Mitel MiVoice 4420 IP Basic User manual

USER GUIDE
USER GUIDE
MiVoice 4420 IP Basic (DBC 420)
for MiVoice MX-ONE
Marie LundmarkmlundmarkMSETero SilvennoinenHFEBCBES/DDC

9/1553-ANF 901 54 Uen L1 2016-03-09 2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The informa-
tion is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel
Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively "Trademarks")
appearing onMitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel")orothers.UseoftheTrademarksisprohibitedwithoutthe expressconsentfrom
Mitel. Please contact our legal department at [email protected] for additional informa-
tion. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
39/1553-ANF 901 54 Uen L1 2016-03-09
1 IMPORTANT SAFETY INSTRUCTIONS AND
INTRODUCTION
IMPORTANT SAFETY INSTRUCTIONS (ENGLISH)
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
• Do not use this product near water, for example, near a bath tub, wash bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord indicated in this manual.
SAVE THESE INSTRUCTIONS
IMPORTANTES MESURES DE SÉCURITÉ (FRANÇAIS)
Certaines mesures de sécurité doivent être prises pendant l’utilisation de matérial
téléphonique afin de réduire les risques d’incendie, de choc électrique et de blessures.
En voici quelquesunes:
• Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une bagnoire, d’un lavabo,
d’un évier de cuisine, d’un bac à laver, dans un sous-sol humide ou près d’une
piscine.
• Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil) pendant un
orage électrique. Ceci peut présenter un risque de choc électrique causé par la
foudre.
• Ne pas utiliser l’appareil téléphonique pour signaler une fuite de gaz s’il est situé
près de la fuite.
• Utiliser seulement le cordon d’alimentation indiqué dans ce manuel.
CONSERVER CES INSTRUCTIONS

9/1553-ANF 901 54 Uen L1 2016-03-09 4
IMPORTANT SAFETY INSTRUCTIONS AND INTRODUCTION
INTRODUCTION
These directions for use describe the user procedures to handle the features available
for MiVoice 4420 IP Basic, hereafter called DBC 420, when the telephone is used with
MX-ONE Service Node.
All the procedures, suffix digits, tone messages and times used in this document are
according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is possible to
vary the number of features assigned to each individual extension. The person (depart-
ment) responsible for telecommunications in your organization will inform you which
features have been assigned to you.
The DBC 420 is an IP telephone conforming to the H.323 standard. The telephone
supports Dynamic Host Configuration Protocol (DHCP) for determination of IP
addresses.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
This telephone can be used without lifting the handset.
Whenstated Liftthehandsetbeforedialingaprocedureora telephonenumberyoucan
dial directly without lifting the handset.
For information, see 2.14 Loudspeaker / Headset Functions on page 9
For information, see 12 Miscellaneous on page 52
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
59/1553-ANF 901 54 Uen L1 2016-03-09
2 DBC 420
2.1 DBC 420
Figure 1: DBC 420
The DBC 420 has a monitor function.
Most of the functions assigned to the function keys in the figure (Conference,
Follow-me, and so on) can be moved and removed, except the functions Line 1, Line
2and Inquiry that are fixed. The placing of the functions, as shown in the figure above,
is the default setting. This can be changed by the system administrator.
By removing one of these functions, the key can instead be used as a Dial-by-function
key.
Any function key can be programmed with a telephone number and labelled with a
name.This means that whenyoupressthatfunctionkey thedesiredtelephonenumber
is automatically dialed. See 10.3 Programming a Dial-by-Function Key on page 48 for
programming.
2.2 KEY FUNCTIONS FOR DBC 420
The key functions for the DBC 420 are:
Dialog 4420 IP Basic
Conference
Transfer
Inquiry Message
Free on 2nd
Line 2
Line 1
Status
Diversion
Dialog 4420 IP Basic
Conference
Transfer
Inquiry Message
Free on 2nd
Line 2
Line 1
Status
Follow me

