Mitel 6863i User manual

Quick Reference Guide – Mitel 6863i Standard
For details on all the available features and options please refer to the 6863i IP Phone User
Guide located at http://mitel.ca/mitel-6863-sip-phone
Note: Your phone has been congured by your system administrator according to the needs of your organization. You may not have access to some of the features described, and
your softkey panel may vary from what is shown here.
Handset
Navigation/Select
Options
Goodbye/Hangup
Hold
Message Waiting
Indicator (MWI)
LCD Screen
Programmable Softkeys
Line/Call
Appearance Keys
Mute
Volume
Speaker
Placing A Call
1. If desired, take the phone o-hook by lifting the handset.
You can also press any Line key, or simply start dialing to use
speakerphone.
2. If you lifted the handset or pressed a Line key, enter the number
you wish to call at the dial tone.
3. After you dial the number, the call is placed and you hear the
ringback tone. If you are unable to make calls within certain area
codes, check with your administrator for any restrictions on long
distance area codes or dialing prexes.
Muting A Call
You can mute the handset, headset, or speakerphone.
Press to switch mute on or o. When you activate mute, you
cannot be heard on an active call or on a conference, and the
key light is on.
Using the Handsfree Speakerphone
• To dial using handsfree, simply start dialling the number to call, or
press
• and then enter a number at the dial tone.
• To answer a call on your phone using handsfree, press
• or the line/call appearance key.
• When using the handsfree speakerphone, press
• to disconnect the call.
• When handsfree is on, the speaker light is on.
Line/Call Appearance Lights
Idle O There is no call activity on this line/call
appearance.
Connected Solid A call is connected to the phone on this
line/call appearance.
Ringing Fast Flash A call is ringing in on this line/call
appearance.
On Hold Slow Flash A call is on hold on this line/call
appearance.
MWI Light
Slow
Flash
You have a new
message (s).
Fast
Flash
You have an
incoming call.
Even
Flash
One or more calls are
on hold.
Speaker Light
On Solid Speaker Mode
Slow Flash Headset Mode
Placing Calls On Hold
Place call on hold
Press the key on the phone while on an active call. The timer runs
and the Line and MWI lights ash.
Retrieve a Call on Hold
Press the key again or the Line key where the call is on hold.
Manage Multiple Calls on Hold
1. Pressorto scroll through the call information for multiple calls
on hold.
2. Press the key or Line key to reconnect to a held call.
Customizing Your Phone
Use the Options menu to access settings such as Ring Tones, Time and
Date, Speed Dial, Phone Status, Restart, and Lock.
Note: Consult with your administrator before changing any phone settings
using the Options menu.
1. Press Options on the phone. A menu displays.
2. Press the andkeys to view the dierent options.
3. Press Select, Enter, or the corresponding number to select
an option.
4. Make the desired changes.
5. Press Select, Set, or Done to save the changes.
Press Options, , or to exit.

Quick Reference Guide – Mitel 6863i Standard
For details on all the available features and options please refer to the 6863i IP Phone User
Guide located at http://mitel.ca/mitel-6863-sip-phone
Using the Programmed Softkeys
The programmable softkeys on the 6863i phone can be congured
for various functions such as Callers List, Redial, Transfer, Voicemail,
Conference, and Do Not Disturb. For information about softkey functions
not described in this document, refer to the Aastra Model 6863i SIP IP
Phone User Guide for Clearspan, or contact your administrator.
Using the Callers List
You can access a list of up to 200 incoming calls. The list provides the
calling number, the name (if known), and the date/time the call was
received. You can clear the phone’s Missed Calls Display by viewing the
Callers List.
1. Press the programmed Callers List softly.
2. Use andto scroll through the Callers List entries.
Indicates a missed call.
Indicates an answered call.
Nindicates a new missed call.
3. To dial a caller from the list, press , lift the handset, or press a
Line key.
4. Press to exit the Callers List.
Note: If Callers List is not a programmed softkey, you can access the list by pressing
Options, then Services and Callers List.
Using the Redial List
You can access a list of the last 100 numbers you called from your
phone. The list provides the number dialed, the name (if known), and the
date/time the number was dialed.
1. Press the programmed Redial softkey.
2. Use andto scroll through the entries.
3. To dial a number from the list, press , lift the handset, or press
any Line key.
Note: If Redial is not a programmed softkey, you can access the list by pressing
Options, then Services and Redial.
Transferring Calls
You can use the Transfer Feature to transfer an active call from your
phone to another phone.
1. Press the programmed Transfer softkey.
2. Press and enter the number of the destination party.
3. To consult with the destination party, wait for the party to answer,
and announce the transfer. To complete the transfer, press
Transfer again or hang up.“Call Transferred” appears on the
phone display. To cancel the transfer before the destination party
answers, press Cancel.
Note: If Transfer is not a programmed softkey, you can access the feature by pressing
Options, then Services and Transfer.
Accessing Voicemail
The Message Waiting Indicator on the phone ashes when you have a
new voicemail message. Press the programmed Voicemail key to call
into your voicemail system.
Note: If Voicemail is not a programmed softkey, you can access the feature by pressing
Options, then Services and Voicemail. Useandto scroll through the
accounts, and press select to call.
Creating a Conference
You can create multiple conferences with up to 15 participants when
your administrator enables Clearspan on your phone.
1. Connect to the rst party to include in the conference.
2. Press the programmed Conference softly.
3. Dial the number of the third party to add to the conference.
4. When the third party answers and agrees to join the conference,
press the programmed Conference key again.
5. Press an available Line key to add a fourth party to the conference.
6. When the fourth party answers and agrees to join the conference,
press the programmed Conference key again.
7. Press the Line key that has the conference.
8. Press the programmed Conference key again to join all parties.
9. To add more parties, repeat steps 5 through 8.
Note: If Conference is not a programmed softkey, you can access the feature by pressing
Options, then Services and Conference, after connecting to the rst party.
Using Do Not Disturb
Do Not Disturb prevents the phone from ringing and receiving
incoming calls. Press the programmed Do Not Disturb key to activate
or deactivate the Do Not Disturb feature.
Note: If Do Not Disturb is not a programmed softkey, you can access the feature by
pressing Options, then Services and Do Not Disturb.