Lenovo THINKSERVER RS210 Guide

ThinkServer
Warranty and Support Information
Machine Types: 6522, 6523, 6524, 6525, 6526, 6528, 6529, 6530, 6531,
6532, 6533, and 6534

ThinkServer
Warranty and Support
Information

Note
Before using this information and the product it supports, be sure to read and
understand the following:
vChapter 4, “Notices,” on page 19.
vThe Important Notices and the Safety Information manuals that are included with
the product.
First Edition (September 2009)
© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2005.
LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant a General Services Administration ″GSA″contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
Chapter 1. Information resources...............1
ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1
Documentation .....................1
Help and service .....................2
Before you call.....................2
Calling for service ...................2
Lenovo product service information for Taiwan..........6
Chapter 2. Lenovo Limited Warranty .............7
Warranty Information ...................11
Suplemento de Garantía para México..............15
Chapter 3. Customer Replaceable Units (CRUs) .........17
Chapter 4. Notices ...................19
Turkish statement of compliance ...............20
European conformance CE mark ...............20
Trademarks ......................20
© Lenovo 2009. Portions © IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources
This chapter contains information about where to go for additional information
about Lenovo®products, what to do if you experience a problem with your
system, and how to call for help and service.
ThinkServer Web site (http://www.lenovo.com/thinkserver)
The ThinkServer™Web site provides up-to-date information and services to
help you buy, upgrade, and maintain your server. You can also do the
following:
vAccess the Lenovo Limited Warranty
vAccess the online manuals for your products
vAccess the troubleshooting and support information for your server model
and other supported products
vDownload the latest device drivers and software updates for your server
model
vFind the service and support phone number for your country or region
vFind a Service Provider located near you
Documentation
The ThinkServer Documentation DVD is included with your server and provides
the following manuals:
Installation and User Guide
This manual contains safety information, setup instructions, hardware
and software requirements, part replacement instructions, and
configuration instructions.
Rack Installation Instructions
This manual provides instructions on how to install the server in a
rack cabinet.
Note: This manual is only available for some models.
Safety Information
This multilingual manual contains safety and Regulatory Emissions
notices.
If you experience a problem with your server, refer to the troubleshooting and
diagnostics information in the Installation and User Guide that is included on the
ThinkServer Documentation DVD. In addition, you can refer to the Hardware
Maintenance Manual, which contains safety information, features and
© Lenovo 2009. Portions © IBM Corp. 2005. 1

specifications, software configuration information, part listings, component
replacement and repair procedures, and diagnostic information. The Hardware
Maintenance Manual is available at:
http://www.lenovo.com/support
If you suspect a software problem, refer to the documentation, including
readme files and online help, that comes with the operating system or
application program.
You can get the latest technical information and download device drivers and
updates by following the instructions at the Lenovo Web site:
http://www.lenovo.com/support
Help and service
This section contains information about calling for help and service.
Before you call
Before you call, do the following to try to solve the problem by yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system and optional devices
are turned on.
vUse the troubleshooting information in your system documentation, which is
available on the ThinkServer Documentation DVD that comes with your
system.
vCheck for updated information, new device drivers, and hints and tips at the
Lenovo Support Web site:
http://www.lenovo.com/support
vHave the following information available:
– Machine type and model
– Serial numbers of your hardware products
– Description of the problem
– Exact wording of any error messages
– Hardware and software configuration information
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
2Warranty and Support Information

The following services are available during the warranty period:
Problem determination
Trained personnel are available to assist you with determining a
hardware problem and deciding what action to take to fix the
problem.
Hardware repair
If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.
Engineering Change management
There might be changes that are required after a product has been
sold. Lenovo will make selected Engineering Changes (ECs) that
apply to your hardware available.
The warranty does not cover the following:
vReplacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to devices drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Telephone numbers are subject to change without notice. The most up-to-date
telephone list for Lenovo Support is always available at:
http://www.lenovo.com/support/phone
Country or Region Telephone Number
Africa Africa: [phone]
South Africa: [phone], 0800110756, and [phone]
Central Africa: Contact the nearest Lenovo Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 1300-880-917 (English)
Austria [phone] (German)
Belgium 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 (Spanish)
Brazil Calls made from within the Sao Paulo region (11) 3889-8986
Calls made from outside the Sao Paulo region 0800-701-4815
(Brazilian Portuguese)
Bulgaria 359-2-9734618
359-2-9693650
Canada 1-800-565-3344 (English, French)
Chapter 1. Information resources 3

