Medela Symphony Quick start guide

The Symphony®
Breastpump
Maintenance &
Technical Guide

Table of Contents
Save These Instructions .................................................................................1
Symphony®Technical Description .................................................................2
Symphony®Breastpump Controls & Parts ....................................................3
Symphony Diagram.................................................................................................................... 3
Symphony Kit Diagram ..............................................................................................................3
Visual & Functionality Checklist.....................................................................4
Vacuum Check.................................................................................................5
Recommendations for Replacement ............................................................6
How to Check Pump Total Running Hours ...................................................7
Error Codes.................................................................................................. 8-9
Battery Care & Maintenance .................................................................. 10-11
Inspect & Replace Diaphragms.............................................................. 12-13
Low or No Suction................................................................................... 14-15
Trolley Repair ........................................................................................... 16-17
No Power.................................................................................................. 18-19
Reseating Cover ...................................................................................... 20-21
Replace and Load Program Card .......................................................... 22-23
Proper Use of Vacuum Gauge................................................................ 24-25
Inspect & Replace Power Cord.............................................................. 26-27
Correct Separated Housing.................................................................... 28-29
Cleaning ................................................................................................... 30-31
Terms of Guarantee.......................................................................................32

The Medela®Symphony®Breastpump
has been specially developed to meet the
most stringent demands where hygiene
and mobility are concerned. The operating
principle of the Medela Symphony is
to simulate the natural, physiological
conditions encountered in breastfeeding.
The pump’s kit is separate from the
pumping mechanism and protected
from overflow by a specially designed
membrane. Kit components which could
come in contact with the milk are part of
the accessories and can be very easily
disconnected for cleaning and sterilization.
A carrying case is available, offering
ample space for the pump and the
accessory kit.
There are two different models of
Symphony with the following general
specifications:
Symphony Breastpump, article no.
0240108
none knob control for both vacuum and
suction cycles
npowered by regular electric outlet (100-
240 VAC)
Symphony Breastpump Plus, article no.
0240208
*same as above (0240108), but with
2 internal rechargeable 6 volt batteries
Both models can be used for single
and for double pumping by using the
appropriate accessory kit. Refer to the
separate accessory kit user’s instructions
for further details.
IMPORTANT SAFEGUARDS
WARNING: To reduce the risk of burns,
electrocution, fire, or injury to persons:
1. Separation from the power outlet is only
assured through the disconnection of
the plug and socket connection.
2. This equipment is not suitable for use in
the presence of a flammable anesthetic
mixture.
3. Use only in a dust-free environment.
4. Do not place in or drop motor unit into
water or other liquid.
5. Do not reach for any electrical device
if it has fallen into water. Unplug
immediately.
6. Never operate an electrical device if it
has a damaged cord or plug, if it is not
working properly, if it has been dropped
or damaged, or if it has been dropped
into water.
7. Only use the electric cord that comes
with the Symphony Breastpump.
8. Make sure the voltage of the device is
compatible with the power source.
Save These Instructions
1

Safety Instructions
C
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CUS
Protection class II
(Double
Insulation)
Type B
Vacuum:
-50mmHg – -250mmHg
-7kPa – -33kPa
Power Supply:
Conventional Outlet:
100V - 240VAC
50/60 Hz
0.5 A
DC Connection:
12 VDC Use only with
25 W Medela®Vehicle Lighter
T=2,5A Adapter #67173
Battery:
2 x 6 V, 1.2 Ah Type: Yuasa NP 1.2-6
Battery(optional): Battery, DC powered
Charging time=12 hours
Full battery pumping
time=approx. 60 minutes
ESD—Use ESD protection when servicing pump.
Disposal:
This breastpump is made of technical plastics and metals
that cannot be separated. It must be disposed of in
accordance with local regulations.
Warranty: 3-years for the unit from the date of delivery, excluding pump set and batteries. The manufacturer is not liable
for any damage or consequential damage caused by incorrect operation, inappropriate usage or use by unauthorized
persons. Routine checks, servicing and battery exchange may only be carried out by Medela authorized personnel.
Symphony Technical Description
2
Dimensions :
With Stand Without Stand
Length 16.1” 8.5”
Width 16.1” 6.1”
Height 35.4” 9.6”
Weight:
With Battery: 6 lbs. 7 oz.
Without Battery: 5 lbs. 1 oz.
Environmental Conditions
for Operation:
Temperature: +41°F to +104°F
Relative Humidity: 20% to 80%
Atmospheric Pressure: 70 kPa to 106 kPa
Environmental Conditions
Transport and Storage:
Temperature: -4°F to +122°F
Relative Humidity: 20% to 95%
Atmospheric Pressure: 70 kPa to 106 kPa
Standards:
FDA (GMP)
ISO 9001
ISO 13485
CE (93/42/EEC)
Electromagnetic or
Other Interference:
Complies with IEC 60601-1-2. Unlikely to
interfere with other electrical equipment.
Follow Instructions
Alternating Current
Direct Current
Medical Equipment
With Respect to Electrical Shock, Fire and Mechanical Hazards Only
In Accordance With IEC 60601 -1 CAN/CSA 22.2 No. 601.1 22PL

