Joerns Hoyer Up Operator's manual

User Instruction Manual
Hoyer®Up
To avoid injury, read user manual prior to use.
Manuel d’utilisation
Hoyer®Up
Pour éviter les blessures, lisez le manu-
el de l’utilisateur avant utilisation.
Manual de instrucciones del usuario
Hoyer®Up
Para evitar lesiones, lea el manual del
usuario antes de usar el producto.

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Contents
1. Introduction .......................................................................................................................... 3
2. Assembly & Commissioning Instructions............................................................................. 4
3. Safety Precautions............................................................................................................... 5
4. Operating Instructions.......................................................................................................... 7
5. Maintenance Schedule ...................................................................................................... 15
6. Technical Specifications .................................................................................................... 16
7. Warranty ............................................................................................................................ 17

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1. Introduction
The Hoyer Up is an assistive standing and transfer device, designed for moving a person over short
distances. This might be from bed to chair, chair to wheelchair or to and from a toilet/commode, for
example. The Up has a compact footprint, enabling effective use, even in confined spaces.
The packing consists of a strong, purpose built carton that is used for both export and domestic
markets to ensure the safe arrival of the product.
To properly maintain your product please refer to the maintenance schedule included in this
document. If you are at all unsure what your country’s servicing requirements are, please check
with your authorized distributor and/or a local government agency.
The CE mark: The Hoyer Up carries the CE mark and complies with the following EC
directives:
• Medical Device Directive MDR 2017/745
Statement of Intended Use
The Hoyer Up is intended for use by an individual who has the ability to stand unassisted or
with minimal assistance. It will enable their transfer from one resting surface to another, such as
from a bed to a chair. It is an active product for users who can contribute effort to the standing
and transfer process. By encouraging user participation, the Up is a valuable rehabilitation aid,
improving natural function and tone. The Up is designed for indoor use and for transfers on flat
surfaces, over short distances only.
Expected Service Life
Hoyer Professional products are designed and tested for a minimum service life of ten (10)
years, subject to the use and maintenance procedures stated in this manual. Use, other than in
accordance with these instructions, may compromise service life.

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2. Assembly & Commissioning Instructions
Carton Contents
Place the carton in a clear working area and open carefully. The carton contains:
•Hoyer Up
• User Guide (This document)
Preparation for Use
WARNING
The Hoyer Up will need to be lifted with care. You may need assistance to lift the Hoyer
Up from its carton.
The Up requires no additional assembly once removed from its packaging; it is ready for use in
accordance with the guidelines and daily checks contained in this document.
Push Handles
Patient Handle Hold Bar
Clip Sling Attachment Point
Swing-away Seat Pads
Knee Pad
Leg
Front Castors
Footplate / Base
Braked Rear Castor
Leg Open / Close Pedals

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3. Safety Precautions
Please read and follow the safety precautions listed below. The operation and use
of Hoyer products is simple and straightforward. Following these few basic safety
precautions will make transfer operations easy and trouble free.
READ AND UNDERSTAND THE USER INSTRUCTIONS BEFORE USING YOUR UP.
WARNING: Important safety information for hazards that might cause serious injury.
CAUTION: Information for preventing damage to the product.
NOTE: Information to which you should pay special attention.
WARNING
• ALWAYS carry out a full and thorough risk assessment prior to using the Up.
• In order to use the Up safely, the patient must display the following abilities:
• Support their own body weight while standing
• Maintain balance for an extended period while standing (with support)
• A firm grip in order to grasp the frame handles for support and stability
• Ability to understand and carry out instruction
• The Up is intended for short transfers on flat/even floors.
• ALWAYS plan your transfer operations before commencing.
• ALWAYS carry out the DAILY CHECK LIST before using this product.
• ALWAYS familiarise yourself with the operating devices and safety features of this
product before use.
• DO NOT use a sling or belt unless it is recommended for use with the device.
• ALWAYS check the sling/belt is suitable for the particular patient and is of the correct
size and capacity.
• NEVER use a sling/belt which is frayed or damaged.
• ALWAYS fit a sling/belt according to the user instructions provided.
• ALWAYS check the safe working load of the product(s) is/are suitable for the weight of
the patient.
• ALWAYS carry out transfers according to the instructions in the user manual.
• NEVER attempt to bypass a safety feature because it seems easier to operate
the product.
• NEVER force an operating or safety device. All devices are easy to use and do not
require excessive force to operate. If a device is not working easily there will be a
reason. Forcing will only strain or damage the product and may compromise safety.
• ALWAYS apply both brakes after positioning the Up into position in front of the patient
prior to asking them to stand.
• When transferring to or from a wheeled/movable surface such as a commode, wheel
chair or bed, ensure the brakes (of that surface) are applied to avoid any inadvertent
movement and ensure a safer, more stable transfer.

