KPN Experia Box v10A Installation guide

Modem
Installation overview
ExperiaBox v10A
Getting online, watching TV and calling in 5 steps.
Start

Checklist to prepare your connection
IF YOU STILL HAVE ACCESS TO THE INTERNET
View the user manual(s) online
Consult the interactive user manual for all ordered products and keep them on your desktop, as you
may need them during installation. Go to kpn.com/handleidingen to find the 'ExperiaBox' user manual.
Watch the installation videos at kpn.com/installatievideo for additional explanations on how to install all devices.
Do you already have an Experia Box?
Always connect your new ExperiaBox! Make sure you also replace any old cables with the cables provided.
BEFORE YOU START  STEP 1
Have you received your confirmation letter?
Did you received a confirmation letter in the post or by e-mail? This letter contains the information that you will need for the installation process.
INTERNET: Check the activation date in the confirmation letter. You can start the installation
from this date.
Did you lose your confirmation letter? Then go to kpn.com/orderstatus to find your activation date.
You cannot use your KPN services with the equipment from your do-it-yourself installation package until this date.
Note down Network Name (SSID) and Password (WPA2)
Note down or take a picture of the SSID (network name) and the WPA2 code (password).
You can find these details on the removable card on the back of the Experia Box. You will need this information for a wireless connection.
Is a free power outlet available?
Check whether there is an empty power outlet near the connection point for your Experia Box.
Are all cables long enough and free from damage?
Only use the cables provided. Refer to the overview of the cables on the back of this page and discover the function of each coloured cable.
For longer or new cables, go to https://apparatuurvoorthuis.kpn.com or a KPN store.
Check the tools you will need.
For two types of main connection points, you will need some wire cutters (see also kpn.com/handleidingen).
For your own safety, use insulated tools.
INTERACTIVE TV: Have you received your subscription details?
You can find your subscription number and PIN code in your confirmation letter or e-mail.
PHONE: Switch o VoiceMail.
Make sure messages cannot be left on your old VoiceMail.
KPN landline phone service: Dial #61# on the telephone currently connected to your landline to switch o VoiceMail.
PHONE: Switch o call forwarding.
Make sure that call forwarding from or to your landline telephone on your old network is disabled.
KPN landline phone service: Dial #21# or #67# on the telephone currently connected to your landline to switch o call forwarding.

Step 1
Determining
the type of
connection point
• Before installation, go through the
Checklist to prepare your connection.
• Determine the type and location of
the master phone socket in your home.
1and 2: Proceed to the connection
process (Step 2) straightaway.
3and 4: Prepare the connection point
using the extended user manual
‘Start Installation Experia Box v10A’.
• You can consult or download
the interactive user manual at
kpn.com/handleidingen.
Step 2
Connecting
the ExperiaBox
• Take the telephone cable with grey connectors.
• Connect the telephone cable with grey connector to the grey [DSL] port on the Experia Box.
Make sure to hear or feel a click when you connect the cables to the Experia Box.
• Connect the power adapter to the [POWER] port on the Experia Box and insert the
adapter into the wall power outlet.
• Turn on the Experia Box using the white [ONOFF] button on the back and wait
until the ‘DSL  INTERNET’ light turns green.
Experia Box v10A (back side)
ON/OFFPOWER
I
RESET
WAN321
ETHERNET
USB
PHONE
DSL
Network name (SSID) and
Password (WPA2)
Power outlet
Power
adapter
Connection box
ISRA 1
OF
Connection box
Twist-on wire connector
OF
Telephone
connector
Wall socket
Living room
OF
ISRA 2
1
2
3
4Telephone cable
with grey
connectors
PCTV
Light
Experia Box v10A
DSL / Internet
Meter cupboardMeter cupboardMeter cupboard

Step 4
Connecting a computer or
laptop
You can find your Network Name and Password on
the removable card the back of the Experia Box.
Connecting a wired device with Windows?
• Connect the Ethernet cable with yellow connectors to the
[ETHERNET] port on your computer or laptop, and plug
the other end into any of the yellow [ETHERNET] ports
in the back of the Experia Box.
• Turn on your computer and/or laptop and click the network
icon in the lower right corner of the task bar.
• Select your Network name (SSID) from the list of available
networks and click Connect.
• Enter the Password (WPA / WPA2) and click Next.
Connecting a device wirelessly or with Mac OS?
Refer to the ‘Internet’ installation card.
Step 3
Connecting
the TV receiver
• Connect the Ethernet cable with yellow connectors to the
[ETHERNET] port on your TV receiver. Plug the other end into
any of the yellow [ETHERNET] ports in the back of the Experia
Box.
• Make sure your television is switched o. Connect the [HDMI]
port of your TV receiver and an HDMI port in your television
with an HDMI cable.
• Connect the power adapter to the [ V DC] port and insert
the plug into the power outlet.
• Turn on your TV and TV receiver by using the [POWER] button
on the receiver.
• Follow the instructions on your television screen.
• To tune the remote control to your television, check the installation
chart for Interactive TV or go online to kpn.com/handleidingen.
Repeat this step for every TV receiver.1)
Need more detailed instructions?
Read the Interactive TV installation card for further information
and for details on how to tune your remote control
to your television.
Connecting a laptop, tablet or smartphone via Wi-Fi?
Read the ‘Internet’ installation chart for more information
on how to (manually) set up a Wi-Fi network.
Power outlet
HDMI
HD TV
TV receiver
POWER
HDMI
ETHERNET
   