Country or Region Telephone Number
Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish)
China
(Hong Kong S.A.R.)
8205-0333 (Cantonese, English, Mandarin)
China
(Macau S.A.R.)
795-9892 (Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029 (Spanish)
Croatia Calls within the country: 0800-0426
Calls outside the country: [phone]
Cyprus [phone]
Czech Republic [phone]
Denmark Warranty service and support: 7010-5150 (Danish)
Dominican Republic 1-866-434-2080 (Spanish)
Ecuador 1-800-426911 (Spanish)
Egypt [phone]
El Salvador 800-6264 (Spanish)
Estonia [phone]
[phone]
Finland [phone] (Finnish)
France 0810-631-213 (French)
Germany 01805-004618 (German)
Greece [phone]
Guatemala 1800-624-0051 (Spanish)
Hungary 36-1-382-5720
36-1-382-5716
(Hungarian)
Honduras Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
India 1800-425-6666 (English)
Indonesia 021-5238 823
001-803-606-282 (Local number only)
[phone] (DID)
(English, Bahasa Indonesian)
Ireland 01-881-1444 (English)
Israel [phone] (Hebrew, English)
Italy [phone] (Italian)
Japan 0120-03-5555 (Japanese)
4Warranty and Support Information

Country or Region Telephone Number
Korea 1588-6782 (Korean)
Latvia [phone]
Lithuania [phone]
Luxembourg [phone] (French)
Malaysia 1800-88-1889 (Local number only)
[phone] (DID)
(English, Bahasa Melayu)
Malta [phone]
Mexico 001-866-434-2080 (Spanish)
Middle East [phone]
Netherlands 020-513-3939 (Dutch)
New Zealand 0800-777-217 (English)
Nicaragua 001-800-220-1830 (Spanish)
Norway 8152-1550 (Norwegian)
Panama 206-6047
001-866-434-2080 (Lenovo Customer Support Center - toll free)
(Spanish)
Peru 0-800-50-866 (Spanish)
Philippines 1800-1601-0033 (Local number only)
[phone] (DID)
(English, Filipino)
Poland General number: [phone] (Polski)
Portugal [phone] (Portuguese)
Romania [phone]
Russia Moscow: [phone]
Toll free: 8 800 200 6300
(Russian)
Singapore 800-6011-343 (Local number only)
[phone] (DID)
(English)
Slovakia [phone]
Slovenia [phone] (Slovenian)
Spain 91-714-7830 or 90-110-0000 (Spanish)
Sri Lanka [phone] or [phone] (English)
Sweden 077-117-1040 (Swedish)
Switzerland 0800-55-54-54 (German, French, Italian)
Taiwan 886-2-8723-9799 or 0800-000-700 (Mandarin)
Chapter 1. Information resources 5

Country or Region Telephone Number
Thailand 1800-060-066 (Local number only)
66-2273-4088
[phone] (DID)
(English, Thai)
Turkey 00800-4463-2041 (Turkish)
United Kingdom 08705-500-900 (Standard warranty support)
(English)
United States 1-800-426-7378 (English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For Northern Area and Hanoi City:
844 3 946 2000 / 844 3 942 6457
For Southern Area and Ho Chi Minh City:
848 3 829 5160 / 844 3 942 6457
(English, Vietnamese)
Refer to Chapter 2, “Lenovo Limited Warranty,” on page 7 for a complete
explanation of warranty terms. You must retain your proof of purchase to
obtain warranty service.
Lenovo product service information for Taiwan
6Warranty and Support Information

Chapter 2. Lenovo Limited Warranty
L505-0010-01 04/2008
This Lenovo Limited Warranty applies only to Lenovo branded hardware
products you purchased for your own use and not for resale. This Lenovo
Limited Warranty is available in other languages at www.lenovo.com/
warranty.
What this Warranty Covers
Lenovo warrants that each hardware product that you purchase is free from
defects in materials and workmanship under normal use during the warranty
period. The warranty period for the product starts on the original date of
purchase specified on your sales receipt or invoice unless Lenovo informs you
otherwise in writing. The warranty period and type of warranty service that
apply to your product are designated below under the section titled ″Warranty
Information.″
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT,
SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW
AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON
DURATION MAY NOT APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or an approved service
provider. Each of them is referred to as a ″Service Provider.″A list of Service
Providers and their telephone numbers is available at www.lenovo.com/
support/phone.
Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider’s normal
service area. Contact a local Service Provider for location-specific information.
© Lenovo 2009. Portions © IBM Corp. 2005. 7

What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail, or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a ″Customer Replaceable Unit″or ″CRU.″If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through
your application of software updates or the installation of a CRU by you, your
Service Provider will arrange for service under the type of warranty service
designated for the product under the section titled ″Warranty Information.″
If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
equivalent.
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the
replaced product or part becomes Lenovo’s property and the replacement
product or part becomes your property. Only unaltered Lenovo products and
parts are eligible for replacement. The replacement product or part provided
by Lenovo may not be new, but it will be in good working order and at least
functionally equivalent to the original product or part. The replacement
product or part shall be warranted for the balance of the period remaining on
the original product.
Before your Service Provider replaces a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
warranty service;
2. ensure that the product or part is free of any legal obligations or
restrictions that prevent its replacement; and
3. obtain authorization from the owner to have your Service Provider service
a product or part if you do not own it.
8Warranty and Support Information

Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and
sufficient, free, and safe access to your facilities to perform service; and
4. ensure that all information about identified or identifiable individuals
(″Personal Data″) is deleted from the product or that, with respect to any
Personal Data that you did not delete, you are in compliance with all
applicable laws.
Use of Personal Information
If you obtain service under this warranty, Lenovo will store, use, and process
information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo will use
this information to perform service under this warranty and to improve our
business relationship with you. We may contact you to inquire about your
satisfaction regarding our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to
entities acting on our behalf. We may also disclose it where required by law.
What this Warranty Does not Cover
This warranty does not cover the following:
vuninterrupted or error-free operation of a product;
vloss of, or damage to, your data;
vany software programs, whether provided with the product or installed
subsequently;
vfailure or damage resulting from misuse, accident, modification, unsuitable
physical or operating environment, natural disasters, power surges, or
improper maintenance by you;
vdamage caused by a non-authorized service provider;
vfailure of, or damage caused by, any third party products, including those
that Lenovo may provide or integrate into the Lenovo product at your
request; and
vany technical or other support, such as assistance with ″how-to″questions
and those regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on the
product or its parts.
Chapter 2. Lenovo Limited Warranty 9

Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it is: 1) in
your Service Provider’s possession; or 2) in transit in those cases where the
Service Provider is responsible for the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data
including confidential, proprietary, or personal data contained in a product.
You should remove and/or backup all such information from the product prior
to its service or return.
Circumstances may arise where, because of a default on Lenovo’s part or other
liability, you may be entitled to recover damages from Lenovo. In each such
instance, regardless of the basis of your claim against Lenovo (including
breach, negligence, misrepresentation, or other contract or tort claim), except
and to the extent that liability cannot be waived or limited by applicable laws,
Lenovo shall not be liable for more than the amount of actual direct damages
suffered by you, up to the amount you paid for the product. This limit does
not apply to damages for bodily injury (including death) and damage to real
property or tangible personal property for which Lenovo is liable under law.
This limit also applies to Lenovo’s suppliers, resellers, and your Service
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,
and your Service Provider are collectively responsible.
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE
TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Dispute Resolution
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or
Sri Lanka, disputes arising out of or in connection with this warranty shall be
finally settled by arbitration held in Singapore and this warranty shall be
governed, construed and enforced in accordance with the laws of Singapore,
without regard to conflict of laws. If you acquired the product in India,
disputes arising out of or in connection with this warranty shall be finally
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be
held in accordance with the Arbitration Rules of Singapore International
10 Warranty and Support Information

Arbitration Center (″SIAC Rules″) then in effect. Arbitration in India shall be
held in accordance with the laws of India then in effect. The arbitration award
shall be final and binding on the parties without appeal. Any award shall be in
writing and set forth the findings of fact and the conclusions of law. All
arbitration proceedings, including all documents presented in such
proceedings, shall be conducted in the English language, and the English
language version of this warranty prevails over any other language version in
such proceedings.
Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT
CANNOT BE WAIVED OR LIMITED BY CONTRACT.
European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware
products purchased in EEA countries may be obtained in any EEA country in
which the product has been announced and made available by Lenovo.
Warranty Information
Machine
Type Country or Region of Purchase Warranty Period
Type of
Warranty
Service
6522 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6523 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
Chapter 2. Lenovo Limited Warranty 11

Machine
Type Country or Region of Purchase Warranty Period
Type of
Warranty
Service
6524 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6525 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
6526 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6528 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
6529 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6530 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
12 Warranty and Support Information

Machine
Type Country or Region of Purchase Warranty Period
Type of
Warranty
Service
6531 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6532 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
6533 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 1
year
1 and 2
Australia, New Zealand, Japan Parts and labor - 1
year
1 and 2
Keyboard and
mouse - 1 year
1
6534 United States, Canada, Latin America,
Europe, Middle East, Africa
Parts and labor - 3
years
1 and 2
Australia, New Zealand, Japan Parts and labor - 3
years
1 and 2
Keyboard and
mouse - 1 year
1
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your call,
parts availability, and other factors.
A warranty period of three (3) years on parts and one (1) year on labor means
that Lenovo will provide warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer
period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacement in the second and third years of
the warranty period.
Chapter 2. Lenovo Limited Warranty 13

Types of Warranty Service
1. Customer Replaceable Unit (″CRU″) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request.
CRUs that are easily installed by you are called Self-service CRUs, while
Optional-service CRUs may require some technical skill and tools. Installation
of Self-service CRUs is your responsibility. You may request that a Service
Provider install Optional-service CRUs under one of the other types of
warranty service designated for your product. An optional service offering may
be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. You may find a list of CRUs and their designation in the
publication that ships with your product or at www.lenovocom/CRUs. The
requirement to return a defective CRU, if any, will be specified in the materials
shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at
a designated service center, with shipping arranged by your Service Provider.
You are responsible for disconnecting the product. A shipping container will be
provided to you for you to return your product to a designated service center.
A courier will pick up your product and deliver it to the designated service
center. Following its repair or exchange, the service center will arrange the
return delivery of the product to you.
14 Warranty and Support Information