Matica Moca User manual

USER GUIDE

User Guide
Copyright
Matica Technologies
June 2014
All rights reserved
Copyright Notice
Users must respect the copyright regulations applicable in their own respective countries. Photocopying,
translation, reproduction or transmission of this manual, in whole or in part, for any reason and using any
electronic or mechanical means whatsoever, without the prior written permission of the Manufacturer
company is strictly forbidden.
All contents of this manual are subject to change without prior notice.
The Manufacturer accepts no liability for any errors that may be found in this manual, or for any loss or
damage that may arise accidentally or as a result of diffusion or use of this manual.
Trademarks
All other trademarks are the property of their respective owners.
Printer Warranty
Refer to the warranty statement provided with the printer for the warranty terms and conditions, and its
limitations of liability.
Environmental Impact
Matica is committed to reducing the environmental impact of its products through improvements in energy
efficiency.
DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND DISPOSAL
OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be
collected separately. The dumping of these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be subjected to the penalties and
measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical information you need and the
instructions for handling the waste correctly, for example: location and times of the waste
collection centres, etc.
b) When you purchase a new device of ours, give a used device similar to the one purchased to our
dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it to be disposed of, the device is to be taken to the equipped waste collection
centres and is to be handled separately from urban waste;
-
Matica Technologies guarantees the activation of the treatment, collection, recycling and
disposal procedures in accordance with Directive 2002/96/EC (and subsequent
amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and electronic devices will be carried out
in accordance with the laws in force in the country in question.

User Guide iii
Table of Contents
PRODUCT OVERVIEW................................................................................................... 1-1
GETTING STARTED ....................................................................................................... 1-1
Unpacking the Printer ................................................................................................................ 1-2
Functional Description ...............................................................................................................1-3
Front View .............................................................................................................................. 1-3
Operator Panel....................................................................................................................... 1-3
Rear View ............................................................................................................................... 1-4
Power Supply......................................................................................................................... 1-4
Ribbon.................................................................................................................................... 1-4
Plastic Cards.......................................................................................................................... 1-4
INSTALLATION PROCEDURES .................................................................................... 2-1
Installing the Ribbon .................................................................................................................. 2-1
Card Feeding ............................................................................................................................. 2-2
Input Hopper (Automatic Card Feeder)..................................................................................2-2
Front Slot (Manual Card Hopper)........................................................................................... 2-3
Adjusting the Card Thickness ....................................................................................................2-3
Connecting the Power Supply and Powering ON the Printer .................................................... 2-4
INSTALLING THE SOFTWARE AND CONFIGURING THE PRINTER.......................... 3-1
Connecting the Printer to the Computer and Installing the Software........................................ 3-1
Add Printer Wizard Program Communication............................................................................ 3-3
USB Connection ........................................................................................................................ 3-3
Ethernet (LAN) Connection using DHCP....................................................................................3-4
Ethernet (LAN) Connection with Fixed IP...................................................................................3-6
Wi-Fi Connection using DHCP .................................................................................................. 3-8
Wi-Fi Connection with Fixed IP................................................................................................ 3-10
Uninstall Program Tabs ........................................................................................................... 3-12
Matica Printer Manager ........................................................................................................... 3-12
Using the Printer Manager Instrument Bar with the Mouse.................................................3-12
Printers Management............................................................................................................... 3-13
Printer Manager ....................................................................................................................... 3-14
Status Monitor ..................................................................................................................... 3-15
Preferences .......................................................................................................................... 3-17
Maintenance ........................................................................................................................ 3-17
Encoding (optional) .............................................................................................................. 3-18
Settings ................................................................................................................................ 3-18
Updating the Printer Firmware............................................................................................. 3-19
Duplex activation ................................................................................................................. 3-19
Options ................................................................................................................................ 3-19
Help.......................................................................................................................................... 3-20
Printer Status Pop-up .............................................................................................................. 3-21

