Mitel 5505 Instruction Manual

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NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel is a trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
5505 Guest IP Phone Administration Guide
MCD Release 5.0
®,™ Trademark of Mitel Networks Corporation
© Copyright 2011, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
Chapter 1: Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2: Registration and Configuration
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing the Cordless Handset and Installing the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Battery Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Charging the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Care of the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the Charging Cradle (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Pairing the 5505 Cordless Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Deleting/Replacing Paired Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Reset to Factory (Default) Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Restoring the Base Station Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Restoring the Handset Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Re-Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
MCD Programming Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DHCP Options Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
User and Device Configuration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Other MCD ESM Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Feature Access Code Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 3: 5505 Phone Base
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Features and Function of the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Customizing the 5505 Guest IP Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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Adjusting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Joining a Call/Conference on a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Locating Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 4: 5505 Cordless Handset
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Out of Range Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Features and Functions of the Cordless Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Display and Display Back Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Display Keys on the Handset/Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Using the Handset MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Menu Tree and Customizing the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Turning the Handset On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Turning the Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Adjusting the Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Joining a Call/Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Table of Contents
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Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using the Phonebook/Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Chapter 5: Maintenance and Troubleshooting
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Frequently Asked Questions/Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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5505 Guest IP Phone Administration Guide
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Introduction
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Introduction
The Mitel 5505 Guest IP Phone and Cordless Handsets provide a SIP-based IP guest room
phone. The 5505 Guest IP Phone is a single-line phone that supports up to four cordless
handsets. You can order additional handsets and chargers.
The cordless handset has an indoor signal range of up to 100 meters (300 feet) from the 5505
Guest IP Phone.
Figure 1: 5505 Guest IP Phone and Cordless Handset
About This Guide
This guide contains the following information:
• instructions on registering the 5505 Guest IP Phone, pairing the handsets, deleting and
replacing handsets, re-registration, and MCD programming required
• detailedinformationonthefeaturesandfunctionsofthe5505GuestIPPhoneandCordless
Handset
• troubleshooting chart and frequently-asked questions

5505 Guest IP Phone Administration Guide
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Related Documentation
See the following documents for more information on the 5505 Guest IP Phone:
•5505 Guest IP Phones Installation Guide - this guide provides instructions on how to
physically connect the 5505 Guest IP Phone, install the optional handset charger, install
the handset batteries, register the phone, and pair additional handsets.
•5505 Guest IP Phone Quick Reference - this guide provides instructions on how to use
the features of the cordless handset and 5505 Guest IP Phone.
•MCD System Administration Tool Online Help - Refer to this online help system for
instructions on how to program the Mitel 5505 Guest IP Phone on the MCD system.
To access phone- and system-specific documentation:
1. In your browser, go to http://www.edocs.mitel.com, and log in if necessary using your Mitel
Online account information.
2. Move your cursor over End User Documents and select PDF Guides to access any user
guides.
3. In Other Resources, click Installation Guides for end User Devices to access any
installation guides.

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5505 Guest IP Phone Administration Guide
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Registration and Configuration
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Introduction
This section provides information on
• preparing and charging the cordless handset
• registering the 5505 Guest IP Phone
• pairing handsets
• deleting and replacing handsets
• resetting the base station and handset to factory defaults
• re-registration of the 5505 Guest IP Phone
• required MCD programming for the 5505 Guest IP Phone
Refer to the 5505 Guest IP Phone Installation Guide for instructions on physically connecting
the 5505 Guest IP Phone.

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Preparing the Cordless Handset and Installing the
Batteries
1. The display is protected by a plastic film. Remove the protective film.
2. Insert the batteries as designated on the back of the handset. The polarity is indicated on
the battery compartment.
3. Slide the battery cover back into the main casing until it clicks into place.
4. To open the battery cover, for example, to replace the batteries, place your fingertip in the
grooved area on the top of the cover and slide down.

Registration and Configuration
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Battery Specification
Technology: Nickel-metal-hydride (NiMH)
Size: AAA (Micro, HR03)
Voltage: 1.2 V
Capacity: 400–800 mAh
The following types of battery are recommended:
• GP GP55AAAHCR 550mAh
• SHP HFR-44AAAJ550 550mAh
• SUPPO HSY-AAA0.55-C 550mAh
The handset is supplied with the recommended batteries.
Charging the Handset
It is recommended that you charge the handset battery fully before first use.
1. Charge the battery. It takes approximately 8 hours to fully charge the battery.
2. Then remove the handset for use.
Care of the Handsets
Wipethechargingcradleandthehandsetwithadampcloth(donotusesolvent)oranantistatic
cloth. Never use a dry cloth. This can cause static.
If the handset should come into contact with liquid:
• Switch the handset off and remove the batteries immediately.
• Allow the liquid to drain from the handset.
• Patallpartsdry,then placethehandsetwiththe battery compartmentopen andthekeypad
facing down in a dry, warm place for at least 72 hours (not in a microwave, oven etc.).
• Do not switch on the handset again until it is completely dry.
When it has fully dried out, it can be used again.

