Matica MC320 User manual

MC320 USER GUIDE
USER GUIDE

MC320 USER GUIDE
Copyright
Matica
April 2020
All rights reserved
Copyright Notice
Users must respect the copyright regulations applicable in their own respective countries. Photocopying,
translation, reproduction or transmission of this manual, in whole or in part, for any reason and using any
electronic or mechanical means whatsoever, without the prior written permission of the Manufacturer company
is strictly forbidden.
All contents of this manual are subject to change without prior notice.
The Manufacturer accepts no liability for any errors that may be found in this manual, or for any loss or
damage that may arise accidentally or as a result of diffusion or use of this manual.
Trademarks
All other trademarks are the property of their respective owners.
Printer Warranty
Refer to the warranty statement provided with the printer for the warranty terms and conditions, and its
limitationsofliability.
Environmental Impact
Matica is committed to reducing the environmental impact of its products through improvements in energy
efficiency.
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be
collected separately. The dumping of these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be subjected to the penalties and
measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical information you need and the
instructions for handling the waste correctly, for example: location and times of the waste collection
centers, etc.
b) When you purchase a new device of ours, give a used device like the one purchased to our
dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it tobe disposed of, the device is to be taken to the equipped waste collection centers
and is to be handled separately from urban waste:
- Matica guarantees the activation of the treatment, collection, recycling and disposal
procedures in accordance with Directive 2002/96/EC (and subsequent amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and electronic devices will be carried out
in accordance with the laws in force in the country in question.
DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND
DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS

MC320 USER GUIDE
For Europe
Warning
“This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.”
Product contains RF section (or module), compiled with ETSI EN 300 330 V2.1.1 (2017-02)
For US
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC Caution!!!
• Any changes or modification not expressly approved by the party responsible for compliance could
void the user’s authorities to operate this equipment.
This equipment has been tested and found to comply with the limits for class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
For Canada
In English:
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following
two conditions:
(1) Thisdevicemaynotcauseinterference;and
(2) This device must accept any interference, including interference that may cause undesired operation of
thedevice.
In French :
Cet appareil est conforme aux RSS sans licence d’Industrie Canada. Son fonctionnement est soumis aux
deux conditions suivantes:
1) Cet appareil ne doit pas provoquer d'interférences; et
2) Cet appareil doit accepter toutes les interférences, y compris celles qui pourraient entraîner un mauvais
fonctionnement de l'appareil.
General Note: - This equipment must be used by –Ordinary person / Instructed person / Skilled person

MC320 USER GUIDE
About caution symbols:
These cautions indicate the risk of injury or shock or malfunction if the printer is not
operated correctly. Be sure to follow these cautions to operate the printer safely.
These cautions indicate the heated surface & involve the risk of heat injury if person
touch with bare hand.
These cautions indicate the touch of surface with bare hand is prohibited.

Table of Contents
1 Product Overview...............................................................................................1-1
2 Getting Started....................................................................................................2-1
2.1 Unpacking the Printer............................................................................................................... 2-2
2.2 Functional Description.............................................................................................................. 2-3
2.2.1 Front View.......................................................................................................2-3
2.2.2 Operator Panel...............................................................................................2-4
2.2.3 Rear View........................................................................................................2-6
2.2.4 Power Supply .................................................................................................2-6
2.2.5 Plastic Cards...................................................................................................2-6
3 Installation Procedures ....................................................................................3-1
3.1 Installing the Ribbon................................................................................................................. 3-1
3.2 Rear bin Installation.................................................................................................................. 3-3
3.3 Card Feeding............................................................................................................................. 3-4
3.3.1 Input Hopper (Automatic Card Feeder)......................................................3-4
3.3.2 Front Slot (Manual Card Hopper)................................................................3-5
3.4 Adjusting the Card Thickness.................................................................................................. 3-5
3.5 Connecting the Power Supply and Powering ON the Printer............................................. 3-6
4 Installing the Software and Configuring thePrinter..................................4-1
4.1 Connecting the Printer to the Computer and Installing the Software ................................ 4-1
4.1.1 Printer connection through USB..................................................................4-1
4.1.2 Printer connection through LAN/Ethernet..................................................4-1
4.2 Uninstall Program Tabs............................................................................................................ 4-9
4.2.1 Tools............................................................................................................. 4-10
4.2.2 About............................................................................................................. 4-11
5 Printing................................................................................................................5-12
5.1 Card Printing............................................................................................................................5-12
5.1.1 MC320 Printing preference ....................................................................... 5-12
5.2 Color Settings..........................................................................................................................5-16
5.2.1 Monochrome option:................................................................................... 5-17
5.3 Printing Test Cards using Printer menu...............................................................................5-18
6 Printer Maintenance ..........................................................................................6-1
6.1 Printer Routine Cleaning.......................................................................................................... 6-1
6.2 Standard Cleaning.................................................................................................................... 6-1
6.3 Card Path Advanced Cleaning................................................................................................ 6-4
6.3.1 Advanced Cleaning Procedure....................................................................6-4
6.4 Cleaning Roller Advanced Cleaning...................................................................................... 6-5
6.4.1 Roller cleaning Procedure............................................................................6-5
6.5 Printhead Cleaning................................................................................................................... 6-7
6.5.1 Printhead Cleaning Procedure.....................................................................6-7
6.6 Print head replacement procedure......................................................................................... 6-9

