Kustom Signals PMD 250 User manual

Kustom Signals Inc.
9652 Loiret Boulevard
Lenexa, Kansas 66219
United States
www.kustomsignals.com
Tel. + 1 [phone]
PMD 250
Pole Mount Radar Speed Display Sign
User Manual

Kustom PMD 250
Pole Mount
Radar Speed Display Sign
User Manual
Contents
1. Unpacking and Checking Carton Contents
Section A - Installation
2. Installation Location Selection
3. Hanging the Sign
4. Fine Tuning / Aiming
5. Assembly
6. Wiring
Section B –Operation
7. Turning On for the First Time
8. Programming the Display
9. Readout Results
10. Advanced Features
11. Setting the Clock and Timer
Section C –Technical Information
12. Technical Specifications
13. Options and Upgrades
14. Warranty
15. Trouble Shooting Tips
16. Kustom Signals Contact Information
Section D –Optional Data Recording System
Quick Setup Guide
In Depth Setup Guide

Thank you for the purchase of the PMD 250 Pole Mount Radar Speed Display Sign. This Manual
will guide through the minor assembly, mounting, programming and use. Please read and
understand this Manual and review the checklist in Section 1 below to be sure that you’ve received
everything you need prior to starting.
Take a moment to record the model and serial numbers below so that you have them in a safe place
for future use.
MODEL NUMBER: ______________________________
SERIAL NUMBER: ______________________________
DATE Of PURCHASE: ____________________________
OPTIONS PURCHASED:__________________________
1. SHIPPING CHECKLIST
Item Qty Description
A (1) PMD 250 Enclosed Sign w/internal radar
B (3) Black ¼-20x3/4” tamper-resistant bolts
C (1) “YOUR SPEED” sign
D (1) Key for enclosure latch
E (1) “L” Key for signage
F (2) Key for “On/Off” switch
G (-) Mounting hardware for a 4” pole
Figure 1a Figure 1b
Section A –Installation
2. LOCATION SELECTION
In order to optimize your traffic calming results, there are a few simple things to keep in
mind and simple steps to follow. You’ll want a mounting location that’s on a relatively flat
stretch of road and is not too close to any stop signs, intersections, or sharp curves in the
road. A clear line-of-sight relatively free of obstructions such as large trees, fences or other
landscape features is desired. The radar unit is single-directional, so only the speed of
oncoming vehicles is displayed. If solar powered, solar panel should be mounted on the
South side of the pole and be clear of shade from trees and buildings. Any shade over the
panel will significantly reduce the effectiveness of the charging system.

3. HANGING THE SIGN
Your PMD 250 includes mounting hardware for a 4” (4.5” OD) pole. Please do not over
tighten mounting hardware at this step as you may wish to “fine tune” the exact angle of
your sign for optimum results as described in Section 4. If you have special mounting needs
and plan to modify the enclosure, please be careful to ensure that your hardware does not
contact interior components. Also be sure to use a sealant to maintain a weatherproof
environment inside the sign. Improper installation may cause damage to interior
components and void warranty.
4. FINAL POSITIONING / FINE TUNING
See Figure 3a for some basic positioning tips. Keep in mind that the 12” tall characters are
readable to 750 feet. If the radar unit is picking up vehicles too far away, simply rotate the
unit clockwise so that it’s facing the opposite curb a bit more. Likewise, if the unit is
picking vehicles up too close or not far away enough, rotate counter-clockwise.
Remember, you may adjust the radar gun angle (aim) in the PMD 250 as well as the
mounting angle of the enclosure on the pole for maximum fine-tuning, Figure 3b.
Figure 3a
Dialing in Approach Angle Sensitivity
Figure 3b
Internal Radar Gun adjusts vertically
5. Assembly - ADD “YOUR SPEED” SIGN
Install the “YOUR SPEED” sign on the enclosure. For the PMD 250 you will notice (2)
tamper-resistant screws and (3) button-head screws running horizontally atop the face of the
sign. Remove screws (tamper-resistant tool is provided in your tool kit), affix the “YOUR
SPEED” sign being careful that it is face up, and tighten the screws.

