Lenovo Thunderbolt 3 Essential Dock User manual

Lenovo Thunderbolt 3 Essential Dock
User Guide

http://www.lenovo.com/safet
Note: Before using this information and the product it supports, ensure that ou read and understand the
warrant information in the documentation that comes with the product.
First Edition (December 2019)
© Copyright Lenovo 2019
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
Chapter 1 About the dock 1
Product description . . . . . . . . . . . . . . 1
In the box . . . . . . . . . . . . . . . . . . 1
Product overview . . . . . . . . . . . . . . . 2
Statement on USB transfer rate . . . . . . . . 2
Chapter 2 Set up the dock 3
Install the dock . . . . . . . . . . . . . . . . 3
Update the device driver and firmware . . . . . . . 3
Chapter 3 Use the video output
connectors of the dock 5
Supported resolutions . . . . . . . . . . . . . 5
Configure the external displa s . . . . . . . . . . 5
Chapter 4 Use the Ethernet
connector of the dock 7
Chapter 5 Troubleshooting 9
Appendix A Accessibility
information 11
Appendix B Trademarks 13
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ii Lenovo Thunderbolt 3 Essential Dock User Guide

Chapter 1 About the dock
Product description
The dock is an expansion module. It can easil connect our computer to multiple devices, such as a
headset, a monitor, and a Universal Serial Bus (USB) device.
Operating system requirement: Microsoft® Windows® 10.
Compatible computers list
Go to https://www.lenovo.com/support/docks and select the entr for the dock.
In the box
• Lenovo Thunderbolt 3 Essential Dock
• ac power adapter
• Power cord
• ThunderboltTM 3 cable
• Documentation
Contact our place of purchase if an item is missing or damaged. Ensure that ou retain our proof of
purchase and packing material. The might be required to receive warrant service.
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Product overview
1 Power connector Connect to ac power with the accompan ing ac power adapter and power cord.
2 USB-CTM connector (for
connecting to computer) Connect to our computer with the accompan ing Thunderbolt 3 cable.
3 Displa Port® 1.4
connector Connect to an external displa with a Displa Port cable.
4 HDMITM 2.0 connector Connect to an external displa with a High-Definition Multimedia Interface (HDMI)
cable.
5 Alwa s On USB 3.2
connector Gen 1
• When the dock is connected to ac power (no matter the dock is connected to our
computer or not), charge a USB-compatible device with the output voltage and
current of up to 5 V and 3 A.
• Connect a USB-compatible device to transfer data at USB 3.2 speed, up to 5 Gbps.
6 Ethernet connector Connect to a LAN with an Ethernet cable.
7 11 USB-C (USB 3.2 Gen
2) connector
Connect to a USB-C compatible device to transfer data at USB 3.2 speed, up to 10
Gbps.
8 Securit -lock slot
Lock the dock to a desk, table, or other fixture through a compatible securit cable
lock.
Note: The slot supports cable locks that conform to the Kensington MiniSaver® lock
standards using Cleat™ locking technolog .
9 Audio connector
Connect to a headphone or a headset with a 3.5-mm (0.14-inch) and 4-pole plug.
Note: Ensure that the dock is the default audio device of our computer. See “Use
audio” in our computer User Guide.
10 USB 3.2 connector Gen
1Connect to a USB-compatible device to transfer data at USB 3.2 speed, up to 5 Gbps.
Statement on USB transfer rate
Depending on man factors such as the processing capabilit of the host and peripheral devices, file
attributes, and other factors related to s stem configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will var and will be slower than the data rate listed
below for each corresponding device.
USB device Data rate (Gbit/s)
3.2 Gen 1 / 3.1 Gen 1 5
3.2 Gen 2 / 3.1 Gen 2 10
3.2 Gen 2 × 2 20
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Chapter 2 Set up the dock
Install the dock
Use the accompan ing ac power adapter, power cord, and Thunderbolt 3 cable to install the dock. The dock
supplies power to the computer when the dock is connected to ac power and our computer.
Enable the dock
To enable the dock when ou connect it to the computer for the first time, do either of the following:
• Confirm the change when prompted if ou have the administrator privilege.
• Restart the computer. When the logo screen is displa ed, press F1 or Fn+F1 to enter the BIOS menu.
Select Config ➙ Thunderbolt(TM) 3 ➙ Security level ➙ No Security.
Update the device driver and firmware
Note: This is an optional operation.
The device driver is preinstalled on compatible Lenovo computers and the firmware is embedded into the
dock. The dock is read for use after ou connect it to our computer.
Lenovo recommends that ou update the device driver and firmware whenever a later version is available.
You also can download the latest device driver and firmware from http://www.lenovo.com/support/docks.
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Chapter 3 Use the video output connectors of the dock
The dock has two video output connectors:
• One Displa Port connector
• One HDMI connector
Supported resolutions
• If ou connect the dock to a Thunderbolt 3 connector on our computer, and the connector supports
Displa Port 1.4,
– One video output: up to 3840 x 2160 pixels / 60 Hz
– Two video output: up to 3840 x 2160 pixels / 60 Hz
• If ou connect the dock to a Thunderbolt 3 connector on our computer, and the connector supports
Displa Port 1.2,
– One video output: up to 3840 x 2160 pixels / 60 Hz
– Two video output: up to 3840 x 2160 pixels / 30 Hz
• If ou connect the dock to a USB-C connector on our computer, and the connector supports Displa Port
1.2,
– One video output: up to 3840 x 2160 pixels / 30 Hz
– Two video output: up to 1920 x 1080 pixels / 60 Hz
For the maximum displa matrix, go to https://support.lenovo.com/us/zh/solutions/pd029622#USB-C%20dock
and select the entr for the dock.
Configure the external displays
You can configure the external displa s connected to our dock:
• Set the displa mode: extend, mirror or duplicate, or single displa .
• Set the orientation, brightness, resolution, color, and more.
To configure the external displa s, see “Connect to an external displa ” in our computer User Guide.
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Chapter 4 Use the Ethernet connector of the dock
You can use the Ethernet connector on the dock to connect our computer to a standard 10 Mbps, 100
Mbps, or 1000 Mbps network with an Ethernet cable.
The Ethernet connector has two network status indicators. When the green indicator is on, the computer is
connected to a LAN. When the ellow indicator blinks, data is being transmitted.
Depending on our computer, some of the following functions are available when the dock is connected to a
LAN.
• Preboot eXecution Environment
• MAC address Pass Through
• Wake on LAN
• Wake on LAN from Dock
To view the functions supported b our computer, go to https://support.lenovo.com/us/en/solutions/accs-
guide. Select Network function support ➙ Option Compatibility Matrix. Then, follow the on-screen
instructions.
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8Lenovo Thunderbolt 3 Essential Dock User Guide