6.6.1 Replacement procedure ...............................................................................6-9
7 Options..................................................................................................................7-1
7.1 Chip Encoding (Contact and Contactless)............................................................................ 7-1
7.2 7.2 Use of PC/SC encoder wizard to test Dual interface in MC320.................................. 7-1
7.3 Magnetic Encoding................................................................................................................... 7-3
7.3.1 Configuration..................................................................................................7-3
7.4 Duplex activation....................................................................................................................... 7-4
8 Trouble shooting................................................................................................8-1
8.1 Printer does not power on ....................................................................................................... 8-1
8.2 Printer has printing problems.................................................................................................. 8-1
8.3 Printer has problem with ribbon.............................................................................................. 8-2
8.4 Chip Encoding problems.......................................................................................................... 8-2
9 Ribbons...............................................................................................................10-1
10 Cleaning Kits...................................................................................................10-1
11 Technical Characteristics............................................................................11-1

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1 Product Overview
The printer described in this User Guide provides full color dye-sublimation or monochrome thermal transfer
printing on standard 54x86 mm plastic cards. PVC, PVC Composite, PET, ABS, PC and Re-printable cards
are supported (accordingly with varnished card product configuration). It is managed from the computer
through the USB port or via Ethernet/Wi-Fi.
The ribbon carrier, that comes with the printer, allows the ribbon to be replaced quickly and easily.
Several options are available so that the printer can be configured to operate in different types of
environments:
• Magnetic stripe encoder
• Smart Card Encoding Station with Contact and Contactless Smart Card encoder
• 10/100 Ethernet and/or 802.11a/b/g Wi-Fi connection
• Single Card Feed Option through Manual feeder
• Connection for external smart card encoding
2 Getting Started
The printer comes with several accessories; check carefully that they have been all received. This list may
vary depending on the location where the printer will be used and the configuration you have ordered.
The printer is shipped in special packaging designed to prevent damage during transportation. If any visible
damage is noticed upon reception, contact the dealer immediately.
Maintain the printer packaging intact and store it in a clean and dry place.
Note: If the printer has to be returned, it must be returned integrally with its full original packaging (box,
cushions and protective bags). If it is returned without its original packaging and any components are
damaged during transportation, such components will no longer be covered by the warranty. Matica
will also charge for the new packaging which will be required to ship the printer back.

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2.1 Unpacking the Printer
The following items are included in the box:
• Printer
• Memory stick containing the Installer, Printer driver and Printer Manager
• Quick Installation Guide
• Cleaning swab
• Cleaning card
• Powercord
• Power supply
• USB cable
• Ribbon carrier
• Reject bin
Note: Contact the dealer immediately if any of the items listed above is missing.
Only use the power supply provided with the printer.

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2.2 Functional Description
2.2.1 Front View
The front of the printer is the operator side and has following features:
1) Front slot for Single card Manual Feeding.
2) Input Hopper
3) Operator panel and printer status indicators: ON/OFF key and 3 functional keys
4) LCD display
5) LED light indicating card availability status in the input hopper.

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2.2.2 Operator Panel
,
The front operator panel consists of 4 soft touch buttons and 4 status LEDs along with an informative display
• Button operation
o Power button (Shown as 1)
▪ Short press to turn on the printer
▪ Long press to turn off the printer when it is ON
o Selection button (Shown as 2)
▪ To select the menu option and transit to respective sub-menu
▪ Selecting option in sub-menu. Ex. Standard Cleaning, chip encoder setting
o Menu/Scroll button (Shown as 3)
▪ Button will be used to enter in Menu
▪ Same button will be used to scroll to next menu item
▪ Same button will be used for incrementing the value while setting Sleep time
o Wi-Fi button (Shown as 4)
▪ Press to tun on the Wi-Fi, if the Wi-Fi option is present in the system
▪ LCD will display the status
• Status LED
o Power LED (Shown as 5)
▪ White - indicates printer is ON
o Status LED –Ready (Shown as 6)
▪ Amber –indicates ribbon is nearing end
▪ Amber blinking –indicates there is no card OR no ribbon
o Status LED –Error (Shown as 7)
▪ Red –indicates there is an error, card jam, cover open etc in printer
▪ Red blinking –indicates printer requires servicing OR firmware upgrade
▪ Green –indicates printer is ready for printer
▪ Green blinking –indicates printer is receiving data or printing
o Wi-Fi LED –(Shown as 8)
▪ Off –indicates Wi-Fi is not available in printer
▪ Blue blinking –indicates Wi-Fi is available in printer but not connected
▪ Blue –indicates printer is connected
o Input hopper LED –(Shown as 9)
▪ Off –indicates there is no card available in printer
▪ Red blinking –indicates no. of cards in the hopper are running low.
▪ Red –indicates there are cards available in input hopper

