LONEALERT IDX ALERT User manual

387-1001
Product Manual
IDX ALERT.

Volume Up
Click once to turn the
volume down.
Volume Down
Click once to turn the
volume up.
Custom Timer
To create a Custom
Timer click the button
twice.
Default Timer
To create a Default
Timer, press and hold for
five seconds.
To cancel any Active
Timers, press and hold for
five seconds.
Cancel Timer
How to use the
IDX ALERT.

To turn the device on/off
press and hold the
power button. The
battery LED will turn solid
green when on.
Power On/Off
Click the button once,
twice or press and hold
it to answer a call.
Answering a call
Click the power button
once or twice to end a
call.
Ending a call
Click the SOS
button twice or press
and hold to raise an
alarm.
Raising an alarm

A Custom Timer creates a
Timer for a period set by the
user. To create a Custom
Timer press button 1 twice in
quick succession. You will be
prompted to leave your
desired length of time. You
can also leave a message
describing your location or
other relevant information.
This is available to
Respondents in an Alert.
Creating Custom Timers
A Default Timer creates a Timer
for a fixed duration. The
duration is set in The OWL Portal.
To create a Default Timer on the
device, press and hold button
1 for approximately 5 seconds.
You will feel a vibration shortly
after to confirm the Timer sent.
Default Timers
Timers
When your Timer expires, the device will start ringing. This is to
remind you that your Timer has expired and you need to take
action.
From a push of a button a lone worker can create
and set Timers. When a set Timer elapses before
you are able to take action, The OWL will create an
alert.

To Cancel a Timer, press and
hold button 2 for five seconds.
The vibrations every two
minutes will stop.
Cancelling Timers
When a Timer is active, the
device will give two quick
vibrations every 2 minutes.
If your Timer expires before
you have been able to up-
date it, you will receive a call
from your IDX ALERT device
or to the phone number you
have registered with us. In this
event, you need to take action
to let people know you are ok.
If the call is received via your
mobile phone, you will need
to enter your PIN code when
prompted via the keypad.
Your Timer will be restarted
if you had a periodic Timer
set, or cancelled if you set a
standard Timer.
If no mobile is set up, the call
will come to your device. You
can’t enter a pin, but just end
the call and either Create or
Cancel a Timer within 5 min-
utes to prevent an Alert.
Expired Timers

The Man Down function provides the lone worker
with added protection. Man Down is a tilt-switch
inside the IDX ALERT that automatically sends an
alarm signal if the device is tipped on its side for
longer than the set preset period.
This feature increases situational awareness,
enhances worker safety and improves response
time.
The device remains silent for
30 seconds and then notifies
you it is in a Man Down sta-
tus. You then have 30 sec-
onds to cancel this status by
simply putting the IDX ALERT
upright. If not cancelled, an
Alert will be raised.
To cancel the Man Down
Alert process and prevent a
false alert, simply put the unit
upright.
Functionality
What is
Man Down?

Lone worker
trips, falls or has
an accident.
The fall will
activate the Man
Down function.
This alerts The
OWL which will
then contact your
nominated contacts.
Your contact will try
to make contact via
the device to check
you are OK and send
help if needed.
1.
2.
3.
4.
The sequence
of events.

Alerts are dealt with by
the LONEALERT Respond-
er service or your nomi-
nated contacts, usual-
ly colleagues. Your IDX
ALERT will connect you
directly with a Respond-
er operator who will pro-
vide assistance and re-
assurance. If required,
they can direct emer-
gency services to you.
Nominated contacts will
be automatically noti-
fied by call, text mes-
sage and email.
Firstly, do not panic! If the alert is a false alert
you simple need to let the LONEALERT Responder
know, they will ask you for your PIN to verify your
identity.
What’s
my PIN?
You will be provided with a
memorable PIN by either your
manager, or your organisation’s
LONEALERT Champion.
What happens
with alerts?
What happens if you raise
a false alert?

Knowing how to raise an alert quickly is essential.
The Panic Alert button on the IDX ALERT is located
on the back of the device, designed for discretion,
quickness and ease of use in an emergency.
To raise an alert press the SOS
button either twice or press and
hold the button.
The Panic Alarm
In an alert, a brief
beep indicates the IDX
ALERT has connected
to the mobile network.
a further vibration
indicates that the
device has connected
to your response and
background audio
is being recorded.
what happens next
depends on how your
organisation has
chosen to manage an
alert.
The
Panic Alarm

10 red flashes - poor signal or if continuous
could indicate SIM card error.
1 green flash is a signal established then
the led turns off
3 short green flashes indicate the IDX
ALERT is communicating with The O.W.L.
3 long green flashes are call active and
outgoing call
GSM LED light
Battery Life
1 long green flash is device on or off when
turning on.
1 long green flash repeated is battery
charging
1 long red flash repeated means a charg-
ing error. When battery below 10% a red
intermittent flash starts.
When fully charged the LED goes out.
What do the LED
lights mean?