Symphony Diagram Symphony Kit Diagram
Symphony®Breastpump Controls & Parts
11 4
5
2
4
1
3
6
8
7
1. PersonalFit™Breastshield, Standard (24mm)............. 87073
2. PersonalFit Breastshield Connector ........................... 87071
3. Valve & Membrane ....................................................... 87089
4. Collection Connector................................................... 8117009
5. Solid Container Lid ..................................................... 8107057
6. Tubing ........................................................................... 8007213
7. Membrane Cap ............................................................ 8100769
8. Protective Membrane .................................................. 8200094
9. Breastfeeding Information Guide ................................ 1907200
10. Symphony Instruction Manual..................................... 1907724
11. Symphony Container Stand ........................................ 8100552
12. Symphony Vehicle Lighter Adapter............................. 67173
Call for pricing
Call Customer Service at 800.435.8316
for ordering information.
Kit shown is Symphony Double Pumping Kit
(67099S)
3

The Symphony®Breastpump Maintenance & Technical Guide is a resource and tool to be
used to perform maintenance and troubleshoot issues on the Symphony Breastpump.
A visual and functional check of the Symphony breastpump should be performed for optimal
performance on a periodic basis. If maintenance or repairs are needed, this guide will walk
you through the steps. If you have any questions, please contact Customer Service at
800.435.8316.
Cleaning – Use a soft cloth to wipe with warm soapy water, Quick Clean™
Wipes may be used between uses with the same mother. Use Cavicide®to
disinfect between different mothers. (Refer to Cleaning Technical Bulletin
on pages 30-31 for detailed instructions.)
Cover – Inspect for damage and that cover closes and locks shut.
If cover is damaged, please send back to Medela for repairs.
Housing – Inspect for damage, cracks or if housing is separated. (Refer to Correct
Separated Housing Technical Bulletin on pages 28-29 for detailed instructions.)
Rubber Feet – Inspect for damage or missing rubber feet (4 total). If any
are missing, contact Medela Customer Service to order Part # 8000596.
Pump Diaphragms – Inspect for damaged diaphragms.
(Refer to Inspect/Replace Diaphragms Technical Bulletin on pages 12-13
for detailed instructions.)
Power Cord – Inspect power cord for damage.
(Refer to Inspect/Replace Power Cord on pages 26-27 for detailed instructions.)
If you have a Symphony Plus, check battery status by referring to Battery Care
& Maintenance Technical Bulletin on pages 10-11.
Visual & Functionality Checklist
4
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4
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4
4

Vacuum Check
Performing a vacuum check on your pump ensures your Symphony®is operating correctly
for breastpumping mothers. Follow the instructions in the Proper Use of Vacuum Gauge
Technical Bulletin on pages 24-25 for detailed instructions. The following values will guide
you through gauging your Symphony vacuum levels:
If you experience values outside of the normal limits reference refer to Technical
Bulletin – Low or No Suction on pages 14-15.
Stimulation Expression
min* max* max* min* Elevation OFF
- 41 - 166 - 207 - 41 + 6600’
- 47 - 187 - 234 - 47 + 3300’
- 50 - 200 - 250 - 50 + 1600’
- 53 - 213 - 266 - 53 Sea Level
*± 20 mmHg
The following values should read:
Stimulation mode changes to Expression mode after 2 minutes
unless the button is pushed.
5