6. WIRING
Your PMD 250 comes equipped to be powered either 12 volts D/C or 100-277 volts A/C
(50/60 Hz). The required voltage should be noted on the end of the power cord that leads
into the enclosure. If you are unsure what you’ve purchased, please contact us before
proceeding. Enlist the services of a licensed electrical contractor for installation assistance if
needed.
For A/C powered units the power cord exiting the back of the enclosure has three
wires; a WHITE = Neutral lead, BLACK = Line (Hot), and GREEN = Ground.
Please be cautious and take care to observe polarity of wires while installing. If
optional Data Recording System is purchased, an additional wire is included –
WHITE = Data positive, BLACK = Data Negative, GREEN = Data.
For D/C powered units WHITE = Positive, BLACK = Negative, and GREEN =
Data (for the optional data collection unit).
Section B –Operation
7. POWER UP
Now that your enclosure is pole-mounted securely, the “YOUR SPEED” sign is affixed, and
your wiring is completed, you are ready to power up. Find the included key, insert into the
switch at the bottom, right side of the enclosure. Turn clockwise ¼ turn to the “ON”
position.
When first turned on, the display will show a number between zero and 9. This number
indicates the brightness level of the display indicating the brightness is being set
automatically due to the surrounding sun light. Note: The brightness control is always on
automatic but it can be checked for proper operation by the user, if needed. To check this,
refer to the paragraph “Auto Intensity Diagnostic Mode, code 9981” in the Advanced
Features Section.
You will see there is a small programming push button located underneath the display at one
bottom corner (blue arrow Figure 4a). This button or the remote will set all display features.
Figure 4a - Underside of Enclosure Figure 4b –Remote Key Fob
Key Chain Remote Control
•The left button directs the numbers up with the other directing down. When the
sign is in run mode, holding both buttons in for 1 second resets the sign without
having to cycle the power key.

•To replace its battery, remove the small Phillips head screw located on the lower
back and replace with a type 27A, 12volt alkaline cell.
8. PROGRAMMING THE DISPLAY
The speed codes and their meanings
Read over the following programming codes listed in the Speed Code Table below to
become familiar with the two-letter groups (modes) you want to set in the sign using
the push button. Concentrate on the “Normal Mode” (NM) and “Violator Alerts”
(VA) modes only, for now. Notice that they are grouped so that for example, when
“VA” is selected, you can set the “Minimum Speed”, Flash (speed), Blank (speed),
etc. As the last numbers are entered, the display is ready and goes blank.
SPEED CODE TABLE
Two-letter Mode Meaning Description
NM => “Normal Mode” Sign shows all speeds normally
with no speed filtering
VA => “Violator Alert” “Violator Alert” MENU
MS => “Minimum. Speed” Min. speed for sign to display
SL => “Slow” Speed at which red “SLOW”
shows (Optional Feature)
RB => “Red & Blue” Flashing “Red & Blue” speed
(Optional Feature)
FL => “Flash” Speed at which to flash readout
BL => “Blank” Speed at which to blank screen
**ND => “No Display” Unit collects radar data with no display
** OPTIONAL ONLY for units with the
optional data collection software feature.
Feature must be enabled - See Advanced
Features Mode Section.
SETTING THE SIGN IN “NORMAL MODE”
The simplest mode to put the sign into is the “NM” (Normal Mode).
Instructions:
1. Turn the power on with the key. After the brightness number changes, start
pushing the button and stop on the two letter code “NM”.
2. As the display goes dark, it is now running in “Normal Mode”. In other
words, the sign will display the speed of oncoming vehicles from 5 mph
(down to 1 mph is also available, see Advance Features Section) to 99 MPH

without showing any alerts. So for this code only, no further programming
would be needed.
PROGRAMMING THE SIGN IN “VIOLATOR ALERT” MODE
This section covers setting the standard “Violator Alert” functions including the
optional “Slow”, “Red & Blue” flashing signals. Note: The pushbutton instructions
described in the following paragraphs also apply to the use of the key chain remote
control buttons.
Turn power on. After the brightness number changes, push the button and stop on
“VA”. The display is now in “Violator Alert” setup mode. The Violator Alerts 1 to 5
will then begin to appear in the order of the photos as shown below. Note: If the
Timer is enabled, (see Section 11 “Setting the Clock and Timed Events) the sign will
run in Violator Mode (or any other mode) only during the selected event timed
program. Otherwise, if the timer is disabled, the sign will run continuously (not
recommended for overly long periods of time when on battery power only).
“Violator Alert”
Violator Alert 1: MS - Minimum Speed
After seeing the “VA” screen, the display will show “MS” (see photo below) along
with a number. The number represents the lowest speed at which the display will
start showing all oncoming vehicles. When this number appears, the operator has 5
seconds within to start pushing the button in order to program this “MS” speed
setting. Press the button until the desired speed setting is reached. (Note: If the
button is held down, the numbers will increment fast without having to press the
button many times. The numbers will start over after 99 if you miss your desired
speed without turning off the power. If using the key chain remote, simply press
either button to move the numbers forward or backward). Once the desired setting is
reached, stop and wait for the next screen to appear after approximately 5 seconds.
The screen will then change to the next screen for speed setting.

