Iwatsu ICON IX-5930 Series User manual

Iwatsu ICON Series IX-5930 IP Key Telephone
This guide describes basic and advanced features
and operations for your Iwatsu ICON Series IX-5930
or IX-5910 IP Telephone.
For more information, refer to your Iwatsu Owner’s
Manual or contact your authorized Iwatsu distribu-
tor.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu distributor.
Self-Labeling Keys - The IX-5930
and IX-5910 are equipped with self-
labeling keys that support system features on two
menu pages. Use the left and right Navigation keys
to toggle between pages. Underlined keys have an
associated sub-menu.
IX-5910 Self-Labeling Display Example:
Multipurpose Keys - These keys
can be programmed for specific func-
tions, including outside line access, individual exten-
sion selection, and one-touch feature operation.
Key Lamps - These lamps light up or
flash when someone is using the line or
feature corresponding to that key. A green lamp
indicates that you are using that line/feature. A red
lamp indicates that someone else is using that line/
feature.
INTRODUCTION
1
Page 1 Page 2
7 FRI 12:06 PM
Display Chg
Repeat Dial
Music
TextMessage
Alarm Clock
Call Back
Save/Redial
Memory Dial
External Q
2
Text Web
7 FRI 12:06 PM
Intercom
Directory
Call Log
Call FWD
Conference
Voice Mail
Screen Call
Park
Page All
Redial
1
SCOTT P x2325 SCOTT P x2325
Speaker
Key
Self-Labeling Keys
Indicator Lamp
Microphone
Volume Control Keys
Mute Key
Transfer Key
Feature Key
Hold/DND Key
Speaker
Navigation/
Setup Keys
15-Line
24-Character
Display
Ext or Sys Info
Date/Time

SPEAKER - This key allows you to dial
and receive outside or internal calls and talk
without lifting the receiver.
TRANSFER - This key allows you to transfer a
call from your phone to another extension.
FEATURE - This key is used to access additional
Iwatsu system features.
HOLD/DND (Hold/Do Not Disturb) - This key
is used to put a call on Hold or to set the Do Not
Disturb function and prevent any calls from ringing
at your extension.
Note: See Hold/Quick Forward on page 21.
Volume Control
The -and +volume control keys are used to adjust
the Handset, Ringer, and Speaker volume levels
based on the state of the telephone.
• Receiver (Handset) Volume - When using the
Handset or Bluetooth headset, the volume control
key allows you to adjust the handset volume to
one of five levels.
• Ringer Volume - Pressing the ringer volume
control key while the station is inactive allows you
to adjust the ringer volume to one of four levels.
• Speaker Volume - When using the Speaker-
phone, the volume control keys allow you to
adjust the speaker volume to one of eleven
levels.
MUTE - When talking using the handset,
pressing the Mute key mutes the handset transmit-
ter. If using the speakerphone, pressing the Mute
key mutes the station microphone. When using the
headset jack or Bluetooth, the Mute key mutes the
transmitter on the headset.
Intercom - The intercom system is the internal
network used to communicate between the tele-
phone extensions in your Iwatsu system. Pressing
the Intercom menu key connects you to an inter-
com line for conversation with other extensions.
Voice Mail - This key is used to access your
voice mailbox.
Bluetooth Headset - A Bluetooth Headset is
active when this icon appears on your display.
Requires an IX-59BTINF Bluetooth Module.*
MUTE
SPEAKER
2
TRANSFER FEATURE HOLD/DND
MUTE
VolumeUpDown

