Matica M1100 User manual

COLOR ID
CARD PRINTER
USER MANUAL
Revision 1.3

Copyright
M1100 – M1200 User Manual Rev. 1.3 Page 2/32
Important: the technical information contained in this manual is
property of MATICA System S.r.l. and is secured by copyright. The
terms of the license define and specify permitted uses and other
limitations.
Reproduction of any part of this manual, in any form, is forbidden
without the explicit written permission of MATICA System S.r.l.
Technical information contained in the present manual is subject to
change without notice. If not otherwise specified, any reference to
companies, names, dates and addresses is purely incidental and is
only intended to illustrate the use of the MATICA System S.r.l.
product.
Every care has been taken in the collection and verification of the
documentation inserted in this manual; nevertheless MATICA
System S.r.l. cannot assume any responsibility deriving from its use.
Copyright © 2010 MATICA System S.r.l.
All rights reserved
Published by MATICA System S.r.l.
Printed in Italy
Issue: December 2010
Revision 1.3
MATICA System S.r.l.
via Guido Rossa, 4/6
20037 – Paderno Dugnano
MILAN - ITALY
Phone [phone]
Fax [phone]
E-mail: [email protected]
Web: http://www.maticasystem.com

Table of contents
M1100 – M1200 User Manual Rev. 1.3 Page 3/40
TABLE OF CONTENTS
1. Introduction..................................................................................... 6
1.1 Printer Outside Features ............................................................................. 6
1.2 Printer Inside Features................................................................................ 7
1.3 Ribbon Cartridge Features.......................................................................... 8
1.4 LCD Panel Display and Button Operation ................................................... 9
2. Installing the Printer....................................................................... 10
2.1 Loading a Ribbon........................................................................................ 10
2.2 Loading Cards............................................................................................. 12
2.3 Installation the Printer Driver....................................................................... 14
2.4 Test Printing................................................................................................ 22
2.5 Maticard Pro Desktop configuration for M1100 – M1200 ............................ 24
2.6 Changing a Ribbon and Cleaning Roller ..................................................... 29
3. Checking and changing the Printer Properties ........................... 30
3.1 Checking the Printer Properties .................................................................. 30
3.2 Changing the Printing Setting ..................................................................... 30
3.3 Changing the Printer Properties.................................................................. 34
4. Troubleshooting ............................................................................. 38
4.1 Card Transfer.............................................................................................. 38
4.2 Printing Quality............................................................................................ 39
4.3 Magnetic Stripe Encoder............................................................................. 40
4.4 General Operation ...................................................................................... 40
5. Printer Specification....................................................................... 42

Table of figures
M1100 – M1200 User Manual Rev. 1.3 Page 4/40
TABLE OF FIGURES
<Figure 1> Printer Front/Side Features ............................................................. 6
<Figure 2> Printer Rear Feature......................................................................... 6
<Figure 3> Printer Inside .................................................................................... 7
<Figure 4> Ribbon Cartridge .............................................................................. 8
<Figure 5> Open Top Cover ............................................................................... 10
<Figure 6> Take out the cartridge...................................................................... 10
<Figure 7> Preparation the ribbon..................................................................... 10
<Figure 8> Install the ribbon .............................................................................. 11
<Figure 9> Install the cleaning roller ................................................................. 11
<Figure 10> Peel the protective rapper ............................................................. 11
<Figure 11> Install the ribbon cartridge ............................................................ 12
<Figure 12> Close Top Cover............................................................................. 12
<Figure 13> Adjust Card Thickness .................................................................. 12
<Figure 14> Holding the Cards .......................................................................... 13
<Figure 15> Push the stack back and forth ...................................................... 13
<Figure 16> Restore the card stack................................................................... 13
<Figure 17> Placing the cards and close the hopper cover ............................ 13
<Figure 18> Connect the Power Cord................................................................ 14
<Figure 19> Driver Installation STEP 1 .............................................................. 14
<Figure 20> Driver Installation STEP 2 .............................................................. 15
<Figure 21> Software Installation “Continue Anyway”.................................... 15
<Figure 22> Driver Installation STEP 3 .............................................................. 16
<Figure 23> Printer Turn ON............................................................................... 16
<Figure 24> Install from a location .................................................................... 17
<Figure 25> Driver location ................................................................................ 17
<Figure 26> Driver selection .............................................................................. 18
<Figure 27> Hardware Installation “Continue Anyway”................................... 18
<Figure 28> Driver installation finished ............................................................ 19
<Figure 29> Close Driver installation ................................................................ 19

