Mitel Polycom VVX Series User manual

Polycom Phone Installation
Guide
FEBRUARY 2020
Release 1
2925-001

NOTICE
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Polycom Phone Installation Guide
Release #1 February 2020
®,™ Trademark of Mitel Communications, Inc.
©Copyright 2020 Mitel Communications, Inc.
All rights reserved

Table of Contents
Contents
REVISION HISTORY.....................................................................................................1
OVERVIEW....................................................................................................................2
INSTALLATION .............................................................................................................3
ADDITIONAL PROCEDURES ......................................................................................8
Restarting Phones......................................................................................................... 8
Factory default phones................................................................................................ 10

1| Mitel
REVISION HISTORY
The following represents the revision history of this publication:
REVISION
DATE
COMPLETED POINT OF CONTACT AFFECTED SECTIONS
1 12/17/19Mitel Technical Publications All

Polycom Phone Installation Guide
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OVERVIEW
This document shows the steps to bring up a Polycom VVX Series Phone after the Phone Type is
configured in Clearspan and the User and Device is configured in OpEasy.

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INSTALLATION
The following table lists the Polycom Phone Installation Steps and the expected results:
ACTION
EXPECTED RESULTS
Create Users and Devices
1
Create a User and Assign the User a Polycom VVX Phone
with OpEasy
2 Starting with a Factory Defaulted Phone
Determine IP Address of the VVX 300, 301, 310 & 311 Phones
3 Press the Home button The Options list is displayed
4 Using the Navigation/Select Keys
Scroll to Settings
Press the Select button
The Settings menu is displayed
5 Scroll to Status
Press Select
The Status menu is displayed
6 Scroll to Network
Press Select The Network menu is displayed
7 Select TCP/IP Parameters
Press Select
The TCP/IP Parameters page is displayed
The IP Address is displayed
Determine IP Address of the VVX 400, 401, 410 & 411 Phones
8 Press the Home button The Options page is displayed
9 Select Settings The Settings menu is displayed

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Press the Select button
10 Scroll to Status
Press Select The Status menu is displayed
11 Scroll to Network
Press Select
The Network menu is displayed
12 Select TCP/IP Parameters
Press Select
The TCP/IP Parameters page is displayed
The IP Address is displayed
Determine IP Address of the VVX 500, 501, 600 & 601 Phones
13 Press the Home button The Settings screen is displayed
14 Touch Settings
The Settings menu is displayed
15 Touch Status The Status menu is displayed
16 Touch Network The Network menu is displayed
17 Touch TCP/IP Parameters The TCP/IP Parameters page is displayed
The IP Address is displayed
Phone Configuration if DHCP Server Address is Available
18 The Factory Defaulted Phone will display on the Phone’s
screen the Unregistered Phone Symbol
Or
The Soft Key line will display QSetup
19 Press the QSetup button The Quick Setup page is displayed.

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20 Select the Server User row
Press the Edit button or touch the row
The Server User row is enabled
21 Enter the OpEasy Device Access User Name, PlcmSplp is
overwritten
Press/Touch OK
The Server User/OpEasy Device Access
User is displayed in Cleartext
22 Scroll to Server Password row
Press the Edit button or touch the row The Server Password row is enabled
23 Enter the OpEasy Device Access Password
The password will display the character and then ●
Press/Touch OK
The Server User/OpEasy Device Access
User is displayed as ●●●●
24 Press Exit or ←The phone’s screen will display:
Exit w/o Save
Save Config
Resume Setup
Save Config is hi-lighted
25 Select Save Config or touch the row The Phone will reboot
After a few restarts the phone’s correct
configuration will display
Phone Configuration if DHCP Server Address is not Available
26 Log into the Phone’s web portal ie.
http://<Phone’s IP> or https://<Phone’s IP> The Welcome to Polycom Web
Configuration Utility box is displayed
27 Select the Admin radio button
Enter Password: 456
Click Submit
The Polycom Home page is displayed
28 Select Setting Provisioning Server The Provisioning Server page is displayed
29 Select HTTPS from the Server Type drop-down list
Enter the Server Address ie.
https://tb20xsp.cslab.mitel.com:443/clearspan
Enter the OpEasy Device Access User Name in the Server
User box, overwrite PlcmSplp
Enter the OpEasy Device Access Password in the Server
Password box, overwrite ●●●●
Click Save
A Confirmation box is displayed