“Minimum Speed”
Violator Alert 2: SL - SLOW (Optional Feature)**
Check your packing slip or order to verify that this optional feature has been
included with your product. If this feature was ordered, the display will now show
the red “SL” (Slow) message and show a speed setting number. The red “Slow”
message is effective in helping to calm traffic. When the operator sees the setting
number appear, push the button within 5 seconds in order to change this number until
the desired speed setting is reached. Note: You can set the numbers even when the
words “Slow” are flashing. Once the desired setting is reached, stop pressing the
button and wait for the next screen, after approximately 5 seconds.
Violator Alert 3: RB - Red and Blue flashing lights (Optional Feature)**
Check your packing slip or order to verify that this optional feature has been
included with your product.If this feature was ordered, the display will now show
“RB” which effectively flashes the Red and Blue flashing light pattern at the driver
while displaying their speed. The operator has 5 seconds to start pushing the button
in order to change the number setting. Note: You can set the numbers even when the
“Red & Blues” are flashing. Press the button until the desired speed setting is
reached. Once the desired setting is reached, stop and wait for the next screen after
approximately 5 seconds.

Violator Alert 4: FL - Flashing Speed
The display will now show “FL”. When drivers go over this setting, they will see
their over-the-limit speed flash. The operator has 5 seconds to start pushing the
button in order to change the speed setting. Press the button until the desired speed
setting is reached. Once reached, stop and wait for the next screen to appear after
approximately 5 seconds.
“Flashing Speed”
Violator Alert 5: BL - Blanking Speed
The display will show “BL” which is the speed limit that the display will no longer
show the oncoming vehicles speed. This setting will prevent drivers from increasing
their speed over this speed limit to see how fast they can go. Press the button until
the desired speed setting is reached. Wait approximately 5 seconds and the sign will
go dark. The display is now in service and operating in “Violator Alerts” mode.
“Blanking Speed”
** Optional SLOW and Flashing Red & Blue Violator Alerts can be purchased and
activated at any time. Call Customer Service 866-982-2107 for pricing and information.
Notes:
•After this last “BL” screen, all of the violator alert settings have been saved even
after the sign is switched off. When the sign is turned on again, it will run thru all
of the modes and their speed settings for the operator to review.
•If changes are needed, press the sign mounted button for 5 seconds which will
start the mode settings to display again. If using the key chain remote, hold the
left button in for 1 second for the same effect.
•If desired, the sign can be pre-set at your base facility for transportation and set-
up at a different location.
•The violator alerts can be set in any order, but not at the same speed. If
attempted, this setting will skip to the next available number. To get the best
effect from the alerts, set the speeds at least 3-4 MPH difference. If you wish to
not use one of the violator alert settings, set the speed high, i.e. 97 MPH.
•Holding the button will scroll through the numbers faster for quicker setup. If the
desired setting is passed, the numbers will start over after 99.