Chapter 5 Troubleshooting
General
1. The dock does not work after being connected to my computer
Ensure that:
• You use the accompan ing ac power adapter, power cord, and Thunderbolt 3 cable to connect the
dock correctl .
• The USB-C connector on our computer works correctl .
2. The charging speed for the connected device, such as a mobile phone, is slow
Connect our device to the Alwa s On USB 3.2 connector Gen 1.
3. The mouse and keyboard cannot wake up my computer when connected to the Always On USB
3 2 connector Gen 1
Connect our mouse or ke board to another USB connector on the dock.
4. My computer cannot be charged after I connect it to the dock
Ensure that ou connect the dock to ac power with the power adapter accompanied with the dock.
Video output
1. I connect the external display to the dock The external display is blank
Ensure that:
• No more than two external displa s are connected to the dock.
• Your computer connected to the dock is running correctl and is not in sleep or hibernation mode.
When the computer is in sleep or hibernation mode, the external displa is alwa s blank.
• The latest device driver is correctl installed.
• The following components are securel connected:
– Your computer and the dock
– The dock and electrical outlet
– The dock and external displa s
If the problem persists, disconnect all cables from the dock, and uninstall the dock device driver. Then,
reinstall the device driver and reconnect all cables to the dock.
2. I connect the external display to the dock I cannot play back videos on the external display but
can play them back on the computer display
Some computers do not support the Certified Output Protection Protocol (COPP), and ou cannot pla
back the protected videos on the external displa connected to the dock.
To pla back videos on the external displa , ou can connect the external displa to the corresponding
video output connector on our computer, and configure the displa settings to our preference. See
“Configure the external displa s” on page 5.
3. I connect the external display to the dock The images on the external displays flutter
Check the displa resolution of the external displa s and ensure that the resolution is supported b the
dock.
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Appendix A Accessibility information
Documentation in accessible formats
Lenovo provides electronic documentation in accessible formats, such as properl tagged PDF files or
H perText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that
visuall impaired users can read the documentation through a screen reader. Each image in the
documentation also includes adequate alternative text to explain the image so that visuall impaired users
can understand the image when the use a screen reader.
To open and view PDF files, our computer must have the Adobe Reader program installed. The Adobe
Reader program also is available for download at:
http://www.adobe.com
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Appendix B Trademarks
LENOVO and LENOVO logo are trademarks of Lenovo.
Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are trademarks of the Microsoft group of companies.
Displa Port is a trademark of the Video Electronics Standards Association.
The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
USB-C is a trademark of USB Implementers Forum.
All other trademarks are the propert of their respective owners. © 2019 Lenovo.
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Part Number: SP40M56899
Printed in China
(1P) P/N: SP40M56899
*1PSP40M56899*