Iwatsu Icon IX-5900 User manual

Iwatsu ICON Series IX-5800 / IX-5900
Telephone
This guide describes basic features and operations
for your Iwatsu ICON Series IX-5800 and IX-5900
telephones.
Certain features are not available on all Iwatsu
models. For more information, refer to your Iwatsu
Owner’s Manual or contact your authorized Iwatsu
distributor.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu distributor.
Multipurpose Keys - These keys can
be programmed for specific functions,
including outside line access, individual extension
selection, and one-touch feature operation.
Key Lamps - These lamps light up or
flash when someone is using the line or
feature corresponding to that key. A green lamp
indicates that you are using that line/feature. A red
lamp indicates that someone else is using that line/
feature.
SPEAKER - This key allows you to dial and
receive outside or internal calls and talk
without lifting the receiver.
INTRODUCTION
1
Speaker
Key
Indicator
Lamp
Microphone
9 Multipurpose
Keys
18 keys
w/ ELK9
2-Line
16 Character Display
Volume Control Keys
Mute Key
Transfer Key
Feature Key
Hold/DND Key
Speaker
Ext or Sys Info
Date/Time
SPEAKER

TRANSFER - This key allows you to transfer a call
from your phone to another extension.
FEATURE - This key is used to access additional
Iwatsu features.
HOLD/DND (Hold/Do Not Disturb) - This key is
used to put a call on Hold or to set the Do Not Disturb
function and prevent any calls from getting through or
ringing at your extension.
Note: See Hold/Quick Forward on page 12.
Volume Control:
The -and +volume control keys are used to adjust
the Handset, Ringer, and Speaker volume levels
based on the state of the telephone.
• Receiver (Handset) Volume - When using the
Handset, the volume control key allows you to ad-
just the handset volume to one of five levels.
• Ringer Volume - Pressing the ringer volume con-
trol key allows you to adjust the ringer volume to
one of four levels.
• Speaker Volume - When using the Speaker, the
volume control allows you to adjust the speaker
volume to one of eleven levels.
MUTE - When talking using the handset, press-
ing the Mute key mutes the handset transmitter.
If using the speakerphone, pressing the Mute
key mutes the station microphone. When using the
headset jack, the Mute key mutes the transmitter on
the headset.
Intercom - The intercom system is the internal net-
work used to communicate between the telephone
extensions in your Iwatsu system. Pressing the Inter-
com key connects you to an intercom line for conver-
sation with other extensions.
2
MUTE
MUTE
VolumeUpDown
TRANSFER FEATURE HOLD/DND

BASIC FEATURES
911 Support
At default, your Iwatsu system is programmed to
automatically contact your local Public Safety An-
swering Point (PSAP) when 911 is dialed. En-
hanced 911 Service ensures that when 911 is di-
aled from a system extension, information that al-
lows the PSAP to identify the caller’s location in a
building is sent to the PSAP along with the call.
Check with your system installer or Authorized
Iwatsu Distributor to make sure your system is pro-
grammed for Enhanced 911 Service.
Full / Half-Duplex Speakerphone Toggle
(IX-5800 only)
You can toggle from half to full-duplex speaker-
phone modes:
• Lift receiver.
• Press [Speaker Duplex].
or
• Press FEATURE and dial 6+6(Full-Duplex).
• Press FEATURE and dial 0+6+6(Half-Duplex).
In the half-duplex mode the SPEAKER key will
flash. Solid LED in full-duplex mode.
Last Number Redial
To automatically redial the last number you called:
• Lift the receiver.
• Press the [SPEED] key and dial #.
Making an Intercom Call
• Lift the receiver and wait for dial tone.
• Dial an extension number.
or
If your phone has a [DIRECT STATION SELEC-
TION] key assigned for the extension:
• Lift the receiver and wait for dial tone.
• Press the assigned extension key.
Making an Intercom Group Call
• Dial the Intercom Group access number when
you hear the Intercom Dial Tone.
Making an Outgoing Call
• Lift the receiver.
• Press an outside line key. You will hear a
dial tone.
• Dial telephone number.
Make a dialing mistake?
• If you are pre-dialing a number and make a mis-
take, you can use the FEATURE key to delete
digits
or
• Press the [FLASH] key to get new dial tone.
• Dial again.
3