Table of figures
M1100 – M1200 User Manual Rev. 1.3 Page 5/40
<Figure 30> Install Smart Card Reader USB ..................................................... 20
<Figure 31> Smart Card Reader Driver location............................................... 20
<Figure 32> Smart Card Reader Driver selection ............................................. 21
<Figure 33> Smart Card Reader Driver installation finished ........................... 21
<Figure 34> M1100–M1200 Card Printer............................................................ 22
<Figure 35> Printer Properties ........................................................................... 22
<Figure 36> Printer Test Page............................................................................ 23
<Figure 37> Test Print O.K ................................................................................. 23
<Figure 38> Install Maticard Pro Desktop ......................................................... 24
<Figure 39> InstallShield Wizard........................................................................ 24
<Figure 40> License agreement......................................................................... 25
<Figure 41> Destination folder........................................................................... 25
<Figure 42> Setup type....................................................................................... 26
<Figure 43> Start installation ............................................................................. 26
<Figure 44> Installation completed.................................................................... 27
<Figure 45> Program settings............................................................................ 27
<Figure 46> Printer name ................................................................................... 28
<Figure 47> Printer type ..................................................................................... 28
<Figure 48> Ribbon Separation ......................................................................... 29
<Figure 49> Printing Setting............................................................................... 30
<Figure 50> Layout ............................................................................................. 31
<Figure 51> Paper/Ribbon/Quality..................................................................... 32
<Figure 52> Side/Media....................................................................................... 33
<Figure 53> Sharing Printer ............................................................................... 34
<Figure 54> Ports ................................................................................................ 35
<Figure 55> Advanced ........................................................................................ 36
<Figure 56> Color................................................................................................ 37
<Figure 57> Print Quality Trouble Example 1 ................................................... 39
<Figure 58> Print Quality Trouble Example 2 ................................................... 39
<Figure 59> Print Quality Trouble Example 3 ................................................... 39
<Figure 60> Print Quality Trouble Example 4 ................................................... 39
<Figure 61> Print Quality Trouble Example 5 ................................................... 40

1. Introduction
M1100 – M1200 User Manual Rev. 1.3 Page 6/40
1. Introduction
Thank you for choosing the M1100 – M1200 Card Printer. This manual helps you
effectively and professionally for the start-up and operation of your new Card Printer.
1.1 Printer Outside Features
This M1100 – M1200 Card Printer takes a power via the adaptor provided with the printer.
Using USB port, it communicates with user’s PC. For the user’s convenience, the printer
process status can be seen through LCD and most of the operations can be controlled by
two LED buttons.
The following shows the external functional features found on your M1100 – M1200
Printer.
A
B
C
D
E
F
G
H
Power Switch
Power Connector
USB Port
Rear Card Outlet
(If necessary)
Top Cover Open Button
External Contactless IC Encoding
Position
Hopper (Input Hopper)
LED buttons
LCD (Show the process status)
Magnetic/Contact IC/Contactless IC
Encoder are installed inside
External Contact IC Encoder
(SIM Type)
Stacker (Output Hopper)
I
J
K
L
<Figure 1> Printer Front/Side Features
<Figure 2> Printer Rear Feature
A
B
C
D
EF
G
IJK
H
L

1. Introduction
M1100 – M1200 User Manual Rev. 1.3 Page 7/40
1.2 Printer Inside Features
M1100 – M1200 Printer adopts a semi-permanent Ribbon cartridge.
The following shows the internal functional features found on your M1100 – M1200 Printer.
1.2.1 Thermal Printer Head
This enables the cards to be printed.
(Caution! Do not contact the surface of the printer head with fingers or a sharp metal object to
avoid degrading print quality or damaging printer head permanently.)
1.2.2 Hopper(Card Input Hopper)
Load the cards for printing.
1.2.3 Stacker(Card Output Hopper)
Collect the printed and/or encoded cards.
1.2.4 Card Thickness Control lever
Adjust the cards thickness.
1.2.5 Manual Card Output Wheel
When a card is jammed, the card can be out using this wheel by manually.
(Information! Most of the card jam error can be solved by controlling the front LED buttons. So
use this wheel when the problem is not solved by using the front LED buttons.)
Thermal Printer Head
Ribbon Cartridge
Card Thickness Control lever
Hopper
Stacker(Output Hopper)
External Contactless IC Antenna
Manual Card Output Wheel
A
B
C
D
E
F
G
<Figure 3> Printer Inside Features
A
B
C
D
E
F
G