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• DO NOT attempt to maneuvre the device by pushing on the patient.
• ALWAYS maneuvre the device using the handle provided. DO NOT attempt to apply
side force to the base or frame of the device in order to maneuvre.
• DO NOT push a loaded device at speeds exceeding a slow walking pace (3 kilometers/
hour 0.8 meters/second).
• DO NOT push the device over wet surfaces, uneven or rough ground or surfaces littered
with debris, particularly when loaded.
• DO NOT attempt to push or pull a loaded device over a floor obstruction of which the
castors are unable to ride over easily.
• DO NOT bump the device down steps, loaded or unloaded.
• DO NOT attempt to negotiate a loaded device on a slope which exceeds 1:12
(approximately 5 degrees). Joerns Healthcare recommend a second helper is present
when moving a patient on a slope.
• DO NOT park a loaded device on ANY sloping surface.
• DO NOT transfer a patient unless you are trained and competent to do so.
• Your device is for patient standing and transfers. DO NOT use it, or allow it to be used,
for any other purpose.
• DO NOT use this product for self transfers; a patient must always be assisted by
caregiver(s).
• ENSURE the caregiver(s) wear appropriate footwear when using this product.
• HOYER RECOMMENDS THE USE OF GENUINE HOYER PARTS. Hoyer sling/belt
and transfer products are designed to be compatible with one another. For country
specific guidance on sling/belt use and compatibility, please refer to the sling/belt label
or contact your local market distributor or Joerns Healthcare.

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4. Operating Instructions
1. Swing-away Seat Pads
The seat pads are designed to swing-away allowing easy access for the patient when standing.
There is an integrated handle on the back of each seat pad to facilitate this.
Once the patient is in position and standing, the seat pads can be swung back into the seated
position, allowing the patient to sit down.
2. Opening & Closing the Legs
The legs of the Up can be opened and closed to allow easier positioning around furniture. To
open the legs, push down the left hand pedal. To close, push down the right hand pedal.
3. Applying the Brakes
Each castor can be braked independently by pressing down firmly on the integrated brake pedal.
To release the brakes, simply maneuvre the pedal back up.

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4. Approaching the Patient with the Hoyer Up
The following guidance applies no matter what the surface you are transferring from, whether it
be a chair, wheelchair, bed, toilet or commode.
WARNING
ALWAYS carry out a full and thorough risk assessment prior to using the Up.
Maintain a dialogue with the patient, ensuring they understand what is happening and they are
comfortable and at ease.
If a sling has been deemed necessary as part of the risk assessment, ensure you have the
appropriate, compatible style and size.
Rotate the swing-away seat pads into the open position to allow patient access.
To gain improved access around large chairs and bulky commodes, open the legs of the Up
before approaching the patient.

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Carefully wheel the Up into position, in front of the patient, placing their feet on the footplate with
their knees resting comfortably against the cushioned knee pad.
Once the patient is comfortably in position, apply both castor brakes.

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5. Assisted Standing and Transfers with the Hoyer Up
The following guidance applies regardless of the surface you are transferring to, whether it be a
chair, wheelchair, bed, toilet or commode.
WARNING
When transferring to or from a wheeled/movable surface such as a commode, wheelchair
or bed, ensure the brakes (of that surface) are applied to avoid any inadvertent movement
and ensure a safer, more stable transfer.
Ask the patient to grasp the crossbar and prepare to raise themselves to a standing position. Offer
words of encouragement and provide assistance as required.
NOTE: The patient’s knees should remain in contact with the knee pad throughout the standing and
transfer process.
Once the patient is standing, rotate the swing-away seat pads into the seated position before asking
the patient to carefully lower themselves into a seated position.

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Ensure the patient is comfortable and fully supported before releasing the brakes and proceeding
carefully with the transfer.
WARNING
When transferring to or from a wheeled/movable surface such as a commode, wheelchair
or bed, ensure the brakes (of that surface) are applied to avoid any inadvertent movement
and ensure a safer, more stable transfer.
Wheel the patient directly in front of the target surface and apply the brakes. Open the Up’s legs
to help navigate and get close to wider furniture including bulky commodes and armchairs.
Ask the patient to grasp the crossbar and raise themselves into a standing position, providing
assistance if required.

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Once the patient is standing, rotate the swing-away seat pads into the up position, providing a
barrier-free space in behind.
WARNING
When transferring to or from a wheeled/movable surface such as a commode, wheelchair
or bed, ensure the brakes (of that surface) are applied to avoid any inadvertent movement
and ensure a safer, more stable transfer.
With the patient continuing to grasp the crossbar, ask them to carefully lower themselves on to the
target surface, providing assistance as necessary.