Park (Call Park)
Park a call so that it can be reached from another
extension.
Placing a call in Call Park
When speaking on an outside line:
• Press the [PARK] key.
• You will hear confirmation tone and the [PARK]
key will flash green.
If the call is not picked up, it will return to your
phone.
Picking up a call in Call Park
From the extension that parked the call:
• Lift receiver.
• Press flashing [PARK] key.
From another extension:
• Lift receiver.
• Press [PARK].
• Dial the extension number where the call is
parked to pick-up the call.
Picking Up a Call On Hold
• Press the key with either the green or the red
flashing lamp to pick up the call being held on
that line.
Note: Requires an Intercom (ICM) key to retrieve an
internal call on hold.
Placing a Call On Hold
When speaking on an outside line:
• Press the HOLD/DND key.
• The active outside line key lamp flashes green on
your phone and red at other extensions.
• If the call is not picked up, the call will ring again
at your phone.
Receiving a Call From Another Extension
When you hear the intercom call signal - either the
caller’s voice or intercom ringing tone.
• Pick up the receiver, and the call is connected.
or
• Speak into the microphone without lifting the
receiver.
Receiving an Incoming Call
When your phone rings and lamp flashes:
• Lift the receiver to connect the call.
If your phone does not connect you to the call
automatically
When your phone rings and lamp flashes:
• Lift the receiver.
• Press the key with the flashing lamp to
connect the call.
4

Save Dialed Number
While speaking on an outside line:
• Press the FEATURE key and dial 2+1.
or
• Press the [SAVE DIAL] key (if assigned).
• You will hear a confirmation tone that indicates
the phone number you just dialed has been
saved.
To dial the saved number
• Lift the receiver.
• Press the FEATURE key and dial 2+1.
or
• Press the [SAVE DIAL] key (if assigned).
• The saved number is automatically dialed.
Transferring a Call to Another Extension
When speaking on an outside line:
• Press the TRANSFER key. You will hear dial
tone.
• Dial an extension number.
or
• Press an extension key (if assigned).
• Announce the call when the extension an-
swers.
• Hang up.
Transfer to Park
You can transfer a call to another user’s individual
park on their telephone. The call can then be picked
up remotely from another telephone. The call can
also be picked up from the telephone where it is
parked.
Transferring a call to another user’s individual
park
When speaking on an outside line:
• Press TRANSFER + [PARK].
• Dial the number of the extension where the call is
to be parked, or press the extension key (if as-
signed).
• When you hear confirmation tone, hang up.
• The [PARK] key on the user’s phone will be lit.
• If desired, use the paging system to inform the
user of the call parked on their telephone.
Picking up a call parked on your individual park
from your telephone
• Lift the receiver (handset).
• Press [PARK].
5

ADVANCED FEATURES
Call Storage
Your telephone may be programmed to capture,
store, and display telephone numbers and IDs from
calls received with Caller ID, ANI, or DNIS informa-
tion.
To view call information:
For station:
• Press [SPKR].
• Press the illuminated [USAS], [USAT], or [UST]
key to display information about the first call.
• Press #to scroll forward and *to scroll backward
in sequence.
For trunk group:
• Press [SPKR].
• Press the illuminated [UST] key.
or
• Press the [USAT] key + trunk group number to
display information about the first call that
occurred on a specific trunk group.
• Press # to scroll forward and * to scroll backward
in sequence.
OPT
USAS
USAT/
UST
FLT
COL
UAD
KEY KEY MEANING KEY LABEL
Retrieve Caller ID for Abandoned or All Calls
from Your Station
Retrieve Caller ID for All Calls to Your Station that
were Abandoned on a Specific Trunk Group
(Flexible) or (Fixed 1-250)
Floating Outside Line Group Access
Optimized Routing (Make an Outgoing Call
using Least Cost Routing)
Central Office Line Key (Used to Access a
Specific Trunk to Make an Outgoing Call)
Abandoned Call Delete (Delete Caller ID for Calls
that Rang Your Station but Ceased Before You or
Voice Mail answered)
6
Picking up a call parked on your individual park
from another telephone
• Lift the receiver (handset).
• Press [PARK].
• Dial the number of the extension where the call is
parked, or press the extension key (if assigned).
or
• Lift the receiver (handset).
• Press the FEATURE key and dial 3+4.
• Dial the number of the extension where the call is
parked, or press the extension key (if assigned).
or
• Lift the receiver (handset).
• Press [PARK].
• Dial the number of the extension where the call is
parked, or press the extension key (if assigned).