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Registering the 5505 Guest IP Phone
The 5505 Guest IP Phone comes pre-paired with one 5505 Cordless Handset. Follow the
instructions below to register the 5505 Guest IP Phone.
Note: Thisprocedureisvalidonlyforfirst-timeregistration.See“Re-Registeringthe5505Guest
IP Phone” on page 16, if necessary.
1. Turn on the 5505 Cordless Handset using the power on button
2. Place the handset with the display facing up in the 5505 Guest IP Phone base.
If the phone has not been registered previously, the LEDs on the base start flashing in the
order below:
• Speakerphone: LLDP & IP provisioning
• Mute: Upgrade firmware
• Messages: Upgrade CVM firmware
• Line In Use: Successful boot up. The display on the handset displays “NO DN
PROGRMED”.
3. EntertheDNandtheuserPINasDN#PIN#.InESM,refertoUserandDeviceConfiguration
-> Access Authentication -> User PIN.
4. Press the Speaker key.
After successful registration, the screen displays the Room Name/Number.
See “Pairing the 5505 Cordless Handsets” on page 12 to continue pairing additional handsets.

Registration and Configuration
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Connecting the Charging Cradle (Optional)
The 5505 Guest IP Phone can have up to three additional 5505 Cordless Handsets with
chargers. The additional handsets and cradle power adapter must be ordered separately.
1. Slide the flat plug from the power supply into the charging cradle until you hear a click.
2. Plug the power adapter into the plug socket.
If you need to disconnect the plug from the charging cradle, press the Release button and
disconnect the plug.

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Pairing the 5505 Cordless Handsets
The 5505 Guest IP Phone supports up to four 5505 Cordless handsets. One handset comes
from the factory pre-paired with the base station. You can pair the remaining handsets by
following the instructions below.
It is recommended that the handsets be paired after the 5505 Guest Phone has been
registerered; however, if you wish to pair handsets on an unregistered 5505 Guest Phone,
press the End Call key to end registration.
Note: Only one handset can be paired at a time. Thepairing must be completed before pairing
the next handset
1. On the 5505 Base Station, press down both the Volume Up/Down indicators on the
Volume key.
2. Then release the Volume Down (—) portion.
3. While the Volume Up key is pressed, type 7247 (PAIR) on the base station to start
the pairing process.
The Mute, Message and Line in Use keys start flashing to indicate an empty device slot is
available for pairing.
4. On the handset, press MENU -> Settings -> OK -> Handset -> OK -> Register HS?
5. Enter the Wireless PIN and press OK.
Registering ... appears on the handset.
Note: InESM,refertoUserandDeviceConfiguration->AccessAuthentication->Wireless
PIN.
After successful pairing, Handset Registered is temporarily displayed on the handset, and
the indicators stop flashing on the base station. See “Maintenance and Troubleshooting”
on page 39 if the handset didn’t register successfuly.
6. Toverifysuccessfulregistration,pressthehandsetlocatorbutton(inthehandset
pocket on the base station). This will cause all paired handsets to start ringing.
7. Continue to pair the next handset, if necessary.
8. Atany time,pressthe EndCallkey onthebasestationtoexitfrompairingmode.

Registration and Configuration
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Deleting/Replacing Paired Handsets
When all four handsets are paired and one/some/all of them are lost, new handsets will need
to be paired.
1. On the 5505 Base Station, press down both the Volume Up/Down indicators on the
Volume key.
2. Then release the Volume Down (—) portion.
3. WhiletheVolumeUpkeyispressed,type867247(UNPAIR)onthe5505basestation
to start the unpairing process.
This procedure will un-pair all the paired handsets. After successful un-pairing,
Register HS will start flashing on the display of the handset(s).
All user data, including speed dials, room number, and the phone book entries will be deleted
on the handsets. You can now pair the newhandsets following theprocedure “Pairing the 5505
Cordless Handsets” on page 12.

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Reset to Factory (Default) Settings
You can set the Base Station unit or the cordless handset to factory defaults
Restoring the Base Station Default Settings
1. On the Base Station, press down the Volume Up/Down key on the base station.
2. Then release the Volume Down ( -) portion.
3. WhiletheVolumeUpkeyispressed,type3228679(FACTORY)tostartthefactoryprocess.
The Line in Use key will flash for confirmation.
4. Release the Volume Up key and press * to confirm or any other key to cancel.
Settings are restored to factory settings, except for the pairing data. The base station is
rebooted. The message “NO DN PROGRMED is displayed on the handset.