•If using the optional key chain remote, the left button advances the numbers
while the right button reverses them.
•To start over, either turn off/on the sign with the power key OR when using the
key chain remote, hold the left button in for 3 seconds for a power reset.
After setting the clock, (see Section 11 “Setting the Clock & Timed Events”) the
sign will revert back to Normal Mode (NM). If Violator Alert mode is desired, it
will have to be set to “VA” mode again.
Violator Alert Settings Summary
Push button until display shows “VA”
Wait five seconds for MS (Minimum Speed) to display
“MS” will display. Push the button to set the desired speed.
Wait five seconds for SL (SLOW) to display
“SL” is displayed. Push the button to set desired speed.
Wait five seconds for RB (Flashing Red & Blue) to display
“RB” is displayed. Push the button to set desired speed.
Wait five seconds for FL (Flashing Speed) to display
“FL” is displayed. Push the button to set desired speed.
Wait five seconds for BL (Blanking Speed) to display
“BL” is displayed. Push the button to set desired speed.
After five seconds the last speed sets and the display goes dark
Traffic Set-Up Examples
35 mph neighborhood speed limit
Set the “MS” (the radar detected Minimum Speed limit) at 5 mph, the
“SLOW” message at 35, “Flashing Speed” at 40mph, the “Red & Blues” at
50 and the Blanking Speed at 60. This is what will happen: Oncoming
vehicles speeds will be shown on the sign traveling from 5 to 34 MPH. If the
vehicle is traveling 35 to 39, the SLOW message will flash. Between 41 and
49, their speed will be displayed while flashing. Over 50MPH, the display
will show the Red & Blue flashing lights pattern. At 60 and above, the
display is blank. As the vehicle slows, the appropriate “Violator Alert” will
show for their speed until they reach 34 MPH where their speed is displayed
normally.
School Zones
Set the “MS” (the radar detected Minimum Speed limit) at 15 mph (so drivers
in a school zone obeying the speed limit are not distracted), the “Flashing
Speed” at 16mph and the “Blanking Speed” for 40mph. This is what will
happen: For speeds under 15 MPH, no speed will be displayed. The display
will flash the speed for vehicles traveling between 16 and 39 MPH. No speed
will be displayed above 40 MPH.
9. RESULTS
The readings from the radar unit are filtered. The radar unit is very sensitive, so for
continuity of the oncoming driver, not every reading may be displayed. If there is a
difference between vehicle speeds of more than 3 miles per hour per second (extreme

acceleration or deceleration), the display will simply hold the last recorded speed for a few
seconds rather than jumping back and forth between speeds. A couple of examples:
Example 1: If a vehicle is traveling at 35mph and the car behind him is traveling
at 40mph, the sign will display the first vehicle at 35 until it passes.
The first vehicle’s speed will show for 1-1/2 seconds after it passes,
so the radar can establish and display vehicle two’s speed at 40mph.
Example 2: If a vehicle accelerates towards the sign from a stop at greater than 3
miles per hour per second, no speed will be displayed. If a vehicle
accelerates at 3 miles per hour per second or less, the sign will display
the speed as it increases.
10. ADVANCED FEATURES
In addition to the standard features there are some advanced features available mainly for
trouble shooting.
To enter the Advanced Feature mode, turn the unit ON and press the programming button
five (5) times before the intensity number blinks. First an “A” will appear on the left digit
and a number on the right. Press the programming button until the appropriate number is
shown for that slot. Wait for a “B” to appear and repeat this for “C” and “D” as well. This
will put you into that mode until the unit is turned off and back on again. See below a list of
codes and slots for these advanced features.
ABCD
9969Minimum Speed Mode
9 9 7 1 Alternate “Slow” Violator Alert Mode
9 9 7 3 Demo mode (see further instructions)
9 9 7 5 Show Serial Number
9 9 7 9 Display Diagnostic Mode
9 9 8 1 Auto Intensity Diagnostic Mode
9 9 8 3 Turn On & Off Radar Acceleration Filter
9 9 8 7 Turn On & Off No Display Availability
9 9 8 9 Turn On & Off Set Time Availability
Minimum Speed Mode
Lower speeds of 5 mph are distracting in most applications but are desirable in some. As a
default, the display will only show down to 5 mph but down to 1 mph is available. Putting
in the minimum speed code will turn on and off the down to one mode. If after putting in
the minimum speed code, the display shows “S1” then the speed will show down to 1 mph.
If “S5” shows then the speed will only show down to 5 mph.
Alternate Slow Violator Alert Mode
The display can show the “Slow” violator alert two ways. One is that only “Slow” is shown
if the vehicle speed is over that set speed. The other is that the “Slow” will show and then
the vehicle speed will display, alternating between the two until the vehicle slows below the
set speed. Both are very effective but one could be preferred above the other. The default is
just “Slow”. To switch from one or the other, put in the code and if the display shows “On”
then only the “Slow” message will display. If after the code is put in and “Off” shows then
the display will alternate between “Slow” and their speed.