To delete a call record from system memory:
• With a call record displayed, press the [USD] key.
To make a call by automatically dialing the
Caller ID number:
• Display a call record.
• Press the [USAS] key, [USAT] + trunk group
number.
or
• [UST] key a second time.
or
• Press [FLT], [OPT], or [COL].
To add digits to the displayed number before
dialing out:
• Display a call record.
• Dial the additional digits to be added to the outgo-
ing number (the added digits do not appear on
the display when entered).
• Press the [USAS] key, [USAT] + trunk group
number
or
• [UST] key a second time.
or
• Press [FLT], [OPT], or [OPT].
Answering Machine Emulation
(Voice Mail Monitor)
Station users may monitor voice mail messages as
they are recorded. While monitoring the recording,
the station user may elect to initiate a conversation
with the caller. You may activate or deactivate this
feature from your extension.
To begin Voice Mail Monitor:
When a call is answered by voice mail at an idle
station, you will hear a monitor tone.
• The [Voice Mail Monitor] key red LED will begin
to flash.
• Press the [Voice Mail Monitor] key.
• When the [Voice Mail Monitor] key green LED
lights, you will hear the caller’s message as it is
recorded
• Press the [Voice Mail Monitor] key a second
time to begin talking to the caller.
or
• Press SPEAKER or hang up to end voice mail
monitoring. The caller’s message will be saved to
your voice mailbox.
To activate / deactivate or change the Voice Mail
Monitor mode:
• While your station is idle, press SPEAKER.
• Press FEATURE.
• Press the [Voice Mail Monitor] key.
• Press 1to deactivate Voice Mail Monitoring.
• Press 2to activate manual Voice Mail
Monitoring.
• Press 3to activate auto Voice Mail Monitoring.
7

Busy ICM Callback
When you call another extension and get a busy
signal, do not hang up.
• Press the FEATURE key and dial 4+3.
or
• Press the [ICM CALLBACK] key (if assigned).
Hang up after you hear a confirmation tone.
When the busy extension becomes available, the
system will call you back.
• Lift receiver.
• You are automatically connected to the
extension.
Busy Number Callback
When an outside number you have called is busy,
you may tell the system to remind you to try again.
• Do not hang up.
• Press the FEATURE key and dial 2+4.
or
• Press the [TRUNK CALLBACK] key (if
assigned).
• Dial the desired time you want to be called back.
• Hang up after you hear a confirmation tone.
After the set time, the system will call you back to try
again.
• Lift receiver to automatically dial the number.
To cancel busy number callback:
• Lift the receiver.
• Press the FEATURE key and dial 0+2+4.
or
• Press the [TRUNK CALLBACK] key and *.
• Hang up after you hear a confirmation tone.
Call Coverage
Multipurpose keys on digital multiline telephones
can be assigned as Call Coverage keys to indicate
calls ringing at another extension. If you have a Call
Coverage keys for another extension on your
telephone, you can answer calls ringing at that
extension by pressing the Call Coverage key.
To answer a call at another extension
When you hear the Call Coverage tone or see the
green Call Coverage lamp indication on your phone:
• Lift the receiver.
• Press the [CALL COVERAGE] key.
• You will be connected to the call.
To change the type of indication at your phone:
• Do not lift the receiver.
• Press the FEATURE key.
• Press the desired [CALL COVERAGE] key.
8

