Mitel 4125 SX-200 User manual

Superset 4125
SX
-
200
™
®

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks®
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel
Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from Mitel Networks Corporation.
SUPERSET™ Copyright© 2001, Mitel Networks Corporation. All rights reserved. Printed in Canada.
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks telephone system only.

-i-
Contents
ABOUT YOUR PHONE 1
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
Adjusting the viewing angle 2
Changing Handsets 3
CUSTOMIZING YOUR PHONE 4
Ringer Control 4
Handset Receiver Volume Control 4
Speaker Volume Control 4
Display Contrast Control 4
Feature Keys 5
Language Change 5
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 6
Speed Call Keys 7
Speed Call-Personal 8
Handsfree Operation 9
Group Listen 10
Auto-Answer 10

-ii-
CALL HANDLING 11
Hold 11
Transfer 11
Conference 11
Conference Split 12
Add Held 12
Swap 12
Call Forward 13
Call Forward (Enhanced) 15
Call Forward (No Internal/External Split) 17
Call Forward (No Internal/External Split - Enhanced) 18
Call Forward - Remote 19
Call Forward - Forced 19
Call Forward - Toggle 20
Messaging - Advisory 20
Messaging - Callback 21

-iii-
Using Advanced Features 21
Account Codes 21
Callback 22
Call Park 23
Call Park - System 24
Call Pickup 24
Campon 24
Do Not Disturb 25
Override 25
Paging - PA 25
Paging - Direct 26
Paging - All Set 27
Paging - Group 27
Direct Station Select/Busy Lamp Field (DSS/BLF) 27
DSS/BLF/Call Pickup 28
Direct Page/BLF 28
DSS/BLF/Direct Page/Call Pickup 28
Reminder 29
Reminder - Multiple 30
Handset Mute 31
Headset Operation 31
Headset Operation (Headset with Feature Control Switch) 32
Music 33
Record a Call 34
Call Logging 35
FEATURE ACCESS CODES 37

-1-
ABOUT YOUR PHONE
The SUPERSET 4125 has ten fixed-function keys ( SUPERKEY,
TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER,
MICROPHONE, and ) and 14 personal keys with built-in status
indicators. The personal key on the bottom right is always your Prime Line;
the remaining personal keys can be programmed as Feature, Speed Call, or
Line Appearance keys. See Feature Keys for personal key programming
instructions.
Personal Keys can be programmed as Feature Keys (such as Swap key) by
you or by your Administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
Your SUPERSET 4125 may be connected to a PC. See your system
administrator for computer-telephony features that may be available to you
if your telephone has been connected in this way.
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch PN9132-800-500-
NA/9132-800-501-NA) must be installed in the dedicated headset jack (the
j
ack nearest the front of the phone). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick-
disconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off

-2-
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys to
tilt your telephone for better viewing!
1. Press the tilt-release paddle on the telephone base
2. Tilt your telephone to the desired angle
3. Release the tilt-release paddle

-3-
Changing Handsets
Your SUPERSET 4125 telephone is compatible with several specialty
handsets. To remove the handset shipped with your phone from the handset
cord:
1. Bend a paper clip to produce approcimately 4 cm (1.5 in.) of straight
wire.
2. On the handset, locate the plastic groove leading into the handset jack.
The groove is on the side of the jack that is closest to the handset
microphone.
3. Slide the end of the wire into the handset jack along the groove until it
stops underneath the handset cord clip.
4. While gently pulling on the handset cord, use the wire to pry the clip
upward. The cord will separate from the handset.
5. Store the original handset in a safe place.

-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress or .
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press or .
6. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
Speaker Volume Control
To adjust the Speaker Volume during a Handsfree conversation:
zPress or .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
zPress or .

-5-
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key.
3. Press SUPERKEY.
To re-program a personal key:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the No softkey until the desired feature appears.
7. Press the Yes softkey.
8. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press the No softkey until "Language?" appears.
3. Press the Yes softkey.
4. Press the Change softkey.
5. Press the No softkey until the desired language appears.
6. Press the Yes softkey.

-6-
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number.
-OR-
Press a Speed Call key.
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.

-7-
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the Yes softkey.
7. Do one of the following:
To enter a new number, dial the number (press HOLD between digits
to create a one-second pause during dialing - press HOLD more than
once to lengthen the pause).
To enter the last number dialed, press REDIAL.
8. If you want the number of be private, press the Priv softkey.
9. Press the Save softkey.
0. Press SUPERKEY.