iv User Guide
PRINTING ....................................................................................................................... 4-1
Card Printing .............................................................................................................................. 4-1
Card Printing Using Word ...................................................................................................... 4-1
Magnetic Encoder...................................................................................................................... 4-2
Double-side Printing .................................................................................................................. 4-3
PRINTER MAINTENANCE ............................................................................................. 5-1
Printer Routine Cleaning ............................................................................................................ 5-1
Standard Cleaning ..................................................................................................................... 5-1
Standard Cleaning Procedure................................................................................................ 5-1
Card Path Advanced Cleaning................................................................................................... 5-4
Advanced Cleaning Procedure .............................................................................................. 5-4
Cleaning Roller Advanced Cleaning ..........................................................................................5-7
Roller Cleaning Procedure ..................................................................................................... 5-7
Printhead Cleaning................................................................................................................... 5-10
Printhead Cleaning Procedure............................................................................................. 5-10
Printing Test Cards .................................................................................................................. 5-11
Printing a Text Test Card ..................................................................................................... 5-11
Printing Graphic Test Card .................................................................................................. 5-11
Printing a Dual-Side Test Card ............................................................................................ 5-11
WEB SERVER INTERFACE............................................................................................ 6-1
Standard Communication Web Server Interface Tab ................................................................ 6-1
Smart Communication (SoM) Web Server Interface Tab........................................................... 6-1
ENCODING OPTIONS .................................................................................................... 7-1
Smart Card Encoding Station .................................................................................................... 7-1
Smart Card Encoding Station Location ..................................................................................... 7-1
Smart Card Encoding Station Interfaces ................................................................................... 7-1
External Encoding...................................................................................................................... 7-1
Contactless Smart Card Encoding ............................................................................................ 7-2
Card Positioning and Antenna Location .................................................................................... 7-2
Computer Connection ............................................................................................................... 7-2
Encoding Function ..................................................................................................................... 7-2
Magnetic Encoding ................................................................................................................ 7-3
Reading the ATR Code on Contact Cards............................................................................. 7-4
Reading the ATR Code on Contactless Cards ...................................................................... 7-5
CONFIGURATIONS AND OPTIONS .............................................................................. 8-1
TECHNICAL CHARACTERISTICS................................................................................. 9-2

User Guide 1-1
Product Overview
The printer described in this User Guide provides full color dye-sublimation or monochrome thermal
transfer printing on standard 54x86 mm plastic cards. PVC, PVC Composite, PET, ABS and PET cards are
supported. It is managed from the computer through the USB port or via Ethernet/WiFi (accordingly with
varnished card product configuration).
The ribbon carrier, that comes with the printer, allows the ribbon to be replaced quickly and easily.
A number of options are available so that the printer can be configured to operate in different types of
environments:
•Magnetic encoder
•Smart Card Encoding Station
•Contact and Contactless Smart Card encoder
•10/100 Ethernet and/or 802-11 Wi-Fi connection
•Single Card Feed Option
•Connection for external smart card encoding
•Locking system for input Hopper, reject bin and ribbons.
Getting Started
The printer comes with a number of accessories; check carefully that they have been all received. This list
may vary depending on the location where the printer will be used.
The printer is shipped in special packaging designed to prevent damage during transportation. If any visible
damage is noticed upon reception, contact the dealer immediately.
Maintain the printer packaging intact and store it in a clean and dry place.
Note: If the printer has to be returned, it must be returned integrally with its full original packaging (box,
inner wedges and protective bags). If it is returned without its original packaging and any
components are damaged during transportation, such components will no longer be covered by the
warranty. Matica will also charge for the new packaging which will be required to ship the printer
back
.

1-2 User Guide
Unpacking the Printer
The following items are included in the box:
•Printer
•Software CD-ROM containing the installer, printer driver and Printer Manager
•The Placemat
•Warranty and Customer Service Information
•Cleaning kit
•Power cord
•Power supply
•USB cable
•Reject bin, optional for Moca (1)
Note: Contact the dealer immediately if any of the items listed above is missing.
Only use the power supply provided with the printer.
Multi-surfaceCleaning
1

