Mitel 6867i Premium User manual

GETTING TO KNOW YOUR
MITEL 6867i SIP PHONE
Business Unlimited
Quick Reference Guide

TABLE OF CONTENTS
KEYS AND FEATURES MAP ..................................................................................
GETTING TO KNOW YOUR MITEL PHONE ...........................................................
A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES.
STANDARD SOFTKEYS + FUNCTIONALITY.............................................................
WHICH SOFTKEYS APPEAR IN IDLE STATE, RINGING STATE + WHEN CONNECTED TO A CALL.
ANSWERING + PLACING CALLS ..........................................................................
HOW TO ANSWER, PLACE + MANAGE MULTPLE CALLS. USE SPEAKER, HOLD + MUTE FUNCTIONS.
NAVIGATING A CONNECTED CALL ....................................................................
UNDERSTANDING SOFTKEYS, HOW TO TRANSFER CALLS, PAGING + THE CALL PARK FUNCTION.
WORKING TOGETHER ........................................................................................
CONFERENCING, CALL FORWARDING, GROUP PICKUP + DO NOT DISTURB.
CALL LISTS + REDIAL KEYS ..................................................................................
HOW TO ACCESS CALL LISTS + USE THE REDIAL FUNCTION.
YOUR PHONEBOOK DIRECTORY.........................................................................
HOW TO PROGRAM, SEARCH + NAVIGATE YOUR PHONEBOOK.
STATUS INDICATORS ..........................................................................................
BUSY LAMP FIELD KEYS, PHONE/LINE STATUS INDICATORS, RING INDICATORS + ADJUSTMENTS.
YOUR VOICEMAIL ..............................................................................................
HOW TO SETUP, FORWARD CALLS TO VM, + ADMINISTER + RECORD GREETINGS.
UNDERSTAND COMMON COMMANDS, LOGIN, LEAVE VM MESSAGES + TRANSFER TO VM.
DON’T MISS KEY FEATURES
+ HOLD + TRANSFER + DIRECTORY + CONFERENCE
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5
6
7
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9
10
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MITEL 6867i SIP KEYS + FEATURES

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1. HANDSET: Lift to answer or make calls
2. DISPLAY: Shows call information, details
on system features and line keys
3. MESSAGE/RINGING INDICATOR:
+SLOW RED FLASH: Indicates new voicemail
+ FAST RED FLASH: Indicates ringing call
4. PHONE BOOK (DIRECTORY) KEY:
Brings up a corporate and a local directory
5. NAVIGATION KEYS: Navigates through
menus and lists on the display by scrolling right
and left or up and down
+ OK/CONFIRM KEY: Confirms selections
6. TRANSFER (XFER) KEY: Transfers an
active call to another extension (you will also
see a XFER Softkey when connected to a call)
7. CONFERENCE (CONF) KEY: Sets up “ADHOC”Conference calls
8. CALLS LIST KEY: Displays the call history (answered, missed + dialed calls)
9. REDIAL KEY: Brings up a list of the most recently dialed numbers
10. LINE (L1 and L2) KEYS: Used to make or receive internal and external calls/flashes when ringing +
lights when in use
11. SPEAKER/HEADSET KEY: Toggles between handset/speaker or headset
12. HASH (#) KEY: Used for entering special characters
13. DIALPAD: Used to enter digits and characters
GETTING TO KNOW
YOUR MITEL 6867i SIP PHONE

14. ASTERISK (*) STAR KEY: Used to enter a * or a space
15. VOLUME KEY: Adjusts the volume of handset/headset/speaker/ringer volume
16. MUTE KEY: Mutes the microphone of handset/headset/speaker (you can hear caller, they can’t hear you)
17. OPTION (MENU) KEY: Customizes settings on your telephone
18. HOLD KEY: Places an active call on an
“exclusive” hold, retrieves call from held
condition
19. END KEY: Ends an active call/returns to
display when in idle state/exits without making
changes in menus
20. SOFTKEYS + LABELS (S1-24):
+SOFTKEY LABELS: Appear on the display to
indicate features that can be activated by
pressing the keys directly below
+SOFTKEY: Appear below the Softkey labels on
display + access features displayed on the
label above them. These features change based
on current state of the phone (idle, ringing, active
call)
+MORE SOFTKEYS: Will always be the right
Softkey when additional Softkeys are available
(see page 4)
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GETTING TO KNOW
YOUR MITEL 6867i SIP PHONE
21. REAR OF PHONE CONNECTIONS FOR
Expansion module/power supply/USB 2.0/headset/wall mount/magnetic keyboard
GigE dual connection for PC and LAN
Four pin module connection with DHSG/EHS headset connection
Connection for Power-Over-Ethernet (POE), class 2
22. INFO KEY: Used in conjunction with the Busy Lamp Field (BLF) to access user status (see page 10)
23. SPEAKER: Broadcasts conversations, sounds and ringing
24. LEFT/RIGHT FEATURE/LINE KEYS: Programmable keys for lines/features/busy lamp field keys