9
The present indication mode will be displayed:
• Dial the number for the desired mode.
• Dial 1for immediate display and ringing.
or
• Dial 2for delayed indication (display and ringing
starts if call is not answered within a
preprogrammed time).
or
• Dial 3for no ringing (lamp indication only).
Call Divert
When a call is ringing at your station and your sta-
tion is idle, off hook, or on a call, you can send that
call immediately to your Call Forward No Answer
Destination.
• Press your [MBOX] key.
Note: Call Divert does not apply to ACD Calls.
Call Pick-Up
Internal Group
You may answer calls to any extension in your pick-
up group without dialing the extension number.
When you hear a call ringing at another extension:
• Lift receiver.
• Press FEATURE and dial 3+1.
or
• Press the [GROUP CALL PICK-UP] key (if
assigned).
• The incoming call is connected to your extension.
Direct Extension
You may also answer an incoming call at another
extension:
• Lift the receiver.
• Press the FEATURE key and dial 3+3.
or
• Press the [DIRECT CALL PICK-UP] key.
• Dial the number of the extension where the call is
ringing.
• The incoming call is connected to your extension.
Call Recording
You can record a call to voice mail by following the
procedures listed below:
Important: Use of this feature may be prohibited by
state law.
To start recording a call to voice mail
While on an ICM, outside line, or conference call:
• Press the [RECORD] key.
• Your call will begin recording to voice mail.
Note: A four-party conference call cannot be re-
corded.
To stop recording a call to voice mail
While recording a call with the [RECORD] key lit:
• Press the [RECORD] key or hang up.
To play a recorded call:
• Follow the same procedure for playing a voice
mail message.

Conference Call
The Iwatsu Enterprise-CS allows you to make con-
ference calls with any combination of up to four
internal and outside lines on the same call.
To Make a Conference Call:
While speaking on an internal or outside call:
• Press the Conference [ADD] key (The Confer-
ence [ADD] key LED will flash to indicate that the
call is on hold).
• Make your next call (internal or outside call).
• When the party you are calling answers, press
the Conference [ADD] key again to complete the
conference.
• After you hear a tone burst, all parties are con-
nected.
To add another party to the conference, repeat
same procedure.
Do Not Disturb
If you do not wish to be disturbed, you can set your
extension to prevent any calls from ringing to or
getting through to your extension.
• Do not lift receiver.
• Press the HOLD/DND key.
• The lamp on the HOLD/DND key will stay lit.
To cancel Do Not Disturb
• Do not lift receiver.
• Press the HOLD/DND key.
• The lamp on the HOLD/DND key will go out.
E-Response Help Call
If programmed, your system provides emergency
notification to a group of telephones or paging sys-
tem.
Note: This feature is in addition to 911 Support.
• Go off hook and do not dial for more than 10
seconds.
or
• Go off hook and begin dialing a system exten-
sion. (Between digits pause for more than 10
seconds)
or
• At ICM dial tone, dial the E-Response Group
access number.
The system will initiate an E-Response Help Call to
the stations in your E-Response Group and/or a
paging system.
10