Ethernet port
on Experia Box
Power
adapter
ETHERNET
kpn.com/
handleidingen
Computer
 
Ethernet port
on Experia Box

Step 5
Connecting a landline
telephone
• Use the provided telephone cable with green
connectors or the telephone cable of your current
landline phone with a mini connector.
• Connect the telephone to the green [PHONE] port
on the Experia Box.
• Have you purchased extra DECT handsets?
Refer to the user manual of your DECT telephone
for instructions.
Do you have multiple telephones?
You can consult or download the interactive user
manual at kpn.com/handleidingen and choose
Phone.
Does your phone have a dierent connector?
If your phone has a dierent connector, refer
to kpn.com/handleidingen and choose the
‘Making Telephone Calls’ installation card.
DECT base station
Phone Phone
Phone1 on
Experia Box
Step 6
Benefit from strong
Wi-Fi anywhere in
your home
• Go to the Wifi Tuner at kpn.com/wifi.
• Follow the directions in the Wifi Tuner.
• See whether your Wi-Fi can be improved straightaway.
• Benefit from strong Wi-Fi anywhere in your home.
Change Wi-Fi name and password
Advice: Always change your Wi-Fi name and password.
Change your Wi-Fi network name and password immediately
after installing the Experia Box. You can change these
settings with the Online Service Tool. Always do this from
your own home. Visit kpn.com/netwerkbeveiligen for
more information.
Creating a MijnKPN (MyKPN) account
How do you create a KPN ID? Go to kpn.com/mijnkpn and
create a MijnKPN account. You can view and change your
settings in the MijnKPN environment. You will also find your
invoice and subscription details here.
Lights on the Experia Box v10A
Colour Explanation
DSL/Internet (front)
O Experia Box (modem) is o.
Green light Experia Box (modem) is on.
Flashes green An update is being performed.
Flashes blue Booting up; xDSL Training.
Blue light Booting up; xDSL Show Time.
Red light Booting up; No Internet or cannot obtain
IP address, permission denied.
Orange light Booting up; Boot-P mode. Obtaining IP address.
Green light Experia Box (modem) is ready for use.
Wireless/WPS (side)
O Wi-Fi is o.
Red light Wi-Fi is on in unsecured mode.
Blue light Wi-Fi is on; your home network is set up with
a WPA-secured connection.
Flashes blue Data transfer within your home network.
Blue light and
flashes red
WPS is active, you can now link the Experia
Box to your laptop, tablet or smartphone.
1) If you wish to connect more than three TV receivers, you will need the provided KPN Switch.
Refer to the ‘KPN Switch’ user manual for more information and help with installation.

Green port on connection box
You will need this to connect two older
types of telephones on one phone
number.
Grey port on connection box
You will need this to connect the
ExperiaBox to a laptop or ISRA 1 port.
Telephone connector
You will need this to connect the
ExperiaBox to a wall socket.
Overview of ADSL/VDSL cables
The colour of each connector is the same as the colour of its corresponding port on the ExperiaBox or TVreceiver.
More information
Refer to the ExperiaBoxV10A user manual at
kpn.com/handleidingen for the technical data, the
guidelines for socially responsible enterprises and the
Declaration of Conformity.
Customer service (also free with mobile)
Was installation not successful? We are happy to help.
You can reach us on [phone] (free phone
number), 24hours a day, 7days a week.
Still having issues after getting help from our customer
service? Don’t panic! Go to kpn.com/monteur and we will
send an expert engineer out to you free of charge.
Returning an item
If you want to return this package, go to kpn.com/retouren
or contact KPN customer service for instructions.
Conditions for use
• Only connect the ExperiaBox to 230 V sockets.
• Do not touch the power cable with wet hands.
• Keep liquids away from the ExperiaBox. Moisture can cause a fire or electric shocks.
• Disconnect the connector of the ExperiaBox from the socket immediately if
the ExperiaBox to make strange noises, emits a smell, or if smoke comes out
of the Experia Box.
• Never open the housing of the ExperiaBox. This can cause electric shocks.
• Do not attempt to carry out repairs on this product yourself. Defects caused by
opening the ExperiaBox will not be covered by the warranty terms of KPN.
847800/04-19
Telephone cable:
grey connector
(connector RJ11)
Connects the ExperiaBox
to the KPN network.
PHONE
Telephone cable:
green connector
(connector RJ11)
Optional: suitable for
connecting a landline phone.
Ethernet cable:
yellow connector
(type cat5 or cat6)
1x per laptop
or computer (PC)
1x per TV receiver.
INTERACTIEVE TV
HDMI cable
Suitable for connecting
your (HD) TV.