911 Dialing
At default, your Iwatsu system is programmed to
automatically contact your local Public Safety An-
swering Point (PSAP) when 911 is dialed. Enhanced
911 Service ensures that when 911 is dialed from a
system extension, information that allows the PSAP
to identify the caller’s location in a building is sent to
the PSAP along with the call. Check with your sys-
tem installer or Authorized Iwatsu Distributor to make
sure your system is programmed for Enhanced 911
Service.
Last Number Redial
To automatically redial the last outside (external)
number you called:
• Press the Redial key (if programmed).
Making an Intercom Call
• Press the SPEAKER key or lift the receiver and
wait for dial tone.
• Dial an extension number.
or
If you have a DSS (Direct Station Selection) key
assigned for the extension you are calling:
• Press the assigned extension key.
Making an Intercom Group Call
• Dial the Intercom Group access number when
you hear the intercom dial tone.
Making an Outgoing Call
• Press the SPEAKER key or lift the receiver.
• Press an outside line key. You will hear a dial
tone.
• Dial telephone number.
Make a dialing mistake?
Note: If you are pre-dialing a number and make a
mistake, you can use the FEATURE key to delete
digits,
or
• Press the FLASH or outside line key to get new
dial tone.
• Dial again.
Picking Up a Call On Hold
• Press the key with either the green or the red
flashing lamp to pick up the call being held on that
line.
Note: Requires an Intercom (ICM) key to retrieve an
internal call on hold.
3
BASIC FEATURES

Placing a Call On Hold
When speaking on an outside line:
• Press the HOLD/DND key.
The active outside line key lamp flashes green on
your phone and red at other extensions.
If the call is not picked up, the call will ring again at
your phone.
Receiving a Call From Another Extension
When you hear the intercom call signal - either the
caller’s voice or intercom ring tone:
• Pick up the receiver and the call is connected.
or
• Speak into the microphone without lifting the
receiver (Voice calls only).
Receiving an Incoming Call
When your phone rings and lamp flashes:
• Press the SPEAKER key or lift the receiver to
connect the call.
If your phone does not connect you to the call
automatically
When your phone rings and lamp flashes:
• Lift the receiver.
• Press the key with the flashing lamp to connect
the call.
Save Dialed Number
While speaking on an outside line:
• Press the FEATURE key and dial 2+1.
or
• Press the SAVE DIAL key (if assigned).
You will hear a confirmation tone that indicates the
phone number you just dialed has been saved.
To dial the saved number
• Lift the receiver.
• Press the FEATURE key and dial 2+1.
or
• Press the SAVE DIAL key (if assigned).
• The saved number is automatically dialed.
Transferring a Call to Another Extension
When speaking on an outside line:
• Press the TRANSFER key. When you hear dial
tone.
• Dial an extension number.
or
• Press an extension key.
• Announce the call when the extension answers
and hang up or just hang up.
4

5
Self-Labeling Display
The Iwatsu ICON Series IP Telephones are
equipped with Self-Labeling keys that support sys-
tem features. When a key is changed on the key
pattern of your phone, the label will change. Under-
lined keys have an associated sub-menu.
IX-5930/5910 Self-Labeling Display Navigation
To navigate the Self-Labeling display:
• Use the Next page and Previous page keys to
access page 1 and page 2 on the display.
• The Setup Menu key is used to access Blue-
tooth setup, LCD Contrast, Iwatsu Ticker, and
User Options.
Self-Labeling Name Change
You can manually change the name of a key on the
display. This does not change the function of the
key, only how it appears on your display.
Note: If you change the label on a key and that key
assignment is changed, the label you assigned to
that key will not change. You cannot change the
name of a Press Page key through the key tele-
phone.
To change the name of a key on the display
• Press and hold (five seconds) the key that cor-
responds to the label you want to change.
• When the Label Name Change screen appears,
use the dial pad and the navigation keys to enter
the new name for the key.
• Press Save to save your changes or Cancel to
exit the name change without saving.
Note: Characters advance automatically when
changing keys. Advance manually for the same
key.
SELF-LABELING DISPLAY
-,.,&,/,0
[space],@, 1
0
2
ABC
5
JKL
8
TUV
#
3
DEF
6
MNO
9
WXYZ
1
*
4
GHI
7
PQRS
[,],_,!,*(,),?,, ,#
a,b,c,2d,e,f,3
g,h,i,4j,k,l,5m,n,o,6
p,q,r,s,7t,u,v,8w,x,y,z,9