Exclusive Hold On Outside Line
A call on “exclusive” hold may only be picked up
from your extension.
While speaking on an outside call:
• Press the key for the outside line you are already
using.
• The green lamp on that outside line key will
flash slowly on your phone.
• The red lamp will stay lit at other extensions.
To retrieve a call on Exclusive Hold:
• Press the same outside line key on your phone
again to be connected to the call.
Flash
Flash allows you to receive dial tone on the same
outside line that you are using without having to
hang up. Flash may also be used to receive inter-
com dial tone to place another intercom call.
After you complete a call or if you make a dial-
ing mistake:
• Press [FLASH].
• Dial the new number.
To Use Centrex or PBX features:
• Press [S FLASH].
• Dial the new number or feature code.
If your phone does not have [FLASH] or [S
FLASH] keys:
• Press FEATURE then dial 1+1for Flash.
• Press FEATURE then dial 1+2for Short Flash.
Flexible Call Forwarding
You can set your phone to forward calls to another
extension or to an external telephone number. To
forward calls externally, you must first register the
external telephone number to a personal speed dial
code (90-99). (See the Speed Dial feature)
You can also separate Call Forward destinations for
ICM calls and CO incoming calls. For example, you
could forward all ICM calls to external number or a
number programmed in you Personal Speed Dial
Bin and all CO calls to another extension.
Set Forward Destination:
• Lift the receiver (handset) or press SPEAKER.
• Press [FWD].
• Enter the Call Type you wish to forward:
1 = All calls (CO/Intercom).
2 = CO calls only.
3 = Intercom calls only.
• Enter the Flexible Call Forward Mode:
1 = All calls to another extension or hunt group.
2 = Busy/No Answer calls to another extension or
hunt group.
3 = No Answer calls to another extension or hunt
group.
4 = All Calls forward to an external number (using
Personal Speed Dial Codes 90-99).
11

• Do one of the following:
• If you chose Mode 1,2, or 3, enter the
extension or hunt group number.
• If you chose Mode 4, enter the Personal
Speed Dial Code (90-99).
Forward Cancel:
Lift the receiver (handset) .
• Press [FWD].
• Press *.
• Enter the Call Type number you wish to
cancel:
1 = Cancel Forwarding of All calls (CO/Intercom).
2 = Cancel Forwarding of CO calls only.
3 = Cancel Forwarding of Intercom calls only.
Set Active/Inactive:
• Press [FWD].
• Enter the Call Type you wish to make Active/
Inactive:
1 = All calls (CO/Intercom).
2 = CO calls only.
3 = Intercom calls only.
Follow-Me Forward
Set Follow-Me (From the destination extension)
• Lift the receiver (handset).
• Press [FWD] + [FWD].
• Enter the Call Type you wish to forward:
1 = All calls (CO/Intercom).
2 = CO calls only.
3 = Intercom calls only.
• Enter the number for the extension you are
forwarding.
Follow-Me Cancel (From the forwarded station)
(This feature can only be canceled from the
forwarded station)
• Lift the receiver (handset).
• Press [FWD].
• Press *.
• Enter the Call Type number you wish to cancel:
1 = Cancel Forwarding of All calls (CO/Intercom).
2 = Cancel Forwarding of CO calls only.
3 = Cancel Forwarding of Intercom calls only.
Hold/Quick Forward Operation
• If programmed for Quick Forward operation,
pressing HOLD/DND will automatically forward
all incoming calls to your active forward
destination or fixed call forward destination.
Note: Hold/Quick Forward is the default setting for
the HOLD/DND key in the Iwatsu ICON Series
telephones.
12

Paging
• Lift the receiver or press the SPEAKER key.
• Press the [PAGE] key.
• When you hear the confirmation tone, make your
announcement by speaking into the receiver.
• Hang up or press the SPEAKER key to end the
page.
Personal Ring Tones
You may choose one of eight different ring tones to
distinguish your station from others.
To play a ring tone at your system extension:
• With your station idle press FEATURE + #+ *
+ 1-8.
To select a ring tone for your system extension:
• With your station idle press FEATURE + #+ *+
1-8+ #.
To restore default ring tone at your system ex-
tension:
• With your station idle press FEATURE + #+ *+
0+ #.
Speech Dialing
The Speech Dialing feature enables the user to
voice dial from their personal or company contacts
by accessing the Iwatsu Enterprise TOL Automatic
Speech Recognition (ASR) software. To voice dial
using the Speech Dialing feature simply press the
Speech key and say the name of the party that is
stored in your contact list.
Note: If you are not prompted to say a name when
you press the Speech key, your system is not con-
figured for this feature. Consult your system admin-
istrator before programming this key.
Make a Speech Call
• Press the Speech key.
• After the prompt, say the name of a contact that
is stored in the Iwatsu Enterprise TOL mailbox
directory.
• When prompted, confirm the contact name and
the contact is called.
Transfer a Call Using the Speech Key
• While on a call, press the Conference [ADD] key
and then press the [Speech] key.
• Say the name of the party where you want to
transfer the call.
• When prompted, confirm the contact name and
the contact is called.
• When the party answers, announce the call and
press the Conference [ADD] key again.
• Disconnect.
13