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• LCD Display Sequence for MENU option

2.2.3 Rear View
The following components are located on the back panel:
1) Power cord socket
2) USB 2.0. Female B type. Host socket
3) Ethernet connector with traffic LED
4) USB 2.0 Port –No.1
5) USB 2.0 Port –No.2
6) Rejection bin fixing slot
7) Kensington lock
2.2.4 Power Supply
The printer comes with an external auto-switching power supply.
Note: Only use the power supply provided with the printer.
2.2.5 Plastic Cards
Listed below are the plastic card specifications:
• Type: PVC , PVC Composite, PET, ABS (varnished), PC, Re-printable cards
• Dimensions: ISO CR80 - ISO 7810 (53.98 x 85.60)
• Thickness: 0.25 to 1.25 mm (10 to 50 mil) manual gauge adjustment
• Magnetic stripe: ISO 7811
• Smart Card Contact: ISO 7816-1,2,3,4
• Smart Card Contactless: ISO 14443A/B.
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3 Installation Procedures
3.1 Installing the Ribbon
Original Matica ribbons are to be installed carefully. The ribbon carrier that comes with the printer helps to
install the ribbon quickly, easily and accurately. Once the ribbon is in its carrier, the carrier can then be easily
dropped into the printer using the red and grey guides.
1) Installing the ribbon 2) Insert the ribbon (not provided with the printer)
into the ribbon carrier.
3) Move the door handle in the direction shown and open the Top cover.

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4) Ribbon carrier should be positioned inside the Right & Left Guide cores as illustrated below
Left Guide Core for Ribbon carrier Right Guide Core for Ribbon carrier
5) Slide the Ribbon carrier back side (Trailer core) inside the backend Guide cores as per below instructions.

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6) Slide Ribbon carrier front side (Leading core) inside the front Guide cores as per instructions till it touches the
bottom of guide core as illustrated below,
7) Close the Top cover.
Note: Ribbon carrier should be assembled without touching/damaging the printer head
3.2 Rear bin Installation

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3.3 Card Feeding
The input Hopper (automatic card feeder) can hold a maximum of one hundred 0.76 mm thick cards. A label
inside the door gives the instructions for correctly positioning and orienting the card.
When the single card manual feeder option is present, it can be used without needing to empty the input
Hopper.
The card path can be selected via software to speed card processing:
• Hopper
• Reject bin
The output Hopper at the front of the printer can hold a maximum of thirty 0.76 mm thick cards.
3.3.1 Input Hopper (Automatic Card Feeder)
1. Open Front door manually as shown below.
2. Load the cards in the Hopper and then close the door.
Card insertion
direction
For contact type
cards, chip will be
visible on the top.
Mag stripe will be
facing downwards
towards right.

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3.3.2 Front Slot (Manual Card Hopper)
The manual card feeder is always ready for use and is prioritized. It is suggested that it can be used when
the job requires a different card other than the ones loaded inside the input Hopper.
Insert the card inside the slot as per below illustration.
Card insertion
direction
For contact type
cards, chip will be
visible on the top.
Mag stripe will be
facing downwards
towards right.
3.4 Adjusting the Card Thickness
The card thickness can be adjusted by sliding the Selection knob (A label is attached on the Encoder
cover to guide the selection knob) to the required thickness.
Cards with thicknesses ranging between 0.25 mm and 1.25 mm (10 - 50 mil) can be processed by the
printer. Proceed as follows to adjust the card thickness:
1) Open the printing module compartment cover as per below instructions.

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2) Slide the Card thickness selection knob to match the card thickness which is to be printed.
3) Close the Top cover.
3.5 Connecting the Power Supply and Powering ON the Printer
Connect the power cord to the power outlet (a) to the power supply and then connect the power supply to
the printer (b) as shown below. Press theON/OFFbutton (c) topowerontheprinter.

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4 Installing the Software and Configuring the Printer
The USB stick that comes with the printer contains the following:
• Windows Vista, Win7, Win8, Win8.1 (32 and 64 bit), Win10 printer driver for USB, Ethernet LAN and
Wireless connections (if supported by the purchased model)
• PDF UserGuide
• Driver Installer (XPS DRIVER)
4.1 Connecting the Printer to the Computer and Installing the Software
4.1.1 Printer connection through USB
1) Download/ save a copy of MC320 driver installer software into your PC/Laptop.
2) Double click on the Matica XPS Driver installer.exe application to setup the Wizard.
3) Set up wizard displayed. Click ´Next´ button.

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4) Select on “I accept the agreement” to accept the license agreement and then click Next.
5) Incase you want to Install the printer using LAN connection tick the box ‘Add an MC320 printer connected
through the network’ and Click Next to continue with the installation.
For USB connection leave the option unticked & click Next to continue with the installation.
Network printer selection is not mandatory to continue the setup.