Konica Minolta bizhub PRO 950 Series Manual

Version 1.6
Created: 12/13/10
bizhub PRO 950 Main Body NIC
bizhub vCare/CS Remote Care
HTTP (Simplex) Setup Instructions

Konica Minolta bizhub PRO 950 Main Body bizhub vCare One Way HTTP Setup Guide
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Purpose: This documentation is for setting up bizhub PRO 950 vCare/CSRC One–way
(Simplex) HTTP communication.
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: The settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
Set a unique identification code for communicating to a specific vCare/CSRC host
system.
Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings
for HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC.
Contents
Topic Page
A. Administrative Requirements Prior to MFP HTTP Setup 2
B. MFP Specific Requirements 2
C. Setting MFP Date/Time Settings 2
D. Enabling vCare settings in Service Mode 5
E. Setting vCare settings in Service Mode 10
F. Heart Beat Setting 15
G. Setting vCare Date and Time Settings 17
H. Periodical Transmission Setting 18
I. Data Collection Setting 19
J. First Call to the vCare System 21
K. Troubleshoot Communication Issues 23
L. Printing a vCare Communication Log 25

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A: Administrative Requirements Prior to MFP HTTP Setup
The MFP’s HTTP settings and Server addresses MUST be obtained prior to
setting up the MFP for HTTP Communication.
Please use your setup credentials provided by your vCare Administrator.
B: MFP Specific Requirements
The technician performing the HTTP setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: The Device ID for MFP must match the 13 digit ID configured on
CSRC Server. The Device ID is the serial number for the MFP. This setting is
hard-coded in the bizhub Pro 950’s vCare/CSRC settings
2. Center ID: This ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.
4. HTTP Port: Typically 80, unless otherwise indicated.
5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be
unique to the technician servicing the machine.
Note: Enter leading zeros if required; e.g. 0123456. If no numeric ID assigned,
simply use: 1234567.
C: Setting MFP Date/Time Settings
1. Press the Utility / Counter button on the MFP.
2. Select [Administrator Setting].

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3. Select [System Setting].
4. Then select [Time and Date Setting].

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5. Within the [Time and Date] Setting, enter the following information:
a. In [Setting Time], enter the current Month, Day and Year.
b. Then enter the Hour and Minutes in Military Time.
6. If it is currently Daylight Savings Time, select the [DaylightSaveTime] button.
Note: Be sure to de-select this button when Daylight Savings Time ends.
7. Select the [Diff. Time Setting] button and enter the correct Time Zone and then the
[+ /- ].
a. Eastern Time Zone: -0500
b. Central Time Zone: -0600
c. Mountain Time Zone: -0700
d. Pacific Time Zone: -0800
Note: Make sure to press “Set button after each selection.
8. Press OK then Exit.

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D. Enabling vCare settings in Service Mode
1. Press Utility / Counter > Stop >00 >Stop >01 to enter Service (Tech Rep) Mode.
2. Press [System Setting], then select [Setting Date Input].
3. In the [New Date] section, enter the current date then press “Set.”
4. Press OK.

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5. Select [System settings], then [Software DIPSW Setting]
6. Set [03-6] to On(1).

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7. Press Return > then select the [Service mode] button at the upper left.
8. Within [Service Mode] > Select [Machine Condition] > I/O Check Mode].
9. Key in 15 > press the [Access] button> then key in 98 and press the MFP’s [Start]
button.

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10. The display should then display > FIN.
11. Press Return > then select the [Service mode] button at the upper left.
12. Within [Service Mode] > select [System Setting] > [Software DIPSW Setting].

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13. Set [15-5] to On(1).
14. Set [16-7] to On(1).
Note: This setting sets the Main Body NIC to be used for vCare communication.
15. IMPORTANT! Cycle power by turning off SW2 and SW1. Wait 15 seconds before
powering on the MFP. Then wait until the MFP comes to a full ready.