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STANDARD SOFTKEYS + FUNCTIONALITY 4
IDLE STATE
The following Softkeys appear when your phone is idle:
+VM: Accesses your voice mail box
+CFW ON: Forwards your extension to another extension
+ CFW OFF: Turns off call forwarding
NOTE: The call forward on and off features dial a short code. Navigate to the right to see additional Softkeys.
+PAGE 1: Accesses paging through the speaker of all phones
+DND: Places your phone on DO NOT DISTURB and stops all tones and ringing to your phone
RINGING STATE
The following keys appear when your phone is
ringing
+ANSWER: Answers ringing call on hands free
+IGNORE: Sends a ringing call to your voicemail
+SILENCE: Quiets the ringer for current ringing
call. Call will continue to flash until answered/
goes to Voicemail
PLACING A CALL
+ DIAL: Press to dial the number entered
+ BACKSPACE: Deletes entries
+ CANCEL: Cancels number entered on the
display
+ PAUSE: When predialing, allows an extension
number to be entered after the telephone number
CONNECTED TO A CALL
The following Softkeys appear on the screen when you are connected to a call:
+DROP: Disconnects the call in progress
+CONFERENCE (CONF): Places current call on hold + presents dialtone to add another party to a conference
+TRANSFER (XFER): Places current call on hold + presents dial tone to transfer the call to another extension

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PLACING A CALL:
Internal: Enter EXTENSION number
External: Enter 10-digit number (no dialing prefix is required, ie: 9)
Lift Handset or press DIAL Softkey
+ DIAL: Press to dial the number entered
+ BACKSPACE: Deletes entries
+ CANCEL: Cancels number entered on the display
+ PAUSE: When predialing, allows an extension number to be entered after the telephone number
PLACING AN INTERCOM CALL:
+ Press INTERCOM Key
+ Enter Extension Number and Press DIAL Softkey
+ Party will hear warning tone and speaker is open to speak or announce
+ Party you intercom to will have their microphone automatically muted (they must unmute to speak)
+ If Party is on another call, phone will ring
ANSWERING A CALL:
+ TO ANSWER INCOMING CALL: Phone rings-Indicator Flashes Slow
Lift Handset or Press SPEAKER Key or Press ANSWER Softkey
+TO QUIET A RINGING CALL: Press SILENCE Softkey
+TO SEND A RINGING CALL TO VOICEMAIL: Press IGNORE Softkey
MANAGING MULTIPLE CALLS:
+TO PLACE A SECOND CALL: Press available Line Key, first call automatically holds, enter number
+ TO ANSWER SECOND CALL: Hear Call Waiting Tone + Line Key Flashes
Press Line Key of new call (first call automatically holds)
MUTE: Turns off your Microphone (Speaker, Handset + Headset) to allow you to speak privately. Caller cannot
overhear office/background noise or conversations
+TO USE: Press MUTE Key, Key flashes, speak privately
+ TO RESUME CONVERSATION: Press MUTE Key again to unmute
5
KEY
FEATURE
SPEAKER: Press to make or answer any call without lifting the Handset
+TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press SPEAKER Key, replace handset in cradle
+ TO RESUME PRIVACY: Lift Handset or Press HEADSET Key
+TO END SPEAKERPHONE CALL: Press DROP Softkey
HOLD: This is an exclusive hold to your telephone. No one else can retrieve it.
+TO HOLD A CALL: Press HOLD Key or Line Key, indicator will flash
+TO RETURN TO CALLER: Press Flashing Line Key or Press HOLD Key again
ANSWERING + PLACING CALLS