Speed Dial
Personal Speed Dial Registration - To register
personal speed dial numbers:
• Press the FEATURE key.
• Press the [SPEED] key, then dial the desired
Personal Speed Dial Code (90-99).
• Enter the phone number.
• Press FEATURE to end the operation.
Personal Speed Dial Registration - To register
several speed dial numbers:
• Press the FEATURE key.
• After entering a phone number, press the
[SPEED] key.
• Enter another speed dial code number, repeat
the same procedure.
• Press the [FLASH] key.
To register a pause time:
• At the desired location, press HOLD/DND.
• Dial 1to 9 for the desired pause time in seconds.
To set an outside line to be selected for speed
dialing:
• Do not lift receiver.
• Press the FEATURE key.
• Press [SPEED] and #, then dial the desired
Personal Speed Dial Code (90-99).
• Dial the desired outside line group number
• (001-250 or 000 for Optimized Routing).
• Press FEATURE to end the operation.
To register a directory name for a speed dial
number:
• Do not lift receiver.
• Press the FEATURE key.
• Press the [SPEED] key and *, then dial the de-
sired Personal Speed Dial Code (90-99).
• Register the letters of the name using the dial
pad.
• Press the key until the desired letter is displayed,
then press the HOLD/DND key to enter that
letter or number (up to 10 characters).
• Press FEATURE to end the operation.
14







FEATURE All delete HOLD/DND Enter/1 character delete
-,.,[space],1
G,H,I,4
A,B,C,2 D,E,F,3
M,N,O,6
W,X,Y,Z,9
Upper/lower case
J,K,L,5
T,U,V,8
&,0
P,Q,R,S,7
Alphanumeric

To Speed Dial a Number
When you want to SPEED DIAL a registered num-
ber, perform one of the following operations:
Outside Line Pre-Select
• Lift the receiver.
• Press an outside line key.
• Press the [SPEED] key, then dial the Speed Dial
Code.
The system will automatically dial the registered
number.
Quick Dial
• Lift the receiver.
• Press the [SPEED] key, then dial the Speed Dial
Code.
The system will automatically dial the registered
number. This operation will not work unless you
register the outside line group number.
Alphanumeric Speed Dial By Name Feature
• Press [SPEED] [SPEED].
• To search for a registered name, press the num-
bers on the dial pad .
• To focus the search, press HOLD/DND, and
enter another character.
• To scroll through the registered names, press
FORWARD #or BACKWARD *.
• Press [SPEED] to dial the number.
Text Messaging
You may send a manual signaling or busy bypass
text message to the display of another system ex-
tension. You may also send a stored text message
that lights the Text Message key [TEXT MSG] at
another system extension.
Busy Bypass/Manual Signaling Text Messages
To select and send a manual signaling text mes-
sage:
• Lift the receiver and press [TEXT MSG] + text
message number (00-99), or [TEXT MSGn].
• Dial an extension number or press [DSS] or
[CCV].
To select and send a busy bypass text message:
While calling a busy or idle extension:
• Press [TEXT MSG] + text message number (00-
99), or [TEXT MSGn].
To respond to a busy bypass text message
while on a call:
While on a call with a busy bypass text message on
your display:
• Press [TEXT MSG] + *+ text message number
(00-99) + [TEXT MSG].
To delete a busy bypass text message from your
display:
While a text message is on your display:
• Press [TEXT MSG] + #+ *.
15

