Yealink CP920 User manual

Quick Reference Guide - Yealink – CP920 IP Conference Phone
1
Yealink CP920 IP Conference Phone
ABOUT YEALINK CP920
The Yealink CP920 addresses today's audio
conferencing challenges and unifies a clear and easy
conferencing communication experience for both in
room and remote participants. CP920 covers small to
mid-sized meetings.
When your phone is idle the following screen will
display:
 Status Bar: Displays the default account &
feature status icons. The status icons are
displayed when the features are activated.
 Soft Keys: Each soft key label indicates the
action for the soft key on the bottom of the
screen.
PLACING AND RECEIVING CALLS
Place calls
 Tap
 Enter the number using the keypad
Receiving Calls
 Tap or press the Answer soft key
Ending a Call
End a call in any of the following ways:
 Tap or press the EndCall soft key
Placing a Call on Hold
To place an active call on hold:
 Press the Hold soft key while on an active
call. The screen indicates that the call is on
hold.
To resume a held call:
 Press the Resume soft key
Call Waiting
It is possible to make multiple calls, however, only one
active call can be in progress at any time, other calls
are placed on hold.
To make a new call during an active call:
 Press the Hold soft key to place the original
call on hold
 Tap the NewCall soft key
 Enter the number, then tap the Send soft key
To answer a new call during an active call:
 Tap the Answer soft key. The active call is
placed on hold, and the incoming call
becomes active.
Muting a Call
While on a call it is possible to place the call on Mute,
this prevents the caller from hearing you, but you can
still hear the caller.
To mute a call:
 Press during an active call
 Press again to un-mute the call
 The mute key illuminates solid red when the
call is on mute

Quick Reference Guide - Yealink – CP920 IP Conference Phone
2
Yealink CP920 IP Conference Phone
Transferring Calls
There are two ways of transferring a call – Blind
transfer and Consult transfer
Blind Transfer allows you to transfer a call directly to
another without announcing the call first:
 During a call press the Transfer soft key
 Enter the number you want to transfer the call to
 Press the B Trans soft key to complete the transfer
Consult Transfer allows you to transfer a call to
another party, announcing the call first:
 During a call press the Transfer soft key (this
places the caller on hold)
 Dial the number you want to transfer the call to
 When the party answers, announce the call
 Press the Transfer soft key to complete the
transfer
If the party refuses the call prior to completing the
transfer:
 Tap the Cancel soft key then tap Resume to go
back to the original caller
Conference Calls
The CP920 IP phone supports up to five parties
(including yourself) in a conference call:
 While on an active call, tap the Conf soft key (The
active call is placed on hold)
 Enter the number of the second party
 When the second party answers the call, tap the
Conf soft key again to join all parties in the
conference
 Repeat the above steps until you have added all
intended parties
During the conference call you can:
 Press the Hold soft key to place the conference
call on hold
 Press to mute the conference call, all other
participants can hear each other, but they cannot
hear you
 Tap the EndCall soft key to drop the conference
call
Note: You can split the conference call into individual
calls by pressing the Split soft key.
Call Forward
You can configure your phone to forward your calls
to another number.
There are three types of Call Forward:
Always Forward – Incoming calls are immediately
forwarded to the configured number
No Answer Forward - Incoming calls are forwarded
if not answered after a configured number of rings to
a specified number
Busy Forward – Incoming calls are immediately
forwarded to the specified number if the phone is
busy
To enable Call Forward:
 Tap Menu when the phone is idle, then select
Features > Call Forward
 Select the desired forwarding type and select
Enabled from the corresponding field
 Enter the forward destination number
 Tap the Save soft key
 Additionally, for No Answer Forward:
 Select the After Ring Time field and select the wait
time in seconds
The Call Forward icon is displayed on the LCD
screen when Call Forward is active.

Quick Reference Guide - Yealink – CP920 IP Conference Phone
3
Yealink CP920 IP Conference Phone
Disable Call Forward
 Tap Menu when the phone is idle, and then select
Features > Call Forward
 Select the desired forwarding type and select
Disabled from the corresponding field
 Tap Save to apply the change
Do Not Disturb (DND)
You can use DND to reject incoming calls
automatically on your phone. Calls will go directly to
your Voicemail or receive a busy message.
To activate:
 Tap the DND soft key. The icon on the status
bar indicates that DND is enabled.
To turn off, press DND soft key again.
Call History
Your phone maintains a Call History of Placed Calls,
Received Calls, Missed Calls and Forwarded Calls.
Each list can hold up to 100 entries. The following
icons represent each of the categories:
Missed Calls
Received Call
Placed Calls
To view History:
 Press the History soft key when the phone is idle
 Select from the desired list:
 Press the Option soft key, and then select
Detail from the prompt list
 Press the Send soft key to place a call
 Press the Delete soft key to delete the
entry
Directory
To add a contact:
 Press the Directory soft key or navigate to Menu >
Directory > Local Directory to enter the local
directory
 Enter the desired directory
 Tap the Add soft key to add a contact
 Enter a unique contact name in the Name field and
contact numbers in the corresponding fields
 Tap the Add soft key to accept the change
Voicemail
To set up voicemail:
 Navigate to Menu > Message > Voice Mail > Set
Voice Mail Code
 When prompted enter your default Voicemail
passcode provided to you by Vocus
 Follow the prompts to change your passcode,
record your name and set up your greeting
Access voicemail messages:
 A pop message box will appear on your home
screen indicating you have new messages
 The icon will also appear on the status bar
indicating how many new messages you have
 Navigate to Menu > Message > Voice Mail > View
Voice Mail
 Enter your Voicemail passcode
 Follow the prompts to retrieve your messages
Press # to save the message, 2 to repeat the
message, or 7 to delete the message