Recommendations for
Replacement
Over the life of the Symphony®it is possible that certain items may have to be replaced. The
more preventative maintenance that is conducted on the Symphony, the less parts will have
to be replaced. The following are recommended guidelines for when certain parts should
be replaced.
Item Recommendations for Replacement/Repair
Membranes As needed after inspection.
(Refer to Low or No Suction Technical Bulletin on pages
14-15 for detailed instructions.)
Diaphragms As needed after inspection or low suction.
(Refer to Inspect/Replace Diaphragms on pages 12-13
for detailed instructions.)
Motor 6,000 hrs (or as needed)*
Gear Box 6,000 hrs (or as needed)*
Battery As needed.
(Refer to Battery Care & Maintenance Technical Bulletin on pages
10-11 for detailed instructions.)
Main Boards As needed.
(If pump does not turn on and after troubleshooting*.
Refer to Error Codes Technical Bulletin on pages 8-9.)
Housing If broken or separated.
(Refer to Correct Separated Housing Technical Bulletin on pages
28-29 for detailed instructions.)
*Must be replaced or repaired at Medela.
Please contact Customer Service at 800.435.8316 for instructions on how to have your
pump repaired or replaced.
6

How to Check Pump Total
Running Hours
Checking Pump Total Running Hours
1. Turn the pump on.
2. Go to service menu by pushing the “On” button again while
turning the vacuum control knob.
3. Turn the vacuum control knob until you get “Htot” (hours
total). This is the total hours the pump has run throughout
its life.
4. Use these hours to check to see if maintenance is required
per recommendations on page 6.
7

There are two ways in which a Symphony®Breastpump will communicate that the unit has
an issue. If the Symphony is experiencing an issue, an error code will be displayed on the
LCD screen (see fig. 1). Previous problems are recorded in the Menu function under “Err:”.
To retrieve a history of errors, hold down the “On” button while turning the vacuum control
knob, then continue to move the knob until you reach “Err” (see fig. 2). If you continue to
experience issues with your Symphony, please contact Customer Service at 800.435.8316.
Error Codes
fig. 1 fig. 2
LCD Display
LCD Display Messages
The following describes LCD messages that may be displayed indicating an issue with the unit, the potential causes, and action steps to correct the issue.
Potential Issue Actions
Program card isn’t a Symphony card Check if correct program card is used (See Technical Bulletin No. 109A)
Program card is incorrectly inserted Check that card is positioned correctly (See Technical Bulletin No. 109A)
Program card is damaged and not working Replace program card (See Technical Bulletin No. 109A)
Program card isn’t inserted Insert program card (See Technical Bulletin No. 109A)
Program card isn’t completely inserted Push card in all the way (See Technical Bulletin No. 109A)
Battery needs charging soon, will beep every
20 seconds (15 minutes of pumping time
remaining from when the indication started)
Be sure power cord is plugged into back of pump (See Technical Bulletin No. 106A)
Battery is completely discharged Charge the batteries, but you may continue to pump (See Technical Bulletin No. 101A)
Motor is drawing too much current Send Symphony pump to Medela®service center if this happens repeatedly
Software conguration Replace program card if experiencing error (See Technical Bulletin No. 109A)
Potential fault in electronics of gear control Send Symphony pump to Medela service center if this happens repeatedly
Potential fault in electronics of power supply Send Symphony pump to Medela service center if this happens repeatedly
8

Battery Care & Maintenance
Menu Codes
The following are Menu Codes and descriptions indicating historic error activity and steps you can take to address the issue.
Directions on how to read Menu Codes
1. Turn the pump on.
2. Push the “On” button again while turning the vacuum control knob.
3. To see Menu Codes turn the vacuum control knob and refer to the Menu Codes chart listed below.
Menu Codes Description Solution
Motor Fault
1. Unplug and plug back in.
2. Reboot pump. (see below)
3. Replace program card and reboot.
4. Send to Medela, Inc. for repair if this does not solve the issue.
Motor Overload 1. Return to Medela, Inc. for repair if this happens repeatedly.
Invalid Card
1. Reboot pump. (see below)
2. Verify proper program card orientation. Correct as needed.
3. Replace program card and reboot.
4. Return to Medela, Inc. for repair if this does not solve the issue.
No Card
1. Install program card.
2. Verify that card is pushed in all the way.
3. Replace program card and reboot.
Battery Flat 1. Charge for full 12 hours.
2. Return to Medela, Inc. for repair if this does not solve the issue.
Battery Low 1. Charge for full 12 hours. Pump will charge during use if plugged in.
2. Return to Medela, Inc. for repair if this does not solve the issue.
Power Fault
1. Verify pump plugged in properly at both ends.
2. Plug pump into another outlet.
3. Return to Medela, Inc. for repair if this does not solve the issue.
Configuration
1. Reboot pump.
2. Replace program card and reboot.
3. Return to Medela, Inc. for repair if this does not solve the issue.
M/F
M/O
C/I
C/N
B/F
B/L
P/F
C/F
(refer to Technical Bulletin No. 109A to replace program card)
Quick Fixes
The following is a list of potential issues and steps you can take to readily address the issue.
Reboot Pump
1. Press the let-down button and hold.
2. While holding the let-down button press the on/off button.
3. Release both buttons when pump reads “please wait”.
Error Messages
1. Turn off pump and restart unit.
2. Reboot pump.
3. Replace program card and reboot pump. (refer to Technical Bulletin No. 109A to replace program card)
4. Send pump to Medela, Inc if this does not solve the issue.
Invalid Card
1. Check program card.
a. Chip side up.
b. Chip end inserted into pump rst.
2. Replace program card. Reboot pump with new card. See reboot instructions.
3. Return pump to Medela, Inc. for repair if this does not solve the issue.
No Card
1. If program card is missing:
a. Install new program card. (refer to Technical Bulletin No. 109A to replace program card)
b. Reboot pump with new card. See reboot instructions.
2. If program card is present:
a. Remove card and reseat.
b. Send to Medela Inc, for repair if reseat does not correct.
No Power
1. Check if the pump is properly connected to the electric supply or that the battery is charged.
2. Inspect power cord and replace if it is damaged. (refer to Technical Bulletin No. 111A to replace power cord)
3. Inspect fuse and replace if needed. (refer to Technical Bulletin No. 106A to replace fuse)
4. Send to Medela Inc, for repair if issue is not resolved.
Check Battery (if present) 1. Check battery connections by removing battery caps and inspecting wires.
2. Refer to Technical Bulletin No. 101A for further Battery Care & Maintenance instructions.
9