1. Introduction
M1100 – M1200 User Manual Rev. 1.3 Page 8/40
1.3 Ribbon Cartridge Features
1.3.1 Ribbon Cartridge
Install a Ribbon and a disposable cleaning roller provided with the Ribbon.
(Important!
This semi-permanent ribbon cartridge is a component of the printer. Printer does not operate if it
is broken or damaged. In this case, please contact printer reseller.)
1.3.2 Ribbon
Ribbon for printing.
1.3.3 Disposable Cleaning Roller
It removes dust in the surface of card to improve print quality before the card is printed.
It should be changed together with the Ribbon.
(Caution! This disposable cleaning roller is provided with the Ribbon. If this is not changed, print
quality mighty be degraded.)
Ribbon Cartridge
Ribbon
Disposable Cleaning Roller
A
B
C
<Figure 4> Ribbon Cartridge
A
B
C

1. Introduction
M1100 – M1200 User Manual Rev. 1.3 Page 9/40
1.4 LCD Panel Display and Button Operation
M1100 – M1200 Printer shows the real-time process status to user. Please refer to the
below LCD panel display and button operation.
LED Buttons
No LCD Message Left Press Right Press Printer Status
1
M1100–M1200
System Ready
Printer Setting
Information
(only for A/S)
Software
Power ON/OFF System Stand By
2
Ver X.XX…
Initialize…
Initializing
3
M1100–M1200
Printing! Printing
4
M1100–M1200
Mag R/W
Magnetic
Read/Write
5
M1100–M1200
Out of Ribbon No Ribbon
6
M1100–M1200
Out of Card No Card
7
M1100–M1200
Top Cover Open
Move
transportation
roller to left
Move
transportation
roller to right
Top Cover open
8
Ribbon Not Found
<Replay Cancel> Replay Cancel &
initialize
Fail to find a proper
color
9
Card In Error
<Replay Cancel> Replay Cancel &
initialize
Fail to the card
loading
10
Reposition Error
<Replay Cancel> Replay Cancel &
initialize
Fail to the card
transporting
11
Head U/D Error
<Replay Cancel> Replay Cancel &
initialize
Fail to the print
head up and down
12
Card Out Error
<Replay Cancel> Replay Cancel &
initialize Fail to the card out
13
Mag R/W Error
<Replay Cancel> Replay Cancel &
initialize
Fail to the magnetic
Read/Write
* LED ON / LED BLINKING
▪M1100 - M1200 System Ready : System is ready to print. Press left button to see the printer setting
information and press right button or Power ON/OFF by software.
▪Ver X.XX… Initialize… : Under checking the printer’s version and initializing.
▪M1100-M1200 Printing! : Printing.
▪M1100-M1200 Mag R/W : Reading or writing the data on Magnetic Stripe.
▪M1100-M1200 Out of Ribbon : No Ribbon in the printer or Ribbon is used all. Check the Ribbon!
▪M1100-M1200 Out of Card : No Cards in the hopper. Check the Cards on the hopper!
▪M1100-M1200 Case Open : Top Cover is open. Please close the Top Cover.
▪Ribbon Not found : Ribbon search is failed. Press left button to replay or press right button to cancel.
▪Card In Error : Card insertion is failed. Check the card on the hopper! Press left button to replay
or press right button to cancel.
▪Reposition Error : Card is not moved to the proper position. Press left button to replay or press right
button to cancel.
▪Head U/D Error : Printer head is not moved to the proper position. Press left button to replay or
press right button to cancel.
▪Card Out Error : Card is not outputted. Press left button to replay or press right button to cancel.
▪Mag R/W Error : Reading or writing the data is failed. Press left button to replay or press right
button to cancel.