16
Stored Text Messages
To select and send a stored text message to
another system extension:
While calling a busy or idle extension:
• Press [TEXT MSG] + text message number (00-
99), or [TEXT MSGn].
• Press #.
To display a stored text message:
• Press [TEXT MSG] + #to display a stored text
message.
To respond to a stored text message by calling
the originating extension:
• Press [TEXT MSG] + #to display the stored text
message.
• Press #a second time to call the station that sent
the text message.
To delete a stored text message:
While your text message key is lit:
• Press [TEXT MSG] + #+ *.
Scrolling and Selecting Text Messages
To Scroll through the available system text mes-
sages:
• Go off hook and press [TEXT MSG] + *+ text
message number (00-89).
• With a message displayed press #to scroll for-
ward and *to scroll backward.
To scroll through the available personal text
messages:
• Go off hook and press [TEXT MSG] + *+ text
message number (90-99).
• With a message displayed press #to scroll for-
ward and *to scroll backward.
Registering Personal Text Messages
To enter a personal text message:
• Press FEATURE + [TEXT MSG] + text message
number (90-99).
• Press the following keys for text message data
entry:
• Press FEATURE to end the operation.







FEATURE All delete HOLD/DND Enter/1 character delete
-,.,[space],1
G,H,I,4
A,B,C,2 D,E,F,3
M,N,O,6
W,X,Y,Z,9
Upper/lower case
J,K,L,5
T,U,V,8
&,0
P,Q,R,S,7
Alphanumeric

Universal Night Answer
If you need to pick up an incoming call when the
system is in the night mode:
• Lift receiver.
• Press FEATURE key and dial 3+6.
or
• Press the [UNIVERSAL NIGHT ANSWER] key (if
assigned).
You are connected with the incoming call.
Whisper Page
You may communicate with a busy station without
interrupting their call using the Whisper Page fea-
ture.
To communicate with a busy extension:
• After calling a busy station, press the *key.
• You may now speak to that extension.
To Respond to Whisper Page
After receiving a whisper page while on a call:
• Press the *key to speak with the extension that
called using the whisper page feature.
• Press the *key a second time to resume speak-
ing with the original calling party.
Note: The original calling party cannot hear the
whisper page or your response to a whisper page.
To Respond to Whisper Page with a Text Mes-
sage:
After receiving a whisper page while on a call, fol-
low the procedures in Text Messaging feature.
17
There are two jacks on the back of your Iwatsu
ICON Series IX-5900 IP Telephone. One jack is
labeled “PC” and the other is labeled “LAN”. Use
the PC jack to connect to a second device.
To use the layer 2 switch
• Connect on Category 5 cable from the PC jack
on the IP telephone to the NIC card on your
PC.
• Connect one Category 5 cable from the LAN
jack on the IP telephone to the wall jack con-
nected to the local area network.
LAYER 2 SWITCH

18
Direct Inward System Access (DISA) allows an
external caller to access Iwatsu system features
from outside the office. Feature operation for DISA
calls is the same as those for the Single Line Tele-
phone. Certain DISA features, including making an
outside call and system paging access require a
security password.
Note: DISA must be enabled in the system. Check
with your system administrator.
Operation
• When your system answers, the caller will hear
either a message or a special DISA dial tone.
To Interrupt the Message
• Press #+#. You will hear DISA dial tone.
To make an intercom or hunt group call
• Dial the desired extension number or hunt group
access code.
To access all DISA features:
• Dial #.
• Dial the assigned password. You will have the
calling capabilities assigned to the DISA line.
or
• Dial an extension number followed by that exten-
sion’s Station Restriction Password. You will
have the same calling capabilities as that exten-
sion.
• Wait for the intercom dial tone.
• Dial the desired extension number, hunt group
access code, paging access code, or outside line
access code and phone number.
To register a flash to make another call
• Dial #+#.
• Once an outside call has been made, another
call may not be placed.
DIRECT INWARD SYSTEM ACCESS

19
NOTES