9/1553-ANF 901 54 Uen L1 2016-03-09 6
DBC 420
2.3 SOFT KEYS
Note: Not applicable.
2.4 POWER FEEDING
The telephone is fed by an external 24 volts AC/AC adapter or alternatively through the
IP network (LAN) from a power hub. The power must be connected to the telephone
before any use. See installation instructions for DBC 420.
The telephone does not work when there is a power failure.
2.5 CONNECTING THE TELEPHONE
Connect the handset, the power, and the LAN cable, see 2 Connecting the Telephone
on page 7.
The Clear key is used to disconnect a call.
Conference The Conference key is used for making conference calls.
Follow-me The Follow-me key indicates activation/deactivation of Follow-me and
absence information.
Free on 2 nd The Free on 2 nd key is used to activate the possibility to receive a second
call while you already have an active call.
Inquiry The Inquiry key is used only for initiating calls.
Line 1 The Line 1 key is used for initiating and receiving calls.
Line 2 The Line 2 key is used for initiating calls, can also be used for receiving a
second call.
Message The Message key lamp indicates that you have a message and by
pressing the key the message is retrieved.
The Mute key is used to interrupt the speech connection. When the Mute
key has been pressed you can confer and the connected party will not
hear. By pressing it in idle or ringing state the silent ringing is activated. Any
key pressing will deactivate the silent ringing again.
The Speaker/Call key is used for monitoring a connection and as “call” key
after entering digits.
Status The Status key is used for monitoring the Network link, double flashing if
no network is available, flashing slowly during start up until the telephone is
logged on to the PBX and when logged on, indicating this with a steady
light.
Transfer The Transfer key is used for transferring calls.
The Volume keys control the volume for incoming speech (handset and
loudspeaker) and the ringing volume. The +key increases the level and the
-key decreases the level.

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
79/1553-ANF 901 54 Uen L1 2016-03-09
Figure 2: Connecting the Telephone
Ifaheadsetwill beused,connectitaccordingto 2 Connectingthe Telephone on page7
If your PC will use the same LAN outlet as your telephone, connect the PC as shown
in 2 Connecting the Telephone on page 7
Note: When the telephone is starting, a connected PC will loose the LAN connection
for approximately 10 seconds.
2.6 STARTING THE TELEPHONE
Make sure that the telephone is connected to the IP network (LAN).
2.6.1 STARTING THE TELEPHONE
About 5 seconds after the telephone is connected to the power, the Mute lamp is lit for
5 seconds.
The administrator mode is used to change the IP settings in the telephone. This mode
is reserved for the maintenance personnel.
If the status lamp is flashing slowly, it indicates that the telephone is not ready for use.
If the lamp is double flashing, there is no LAN connection. Check the cabling.
The IP telephone gets the IP addresses from the network.
The telephone checks if new software has to be loaded. If the software needs to be
updated, the procedure is fully automatic. The software is loaded internally in the tele-
phone.

9/1553-ANF 901 54 Uen L1 2016-03-09 8
DBC 420
The telephone performs a test that the data circuits in the telephone work. If all goes
well the Inquiry lamp is lit for 1 second.
Thetelephoneis automatically registeredtothe PBX. When thetelephoneis registered
the Status lamp is lit (steady light).
The start up procedure normally takes about one minute. If the telephone needs to
update the firmware (FW), the start up procedure can take between two and three
minutes.
Figure 3: Indications on Status Lamp
2.7 LOGGING ON THE TELEPHONE
The telephone is always logged on with a default number. You cannot log on or log off.
2.8 LOGGING OFF
You cannot log off your IP telephone.
2.9 CHECKING SOFTWARE VERSION
It is only possible for the administrator to check the software version in the telephone
(using the Web interface).
2.10 FAULT LOCATING
This section contains information on how to solve common operational problems, and
warnings that might occur.
Table 1 Fault Locating and Actions
Fault Probable cause Action or comment
The telephone is
locked up Disturbance on the LAN Restart the telephone by pressing the keys C(clear),
mute and #simultaneously for
one to two seconds
Status lamp blinking
with a double flash There is no connection to the LAN Check that the LAN cable between the LAN outlet and the
telephone is connected

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
99/1553-ANF 901 54 Uen L1 2016-03-09
2.11 TRIPLE ACCESS LINE
Your telephone has two incoming/outgoing access lines, Line 1 and Line 2 (with the
same extension number) and one Inquiry key on which you can only make calls. You
can make or receive calls on Line 1 and Line 2 by pressing the corresponding key and
makecallsbypressingtheInquiry key. When pressing a Line key the previous call will
automatically be put on hold or common hold.
2.12 DISPLAY
The telephone does not have a display.
2.13 MENU STRUCTURE
Note: Not applicable.
2.14 LOUDSPEAKER / HEADSET FUNCTIONS
2.14.1 HANDSFREE WITH LOUDSPEAKER
Note: Not applicable.
2.14.2 MONITOR MODE
This function offers you the possibility to initiate a call by dialing the digits without lifting
the handset, and to monitor the progress of a call in the loudspeaker. As soon as you
want to speak you must use the handset microphone as this is the only microphone in
the DBC 420 02 telephone.
2.14.2.1 Making Calls
1) Dial the wanted number.
2) When the other party answers, lift the handset.
2.14.2.2 Receiving Calls
Note: Not applicable.
Status lamp blinking The lamp is lit during startup
phase, if it does not turn off after
several minutes the reason may
be: no DHCP access, no
gatekeeperdefined, not possible
to register to the system
Ask administrator for
assistance.
Fault Probable cause Action or comment

