Konica Minolta bizhub PRO 950 Series Manual

Version 1.6
Created: 12/13/10
bizhub PRO 950 Main Body NIC
bizhub vCare/CS Remote Care
HTTP (Simplex) Setup Instructions

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 1 of 26
Purpose: This documentation is for setting up bizhub PRO 950 vCare/CSRC One–way
(Simplex) HTTP communication.
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: The settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
Set a unique identification code for communicating to a specific vCare/CSRC host
system.
Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings
for HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC.
Contents
Topic Page
A. Administrative Requirements Prior to MFP HTTP Setup 2
B. MFP Specific Requirements 2
C. Setting MFP Date/Time Settings 2
D. Enabling vCare settings in Service Mode 5
E. Setting vCare settings in Service Mode 10
F. Heart Beat Setting 15
G. Setting vCare Date and Time Settings 17
H. Periodical Transmission Setting 18
I. Data Collection Setting 19
J. First Call to the vCare System 21
K. Troubleshoot Communication Issues 23
L. Printing a vCare Communication Log 25

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 2 of 26
A: Administrative Requirements Prior to MFP HTTP Setup
The MFP’s HTTP settings and Server addresses MUST be obtained prior to
setting up the MFP for HTTP Communication.
Please use your setup credentials provided by your vCare Administrator.
B: MFP Specific Requirements
The technician performing the HTTP setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: The Device ID for MFP must match the 13 digit ID configured on
CSRC Server. The Device ID is the serial number for the MFP. This setting is
hard-coded in the bizhub Pro 950’s vCare/CSRC settings
2. Center ID: This ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.
4. HTTP Port: Typically 80, unless otherwise indicated.
5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be
unique to the technician servicing the machine.
Note: Enter leading zeros if required; e.g. 0123456. If no numeric ID assigned,
simply use: 1234567.
C: Setting MFP Date/Time Settings
1. Press the Utility / Counter button on the MFP.
2. Select [Administrator Setting].

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 3 of 26
3. Select [System Setting].
4. Then select [Time and Date Setting].

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 4 of 26
5. Within the [Time and Date] Setting, enter the following information:
a. In [Setting Time], enter the current Month, Day and Year.
b. Then enter the Hour and Minutes in Military Time.
6. If it is currently Daylight Savings Time, select the [DaylightSaveTime] button.
Note: Be sure to de-select this button when Daylight Savings Time ends.
7. Select the [Diff. Time Setting] button and enter the correct Time Zone and then the
[+ /- ].
a. Eastern Time Zone: -0500
b. Central Time Zone: -0600
c. Mountain Time Zone: -0700
d. Pacific Time Zone: -0800
Note: Make sure to press “Set button after each selection.
8. Press OK then Exit.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 5 of 26
D. Enabling vCare settings in Service Mode
1. Press Utility / Counter > Stop >00 >Stop >01 to enter Service (Tech Rep) Mode.
2. Press [System Setting], then select [Setting Date Input].
3. In the [New Date] section, enter the current date then press “Set.”
4. Press OK.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 6 of 26
5. Select [System settings], then [Software DIPSW Setting]
6. Set [03-6] to On(1).

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 7 of 26
7. Press Return > then select the [Service mode] button at the upper left.
8. Within [Service Mode] > Select [Machine Condition] > I/O Check Mode].
9. Key in 15 > press the [Access] button> then key in 98 and press the MFP’s [Start]
button.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 8 of 26
10. The display should then display > FIN.
11. Press Return > then select the [Service mode] button at the upper left.
12. Within [Service Mode] > select [System Setting] > [Software DIPSW Setting].

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 9 of 26
13. Set [15-5] to On(1).
14. Set [16-7] to On(1).
Note: This setting sets the Main Body NIC to be used for vCare communication.
15. IMPORTANT! Cycle power by turning off SW2 and SW1. Wait 15 seconds before
powering on the MFP. Then wait until the MFP comes to a full ready.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 10 of 26
E. Setting vCare settings in Service Mode
1. After cycling power, enter Tech Rep Mode > Select [CS Remote Care].
2. After selecting the [CS Remote Care] button, press the second [CS Remote Care]
selection.
3. Select 03 HTTP > then select [Simplex].

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 11 of 26
4. Press [ID Code]
5. Enter a seven digit Tech ID Number in the [ID Code] field.
6. Press [ID Code] a second time and then select the now available [Detail Settings]
button.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 12 of 26
7. IMPORTANT: Only select “RAM Clear” if vCare settings had been previously
entered and need to be cleared, otherwise proceed to step 9.
8. Press the “Execute” button, perform the “Ram Clear” then cycle power.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 13 of 26
9. From the “HTTP (Simplex) Setting Menu” select [Basic settings].
10. In the [Center ID] field, enter the “Center ID USXXX”.
Note: The [Center ID] will be provided by your vCare Administrator.
11. Press [Web Server] and enter the URL of the Web server.
Example: http://10.10.10.10/USXXX (less than 255 English one byte characters)
12. Press [Cryptogram]
13. Select to [Not Use Cryptogram]
Note: The exception would be if you had been otherwise instructed by your vCare
Administrator.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 14 of 26
14. Press OK.
15. The [Basic settings] screen should then look similar to the screenshot below
IMPORTANT: Do Not Press the [First Call] button at this time.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 15 of 26
F. Heart Beat Setting
1. Press [Heart Beat Setting] on the [HTTP (Simplex) Setting Menu]
Note: The Default [Heart Beat Setting] is Enable.
2. Press [Heart Beat Setting] to configure the Heart Beat function.
Note: The Heartbeat function provides a status update
of the MFPs condition. This setting is not necessary to be
configured, if MFPs are configured to report on a Daily basis.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 16 of 26

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 17 of 26
G. Setting vCare Date and Time Settings
1. In [Setting Time] enter the current date and time (in Military Time) and then press
“Set.”
2. In the [Time Zone] field, enter the correct Time Zone and then the [+ /- ] button
a. Eastern Time Zone: -0500
b. Central Time Zone: -0600
c. Mountain Time Zone: -0700
d. Pacific Time Zone: -0800
Note: Make sure to press the “Set” button after entering “Date/Time” and “Time Zone”
settings.
3. Press [OK].

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 18 of 26
H. Periodical Transmission Setting
1. Press [Periodical Transmission Set] on the [HTTP (Simplex) Setting Menu]
screen.
2. Specify the regular send schedule to the center.
3. Within the [Periodical Transmission setting], select “Every day.”
Note: Set the time to report every day in Military Time.
Note: Previous to version 20, the Firmware level “Every month” and “Every day” settings
were reversed. If Firmware previous to version 20 is loaded, selecting “Every month” will
configure the 950 to report “Every day.” Contact your vCare Administrator for
recommended Daily reporting setting.
4. Press the “OK” button.

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
Page 19 of 26
I. Data Collection Setting
1. Press [Data Collection Setting] on the [HTTP (Simplex) Setting Menu] screen.
2. From the [HTTP(Simplex) Setting Menu], select [Data Collection Setting]
3. Select Basic Data, Machine Adjustment Data and Coverage Data.
Note: The other selection is not used at this time.
4. Press “OK.”
5. Cycle power by turning off SW2 and SW1. After powering on the MFP, wait until the
MFP comes to a full ready. Then wait until the MFP comes to a full ready.
6. After cycling power, Open the network card interface
in a browser.
Example: enter the IP address of the Main Network card
into the address bar of the Browser.
7. Select Extension for Maintenance.
8. The default user name is [ce] lower case.
9. The default password is [92729272].
10. Select CSRC http Setting.