If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
Battery Care & Maintenance
Symphony®Plus needs battery care and
maintenance. If you are unable to resolve
your Symphony battery issues, please
contact Customer Service at 800.435.8316.
Charging Battery
1. The Symphony Plus should
be charged:
 •uponreceiptofpump
(for approximately 12 hours).
 •dailyafterhavingrunfrombattery.
 •beforebatterycompletely
discharges.
 •everytwo(2)monthswhenpump
is not in use. (The battery is
continually charging when the
breastpump is plugged into an
outlet, even during a pumping
session.)
Battery Status
2. “Battery Low” warning appears on
LCD display when the battery is low.
The breastpump will beep every 20
seconds. (The breastpump still has
approximately 15 minutes of pumping
time left.) The battery should be
re-charged using the above instructions.
3. “Battery Flat” appears when the
battery has been depleted. The
breastpump will issue a long beep
and the pump will switch off. The
battery should be re-charged using
the above instructions.
4. Check battery connections by
removing battery caps and
inspecting wires.
Helpful Hints
Extreme temperature, charging rates, and
state of charge play a part in the life span of
your battery.
To help maintain the life, please do the
following:
 •completelyrechargethebattery
after each use.
 •donotallowthebatterytofullydrain
on a regular basis.
 •duringuse,theSymphonycanrun
on battery for up to one (1) hour.
10

Battery Care & Maintenance
If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
4
2
1
3
1. Charge pump for 12 hours.
*NOTE: Display switches from charging to Symphony 2.0 when battery
reaches 80% charge. It takes the full 12 hours to get 100% charge.
2. Turn the pump on.
3. Go to the service menu by pushing the “On” button again while simultaneously
turning the vacuum control knob clockwise until S/N is displayed.
4. Release the power button and continue to turn the vacuum control knob until locating
“Hres” (resettable hours) then press the let-down button to reset it back to zero.
5. Let the pump run until the batteries are drained and the screen reads “Battery flat.”
(The pump turns off automatically after 30 mins and may need to be restarted to fully
drain the batteries.)
6. Once the batteries are drained, plug the pump into a wall outlet and go back to
“Hres” on the service menu to check how long the pump ran. The time will give an
indication of the battery’s condition. A new battery lasts for about 60 minutes of
pumping time.
Battery Check (if battery model)
11

If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
Symphony®diaphragms need to be
inspected periodically to ensure proper
suction levels. If you experience issues
replacing the diaphragms, please contact
Customer Service at 800.435.8316.
Tools Required
Flathead Screwdriver
Replacement Diaphragms Kit -
Item #8007199
Cavicide (or similar product)
Soft Cloth
Warning - Please be sure to unplug
Symphony prior to troubleshooting.
Directions
Inspect
1-2. Press gently on diaphragm. An
undamaged diaphragm will roll along
the edge, which does not affect
suction. If the rolled edge appears to
be torn, replace. If holes or tears
appear in diaphragm, suction can
be reduced and diaphragm needs
to be replaced.
Replace
3. Remove diaphragm screws with
flathead screwdriver.
4-5. Gently pry and remove each
diaphragm with flathead screwdriver.
6-7. Clean area with soft cloth and
Cavicide (or like product) by spraying
on cloth before replacing diaphragms.
8. Align new diaphragms with openings.
9. Apply equal pressure downwards to
snap diaphragm in place.
10. Install screws with flathead screwdriver.
Do not over tighten.
Inspect & Replace Diaphragms
12