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CONNECTED SOFTKEYS
The following Softkeys appear when you are connected to a call:
+DROP: Disconnects the call in progress
+CONFERENCE (CONF): Places current call on hold + presents
dialtone to add another party to a conference
+TRANSFER (XFER): Places current call on hold + presents dial tone so
you can transfer the call to another extension
TRANSFER (XFER): Allows you to connect your call to someone else (with call on line)
Announced: Press XFER Softkey, call automatically held
Enter EXTENSION Number and press DIAL Softkey
Wait for party to answer, speak privately
+TO COMPLETE TRANSFER: Press XFER Softkey, call is connected, hang up
+TO RETURN TO HELD CALL: Press CANCEL Softkey, disconnects you from party, recon-
nects you to caller
+TO DROP A CALLED PARTY: Press DROP Key, disconnects you from called party, caller
stays on hold
Blind Transfer: Press XFER Softkey, call automatically held
Enter EXTENSION Number and press XFER Softkey
KEY
FEATURE
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
+Press XFER Softkey, call automatically held
+Press *99 and enter EXTENSION Number
+Press XFER Softkey immediately
CALL PARK: Allows you to place a call on hold in the system and assign it to a Call Park Slot. Call can be
retrieved from any telephone in the system by pressing associated Call Park Slot Key.
+ TO PARK: With caller on line, press available Park Key, Park Key will light yellow, advise person of Call Park
Number (101, 102 or 103)
+ TO RETRIEVE: Lift Handset or Press SPEAKER Key
Press Applicable Park Key (101, 102 or 103) You are now connected to call.
NOTE: If parked call is not retrieved within a predetermined number of seconds, call will “Callback” to the phone
it was parked from.
PAGING: Accesses telephone speakers to make an announcement
+TO USE: Lift Handset, press PAGE Key wait for tone, make announcement, press DROP Key, hang up
NAVIGATING A CONNECTED CALL

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ADHOC CONFERENCE (CONF): Allows you to do a three-way call (with call on line)
Press CONF Softkey, first call automatically holds, listen for dial tone
Enter Second Number (internal or external) and press DIAL Softkey
IMPORTANT: Wait for answer and announce conference
Press CONF Softkey again, all parties are connected
+TO DROP YOURSELF FROM THE CONFERENCE: Press LEAVE Softkey or hang up
+TO MUTE YOURSELF: Press MUTE fixed key
TO RETURN TO ORIGINAL CALL: Press CANCEL Softkey or Line Key of the held line (fast
green flash)
WORKING TOGETHER
CALL FORWARD: Programs your phone to ring at another Extension
+TO PROGRAM: Press CFW ON Softkey (*72 is dialed by system)
Enter EXTENSION Number of the phone that you want calls forwarded to
Press DIAL Softkey to call the extension you wish to forward to + advise person of call forward
+TO CANCEL: Press CFW OFF Softkey
GROUP PICK UP: Allows you to pick up another phone you hear ringing in your group (you must be pro-
grammed in a group by a System Administrator)
+TO USE: Hear another phone ringing in your pre-programmed group
Press PICK UP Key or *11 to connect a call
DIRECTED PICK UP: Allows you to pick up a “specific” extension you hear ringing
+ TO USE: Hear another phone ringing that is not in your preprogrammed group
Press DIRECTED PICK UP Key or *12
Enter EXTENSION number you wish to pick up
DO NOT DISTURB: Stops ALL tones, ringing and lets you work undisturbed.
You may need to scroll to see DND Softkey
+TO PROGRAM: Press DND Softkey, light in upper right corner. Lights red. Red line appears above DND.
+TO CANCEL: Press DND Softkey, light goes out, red line disappears
NOTE: Incoming callers either hear busy tone or are transferred to your voice mail.
KEY
FEATURE
KEY
FEATURE

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CALLS LIST/REDIAL KEYS: Accesses a list of your recent calls
Both the CALLS LIST and REDIAL KEYS will display a list of your recent incoming missed, incoming, answered
and outgoing calls (press either key)
The CALLS LIST will default to your dialed calls when pressed unless you have new missed calls. When you have
new missed calls, a missed call indicator will appear along with the number of new missed calls. Pressing the
CALLS LIST Key will take you to the Missed Call List.
Use the UP/DOWN Arrow Keys to scroll through missed, answered + outgoing calls
Use the RIGHT Arrow Key to scroll to the list of numbers
+TO DIAL: Highlight the telephone number you wish to call
Press the DIAL Softkey OR Lift your handset
+TO CLEAR ALL ENTRIES: Press DELETE Softkey twice
NOTE: The screen will tell you the number of missed calls in the lower right and the missed call indication will
appear in upper right hand portion of the display showing the number of missed calls.
REDIAL: Displays the last 10 numbers dialed, redials the last
number dialed, + uses the outgoing call records stored in the
call log
+TO USE: Press REDIAL CALLS Key
Displays shows recent dialed calls
Press right arrow key to scroll to CALLS Column
Press UP/DOWN Arrow keys to highlight number
you wish to dial
Press DIAL Softkey
CALL LISTS + REDIAL KEYS

