Medel OPUS 2 Operating instructions

Troubleshooting the Opus 2 Processor
No sound / no start-up lights
Change the batteries. Try batteries from a different pack if they were changed
recently.
Check that the battery contacts are clean and free from dust and dirt. If not, clean
with a soft cloth. If the problem persists, change the battery pack frame.
Check that the on / off switch is able to be closed securely. If not, clean with a soft
cloth. If the problem persists, change the battery pack frame.
Check that the battery pack cover slides all the way up to the base of the processor.
If not, gently wipe with a soft cloth or replace.
Check the coil cable is fully inserted into its socket and is functional. If the problem
persists, change the coil cable.
Use the speech processor test device to check that the Opus 2 is transmitting sound.
This video shows how to use the speech processor test device.
Intermittent or reduced sound
Check the coil cable is fully inserted into its socket and functional. If the problem
persists, change the coil cable. This Med-El webpage shows how to change the coil
cable with illustrated steps.
Worn-out batteries. Change the batteries. Try batteries from a different pack if they
were changed recently.
Place into the drying box overnight.

Coil site feels tight or sore
Contact your clinic. A gentler magnet may be needed. A tight magnet can cause
long term skin problems, headaches and discomfort.
Batteries are not lasting as long as usual
Change the batteries. Try batteries from a different pack.
If using rechargeable batteries, their charge will naturally decrease with time and
use. Contact the department for replacements.
I can’t change the settings (e.g. volume / programme) via my fine tuner
anymore
The fine tuner may have lost its link with the Opus 2 processor. It will need to be
synced again. Place the coil of the Opus 2 processor on the MT button of the fine
tuner and turn the processor on. The fine tuner lights will blink to confirm a
successful sync. This video shows how to link the fine tuner with the Opus 2
processor.
I’m worried my Opus 2 might fall off my ear
Clear plastic safety loops (snuggies) are available. They loop around your ear and
hold onto the processor.
A safety line is available. It loops around the processor and clips to your clothing.
Helpful resources
Opus 2 user guide (pdf)
More support can be found on the Med-El troubleshooting web page