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LUVION Premium Baby products
Category Problem Description / Error Solution
Features The sound alert setting thresh-
old is not right.
You can Adjust Sound Sensitivity to
trigger notications under Camera
Setting menu.
Setting Up While I am adding a new
Camera to my account, I am
not able to nd any Cameras
to add.
If you are trying to add a Camera
which has previously been added
into your account or another
account, you will rst have to reset
the Camera. Switch the parent unit
o before connecting the camera
to Wi-Fi®.
General What is the signicance of the
camera LED?
Pair / Setup state: LED is Flashing
Green.
Unconnected state: LED is Flashing
Red.
Connected state: LED is Solid
Green.
Green: The camera is live streaming.
LED O - Power o / User turn o
by Camera App setting.
Connectivity issues I am not able to access my
Camera.
Please check if the Camera is within
Wi-Fi® range. Please try to move
the Camera closer to the router for
better Wi-Fi® connectivity and try
again.
Setting Up During setup on devices for
Android™ and iOS, I am not
able to nd my Camera during
the last step and the setup
fails.
Please reset the Camera to setup
mode and try again. Press and hold
the PAIR button on the side of the
camera until you hear a beep and
voice prompt‘Ready for pairing’.
When the Camera LED is o, this
indicates that it is in setup mode.
Add camera in HubbleClub for
partners App.
Connectivity Issues Even though I am accessing
my Camera from the same
Wi-Fi® network, I still nd my
Camera is shown as remote. I
can only access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, for some
routers there is an option called
Wireless Isolation. Please disable
this option.
Camera When I try to view the Camera,
I get a prompt for Camera rm-
ware upgrade. What should I
do?
Please upgrade your rmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
General Which platforms are supported
for accessing my Camera?
Minimum requirement: Android™
8.0 iPhone®/iPad® iOS version 12.0