9/1553-ANF 901 54 Uen L1 2016-03-09 10
DBC 420
2.14.2.3 Changing from Monitor to Handset
Lift the handset to change from a headset to the handset.
2.14.2.4 Changing from Handset to Monitor
To change from a handset to a monitor, press the Speaker key and replace the
handset.
2.14.2.5 Clearing a Call
Press the Clear key to clear a call.
2.14.3 LOUDSPEAKING WITH HANDSET
Note: Not applicable.
2.14.4 HEADSET
Note: Not applicable.
2.15 TONES AND RING SIGNALS
2.15.1 TONE CHARACTERISTICS
The different tone signals in the telephone are as follows:

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
11 9/1553-ANF 901 54 Uen L1 2016-03-09
Figure 4: Tone Signals
Note: These are the standard tones, but they can differ depending on the market.
Note: The conference tone can be disabled by the system administrator.
2.15.2 RING SIGNALS
The following types of ring signals can be generated:
Figure 5: Ring Signals
Note: The ring signal can differ depending on the market.
At an incoming call on the free on 2 nd line the telephone rings only the first period and
with a low level. This is valid for both the internal and external ring signal.

9/1553-ANF 901 54 Uen L1 2016-03-09 12
DBC 420
2.15.3 RINGING OPTIONS
The following ringing options can be programmed on the Monitoring or Line keys:
To change the ringing option, see 10.4 Programming the Type of Ring Signal on a Line
or Monitoring key on page 48.
2.15.4 RING SIGNAL VOLUME
You can control the ring signal volume by pressing the +key and the -key when the
telephone is idle (no call connected) or when the telephone is ringing.
2.15.5 SILENT RINGING
If the Mute key is pressed while the telephone is idle or when ringing, the tone ringer
will not be activated for the subsequent call(s). The lamp for Line 1 or Line 2 will be
flashing at incoming call. The silent ringing function will be active until you activate a
function in the telephone, for example lift the handset or press a key. To indicate that
the function is active the Mute lamp is lit.
2.15.6 LAMP INDICATIONS
Off Indicates free or non-requested function
Fast flash
Indicates an incoming call
Slow flash
Indicates a call that is put on hold or common hold
Lit with fast blink
Indicates a key that is using the line
Lit Indicates an activated function
0 = Silent.
1 = Periodic (repetitive) ring signal.
2 = Delayed start of the periodic ring signal.
3 = One muted ring signal. Only one ring signal is generated with a low level.
4 = One delayed and muted ring signal.

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
13 9/1553-ANF 901 54 Uen L1 2016-03-09
3 INCOMING CALLS
An incoming call is announced by ring signals and a flashing lamp. There are two
different ring signals, one for internal and one for external calls. If the feature parallel
ringing is activated, the call will ring on more than one telephone, see 3.7 Parallel
Ringing on page 14.
3.1 RECEIVING CALLS ON THE LINE 1 KEY (NORMAL CASE)
Lift the handset to receive calls.
3.2 RECEIVING CALLS ON THE LINE 2 KEY
Lift the handset and press the Line 2 key to receive calls.
3.3 RECEIVING CALLS ON ANY OTHER KEY
1) Lift the handset.
2) Press the Monitoring key that indicates an incoming call.
3.4 RECEIVING A SECOND CALL
A new incoming call (second call) can be indicated even if there is another Line key
that is already in speech. Two incoming calls cannot be received simultaneously on the
Line keys.
• The function key Free on 2 nd must be activated on your telephone.
In this case you can have a call on the Line 1 key and a second call is signaled
on the Line 2 key (the Line 2 lamp flashes and a muted ring signal is heard).
The second call can be answered in one of the following ways:
After terminating the ongoing call
a) Press the Clear key to terminate the ongoing call.
b) Press the Line 2 key to answer.
After parking the ongoing call
Press the Line 2 key to answer (the ongoing call is automatically put on hold or
common hold.
After transferring the ongoing call
a) Press the Inquiry key.
b) Dial the number to the party to which the call will be transferred.
c) Press the Transfer key (the ongoing call is transferred).
d) Press the Line 2 key to answer.