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6. Sling Compatibility & Attachment
The Hoyer Deluxe Standing sling with clips is
suitable for use with the Hoyer Up. Various sizes
are available depending on patient requirements.
WARNING
Joerns Healthcare recommends that slings be checked regularly and particularly before
use for signs of fraying or damage. DO NOT use slings that are worn or damaged.
WARNING
HOYER RECOMMENDS THE USE OF GENUINE HOYER PARTS. Hoyer sling, lift and transfer
products are designed to be compatible with one another. For country specic guidance
on sling use and compatibility, please refer to the sling label or contact your local market
distributor or Joerns Healthcare.
WARNING
Refer to maximum weight capacity of product. Sling capacity is limited by the maximum
capacity of the product it is used on.
Fitting Instructions:
NOTE: For full fitting instructions, please refer to the user guide supplied with each sling.
If your patient would benefit from additional reassurance and support, the Hoyer Deluxe Standing
sling with clips can be used in combination with the Up.
Place the sling around the patient just above the waist line and secure the waist belt around the
patient using the clip. This strap need not be tight. It is there to hold the sling in position whilst
attaching the sling to the Up. Ensure that the client’s arms are outside the sling.

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When tted to the patient, the sling is connected to the clip attachment pins by using the Securi3 clip
system (step by step guide as follows). To remove, simply reverse this procedure.
NOTE: Use the appropriate clip to achieve a natural seated position that provides good,
comfortable support without pulling the patient forward or allowing them to lean back and
become unbalanced.
Continue with the transfer according to the guidance in this document.
PLEASE NOTE:
1. Attach Securi3 clips to the attachment
pins as described in the illustration shown.
2. Ensure all green safety loops are visible
before transferring.
SECURI3 CLIP SYSTEM

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5. Maintenance Schedule & Daily Check List
All Hoyer products are designed for minimum maintenance, however some safety checks and
procedures are required. A schedule of DAILY tasks are detailed below.
Daily checks and regular inspection will ensure your product is kept in optimum safe working
condition. A list of spare parts is available upon request.
Daily Check List:
Joerns Healthcare strongly recommends the following checks be carried out on a daily basis and
before using the Up.
- ENSURE the product moves freely on its castors.
- ENSURE both brakes are operational and engage correctly.
- ENSURE the legs open and close correctly.
- EXAMINE the sling attachment points for excessive wear. If in doubt - do not use.
- EXAMINE slings for fraying or other damage. DO NOT use any sling if damaged or if the sling
shows signs of wear.
- INSPECT the frame and base for signs of cracks, damage or distortion.
Spare Parts & Repairs:
WARNING
JOERNS HEALTHCARE RECOMMENDS THE USE OF GENUINE HOYER PARTS.
Please contact your local authorized Hoyer service provider to arrange replacement parts and
repairs. If you are unsure of the organization you need to contact, our customer service team
will be more than happy to assist you. Contact details can be found on the reverse cover of this
manual.
Cleaning:
Using a clean, damp cloth, wipe clean with ordinary soap and water and/or any hard surface
disinfectant. Harsh chemical cleaners or abrasives should be avoided as these may damage the
surface finish of the product.

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6. Technical Specifications
Safe Working Load........................................................................................................ 440Ibs
Overall Width....................................................................................................................25.2”
Overall Height ..................................................................................................................41.9”
Overall Length..................................................................................................................37.6”
Legs Open - External Width............................................................................................. 33.5”
Legs Open - Internal Width .............................................................................................. 31.3”
Legs Closed - External Width...........................................................................................18.9”
Legs Closed - Internal Width............................................................................................16.9”
Leg Height........................................................................................................................3.75”
Ground Clearance..............................................................................................................0.6”
Overall Height Of Base (Footplate).................................................................................... 2.5”
Knee Pad Height (To top of knee pad) ............................................................................18.3”
Turning Radius.................................................................................................................45.8”
Front Castors......................................................................................................................3.0”
Rear Castors ......................................................................................................................4.0”
Weights:
Total.............................................................................................................................. 49.6Ibs
Environmental Conditions:
Outside this environment functionality and safety may be compromised.
Operating:
Temperature ...................................................5°C to 40°C
Relative humidity.............................................20% to 90% @ 30°C - not condensing
Storage:
Temperature ...................................................-20°C to +60°C
Relative humidity.............................................20% to 90% @ 30°C - not condensing