6
From the Setup Menu you can pair a Bluetooth
headset, change the LCD Contrast, activate an
Iwatsu Ticker (TFD), and perform station program-
ming through the User Options selection. The
Setup menu can only be accessed while the phone
is in the idle mode.
Bluetooth*
(Bluetooth QD ID: B012826)
From the Bluetooth menu, you can Discover (pair),
Connect, and Disconnect a Bluetooth headset.
Refer to page 27 for additional Bluetooth informa-
tion.
Note: Follow the Bluetooth manufacturers instruc-
tions to prepare your Bluetooth device for pairing.
Your Bluetooth device must be in the pairing mode
before beginning this procedure.
To Discover (Pair) a Bluetooth device
• Press the Setup Menu key.
• Press Bluetooth.
• If Bluetooth does not appear on your LCD,
you do not have an IX-59BTINF Bluetooth
module installed in your telephone.
• Press Discover.
• Searching will flash on your display.
• When the discovery process is complete, select
the key that corresponds to the name of the
Bluetooth device your are pairing.
• If Unknown appears on your display, continue
the pairing process. In most cases the device
will pair successfully.
• Enter the Bluetooth device’s Password and
press Enter. (Example password: 0000)
• When pairing is complete, press Exit. You will
see the Bluetooth icon on your display.
To Disconnect or Connect your Paired Blue-
tooth device
• Press the Setup Menu key.
• Press Bluetooth.
• Select Disconnect or Connect.
• Press Exit.
Setup Menu
Return a key label to its default name
If you have changed the name of the key and wish
to return the key name to its default setting:
• Press and hold (five seconds) the desired key
that corresponds to the label you want to return
to the default name.
• Delete the key name, press Save without enter-
ing a new name.
• The default key label is now displayed.
SETUP MENU

7
LCD Contrast
Change the LCD contrast
• Press the Setup Menu key.
• Press LCD Contrast.
• Use the Left and Right arrow keys to decrease
or increase the display contrast.
Iwatsu Ticker (TFD)
A ticker URL must be programmed in the system
database to activate this feature.
To Activate the Ticker
• Press the Setup Menu key.
• Press Iwatsu Ticker (TFD).
• Select a ticker (TFD). Up to five data sources
can be programmed in the system database.
• Select the ticker scroll Speed:
• Slow
• Medium
• Fast
• Select the Line where the ticker will appear:
• First or Second line of the display.
• The ticker that you selected will display Acti-
vated.
• Press Exit to return to the main screen.
To Deactivate the Ticker
• Press the Setup Menu key.
• Press Iwatsu Ticker (TFD).
• Select the ticker that is Active (TFD 1-5). When
the Activated TFD is selected, the LCD will dis-
play Canceled.
• Press Exit to return to the main screen.
User Options (Station Programming)
Note: If your station does not have an assigned
Station Password, you will not have access to this
feature.
From the User Options menu, you can access and
change your Station User ID, Station Password,
Dial Confirmation Tone, Handset Volume Control,
Hold Recall Timer, Camp-On Recall Timer, Station
Ring Tone, Key Assignments, LCD Backlight Dura-
tion, and Caller ID on Hold.
Note: If Key Assignments does not appear on your
display, you do not have access to this program-
ming item. Stations that share a common key pat-
tern cannot change Key Assignments and you can-
not change a key while the LED for that key is lit
(red or green/solid or flashing).
Change Your Station User ID
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Select Station User ID.
• Use the dial pad and navigation keys to enter a
new Station ID. (Refer to page 5 for data entry)
• Press Save and Exit to save your data and re-
turn to the main screen.

8
Change Your Station Password
Note: If your station does not have an assigned
Station Password, you will not have access to the
User Options menu.
• Press the Setup Menu key.
• Press User Options.
• Enter your current Station Password and press
Enter.
• Select Station Password.
• Use the dial pad to enter a new four-digit nu-
meric Station Password.
• Press Save and Exit to save your data and re-
turn to the main screen.
Change Your Dial Confirmation Tone
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Select Dial Confirmation Tone.
• Use the left or right navigation keys to toggle the
Dial Confirmation Tone ON or OFF.
• Press Save and Exit to save your change and
return to the main screen.
Change Your Default Handset Volume
If a change is made to the volume while off-hook,
the volume is reset to the value programmed here
after going on-hook.
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Select Handset Volume Control.
• Use the left or right navigation keys to scroll to
set your Handset Volume to one of four options:
• Minimum Volume Level
• Medium Volume Level
• Maximum Volume Level
• Use Last Volume Level (Retain last setting)
• Press Save and Exit to save your change and
return to the main screen.
Change Your Hold Recall Timer
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to move to the
next menu page.
• Select Hold Recall Timer.
• Use the dial pad to enter a new Hold Recall
Time.
• Range = 0-255 seconds
• Default = 0 (When set to 0, the system default
Hold Recall Time is used)
• Press Save and Exit to save your change and
return to the main screen.

