Mitel 6863i User manual

MITEL 6863i
The Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design,
the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with
its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option
for professional workers in business environments that have light telephone use requirements.
Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio quality. Dual 100 Base-T
Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for conguration and custom applica-
tions, and a PoE class 1 rating are just some of the many features this very affordable SIP phone has to offer.
KEYS
1 Navigator
2 Settings
3 Voicemail
4 On-hold
5 Mute
6 Volume Down
7 Volume Up
8 Answer with headset or speakerphone
9 Indicator
10 L-key
11 Navigate (L-key)
12 Transfer (L-key)
13 S-key
In order to access the desk phone and its features, please make sure that the desk phone is provisioned to the users ac-
count or organisation as a free seating phone. When provisioned, the user has to be logged in order to access the phones
features.
Short keys, i.e., S-keys and speed dial keys are preassigned and congured in the organisation’s Self-service portal. Please
note that assigning Short keys has to be done in the portal, in order for the congurations to apply after reboot.
MITEL 6863i

CALL HANDLING
To call:
Dial the number using the numpad.
Press any preassigned shortcut key.
Press and hold any quick dial key.
Select a contact in your contact list.
Search for any contact in the directory.
To answer:
Either lift the handset or press the Answer button to answer
via speaker or headset.
To check for missed calls:
Press the S-key mapping to the Call log.
Navigate and select Missed Calls.
Check the missed calls on the display.
To call from the call log:
Press the S-key representing to the Call log.
Navigate and select Incoming Calls, please press enter to
proceed.
Navigate and select the contact to call, please press enter
to proceed.
To call from S-key:
Press the preassigned S-key representing the number that
you want to dial.
To dial from speed dial key:
Press and hold the preassigned numpad key (1-9)
representing the number that you want to dial.
To do attended transfer:
When making a call, press Transfer, the call is now put on
hold.
Press the number to the third party, please press Dial to
proceed.
When the call is answered, you may speak to the third party,
please press Transfer to proceed.
To do blind transfer:
When making a call, press Transfer, the call is now put on
hold.
Press the number to the third party, please press Transfer
to proceed.
To hold a call:
Press On-hold to put call on hold and play hold on music.
Press On-hold to resume the call.
To do conference call:
Call the rst party member, please wait for the party
member to answer before proceeding.
Press Settings, then navigate to Services and then
Conference.
Call the third-party member, please wait for the party
member to answer before proceeding.
Press Settings, then navigate to Services and then
Conference.
The conference call is now established.
To set presence:
Press Settings.
Navigate to the Presence Menu.
Select the preferred Presence, please press enter for the
settings to apply.
To record a call:
Press the S-key to toggle between Recording ON and
Recording OFF.
To move call to another device:
Press *6*# (asterisk, six, asterisk, square) on the device.
To do common pick up:
Press *5*# (asterisk, six, asterisk, square) on the device.
To initiate intercom call:
Press the intercom S-key.
To answer intercom call:
An intercom call is automatically answered, please note
that you initially cannot speak to the initiator.
By pressing the Mute button, the user may now speak to
the initiator.
To listen to voicemail:
Press the Voicemail key or the S-key.
To display favourites:
Press the preassigned S-key mapping to your Favourites.
To search for contact:
Press the preassigned S-key mapping to your Directory
Search.
Enter the search information, please press enter to proceed.
User may now select their contact.
MITEL 6863i

SETTING UP YOUR DEVICE
CONNECTING YOUR DEVICE
Please make sure that your device is connected to a power adapter as well
as connecting your ethernet cable to the right source.
The 6863i automatically begins the start-up sequence as soon as it is connected. The phone goes through this process
the rst time you plug in your phone and every time you restart your phone.
The phone displays the following start-up screens:
During the rst start up, the 6863i phone attempts to contact the Redirection and Conguration Server for current server
information. No personal information is transmitted from the phone during this process. The 6863i phone may also look
for conguration servers on your local network (press Skip to continue without checking for servers).
If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list.
(Press Skip to continue without selecting a server.).
The 6863i phone then checks settings and looks for new conguration and rmware updates from a server. If
a new update is found, the phone displays the message Updating Conguration. This may take a few moments
while the phone downloads the latest updates.
MITEL 6863i

If language packs were loaded to your phone by your System Administrator, the following screen displays during start-up.
When the conguration update is complete, the phone displays the following screens:
When the phone has successfully updated the conguration and connected to the network, the phone displays the Idle
State screen:
INCOMPLETE CONFIGURATION
If your phone displays an Incomplete Cong message without any extension or username at the end of the start-
up sequence instead of an Idle state screen, this indicates the phone conguration that was downloaded from the
conguration server is not complete or correct. Contact your System Administrator for assistance.
MITEL 6863i