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7. Warranty
This warranty covers HoyerPro lifts only. Lifts not covered under this warranty include, but
are not limited to Advance-H, HML400, HPL600WB, HPL600WBSC, HPL402, C-HLA (and
variations).
HoyerPro lifts are guaranteed for a period of two years from the date of delivery against defects
in materials and workmanship under normal use and service. This warranty includes all mechanical
and electrical components.
Aluminium structural components and mechanical components on lifts are covered under warranty
for a period of five (5) years from the date of delivery.
Damage caused by use in unsuitable environmental conditions or failure to maintain the product
in accordance with user and service instructions is not covered. Any alteration, modification or
repair unless performed by or authorized in writing by Joerns Healthcare will void this warranty.
Parts:
HoyerPro lifts contain various parts that wear from normal use. These parts, such as DC
batteries and casters are not covered under the two-year warranty but are covered for 90 days
after date of delivery.
Joerns Healthcare’s obligation under this warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which is found by Joerns Healthcare to be
defective.
Warranty replacement parts are covered by the terms of this warranty until the product’s original
warranty period expires.
When requested by Joerns Healthcare, parts must be returned for inspection at the customer’s
expense. Credit will be issued only after inspection.
Service:
Most service requests handled by the facility Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at the customer’s expense.
Should a technician be required, one will be provided by Joerns Healthcare, at our discretion.
Only the Joerns Healthcare Product Service Department can dispatch authorized technicians.
This warranty is extended to the original purchaser of the equipment.

Francais
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Sommaire
1. Introduction ........................................................................................................................ 19
2. Instructions de montage et de mise en service................................................................. 20
3. Consignes de sécurité ....................................................................................................... 21
4. Fonctionnement ................................................................................................................. 23
5. Calendrier d’entretien ........................................................................................................ 31
6. Spécifications techniques .................................................................................................. 32
7. Garantie ............................................................................................................................. 33

Francais Hoyer®
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1. Introduction
L’Hoyer up est un appareil d’assistance au transfert et à la levée, conçu pour le déplacement
d’une personne sur une courte distance. Il peut s’agir d’un transfert entre lit et fauteuil, fauteuil et
fauteuil roulant ou pour d’un passage aux toilettes / sur une chaise percée. L’Up bénéficie d’un
design compact, pour un usage efficace, même en espace confiné.
L’emballage utilisé est un carton résistant spécialement prévu à cet effet et couramment utilisé
pour le transport national et international du produit.
Pour l’entretien adéquat de votre produit, cf. programme d’entretien inclus dans ce document. En
cas de doute sur les conditions d’entretien applicables pour votre pays, renseignez-vous auprès
de votre distributeur agréé et/ou agence gouvernementale la plus proche.
Le marquage CE : L’écran Hoyer Smart porte un marquage CE et respecte les directives CE
suivantes :
• Directive relative aux dispositifs médicaux MDR 2017/745
Usage prévu
L’Hoyer Up est prévu pour utilisation individuelle apte à se tenir debout sans assistance, ou avec
aide minimale. Il permettra le transfert d’un patient d’un point de repos à un autre par ex. entre
un lit et un fauteuil. C’est un outil actif pour l’utilisateur qui peut participer au levage et au trans-
port. En encourageant la participation de l’utilisateur, l’Up est un outil de rééducation précieux,
qui améliore les fonctions et le tonus naturel. L’Up est conçu pour utilisation à l’intérieur et pour
le transfert sur des surfaces planes, sur courte distance uniquement.
Durée de vie prévue
Les produits Hoyer Professional sont conçus et testés pour une durée de vie minimum de dix
(10) ans, si les consignes d’utilisation et d’entretien énoncées dans le présent manuel sont
respectées. Toute utilisation non conforme aux consignes peut compromettre la durée de vie du
matériel.

Francais
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2. Instructions de montage et de mise en service
Contenu du carton
Posez le carton dans un espace dégagé et ouvrez-le délicatement. Le carton contient :
• Hoyer Up
• Guide de l’utilisateur (le présent document)
Préparation à l’emploi
AVERTISSEMENT
L’Hoyer Up devra être levé délicatement. Peut-être aurez-vous besoin d’aide pour sortir
l’Hoyer Up du carton.
Une fois sorti de son emballage, l’Up ne nécessite aucun travail supplémentaire de montage ; il
est prêt à l’utilisation conformément aux normes, en respect des inspections quotidiennes indi-
quées dans le présent document.
Poignées de
manœuvre
Poignée/barre d’appui
Point d’attache de la sangle
Rembourrages d’assise
escamotables
Genouillère
Pied
Roulettes avant
Base/repose-pieds
Roulette freinée arrière
Ouverture/fermeture des
pédales