9
Change Your Camp-On Recall Timer
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to move to the
next menu page.
• Select Camp-On Recall Timer.
• Use the dial pad to enter a new Camp-On Recall
Time.
• Range = 0-255 seconds.
• Default = 0 (When set to 0, the system default
Camp-On Recall Time is used).
• Press Save and Exit to save your change and
return to the main screen.
Change Your Station Ring Tone
You may choose one of eight different ring tones to
distinguish your station from others.
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to scroll to the
next menu page.
• Select Station Ring Tone.
• Use the left or right navigation keys to scroll
through and select one of nine ring tones:
• System Tone.
• Station Ring Tones 1-8.
• Press Save and Exit to save your change and
return to the main screen.
Change a Key Assignment on Your Station
Note: If Key Assignment does not appear on your
display, you do not have access to this program-
ming item. Stations that share a common key pat-
tern cannot change Key Assignments and you can-
not change a key while the LED for that key is lit
(red or green/solid or flashing).
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to move to the
next menu page.
• Select Key Assignment.
• Use the left or right navigation keys to scroll
through and select one of the Key Assignment
Categories.
• Select the Key Type you want to add to your key
pattern.
• Select the key you wish to change on your sta-
tion. The new Key Type that you selected will
display in the key location you have selected.
• Select Exit to return to the main screen.

10
Change the LCD Backlight Duration - The LCD
backlight timer can be adjusted for each IX-5930/IX-
5910.
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to scroll to the
LCD Backlight Duration menu page.
• Select LCD Backlight Duration.
• Use the left or right navigation keys to scroll
through and select a backlight time of 30 sec-
onds (default), 1, 3, 5, 10, 20, 30, 60, 90, or 120
minutes.
• Press Save and Exit to save your change and
return to the main screen.
Caller ID On Hold - Enable / Disable Caller ID On
Hold.
• Press the Setup Menu key.
• Press User Options.
• Enter your Station Password and press Enter.
• Press the right navigation key to scroll to the
Caller ID On Hold menu page.
• Select Enabled (default) or Disabled.
• Press Exit to return to the main screen.

Call Log
Your IX-5930 and IX-5910 are programmed to cap-
ture, store, and display telephone numbers and
Caller ID information for the last 10 Incoming and 10
Outgoing calls with Caller ID, ANI, or DNIS informa-
tion and time and date stamp.
Note: ACD and ICM Voice Announce calls are not
stored in the Call Log.
View the Call Log
• Press the Call Log key to display the menu.
• Select an entry from the Call Log to view the
number, trunk, and date and time stamp.
Make a Call from the Call Log
• Press the Call Log key.
• Select an entry from the Call Log to view the
number, trunk, and date and time stamp.
• Press Dial to call the entry that you selected.
You can also delete the Call Log record by selecting
Delete.
Store a Call Log Entry to Personal Speed Dial
This feature is used to store a Call Log entry to a
Personal Speed Dial Bin.
• Press the Call Log key.
• Select the entry from the Call Log.
• Press Save.
• Select a location to store the number. This can
be an unused <EMPTY> entry or you can select
an existing entry to overwrite.
• Select Exit to return to the main menu.
Note: If the Call Log entry you just saved does not
have a name associated with the telephone num-
ber, refer to the Directory section of this guide to
Add a Name to a Personal Directory entry.
Add Digits to a Call Log Entry
This feature is used to add digit(s) to a Call Log
entry before making a call.
• Press the Call Log key.
• Select the entry from the Call Log.
• Enter the digit(s) to be added to the entry (for
example you may need to add a 1to dial a long-
distance number).
• Press Dial to call the entry that you selected.
Note: Making a call from the Call Log requires a
Float or CO line key in the key pattern.
DISPLAY MENU FEATURE OPERATION
11