-8-
Speed Call-Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial 52.
3. Enter an index number between 1 and 5.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial 51.
3. Enter an index number between 1 and 5.
4. Dial the number to be stored (press HOLD between digits to create a
one-second pause during dialing - press HOLD more than once to
lengthen the pause).
5. Hang up.

-9-
Handsfree Operation
To use Handsfree Operation to make calls:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Communicate by using the speaker and the microphone.
To use Handsfree Operation to answer calls:
1. Press the flashing line key.
2. Communicate by using the speaker and the microphone.
To hang up while using Handsfree Operation:
zPress SPEAKER.
To temporarily disable the microphone during a Handsfree
conversation:
zPress MICROPHONE (the microphone LED turns off).
To re-enable the microphone and return to the conversation:
zPress MICROPHONE (the microphone LED turns on).
To disable Handsfree Operation:
zLift the handset.
To return to Handsfree Operation:
1. Press SPEAKER.
2. Hang up.

-10-
Group Listen
To allow others in the room to listen to the far end of a handset call:
zPress the Group Listen feature key.
To return to a private two-way handset call from Group Listen:
zPress the Group Listen feature key.
To allow others in the room to join a telephone conversation:
zPress SPEAKER.
To return to a private two-way handset call from Speaker:
zPress MICROPHONE.
Auto-Answer
To enable or disable Auto-Answer when you are using a headset:
1. Press SUPERKEY.
2. Press the No softkey until "Auto Answer?" appears.
3. Do one of the following:
To enable Auto-Answer, press the TurnOn softkey.
To disable Auto-Answer, press the TurnOff softkey.
To answer a call when you hear ringback:
zCommunicate by using the speaker and the microphone.
To terminate a call:
zPress CANCEL.
-OR-
Wait for the caller to hang up.

-11-
CALL HANDLING
Hold
To place a call on Hold:
zPress HOLD.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
1. Press the flashing line key.
-OR-
2. Dial 23 and the number of the station that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

-12-
Conference Split
To Split a Conference and speak privately with the original party:
zPress the Split softkey.
Add Held
To move a call on Hold to another line appearance:
1. Press the available line key.
2. Press the Add held softkey.
3. Press the flashing line key.
To add a call on Hold to an existing conversation or conference:
1. Press the Addheld softkey.
2. Press the flashing line key.
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
zPress the Trade softkey.

-13-
Call Forward
Call Forward lets you redirect incoming calls to an alternate number.
"External Calls?" redirects your incoming external calls only; "Internal Calls?"
redirects your incoming internal calls only. If you want to redirect both
external and internal calls, you must program each separately.
"Always Forward?" redirects all incoming calls regardless of the state of your
telephone. "When No Answer?" redirects calls after several rings if you don't
answer. "When Set's Busy?" redirects calls when your telephone is busy.
"Busy/No Answer?" redirects calls when your telephone is busy or when you
don't answer.
Note: For information about "I'm Here?", see Call Forward - Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Do one of the following:
To program external forwarding, press the Change softkey.
To program internal forwarding, press the No softkey and the
Change softkey.
5. Press the Program softkey.
6. Press the No softkey until the type of Call Forward appears.
7. Press the Yes softkey.
8. Dial the destination number.
9. Press the Save softkey.

-14-
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Do one of the following:
For external forwarding, press the Change softkey.
For internal forwarding, press the No softkey and the Change
softkey.
5. Do one of the following:
To turn Call Forward on, press the TurnOn softkey.
To turn Call Forward off, press the TurnOff softkey.

-15-
Call Forward (Enhanced)
Call Forward lets you redirect incoming calls to an alternate number.
"External Calls?" redirects your incoming external calls only; "Internal Calls?"
redirects your incoming internal calls only. If you want to redirect both
external and internal calls, you must program each separately.
"Always Forward?" redirects all incoming calls regardless of the state of your
telephone. "When No Answer?" redirects calls after several rings if you don't
answer. "When Set's Busy?" redirects calls when your telephone is busy.
"Busy/No Answer?" redirects calls when your telephone is busy or when you
don't answer.
Note: For information about the I_m Here? softkey, see Call Forward -
Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Do one of the following:
To program external forwarding, press Yes softkey.
To program internal forwarding, press No softkey.
An asterisk next to External Calls? or Internal Calls? indicates that al
least one type of call forwarding is turned on.
5. Press the Program or Change softkey key to program Call Forward
Always or the Next softkey to program another type of call forward.
6. Dial the destination number.
7. Press the Save softkey.