9/1553-ANF 901 54 Uen L1 2016-03-09 14
INCOMING CALLS
• The calling party has initiated a Call waiting (and your telephone hascategory for
receiving Call waiting calls). In this case you can have a call on the Line 2 key
and a muted ring signal or call waiting tone, based on configuration in terminal,
is heard.
The waiting call can be answered in one of the following ways 5.2.2 Answering
a Call Waiting Call on page 25.
3.5 IMMEDIATE SPEECH CONNECTION
Note: Not applicable.
3.6 INDIVIDUAL CALL PICK-UP
If you hear your telephone ringing when you are in a colleague's room, you can answer
your call from the colleague's extension. In the same way, you can help out nearby
colleagues by answering their calls if they happen to be out of their rooms. To answer
these calls, you just pick up the nearest telephone and use the following procedure:
To pick up a call
1) Lift the handset (dial tone).
2) Dial the extension number (busy tone).
3) Press the 8key
3.7 PARALLEL RINGING
Parallel ringing makes it possible to ring several terminals simultaneously whenever
there is an incoming call. Parallel ringing can prevent the caller from hanging up the
telephone due to the long chain of ring signals. The terminals included in the parallel
ringing list are initiated by the system administrator but Parallel ringingcan temporarily
be prevented by the end-user.
There is a main extension in the Parallel ringing list. Only incoming calls to the main
extension are distributed to the parallel ringing list. Incoming calls to the other exten-
sions will ring only on their respective extensions and they will not be distributed to the
other extensions in the list.
3.7.1 TO ANSWER A CALL
The call can be answered on any of the ringing telephones.
3.7.2 TO PREVENT THE PARALLEL RINGING TEMPORARILY
It is possible to prevent the parallel ringing for a telephone in the parallel ringing list by
initiating Follow-me.
3.7.2.1 Prevent ringing on one of the telephones
If you want to prevent ringing on one of the terminals in the list, initiate Follow-me to
your own extension number, see section 6.2.1 Ordering Follow-me From Own Phone

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
15 9/1553-ANF 901 54 Uen L1 2016-03-09
on page 34.
3.7.2.2 To restore the parallel ringing
It is possible to restore parallel ringing for a telephone by deactivating the Follow-me.
3.7.2.3 For one of the telephones in the list
When the ringing has been prevented for one single telephone in the list, cancel
Follow-me from this telephone, see 6.2.2Canceling Follow-me From Your Own Phone
on page 34.
3.7.2.4 For all the telephones in the list
When the ringing has been prevented for all terminals in the list, cancel Follow-me from
the main extension, see 6.2.2 Canceling Follow-me From Your Own Phone on page
34.

9/1553-ANF 901 54 Uen L1 2016-03-09 16
OUTGOING CALLS
4 OUTGOING CALLS
4.1 CALLING ANOTHER EXTENSION
You can call another extension by:
Using a dialing procedure
1) Lift the handset (dial tone).
2) Dial the wanted extension number.
Using a Dial-by-function key
1) Lift the handset (dial tone).
2) Press the Dial-by-function key.
Using a Line or Monitoring key
1) Lift the handset (dial tone).
2) Press the Line or Monitoring key to the monitored telephone.
4.1.1 CALLED EXTENSION IS FREE AND ANSWERS
Start your conversation.
4.1.2 CALLED EXTENSION IS FREE BUT DOES NOT ANSWER
New call
Replace the handset and call later.
Automatic call back
1) Press the digit 6.
2) Replace the handset
For more information, see 4.5 Automatic Call Back on page 18
4.1.3 CALLED EXTENSION IS BUSY
New call
Replace the handset and call later.
Automatic call back
1) Press the digit 6.
2) Replace the handset.
For more information, see 4.5 Automatic Call Back on page 18
Call waiting
1) Press the digit 5.
2) Wait for answer.

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
17 9/1553-ANF 901 54 Uen L1 2016-03-09
If Call waiting to the wanted extension cannot be performed due to categorization you
will continue to receive busy tone.
Note: If the busy extension selects to ignore the Call waiting indication you can initiate
automatic call back.
Intrusion
Press the digit 4.
For more information, see 5.6 Intrusion on page 27
4.2 CALLING THE PBX OPERATOR
4.2.1 COMMON OPERATOR
1) Lift the handset (dial tone).
2) Dial the common operator assistant number.
4.2.2 INDIVIDUAL OPERATOR
Use this to talk to a specific operator
1) Lift the handset (dial tone).
2) Dial the individual directory number of operator.
4.3 MAKING AN EXTERNAL CALL
4.3.1 NORMAL EXTERNAL CALLS
You can make an external call by:
Using dialing procedure
1) Lift the handset (dial tone).
2) Dial the external access code and the wanted subscriber number.
4.3.2 CALLS ON AN INDIVIDUAL EXTERNAL LINE
Dial *0* individual external line number # route access code and external number.
4.3.3 FORBIDDEN AREA CODE
If you dial an area code and receive congestion tone this probably means you are not
permitted to call the area.
Call the operator assistant and ask for help in establishing the call.