Call Forward
You can set your phone to forward calls to another
extension, to an external telephone number, or a
number stored in your Personal Speed Dial Bin.
You can also separate Call Forward destinations for
ICM calls and CO incoming calls. For example, you
could forward all ICM calls to external number or a
number programmed in you Personal Speed Dial
Bin and all CO calls to another extension.
Program a Forward Destination
• Press the Call FWD key.
• Press Program.
• Select an item to program. You can select an
<EMPTY> entry or overwrite/edit an existing
entry.
• From the Mode Selection screen, select Set/
Select Mode.
• You can also choose to delete CO or ICM
data or clear a profile from this screen.
• Enter the Call Type you wish to forward.
• CO & ICM (Outside/Intercom).
• CO Only (Outside).
• ICM Only (Intercom).
• Enter the Forward Mode.
• Immediate.
• Busy/No Answer.
• No Answer.
• External/PSD (Personal Speed Dial).
• Press Enter.
For Immediate, Busy/No Answer, No Answer
• Enter the Extension number where you want
your calls forwarded and press Enter.
• Using the dial pad and navigation keys, enter
the Label (name) you want to associate with
this entry and press Enter to continue. (Refer
to page 5 for data entry).
For External/PSD
Select the External Destination Type - External
Number or Personal Speed Dial Bin:
• External Number - Enter an external number
where you want your calls forwarded and
press Enter.
Note: The external number is stored in Per-
sonal Speed Dial Bin 99.
• Personal Speed Dial Bin - If you have per-
sonal speed dial numbers programmed, you
can select one of those entries.
• Using the dial pad and navigation keys, enter
a Label (name) for the number or entry you
just entered and press Enter to continue.
(Refer to page 5 for data entry).
Note: After programming Call Forwarding, you must
activate a forward destination.
12

Activate a Forward Destination
• Press the Call FWD key.
• Select the key that corresponds to a pre-
programmed forwarding destination.
• The selected forward destination will flash when
activated.
• Press Exit to return to the main menu. The red
LED will light on the Call FWD key when
forwarding is active.
Forward Status / Forward Cancel
To check the Forward status of your phone or to
cancel station forwarding:
• Press the Call FWD key. The active selection will
be flashing and your status will appear on the top
two lines of the display.
• Press the corresponding key to Cancel call
forwarding.
• Press Exit to end the operation and return to the
main screen.
Call Forward—Follow-Me
Set Follow Me (From the destination extension)
• Press the Call FWD key.
• Select the Follow-Me key.
• Enter the number for the extension you are
forwarding from.
• Press Enter.
• Press Exit to end the operation.
Cancel Follow-Me (From the forwarded station)
• Press Call FWD.
• Select the flashing (active) entry.
• Press Exit to end the operation.
Conference Call
The Iwatsu Enterprise-CS allows you to make
conference calls with any combination of up to four
extensions and outside lines on the same call.
To Make a Conference Call:
While speaking on an outside or internal call:
• Press the Conference key (Conference will
flash).
• Make your next call (internal or outside call).
• When the party you are calling answers,
press the Conference key again.
or
• Press Park to park the call.
• Make your next call.
• Press Conference and then Park to complete the
conference.
• After you hear a tone burst, all parties are
connected.
To add another extension or outside line, repeat the
same procedure.
13

14
Directory
Your IX-5930/IX-5910 is equipped with a Directory
for access to the Internal Directory, System Speed
Dial, Personal Speed Dial, and Direct Bin Access.
Internal (Internal Station Directory)
• Press the Directory key.
• Press Internal.
• Select an entry:
• Select an entry on the screen
or
• Select Search and use the dial pad to enter a
search string
or
• Select Navigate and use the left and right
arrows to page through the Internal Directory
or use the up and down arrows to scroll one
entry at a time.
• To make a call, select the key that corresponds
to the entry you want to call.
LED Status: Solid = Busy, flashing = DND, and no
LED = available.
External (System Speed Dial Directory)
• Press the Directory key.
• Press External.
• Select an entry:
• Select an entry on the screen
or
• Select Search and use the dial pad to enter a
search string.
or
• Select Navigate and use the left and right
arrows to page through the Internal Directory
or use the up and down arrows to scroll line
by line.
• To make a call, select the key that corresponds
to the entry you have selected.
Personal (Personal Speed Dial Directory)
• Press the Directory key.
• Press Personal.
• Select a programmed entry on the screen and
the number is dialed.
or
• Select Program to program a new entry.
• Select an <Empty> entry or select an entry to
overwrite.
• Using the dial pad, enter a Name for the new
entry. Press Save.
• Using the dial pad, enter a Number for the
new entry. Press Save.
• Enter the Trunk Group number (Range =
000-250). 0 = Optimized. Press Save.
• You are returned to the main menu.
Note: You can press Exit to cancel the operation at
any time.