Demo Mode
Demo Mode will allow you to select 1 of 6 Demo. The display will show DM for Demo
Mode and then a number. Change the number to the desired demo
1 = Counts up and down from 51 to 59 and flashes
Demonstrates Dimming Feature
Shows “Slow” Violator Alert
Shows “Red and Blue” Violator Alert
2 = Shows just “Slow” Violator Alert
3 = Shows just “Red & Blue” Violator Alert
4 = Counts up and down from 31 to 39 flashes
Demonstrates Dimming Feature
Shows “Slow” Violator Alert
Shows “Red and Blue” Violator Alert
5 = Scrolls RU2 Fast
6 = Snow Flakes
EX = Exit back to main menu
If the button is pressed during the Demo, the display will allow you to re-select another
demo.
Show Serial Number Mode
Serial Number mode will display seven (7) two (2) digit numbers. This is your software
serial number
Display Diagnostic Mode
Display diagnostic mode will make several patterns on the display used to test the display
integrity. Pressing the program button five (5) times while the display is blank just after
The red and blue test will exit and return to Main Menu.
Auto Intensity Diagnostic Mode
Auto Intensity Diagnostic Mode will test the ability to auto adjust the brightness of the
display according to the ambient light. A small sensor in the center of the sign reads the
outside light so the processor may determine how bright to make the display. Once in this
mode, the outside light can be varied and will show a number from 0 to 9, with 0 being the
lowest and 9 the highest. Putting your hand over the sensor can change this reading.
Turning the Radar Acceleration Filter On and Off
Once this code is put in the display will show either an “On” or “Off”. “On” means the
filter was off and will now be turned on. “Off” means the filter was on and will now be
turned off. We recommend the Filter be “On” for most applications.
Turning the No Display Availability On and Off
This feature simply leaves the “ND” mode in or out of the main menu. “On” means the
display availability was off and will now be turned on. “Off” means the Display
Availability was on and will now be turned off. We recommend the Display Availability be
“Off” for most applications.
Turning the Set Time Availability On and Off
This feature simply leaves the Set Time mode in or out of the main menu. “On” means the
Set Time Availability was off and will now be turned on. “Off” means the Set time

Availability was on and will now be turned off. We recommend the Set Time Availability
be “Off” for most applications.
“Optional” Slow and Red Blue Violator Features
These features are built in to your radar display but may not be configured to operate
because they are either not appropriate for the application or were not purchased.
These optional Violator Alerts may be viewed by running the demo mode in the “Advanced
Features” section of this manual.
Please contact Kustom Signals should you have any questions or need further assistance.
11. SETTING THE CLOCK AND TIMED EVENTS
Note: Unless the sign is to be powered on and off automatically at certain times, it is
not necessary to set the clock
The internal timer is a 24 clock used to turn off the display’s system to extend
battery life or to prevent disturbing residents at late or early hours.This feature will
not take into account weekends, holiday or daylight savings time. The Set Time
function must first be “turned on” in order to set the On/Off times. See Section 10 –
Advanced Features, code 9989 to activate this function. Once the feature is activated,
you will see the following codes added to the startup display setting:
TIMER CODE CHART
ST => “Set Time” Time Set Menu
EN => “Enable” Turn on the timer feature
DS => “Disable” Turn off the timer feature
ON
OH => “On Hour” Hour at which sign is to turn on
OM => “On Minute” Minute at which sign is to turn
OFF
FH => “Off Hour” Hour at which sign is to turn off
FM => “Off Minute” Minute at which sign is to turn
TIME
HR => “Hour” Set current time hour (24 hour)
MN => “Minutes” Set current time minute
SETTING THE EVENT TIMER
Note: If you become lost while setting any of the numbers, the settings operate the same as
the display set. In other words, if any numbers are missed the first time around, they will
repeat again by holding in the pushbutton. Also, the power key can be cycled on and off to
start over from the beginning or the key chain remote option allows you to advance or
reverse all numbers using both of its buttons.
As an example, let’s set the sign to operate only during normal to high traffic hours
(for conserving the battery) to run daily from 5:30 AM to 11:45 PM. The current
time is 8:17 AM. These would be the programming steps:

•Turn power on. After the brightness number changes, push the button and stop on
“ST”, the “Set Time” mode. Push the button until the display shows “EN” (Enable):
Wait five seconds for “OH” (“ON” Hour) to display.
“OH” displays. Push the button to see 05 (hours) on the display
Wait five seconds for “OM” (“ON” Minute) to display.
“OM” is displayed. Push the button to see 30(minutes)
Wait five seconds for “FH” (“OFF” Hour) to display.
“FH” is displayed. Push the button to see “23” (11PM)
Wait five seconds for “FM” (“OFF” Minute) to display.
“FM” is displayed. Push the button to see “45” desired speed
Wait five seconds for “HR” (Current Hour) to display
“HR” is displayed. Push the button to set “08”
Wait five seconds for “MN” (Current Minute) to display
“MN” is displayed. Push the button to set “17”
Section C –Technical Information
12. SPECIFICATIONS
a. Overall: Dimensions: 26” Wide x 20.5” Tall x 9” Deep
Shipping Weight: 40 Lbs.
Operational Temperature Range: -22 degrees F to +158 degrees F
Speed detection range: 5-99 mph
b. Casework:
i. 1/8” thick welded aluminum construction, front panel access to critical
components.
ii. All stainless steel hardware
iii. White powder coat finish inside and out –custom colors available.
iv. MUTCD-compliant “YOUR SPEED” reflective sign included.
v. Lexan display shielding with a smoked, non-glare finish for easy readability even
in direct sunlight.
vi. Universal mounting bracket included –please specify application
c. Electronics:
i. K-band, single-directional (approach only) radar gun.
ii. Latest generation AllnGaP, high intensity LED’s.
iii. 12” Full Matrix (rounded) characters for quick recognition.
iv. Minimum Speed Display, High Speed Blanking & Flashing Digital Violator
Alert –Standard.

v. Automatic intensity adjustment to ambient light conditions.
vi. 12 VDC operation, 12 VDC or 100 –277 VAC, 50/60 Hz input.
vii. Keyed On/Off switch.
viii. Single cycle ON/OFF clock –standard
ix. Automatically defaults to last settings upon power up.
13. OPTIONS and UPGRADE
1. Hitch Mount
2. Traffic Count Data Acquisition System with software
3. Solar Power System with mounting bracket
4. “SLOW” violator alert
5. Red-Blue flashing bars violator alert
14. WARRANTY
Kustom Signals warrants parts and workmanship on the LED display for (2) years. The
radar unit is warranted by the manufacturer for (2) years. On-site labor is not included.
Parts are repaired within five business days of receipt, and include ground service shipping
within the USA. Warranty does not include physical damage from misuse, acts of nature,
terrorism or vandalism. Wear and tear items such as tires are not covered. Please forward
any warranty issues to the Shipping Address found in Section 16. Please call for authorized
RMA before returning any parts.
15. TROUBLE SHOOTING TIPS
1. If no speed is displayed:
1. Check battery(s) with a voltage meter to be sure they are outputting at least
12 volts.
2. Check battery charger indicator lights. Be sure there is power to the charger
from your outlet and power out from the charger measures higher than 12
volts.
3. Check your “Set Time” feature and be sure your clock is set properly to
display at the correct times. If in doubt, disable the set time feature.
2. If a “NR” is displayed:
Please note the radar can be accessed via a panel on the back side of the LED
display. Use the “L” key to remove the tamper resistant screws and slide the cover
over. 1. Check the radar gun connector to be sure of a good connection.
2. Check the indicator light on the back of the radar unit:
•A solid red LED indicates a vehicle traveling away from the unit is
being measured.
•A solid Green LED indicates a vehicle traveling towards the unit is
being measured.
•A flashing red LED indicates power but no target is being acquired.
3. If display is not showing the proper oncoming vehicles –See section 5.

4. If you loose keys:
3. The On/Off key and enclosure “triangle” key can be purchased from
Kustom Signals. Please call for pricing.
Note: In a pinch, the “triangle” lock may be opened by placing a flat head
screw driver into the grove and gently turning counter clockwise.
16.KUSTOM SIGALS CONTACT INFORMATION
Kustom Signals Inc.
9652 Loiret Boulevard
Lenexa, Kansas 66219
United States
Tel. + 1 [phone]
Technical Support
As your First Responders for troubleshooting, our skilled technicians expedite issue resolution with
personalized support services to ensure your products perform precisely and efficiently.
Call or email Technical Support for troubleshooting, operation and installation of Kustom Signals
manufactured equipment. Hours of Operation:
Monday - Friday
Video Hours 7:00 a.m. - 6:00 p.m. CST/CDT
Speed Hours 8:00 a.m. - 4:30 p.m. CST/CDT
Phone Number: 800-835-0156, opt. 1; opt. 4
Email Video Support Specialists at: [email protected]
Email Radar, SMART, and Laser Support Specialists at: [email protected]
Technical Support Manager: Kevin Unrein: [email protected]
Customer Service
Our professional support team is set to answer your questions and assist you in working toward
closure on any issue that may be encountered.
•Provide RMAs
•Provide Repair Estimates
•Track Repair Status
•Research Repair and Warranty Histories
•Purchase Extended Warranties
•Provide Operation and Installation Manuals
Hours of Operation:
Monday - Friday
8:00 a.m. - 4:30 p.m. CST/CDT
Phone Number: 800-835-0156:

•RMA (Return Merchandise Authorization) - opt. 1; opt. 2; opt. 2
•Repair Status - opt. 1; opt. 3
Contact information
Email Customer Support Department at: [email protected]
Customer Support Manager: Stephanie Blake sb[email protected]
Parts & accessories
Two easy ways to find exactly what you need: online or on the phone. We offer fast turnaround of
the parts and accessories you need.
Hours of Operation:
Monday - Friday
8:00 a.m. - 4:30 p.m. CST/CDT
Phone Number: 800-835-0156:
•Place an order on an existing unit - opt. 1, opt. 1, opt. 1
•To purchase new equipment (through Sales) - opt. 1; opt. 1; opt. 2
Contact information
Email Parts Department at: [email protected]
Parts Sales Manager: Kevin Unrein: [email protected]

Section D –Optional Data Recording System
Quick Start Guide –Data Recording Unit
1) Record Data:
A) When powered on, the data recorder’s LCD screen will display the “Main Menu” similar to
Figure 1, below. Check the time and date listed.
1. If the time needs to be corrected, see Section 3 below.
2. If the time is correct, insert the SD (Serial Data) card into the small slot located on
the right side of the Data Recorder until it locks.
Figure 1 –Main Menu
2) Retrieving Data:
a) When you have finished collecting traffic data, hold any key and the display will read
“Remove SD Card”.
b) To remove the card, press the SD card in and it will pop out.
3) Setting the Date and Time:
Figure 2 –Set Time
a) Before inserting the SD card, first power up as described above. Next, press “Enter” to get
to the Settings Menu, Figure 2.
b) Press “Enter” when the display reads “Set Time”.
c) Using the “+” and “-” keys, set the correct Month, Day, Year, Hour, and Minutes. When
you have the correct number entered for each, press the “Enter” key to get to the next field.
Please note: Military time is used, i.e. 2:00 PM should be entered as 14:00.

d) When all the fields have been completed, the display will show “Time Set Successful” and
then it will return you to the main menu.
4)Data Recording Notes
•Inserting the SD card will not automatically erase the previous data. See the
paragraph “Format Card” (part of the In Depth Guide) for the information on deleting
all of the files on a full SD card.
•The data recording unit will save the previous settings, including date, time and custom
file name, if custom name set up and enabled.
•The backlight on the display will turn off after 1 minute of inactivity from the user. If a
card is in the unit, it will continue recording data and display speeds, Figure 3. Press
any key to turn on the backlight again.
Figure 3 –Speed of oncoming vehicles being recorded.
•The data is saved in an ASCII text format and can be viewed using the Traffic Count 7
or you can create your own reports and graphs with the raw data and your own
programs like Microsoft Excel®.
•A 128MB SD card can save over 6,000,000 vehicle entries. Note that the more vehicles
saved on your card, the longer the reports will take to generate.

Section B - In Depth Guide and Setting Commands –Data Recording Unit
Use the + and –buttons to navigate thru the Settings Menu. To select the displayed option,
press the Enter button.
Settings Menu
Figure 4 - Settings Menu
The Settings Menu allows you to:
•Set Distance - Set the distance at which the radar is picking up vehicles. The distance units
automatically align with the speed units being used by the radar (e.g. miles if MPH and
kilometers is KPH).
•Your File Name - This is helpful if you decide to move the trailer to a different location on
the same day. Each file can list, for example, the street name so when you are ready to run
the reports, you can easily identify each location. If you have multiple trailers/signs, each
unit can have a unique name or number.
a) Make Your File Name
The file name is (8) characters long and can be any combination of letters, numbers, and
spaces. The default file name is in “MMDDYY.RU2” format. If the first file is not
deleted and the card is used again on the same date, the next file will read “MMDDYY-
1.RU2”. It will automatically rename the files up to “MMDDYY-9.RU2”. When 10
such automatically renamed files are already present, you will get an error message.