9/1553-ANF 901 54 Uen L1 2016-03-09 18
OUTGOING CALLS
4.4 SPEED DIALING
4.4.1 COMMON SPEED DIALING NUMBERS
External telephonenumbers that are of importance, and frequently used by everybody
in the company are provided directly by the exchange. These speed dialing number
numbers consist of 1-5 digits.
1) Lift the handset (dial tone).
2) Dial the speed dialing number.
4.4.2 INDIVIDUAL SPEED DIALING NUMBER
Note: Not applicable.
4.4.3 DIAL-BY-FUNCTION KEY
Any function key can be programmed with a telephone number and labelled with a
name.This means that whenyoupressthatfunctionkey thedesiredtelephonenumber
is automatically dialed. See 10.3 Programming a Dial-by-Function Key on page 48 for
programming.
To use
1) Lift the handset (dial tone).
2) Press the Dial-by-Function key.
4.4.4 CALL BY NAME
Note: Not applicable.
4.5 AUTOMATIC CALL BACK
If a called extension (in your exchange or in the private network) is busy or not
answering, you can request the system to call back automatically as soon as the exten-
sion will be free or when it has been used (in cases where no answer has been
obtained). You can have several call backs activated at the same time.
Please note that whenyou return to your office, by lifting andreplacing the handset you
will inform the system that you are present at your office.
While waiting for an answer to call back you can make and receive calls as usual.
4.5.1 ORDERING
When the other party is busy or does not answer, do the following:
1) Press the digit 6. It can take a couple of seconds before the procedure is
performed. The display shows Accepted for some seconds.
2) Replace the handset.

MIVOICE 4420 IP BASIC (DBC 420) FOR MIVOICE MX-ONE
19 9/1553-ANF 901 54 Uen L1 2016-03-09
4.5.2 ANSWERING
Answer in the normal way within 8 seconds otherwise the Call Back will be cancelled.
After answer the system will call the extension number on which you made the call
back.
4.5.3 CANCELING A SINGLE CALL BACK
1) Lift the handset (dial tone).
2) Dial #37* extension number#.
3) Replace the handset.
4.5.4 CANCELING ALL CALL BACKS
1) Lift the handset (dial tone).
2) Dial #37#.
3) Replace the handset.
This procedure cancels call backs to internal parties, busy extensions in private
network as well as call back to busy external lines.
4.6 AUTOMATIC CALL BACK IF ALL EXTERNAL LINES ARE
BUSY
You can initiate automatic call back, if you receive busy tone because all external lines
are busy. You can only have one call back on busy external line activated at the same
time.
While waiting for an answer to call back you can make and receive calls as usual.
4.6.1 ORDERING
1) Press the digit 6(or the function key programmed with this feature) for dial tone.
2) Dial the complete external number, part of it or no number.
3) Dial #.
4) Replace the handset.
4.6.2 ANSWERING
When a suitable external line becomes free, you will be called back. Answer in the
normal way within 8 seconds otherwise the call back will be cancelled. After answer,
the dialed external number is automatically transmitted, you may need to dial any
remaining digits.
4.6.3 CANCELING A CALL BACK TO AN EXTERNAL LINE
1) Lift the handset (dial tone).
2) Dial #37*route access code#.

9/1553-ANF 901 54 Uen L1 2016-03-09 20
OUTGOING CALLS
3) Replace the handset.
4.7 BYPASS
4.7.1 ORDERED BY AN EXTENSION
If you urgently need to talk to a person whose calls are currently being diverted
(Follow-me, External follow-me and Message diversion), or who has do-not-disturb
active, and you have a category for bypass:
1) Lift the handset (dial tone).
2) Dial *60* wanted number#.
3) Wait for answer.
4.7.2 ORDERED BY ASSISTANCE
Request assistance from the person answering the call (the answering position or the
PBX operator).
The answering position can always call the diverted extension and also transfer calls
to the latter.
4.8 DIAL BY NAME
Note: Not applicable.
4.9 EMERGENCY CALL (SOS CALLS)
Dial the emergency number (SOS number).
4.10 NUMBER PRESENTATION RESTRICTION
This function allows the user to restrict its name and number presentation per call on
the B-party display.
To order the restriction of the name and number presentation from your telephone, do
the following:
1) Dial *42# and wait for dial tone
2) Dial the B-number