15
Direct Bin Access (Personal Speed Dial Bin)
• Press the Directory key.
• Press Direct Bin Access.
• Enter the Personal Speed Dial Bin Number 90-
98 or System Speed Dial Bin Number 000-899.
Note: Personal Speed Dial Bin 99 is used to store
the External Call Forward Destination.
Note: Personal Speed Dial Bin number is displayed
when you make a call using Personal Speed Dial.
Add a Name to a Personal Directory Entry
This feature is used to add a name to a stored
Personal Speed Dial Directory entry.
• Select Directory.
• Select Personal.
• Select Program and then select the key
associated with the Personal Speed Directory
entry you need to edit.
• From the Enter a Name menu:
• Use the Delete key to clear Name field (the
caller ID number will display in this field when
there is no name associated with the entry).
• Use the dial pad to enter a new Name for your
entry.
• Select Save to save the change to the entries
profile name. You will also need to select Save
for the entry’s Phone Number and Trunk Group
Number. If needed, you can make changes to
each of those fields during this process.
-,.,&,/,0
[space],@, 1
0
2
ABC
5
JKL
8
TUV
#
3
DEF
6
MNO
9
WXYZ
1
*
4
GHI
7
PQRS
[,],_,!,*(,),?,, ,#
a,b,c,2d,e,f,3
g,h,i,4j,k,l,5m,n,o,6
p,q,r,s,7t,u,v,8w,x,y,z,9

16
Park
Park a call so that it can be answered from another
extension.
Placing a Call in Call Park
When speaking on an outside line:
• Select the Park key.
• You will hear dial tone and Park menu text will
flash with the caller ID information (if the key is
programmed on the display).
• Hang up the phone.
If the call is not picked up, the call will return to your
phone.
Picking up a Call that is Parked
From the extension that parked the call:
• Lift receiver or press the SPEAKER key.
• Press the Park key.
From another extension:
• Lift receiver or press the SPEAKER key.
• Press the Park key.
• Dial the extension number where the call is
parked to pick-up the call.
Transfer to Park
You can park a call at another user’s extension
using the Transfer to Park feature.
Transferring a call to another user’s individual
park
When speaking on an outside line:
• Press TRANSFER + the Park key.
• Dial the number of the extension where the call
is to be parked, or press the extension key (if
assigned).
• When you hear confirmation tone, hang up.
• If desired, use the paging system to inform the
user of the call parked on their telephone.
Picking up a call parked on your individual park
from your telephone
• Lift the receiver or press the SPEAKER key.
• Press the Park key.
Picking up a call parked at another telephone
• Lift the receiver or press the SPEAKER key.
• Press the Park key.
• Dial the number of the extension where the call
is parked, or press the extension button (if
assigned).

17
Redial
To automatically redial the last (CO call) outside
number you called:
• Press the Redial key (If programmed).
Text Web
Text Web must be programmed in the system data-
base to use this feature. Your programmed Text
Web categories will vary based on database pro-
gramming.
Note: You must have a Text Web key assigned to
the key pattern on your station to access this fea-
ture.
• Press the Text Web key.
• If available, make a selection from the Text Web
menu and follow the menu guidance.
• If Weather or Current Conditions is an option,
you may be asked to enter a Zip Code.
Note: You cannot make a call while Text Web is
active. You must exit Text Web to make a call. Text
Web will remain active when you receive a call and
you can activate Text Web while on a call.
Voice Mail
Your Voice Mail Box is accessed through the dis-
play menu.
To Access Voice Mail
• Select the Voice Mail menu key.
• If this is the first time that you have connected
to your voice mail box, follow the directions
for setting up your voice mail.
• When prompted, enter your password and fol-
low the voice directions.
Omega-Voice VMI Voice Mail Card (IX-4EVMC)
If you have a VMI voice mail card installed in your
system:
• Your telephone may display voice mail menu
guidance to help you navigate the voice mail
menu options.
• Your Voice Mail display menu may appear with a
message count (i.e., 2 Messages).
• If you have changed the label for this key, the
message count will not display.
• Toggle the voice mail menu guidance On and Off
by selecting the Setup Menu key.
Setup Menu

