.
PJTerminal Utility
PJTerminal is a tool that has been developed to
allow you to interactively send commands to and
get responses from the printer.
Warranty Information
TransAct’s POSjet®1000 Printers come
with a standard 24-month warranty that
commences upon shipment from factory, and
covers parts and labor. An optional warranty,
covering both parts and labor for an additional
12 months, may be purchased separately.
Repairs are warranted for 90 days from the
date of repair or for the balance of the original
warranty period, which ever is greater.
TransAct Product Support
Monday through Friday, 8 A.M. to 5 P.M.
(excluding holidays). To obtain Technical
Support, call TransAct's Ithaca Facility at
[phone], or (877) 7ithaca. Please
have the following information at hand:
•The Model Number and Serial Number.
•A list of any other peripheral devices
attached to the same port as the printer.
•The application software, operating
system, and network you are using.
•A copy of your printer’s Configuration
Settings. See reverse side of this sheet
for instructions on how to use Self-Test
to printout your current settings.
•What happened and what you were
doing when the problem occurred.
•How you tried to solve the problem.
Return Materials Authorization
and Return Policies
If the technical support person determines that
the printer should be serviced at our facility,
and you want to return the printer for repair,
a Returned Materials Authorization (RMA)
number must be issued before returning the
printer. Please prepare the printer being
returned for repair as follows:
•Remove and discard ink cartridges.
•Pack the printer to be returned in the
original packing material. Packing items
may be purchased from TransAct's Ithaca
Facility.
•Return only the accessories that a Support
Technician asks you to include.
•Write the RMA number clearly
on the outside of the box.
Shipping Printers
Never ship a printer by any means
with a print cartridge installed.
Be sure to save the packing materials in the
event that you need to send the printer in
for servicing. TransAct Technologies is not
responsible for damaged return items that are
not packaged in original shipping material.
Additional Information Genuine ithaca Supplies Support Services and Warranty
TransAct Technologies Inc.
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
Telephone (877) 7ithaca or [phone]
Main Fax [phone]
Sales Fax: [phone]
Tech. Support Fax: [phone]
Web site: http://www.transact-tech.com
100-02441
REV J 3/6/02
POS
jet
1000
Quick Reference Sheet
®

Communications Cable Power Cable
Bottom View
Tab
Mylar Tape
Connecting Communication Cable and Power Cord
Depending on the interface your system uses, connect the serial, parallel or USB
communication cable to the appropriate connector on the back of the printer.
Connecting the Power Cord to Power Supply
1. Connect the power cord to the power supply (if ordered) on the back of printer.
If power is provided by host, plug the cord directly into the printer’s power
connector.
2. Route the power cord as shown in the above drawing so that the cable restraints
will protect against accidental unplugging of the printer.
Installing New Ink Cartridges (refer to label on inside of cabinetry)
1. Turn the printer on.
2. Remove new ink cartridge from pouch
and peel off mylar tape. Do not
touch cartridge’s metallic connector
area with your fingers. Touching
this surface contaminates the connector.
3. Open front cover of printer and
pull down blue cartridge latche(s).
4. Take out old ink cartridge(s).
Place new cartridge(s) into carriage.
Hold round tab to ensure clean installation.
Black cartridges go into left carriage.
Color cartridges go into right carriage.
(Tab faces front of printer.)
5. Close blue latche(s) and both printer covers.
6. Initialize ink status by pressing NEW CARTRIDGE button.
Loading New Paper Roll (refer to label on inside of cabinetry)
1. Turn the printer on and open the rear paper cover.
2. Insert new paper roll so that paper unwinds from the bottom and the leading edge
of the paper rests on top of the front cover. Make sure paper is to the top front
edge of the front cover.
3. Close the rear paper cover. The paper will automatically load through
the feeding mechanism.
Printer Testing and Configuration
Entering Self-Test Mode
Self-Test Mode allows you to perform a series of tests which show if the printer is
functioning correctly. Self-Test also allows you to print a summary of how your POSjet
is currently configured. Press and release the *button to turn the printer OFF. (the
power indicator will be off). Press and hold the NEW CARTRIDGE button. While
holding the NEW CARTRIDGE button, press and release the *button. When the red
error indicator light blinks, release the NEW CARTRIDGE button. Follow the
directions printed on the receipt to cycle through and select the desired TEST option.
Using Configuration Mode
Configuration Mode, like Self-Test Mode, allows you to print out a summary
of your printer’s configuration settings. Configuration Mode will also allow for
these settings to be changed and saved. TransAct recommends that only trained
Installation Technicians or System Engineers attempt to modify your printer’s
configuration settings. To enter this mode, unplug the AC power cord from the printer.
Press and hold the FEED button and plug the AC power cord back into the printer.
Continue to hold the Feed button until the Error Indicator light blinks.
©2002 TransAct Technologies, Inc. Patents 6,196,665/6,206,504/6,234,696. Patents Pending. Contents of this publication may be changed without notice and shall not be regarded as a warranty.
The POSjet, PowerPocket, Ithaca name and logo are registered trademarks of TransAct Technologies. Windows is a registered trademark of the Microsoft Corporation. HP is a registered trademark
of Hewlett-Packard Company. All rights reserved.
Using Keypad Controls
Do not unplug the printer from it’s power
source. Instead, turn the printer OFF by pressing and
releasing the
*button. Doing this prepares ink cartridges for periods of
inactivity. Turning the printer OFF maximizes the time the
ink cartridge(s) can be left without being used. If the AC
power cord is removed from the printer for longer than
24hrs., the ink on the face of the cartridge(s) may dry and
block the print jets. If the print jets are plugged, the cartridge
will have to be replaced. When the printer is turned OFF, it
can sit unattended for extended periods without degrading
the print cartridge(s).
Verifying Printer Settings
When your printer was shipped from our facility we included
a configuration receipt in the paper roll cabinetry. Use this
receipt to compare your printer’s settings to your system’s
requirements. Specific attention should be given to
Emulation Settings, Baud Rate and other RS-232 Interface
Settings (serial devices only). If these settings are different
from what your system is running, you may experience
inconsistent communications.
Startup Information
Keypad Controls and Indicator Lights
Keypad Controls
New Cartridge Button
The New Cartridge Button is primarily used when replacing
a low ink cartridge with a new cartridge. In addition to this,
the New Cartridge Button is used in conjunction with other
buttons to initiate a variety of other printer functions.
Feed Button
The Feed Button is used to advance paper. The Feed Button
will feed one line of paper if pressed momentarily, or advance
paper if pressed and held.
Keypad Indicator Lights
Power Indicator Light
The power indicator light becomes active when the printer
is turned ON. If the power indicator, and the error indicator
are blinking, the printer is experiencing a non-recoverable
error.
Error Indicator Light
The error indicator light becomes active when the printer
has an operational error.
Paper Indicator Light
The paper indicator light shows the paper status. If the paper
indicator and error indicator lights are both lit, the printer is
out of paper.
Left and Right Cartridge Indicator Lights
The left or right cartridge indicator light will blink if the
corresponding ink cartridge is low.
For more information about keypad controls and indicator
lights, refer to our on-line Operator’s Guide.
Check that all Items are Present
The following items are packed in the box. If any items appear
to have shipping damage, contact our Sales Department.
•POSjet®1000 Printer
•Ink Cartridge(s)
•Paper Roll (located under the paper cover)
•PowerPocket® Power Supply
located in cabinetry base (optional)
•AC Power Cord (optional)
POS
jet
1000
Quick Reference Sheet
®