10 red flashes are NO GPS fix
3 green flashes are GPS fix
1 red flash is pre-alarm
2 red flashes shows a Man Down event. These
events happen when the device is tilted to
over 60 .
GPS LED light
When a Man Down status is detected, the IDX ALERT is silent
for 30 seconds. It then beeps, vibrates and the GPS LED double
flashes for a further 30 seconds . If not cancelled by putting the
unit upright, an alarm is raised.

Charging Dock
Key Features
Name | IDX Charging Station
Output | USB1: 5V/2.4A,9V/2.0A,12V/1.5A
USB2-USB6: 5V/1A USB7~USB10: 5V/2.4A
Input | 18-20VDC
Input Plug | DC 5.5*2.1mm
Product Code | 385-0001
When the IDX ALERT power
is on whilst charging, the
Man Down feature will not
be active. The IDX ALERT
charges from flat to full in
3-4 hours. The micro-USB
connection makes it con-
venient to charge from a
wall socket, in a vehicle or
connected to a computer.

IDX ALERT charging station is equipped with 10
USB connectors for output interfaces. It allows
several devices to be charged at the same
time. Industrial -grade plastic outer shell and
premium case ensure lifetime reliability. Input
voltage is ideal for international use. The
unique design makes your life simpler and
easier.
The IDX ALERT
Accessories

Basic Characteristics
Module
Name | IDX ALERT
Technology | GSM, GPRS, GPS, BLUETOOTH
GNSS
GNSS | GPS, GLONASS, GALILEO,
BEIDOU, SBAS, QZSS, DGPS
Receiver | 33 Channel
Tracking Sensitivity |-165dBM
Accuracy | < 3m
Hot Start | < 1s
Warm Start | < 25s
Cold Start | <35 s
Cellular
Technology | GSM
2G Bands | Quad-band 850/ 900/
1800/ 1900MHz
Data Transfer | GPS Multi Slot Class 12
(up to 240kbps),
GPRS mobile station class
8 data support SMS (text/
data)
Power
Charging Voltage | 5V DC with over voltage
protection
Battery | 1050 mAh Li-ion battery
Charging Connector | Micro USB

Basic Characteristics BLUETOOTH
Specification | 4.0 +LE
Supported Peripherals | Headset
Interface
Configurable Buttons | 5
GNSS Antenna | Internal High Gain
GSM Antenna | Internal High Gain
USB | 2.0 Micro USB
LED Indication | 3 LEDs
SIM | Micro - SIM
Memory | 128MB internal flash memory
Physical Specifications
Dimensions | 93 x 64 x 10mm (LxWxH)
Weight | 80g
Operating Instructions
Operating Temp | -25 °c to +65 °c
Storage Temp | -25 °c to +85 °c
Operating Humidity | 5% to 95% non-condensing
Ingress Protection | IP41
Features
Sensors | Tilt /Man Down
Scenario | Panic Alert, Custom &
Default Timers
Time Sync | GPS, NITZ, NTP

Safety Information
This message contains information on how to operate IDX Alert
safely. By following these requirements and recommenda-
tions, you will avoid dangerous situations. You must read these
instructions carefully and follow them strictly before operating
the device!
Use only original batteries. Using uncertified manufacturer or
different type batteries may cause an explosion.
Use batteries safely. Protect batteries from moisture, place them
in a cool and dry place when storing. Avoid extensive operation
at high temperatures. Do not attempt charging battery directly
from the electrical mains. All utilized batteries shall comply with
IEC 62133.
Power supply circuits used to charge the device connection
must have safeguards, which prevent power leakage, short cir-
cuits, or incorrect electrical grounding. Any used switches ought
to be installed in a readily accessible location. Power must be
uninterrupted.
Remove device safely. Device must be disconnected from com-
puter or charger by unplugging the magnetic USB cable from
the device.
In order to prevent device from mechanical damage it is ad-
visable to transport it in a shock resistant packaging. If device
stopped working properly regardless of the settings only a qual-
ified specialist can help.
Operate the device in suitable conditions. Do not use the device
where mobile connectivity is forbidden.

Safety Information
Road safety first. Comply with local traffic laws, always hold
your hands on a steering wheel when using a device. Your
safety is of utmost importance when you drive.
All wireless devices are sensitive to electromagnetic
interference, as a result wireless devices affect the perfor-
mance of each other.
Charging precautions. SELV LPS chargers, personal com-
puters, or laptops that device will be connected to must
comply with the requirements of IEC 60950:2005 standard

Unlimited remote support and
training.
Group or one to one sessions
Videos, digital guides & training
modules to The OWL Portal.
Personal one to one support with
our friendly team.
Tailor made training designed for
your staffs needs.
LONEALERT. Designed to
support you.

Once you are part of the
LONEALERT family, we offer
unlimited support and
training.
To us, the aftercare support
is crucial to ensure that
your lone working solution
is consistently delivering for
you and your organisation.
You can contact us on:
[email protected]
0121 501 2288
It’s what
we do

0121 501 2288 | [email protected] | www.lonealert.co.uk
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Lone working is
about people.