18
Making an E-Response Help Call
If programmed, your Iwatsu Enterprise-CS System
provides emergency notification to a group of
telephones or paging system.
Note: This feature is in addition to 911 Support.
• Go off hook and do not dial for more than 10
seconds.
or
• Go off hook and begin dialing a system
extension. Between digits pause for more than
10 seconds.
or
• At intercom (ICM) dial tone dial the E-Response
Group access number.
The system will initiate an E-Response Help Call to
the stations in your E-Response Group and/or a
paging system.
Answering Machine Emulation (Voice Mail
Monitor)
Station users may monitor voice mail messages as
they are recorded. While monitoring the recording,
the station user may elect to initiate conversation
with the caller. You may activate or deactivate this
feature from your extension.
To begin Voice Mail Monitor
When a call is answered by voice mail at an idle
station, you will hear a monitor tone.
• The Voice Mail Monitor key red LED will begin
to flash.
• Press the Voice Mail Monitor key.
• When the Voice Mail Monitor key green LED
lights, you will hear the caller’s message as it is
recorded.
• Press the Voice Mail Monitor key a second time
to begin talking to the caller.
or
• Press SPEAKER or hang up to end voice mail
monitoring. The caller’s message will be saved to
your voice mailbox.
To activate / deactivate or change the Voice Mail
Monitor mode:
• While your station is idle, press SPEAKER.
• Press FEATURE.
• Press the Voice Mail Monitor key.
• Press 1to deactivate Voice Mail Monitoring.
• Press 2to activate manual Voice Mail
Monitoring.
• Press 3to activate auto Voice Mail Monitoring.
ADVANCED FEATURES

19
Busy ICM Callback
When you call another extension and get a busy
signal, do not hang up.
• Press the FEATURE key and dial 4+3.
or
• Press the ICM CALLBACK key (if assigned).
• Hang up after you hear a confirmation tone.
When the busy extension becomes available, the
system will call you back.
• Lift the receiver and you are automatically con-
nected to the extension.
Busy Number Callback
When an outside number you have called is busy,
you may tell the system to remind you to try again.
• Do not hang up.
• Press the FEATURE key and dial 2+4.
or
• Press the TRUNK CALLBACK key (if assigned).
• Dial the desired time you want to be called back.
• Hang up after you hear a confirmation tone.
After the set time, the system will call you back to
try again.
• Lift receiver to automatically dial the number.
To cancel busy number callback
• Lift the receiver.
• Press the FEATURE key and dial 0+2+4.
or
• Press the TRUNK CALLBACK key and *.
• Hang up after you hear a confirmation tone.
Call Coverage
Self-Labeling and Multipurpose keys can be as-
signed as Call Coverage keys to indicate calls ring-
ing at another extension. If you have a Call Cover-
age key for another extension on your telephone,
you can answer calls ringing at that extension by
pressing the Call Coverage key.
To answer a call at another extension
When you hear the Call Coverage tone or see the
green Call Coverage lamp indication on your phone.
• Lift the receiver.
• Press the CALL COVERAGE key.
• You will be connected to the call.
To change the type of indication at your phone:
• Do not lift the receiver.
• Press the FEATURE key.
• Press the desired CALL COVERAGE key.
The present indication mode will be displayed.
• Dial the number for the desired mode.
• Dial 1for immediate display and ringing.
or
• Dial 2for delayed indication (display and ringing
starts if call is not answered within a prepro-
grammed time).
or
• Dial 3for no ringing (lamp indication only).