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30 Click Yes
The Phone will restart
After a few restarts the phone’s correct
configuration will display
When Admin Cannot Log into the Web Portal
31 Press the Home button The Options list is displayed
32 Using the Navigation/Select Keys
Scroll to Settings
Press the Select button
The Settings menu is displayed
33 Scroll to Advanced
Press Select
Password page is displayed
34 Enter the Default Password, 456
Press Enter
The Advanced menu is displayed
35 Select Administration Settings
Press Select
The Administration Setting menu is
displayed
36 Select Network Configuration
Press Select The Network Configuration menu is
displayed
37 Select Provisioning Server
Press Select
The Provisioning Server menu is displayed
38 Scroll to Server Type
Press Edit
The Server Type list is displayed
39 Scroll to HTTPS
Press Select
The Provisioning Server menu is displayed
40 Scroll to Server Address
Press Edit
The Server Address box is Enabled
41 Enter the complete Provisioning Server Address ie.
https://tb20xsp.cslab.mitel.com:443/dms/clearspan
Press OK
The Server Address box is Disabled
42 Scroll to Server User The Server User box is Enabled

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Press Edit
43 Enter the OpEasy Device Access User Name, overwrite
PlcmSplp
Press OK
The Server User boxis Disabled
The Server User/OpEasy Device Access
User is displayed in Cleartext
44 Scroll to Server Password
Press Edit
The Server Password box is Enabled
45 Enter the OpEasy Device Access Password, overwrite the
symbols. The password will display the character and then ●
Press OK
The Server User/OpEasy Device Access
User is displayed as ∗∗∗∗
46 Press Back The Network Configuration menu is
displayed
47 Press Back Exit w/o Save
Save Config
Resume Setup
Is displayed on the phone’s screen
Save Config is hi-lighted
48 Select Save Config
Press Select The Phone will reboot
After a few restarts the phone’s correct
configuration will display

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ADDITIONAL PROCEDURES
The following section lists the additional procedures for restarting a phone.
RESTARTING PHONES
ACTION
EXPECTED RESULTS
Restart VVX 300, 301, 310 & 311
1 Press the Home button The Options list is displayed
2 Using the Navigation/Select Key
Scroll to the Settings icon
Press the Selectbutton
The Settings menu is displayed
3 Scroll to Advanced
Press Select
The Password page is displayed
4 Enter the Admin Password
Press Enter
The Advanced menu is displayed
5 Scroll to Reboot Phone
Press Select The Reboot Phone page is displayed with the
question
Are you sure?
6 Press Yes The Phone will reboot
Restart VVX 400, 401, 410 & 411
7 Press the Home button The Options list is displayed
8 Use the Navigation/Select Key
to hi-light the Settings icon
Press the Select button
The Settings menu is displayed
9 Scroll to Advanced The Password page is displayed

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Press Select
10 Enter the Admin Password
Press Enter
The Advanced menu is displayed
11 Scroll to Reboot Phone
Press Select The Reboot Phone page is displayed with the
question
Are you sure?
12 Press Yes The Phone will reboot
Restart VVX 500, 501, 600 & 601
13 Press the Home button The Options list is displayed
14 Touch the Settings icon The Settings menu is displayed
15 Touch Advanced The Password page is displayed
16 Enter the Admin Password
Touch Enter
The Advanced menu is displayed
17 Touch Reboot Phone The Reboot Phone page is displayed with the
question
Are you sure?
18 Touch Yes The Phone will reboot

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FACTORY DEFAULT PHONES
Factory Default VVX 300, 301, 310 & 311
1.
Press the Home button The Options list is displayed
2.
Using the Navigation/Select Key
Scroll to the Settings icon
Press the Select button
The Settings menu is displayed
3.
Scroll to Advanced
Press Select
The Password page is displayed
4.
Enter the Phones Admin Password
Press Enter
The Advanced menu is displayed
5.
Select Administration Settings
Press Select
The Administration Settings menu is displayed
6.
Scroll to Reset to Defaults
Press Select
The Reset to Defaults menu is displayed
7.
Scroll to Reset to Factory
Press Select The Reset to Factory page is displayed with the
question
Are you sure?
8.
Press Yes The Phone will reboot
Factory Default VVX 400, 401, 410 & 411
9.
Press the Home button The Options list is displayed
10.
Use the Navigation/Select Key
to hi-light the Settings icon
The Settings menu is displayed

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Press the Select button
11.
Scroll to Advanced
Press Select
The Password page is displayed
12.
Enter the Phones Admin Password
Press Enter
The Advanced menu is displayed
13.
Select Administration Settings
Press Select
The Administration Settings menu is displayed
14.
Scroll to Reset to Defaults
Press Select
The Reset to Defaults menu is displayed
15.
Scroll to Reset to Factory
Press Select The Reset To Factory page is displayed with the
question
Are you sure?
16.
Press Yes
The Phone will reboot
Factory Default VVX 500, 501, 600 & 601
17.
Press the Home button The Options list is displayed
18.
Touch the Settings icon The Settings menu is displayed
19.
Touch Advanced
The Password page is displayed
20.
Enter the Phones Admin Password
Touch Enter
The Advanced menu is displayed
21.
Touch Administration Settings
The Administration Settingsmenu is displayed
22.
Touch Reset to Defaults
The Reset to Defaults menu is displayed
23.
Touch Reset to Factory The Reset To Factory page is displayed with the
question
Are you sure?
24.
Touch Yes
The Phone will reboot