Battery Care & Maintenance
If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
56
78
DO NOT SPRAY PUMP WHILE
DIAPHRAGMS ARE REMOVED
9
10
Warning
•Stopwhenscrewsstopturning.
•Donotovertightenorinternal
sensor may get damaged.
3
4
12
DAMAGED
UNDAMAGED
If you experience other issues regarding
suction reference Technical Bulletin 103A.
13

If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
Low or No Suction
In the event that your Symphony®breast-
pump is producing low or no suction this
technical bulletin will guide you through
the steps to troubleshoot your issue. If you
continue experiencing issues with low or no
suction, please contact Customer Service
at 800.435.8316.
Tools Required
Technical Bulletin No. 102A
(Inspecting and Replacing Diaphragms)
Flathead Screwdriver
Symphony Diaphragm Kit -
Item #8007199 (if needed)
Symphony Membrane Cap -
Item #8100769 (if needed)
Symphony Membrane -
Item #8200094 (if needed)
Vacuum Gauge -
Item #1977005 (if needed)
Warning – Please be sure to unplug
Symphony prior to troubleshooting.
Directions
1. Inspect Symphony Membranes. If
membranes do not appear to have a rip
or tear move to next step. If membranes
do appear to be worn or have a tear,
replace prior to next step.
2. Inspect Symphony Diaphragms by
following Technical Bulletin 102A. If
diaphragms do not appear to have a rip
or tear move to next stop.
3. Make sure Symphony lid completely
closes before pump is in use.
4. Make sure the hard yellow ends of the
tubing fit securely into breastshield
connectors.
5. Make sure the yellow triangular end fits
into the membrane cap.
6. Make sure yellow valve on breastpump
kit is fitted correctly into the breastshield
connector.
7. Make sure white membrane is lying flat
against yellow valve head.
8. Check Symphony vacuum levels by
following Technical Bulletin 110A Proper
Use of Vacuum Gauge.
14

Battery Care & Maintenance
If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
5
8
6
7
12
4
3
15

If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
In the event that your Symphony®trolley
becomes loose, this technical bulletin will
guide you through methods to resolve this
issue. If you continue to experience issues
with your Symphony trolley, please contact
Customer Service at 800.435.8316.
Tools Required
3.0mm Allen Wrench
13mm Socket Wrench
Adjustable Wrench
Trolley Repair Kit -
Item #6007116 (if necessary)
Directions
1-2. Remove Symphony from trolley by
removing four (4) screws with 3.0mm
Allen Wrench.
3-4. Turn trolley on side and hold nut by
using adjustable wrench. Nut should
be NylokTM.
(Nut provided in Repair Kit.)
5. Tighten rod by using 13mm socket
wrench while holding nut, which is
located on bottom of trolley with
adjustable wrench.
(See image #4))
6-7. Place Symphony back on trolley and
tighten four (4) screws with 3.0mm
Allen wrench.
8. Your Symphony trolley is now
tightened and ready for use.
Trolley Repair
16

Battery Care & Maintenance
If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
5
4
2
6
8
1
7
3
Bottom of Trolley
17

If the above steps do not correct the issue, please contact Customer Service at 800.435.8316.
In the event that your Symphony®
breastpump does not have power, this
technical bulletin will guide you through
methods to resolve the issue. If you
continue to experience issues with loss
of power, please contact Customer
Service at 800.435.8316.
Tools Required
Fuse - Item #9310035
Flathead Screwdriver (small)
Directions
1. Inspect power cord and replace if
damaged. Refer to Technical Bulletin
No. 111A - Inspect/Replace Power Cord
if power cord needs to be replaced.
2. Make sure pump is plugged into a
wall outlet.
3. Make sure short black cord is plugged
into back of Symphony.
4. Check power outlet for functionality.
Attempt to use in another power outlet.
5. Remove fuse holder from bottom of
the Symphony using a small flathead
screwdriver and gently turn clock wise.
6-7. If the fuse appears shorted, remove
shorted fuse. (Item #9310035)
8-9. Replace with new fuse.
(Item #9310035)
10. Insert fuse holder (black round cap)
back into the bottom of the Symphony.
No Power
18