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 10/40
2. Installing the Printer
2.1 Loading a Ribbon
Before print, prepare the related items such as a card, a ribbon and a cleaning roller. In this
section, we invite you to know the proper method to install the Ribbon and cleaning roller to
the printer.
2.1.1 Make the printer power OFF.
2.1.2 Open the printer top cover
by pressing the top cover
open button.
2.1.4. Prepare the ribbon before
inserting it into the cartridge.
Refer to the illustration on
the inside of the cartridge.
2.1.3 Take out the ribbon cartridge.
<Figure 5> Open Top Cover
<Figure 6> Take out the cartridge
<Figure 7> Prepare the ribbon

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 11/40
2.1.5. Insert the supply side of the ribbon to no.1 hole and press the opposite
(no.2) until it clicks. Insert the take-up side of the ribbon same method to
no.3 and no.4. And fasten the ribbon.
(Caution! If the ribbon is not fastened, a rolling up error might happen.)
2.1.6. Install the disposable cleaning
roller to the ribbon cartridge.
2.1.7. Peel the protective wrapper from the cleaning roller.
To avoid contamination, always hold the cleaning roller. Be careful of touching, dust and
contamination because it is adhesive.
(Caution! Do not use without peeling off the protective wrapper. The cleaning roller do not perform
its function.)
<Figure 8> Install the ribbon
<Figure 10> Peel the protective wrapper
1
2
3
4
<Figure 9> Install the cleaning roller

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 12/40
2.1.8. Install the ribbon cartridge to the
printer after install the ribbon and
cleaning roller to the cartridge.
2.1.9. Close the top cover until it clicks.
If it is not closed, check
the installation state of
the ribbon cartridge.
2.2. Loading Cards
This section shows how to load plastic cards into the M1100 – M1200 Printer.
2.2.1. If the card hopper cover is closed, open it.
2.2.2. Adjust the card thickness with
control lever.
(Caution! If the adjustment is not correct, it will
make some errors. Use the type of cards
appearing in the specification in this manual.
Always keep cards surface clean.)
<Figure 11> Install the ribbon cartridge
<Figure 12> Close Top Cover
<Figure 13> Adjust the card thickness

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 13/40
2.2.3. Hold the cards by sides like
picture
(Caution! Do not bend the cards and
do not touch the surface of the cards)
2.2.4. Push the stack back and forth to an angle of about 45° vertically.
(Note : Static charge makes cards stuck with significant adhesive force. These cards must be
physically separated from each other before inserted into the feeder. If not separated, feeding or
printing problems may occur).
2.2.5. Restore the card stack to its
original condition.
2.2.6. Place the card to the input hopper and close the hopper cover.
<Figure 14> Holding the cards
<Figure 15> Push the stack back and forth
<Figure 16> Restore the card stack
<Figure 17> Placing the cards and close the hopper cover

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 14/40
2.3. Installing the Printer Driver
2.3.1. Check the printer’s power OFF.
<Figure 18> Connect the power cord
2.3.2. Run the Printer Driver double clicking the DDInstall.exe file from the CD
provided with the printer.
2.3.3. Select the language and click “Next” in the STEP 1 window.
<Figure 19> Driver Installation STEP 1

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 15/40
2.3.4. Click “Next” in the STEP 2 window.
<Figure 20> Driver Installation STEP 2
2.3.5. Click “Continue Anyway” in the Software Installation window.
<Figure 21> Software Installation “Continue Anyway”

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 16/40
2.3.6. Connect the power cord and USB cable to the printer.
<Figure 22> Driver Installation STEP 3
2.3.7. Turn On the printer.
<Figure 23> Printer Turn ON

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 17/40
2.3.8. Select the “Install the software from a list or a specific location” option and
click “Next”.
<Figure 24> Install from a location
2.3.9. Browse the Matica User CD to find the driver and click “Next”.
<Figure 25> Driver location

2. Installing the Printer
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2.3.10. Select the desired driver and click “Next”.
<Figure 26> Driver selection
2.3.11. Click “Continue Anyway” in the Hardware Installation window.
<Figure 27> Hardware Installation “Continue Anyway”

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 19/40
2.3.12. Click “Finish” in Completing the Found New Hardware Wizard.
<Figure 28> Driver installation finished
2.3.13. Click “Finish” in Completing the Found New Hardware Wizard.
<Figure 29> Close Driver installation.

2. Installing the Printer
M1100 – M1200 User Manual Rev. 1.3 Page 20/40
2.3.14. If an additional feature is present in the Printer (as Smart Card Reader or
Contactless Reader), select the “Install the software from a list or a specific
location” option and click “Next”.
<Figure 30> Install Smart Card Reader USB
2.3.15. Browse the Matica User CD to find the driver and click “Next”.
<Figure 31> Smart Card Reader Driver location