User Guide 1-3
Functional Description
Front View
The front of the printer is the operator side and features:
1) Front slot (only when this option has been ordered)
2) Input Hopper
3) Operator panel and printer status indicators: ON/OFF button and a 3-color printer status LED.
Operator Panel
The front operator panel consists of:
1) Soft touch ON/OFF button with a white LED that, when on, indicates when the printer is switched ON:
•Switches the printer ON and OFF; to switch OFF the printer keep this button pressed for a few
seconds.
2) 3-color LED (amber, red and green) indicating the printer’s functional status or an error condition.
•Green
On steady  Printer ready
Flashing  Printer receiving data or printing
•Amber
On Steady  Ribbon almost finished
Flashing  Operational error: no ribbon or card detected
•Red
On Steady  Mechanical error (cover open, incorrect card insertion or faulty mechanical component)
Flashing  Servicing required (during cleaning, heating, cooling or during firmware upgrade)
3) Soft touch WiFi button (for printer models with WiFi module only) with a blue LED:
•Switches the WiFi module ON and OFF
•Blue LED:
On Steady  WiFi connection established
Flashing  WiFi data reception/transmission underway
4) Backlit blue stripe: illuminates the Card Hopper to simplify card detection.
1
3
1
2
3
4
2

1-4 User Guide
Rear View
The following components are located on the back panel:
1) Power cord socket
2) Two USB connectors (Type A and B)
3) Ethernet connector with traffic LED
4) SD card (option) slot
5) Reject bin attachment slots
6) External smart encoder (option) connector
7) Kensington lock.
Power Supply
The printer comes with an external auto-switching power supply.
Note: Only use the power supply that comes with the printer.
Ribbon
The following Matica ribbons can be used:
•Monochrome black (K): 2000 prints
•5 panels (YMCKO): 200 and 250 prints
•Half panels (hY-hM-hC-KO): 400 prints
•6 panels (YMCKOK): 200 prints
•Black and Overlay (KO): 600 prints
•Monochrome Red, Blue, Green, White: 1.000 prints
•Monochrome metal Gold, Silver: 500 prints
•Scratch-off.
Each Matica ribbon has an RFID tag with ribbon identification data that allows the printer to configure all the
counting and optimization parameters and procedures.
It is strongly suggested to exclusively use original Matica ribbons. The use of non-original accessories
could damage the product and therefore void the factory warranty.
Plastic Cards
Listed below are the plastic card specifications:
•Type: Composite PVC, PET, ABS (varnished)
•Dimensions: ISO CR80 - ISO 7810 (53.98 x 85.60)
•Thickness: 0.25 to 1.25 mm (10 to 50 mil) manual gauge adjustment
•Magnetic stripe: ISO 7811
•Smart Card Contact: ISO 7816-1,2,3,4
•Smart Card Contactless: ISO 14443A/B.
1
2
3
4
2
5
6
7

User Guide 2-1
Installation Procedures
Installing the Ribbon
Original Matica ribbons are to be installed carefully. The ribbon carrier that comes with the printer helps to
install the ribbon quickly, easily and accurately. Once the ribbon is in its carrier, the carrier can then be
easily dropped into the printer using the yellow guides.
1) Insert the ribbon (not provided with the printer) into the ribbon carrier.
2) Open the printing module compartment cover.
a
b
3) Insert the ribbon carrier into the printer, looking for the yellow guides that have the same color as the
take-up core.
a
b
c
Note: Keep away from the printhead so as avoid damaging it.

2-2 User Guide
4) Close the printing module compartment cover.
e
Card Feeding
The input Hopper (automatic card feeder) can hold a maximum of one hundred 0.76 mm thick cards. A label
inside the door gives the instructions for correctly positioning and orienting the card.
When the single card manual feeder option is present, it can be used without needing to empty the input
Hopper.
The card path can be selected via software to speed card processing:
•
Hopper
• Reject bin.
The output Hopper at the front of the printer can hold a maximum of eighty or thirty 0.76 mm thick cards
depending on whether the manual feeder option is present for the Moca model.
Input Hopper (Automatic Card Feeder)
1) Open the Hopper door on the operator panel by pressing at point (a) indicated in the figure below. Load
the cards in the Hopper (b) and then close the door.
ab
c
b
c
b
c
b
c
b
c
b
c