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GETTING TO KNOW YOUR
PHONEBOOK DIRECTORY
PHONE BOOK: There are two types of directories included in the PHONE BOOK (DIRECTORY) Key
LOCAL: Numbers that you can program into your telephone
CORPORATE: Entries stored by the system administrator to be used by all users, including internal extensions
+ TO PROGRAM:
Press PHONE BOOK (DIRECTORY)
Scroll to LOCAL Directory
Scroll right to the LIST Display
Press the ADD NEW Softkey
There are several elds you can ll in use dialpad to ll in elds:
IDENTITY (Name)
NUMBERS (Business/Home/Mobile/Fax)
WORK ADDRESS
HOME ADDRESS
EMAIL
When entering letters, you must hit the number the appropriate number of times for each letter
(hit 7 four times for “S”) Press SAVE Softkey
+TO SEARCH: Press PHONE BOOK (DIRECTORY) Key
Begin spelling name using dialpad

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BUSY LAMP FIELD KEYS
If your Mitel 6867i SIP Pone is equipped with a Busy Lamp Field (BLF) the following indicators appear when keys
are programmed with internal users (see System Administrator for programming).
Solid Green Light Party is available
Solid Red Light Party is on Do Not Disturb
Flashing Red Light Phone is ringing
Press the INFO (i) Key and USER Key to view status.
You can press the User key to call them, or press XFER and the User Key to transfer an active call.
PHONE/LINE STATUS INDICATORS
The symbols to the left appear on the Status Line in the
upper right hand corner of the display.
Status messages appear in the lower right hand corner.
RINGS AND INDICATORS
Your telephone rings differently for different types of calls.
EXTERNAL Two short rings repeated (a new external call or
a transferred external call)
INTERNAL Single ring repeated
ADJUST RING VOLUME
Leave handset in place
You can adjust the volume while phone is ringing or idle.
Press the PLUS/MINUS VOLUME CONTROL Key to adjust the volume when your phone is idle.
STATUS INDICATORS
1
—
2
Phone Locked
Voicemail
Do Not Disturb
Call Forward
Missed Calls

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YOUR VOICEMAIL
VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands
FIRST TIME VOICEMAIL SET UP
TO SETUP VOICEMAIL FOR THE FIRST TIME: Press the VM (Voicemail) Softkey
NOTE: Follow the audio instructions to create a password, record your name + record your personal greeting.
There are multiple greeting types available for you to choose from:
+PERSONAL GREETING: Plays to everyone that calls you
+EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc
You can turn off message acceptance when using the extended absence greeting
System will remind you extended absence greeting is playing
+SYSTEM GENERATED: A synthesized greeting that’s set up to include your phone number or recorded name
+BUSY: Plays when you have active calls on all available lines
+OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays
+FORWARDED TO VM: Plays when you have your phone set to forward to voicemail
NOTES: Through the Self Service CommPortal, you are able to:
+Record and change greetings
+Choose your voicemail to email options
+Change your login for voicemail so you’re not required to enter your mailbox and pin each time you press
the VM Softkey
+Change other voicemail and telephone settings
Please see the Self Service Commportal User Guide on the Northland Communications website for full details.

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COMMON VOICEMAIL COMMANDS
Main Menu
1 Listen to messages
2 Send a message to another user
3 Work with personal greetings
4 Mailbox settings
6 Set message type (voicemail/email/fax)
7 Switch Account (log into another account)
Listening to Messages
1 Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
# Next Message
NOTES: Star (*) will always back you up to the previous menu
Pound (#) will bypass a user’s personal greeting
YOUR VOICEMAIL
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail
without ringing the phone.
+Press XFER Softkey, call automatically held
+ Press *99 or VM Softkey
+ Enter EXTENSION Number and Press DIAL Softkey
+ Press XFER Softkey immediately
KEY
FEATURE
TO LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:
+Press *99
+Enter Extension Number and Press DIAL Softkey
LOG IN TO VOICEMAIL
From any internal extension:
+ Press the VM Softkey
+Enter your 10-digit telephone number and press the # Key
+Enter your password and press the # Key
NOTE: Through CommPortal, you can change your settings so pressing the VM Softkey automatically logs you
in at your own extension.
From any external telephone:
+ Dial: 315-671-0031
+Enter your 10 digit telephone number and press the # key
+Enter your password and press the # key