Mitel Inter-Tel Axxess Service manual

Inter-Tel®Axxess®
Converged Communications Platform
MITEL
Administrator Guide

© Inter-Tel (Delaware), Inc. April 2008 Part No. 835.2461-6
Voice Mail Administrator Features
You can use the voice mail administrator mailbox to program the following voice
mail features.
Accessing the Voice Mail Administrator Mailbox
1. Dial the voice mail access number.
2. Press
* or say “Login” to identify yourself as a subscriber.
3. Enter or say the administrator mailbox number.
4. Enter the password, and then press #.
5. Press 9or say “Nine” to access the administrator menu.
Recording Broadcast Messages
1. Access the administrator mailbox as described above.
2. Press 1or say “Broadcast Message” to select broadcast message.
3. Record the message, and then press #to stop recording.
4. Press #or say “Accept” to accept the message.
Performing Subscriber Mailbox Maintenance
1. Access the administrator mailbox as described above.
2. Press 2or say “Mailbox Maintenance.”
3. Enter or say the mailbox, extension ID, or group list number, and then
follow the prompts.
Importing Fax Documents
1. Using a fax machine, obtain dial tone, and then access the voice mail
administrator mailbox as described above.
2. Press 4or say “Import Fax.”
3. Enter the fax document number, and then do one of the following:
• If the document number does not currently exist, press # or say
“Yes” if the number is correct, or press 3 or say “Re-enter” and re-
enter the number.
• If the document currently exists, press #or say “Yes” to replace the
document, or press 3or say “Re-enter” to enter another number.
4. When prompted, press Start on the fax machine.
Quick Reference Guide for System,
Voice Mail, and Diagnostics
Administrator Features
The following are basic instructions for frequently used admin station and voice
mail administrator features.
System Administrator Features
You can use the admin station to program the following system features.
Setting the System in Day or Night Mode
Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE
SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. If the
system is in Day Mode, the display returns to the idle state.
Setting the System or Network Date and Time
1. Dial 9800 (single node) or 9810 (multi-node). The programmed date
appears.
2. Use the dialpad buttons to enter the month, day, and year. For example,
enter 020308 for February 3, 2008.
3. Use the dialpad buttons to enter the time in hours and minutes. For
example, enter 0900 for 9:00.
4. If the system is set for 12-hour display format, SELECT AM OR PM (AM =
1 PM = 2) appears. Press 1(or the AM menu button) for A.M. or press 2
(or the PM menu button) for P.M. SYSTEM DATE AND TIME UPDATED
appears.
Synchronizing Network Time
Dial 9811. NETWORK TIME SYNCHRONIZED appears.
Responding to Alarm Messages
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, dial 9850 (Clear System Alarm) or dial 9851 (Clear
Network Alarm).
3. Look up the alarm in the Administrator Guide and take the appropriate
action.

Programming System Speed-Dial Numbers
1. Dial 9801. PROGRAM SYS SPD # <number range> appears.
2. Enter the System Speed Dial location code (000–999 or 0000–4999).
ENTER NAME <current name> appears.
3. Enter the name or leave the existing name. See the table below for
dialpad character descriptions.
4. Press #or the ACCEPT menu button. ENTER NUMBER appears.
5. Enter the number, up to 48 digits, using one of the following methods:
• Press the REDIAL menu button to enter the last external number
dialed or saved.
• Use the dialpad to manually enter the number. In Numeric Mode,
you can press #to enter a hyphen (-) or press *to enter a colon (:).
If you make a mistake, press the backspace button to delete the last
characters entered.
6. Press #or the ACCEPT menu button to save the number. SYS SPD BIN
# <number> UPDATED appears.
Default Administrator Feature Codes
Enabling or Disabling System Diagnostics Mode
While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to
enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears. Then enter
one of the following diagnostics feature codes shown below.
Number of Times Button is Pressed in Alpha Mode
1234567891011
Button English/Spanish Characters Japanese (Katakana) Characters1
1. Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display
endpoints only, and only if the Multilingual feature is enabled and Japanese is
installed as the secondary language.
1-&()1A I U E O a
2ABC’ 2
KA KI KU KE KO i
3DEF ! 3SA SHI SU SE SO u
4GH I * 4TA CHI TSU TE TO e
5JKL#5
NA NI NU NE NO o
6MNOñ 6HA HI FU HE HO tsu
7PQRS7MA MI MU ME MO ya
8TUV?8
YA YU YO . , yu
9WXYZ 9RA RI RU RE RO yo
0@:.,0WA WO Npa ba long
Code
(U.S./Eur.) Feature Name Code (U.S./Eur.) Feature Name
9823 Automatic Diagnostics Delivery
On/Off 9866 Modem Enable
9851 Clear Network Alarm 9869 Modem Reset
9850 Clear System Alarm 9860 Night Ring On/Off
9982/9182 Compression On/Off 9825 Periodic Diagnostics On/Off
9981/9181 Compression Statistics 9932/9132 Program Database
9900/9100 Diagnostics On/Off 9801 Program System Speed Dial
9862 Enable Network Day 9810 Set Network Date/Time
9861 Enable Network Night 9800 Set Time/Date
9867 Modem Disable 9811 Synchronize Network Time
Code
(U.S./Eur.) Feature Name Code (U.S./Eur.) Feature Name
9926/9126 Diagnostic - ASAI Snoop Off 9989/9189 Diagnostic - Network
Unfreeze Zone – Sys. Hist.
9927/9127 Diagnostic - ASAI Snoop On 9972/9172 Diagnostic - Print Auxdata
9933/9133 Diagnostic - Dump Exten-
sion 9975/9175 Diagnostic - Print Mess. Log
9936/9136 Diagnostic - Dump Node Info 9976/9176 Diagnostic - Print Net. Log
9943/9143 Diagnostic - Heap Dump 9978/9178 Diagnostic - Query Node
Traffic
9947/9147 Diagnostic - Heap Statistics 9928/9128 Diagnostic - Show Version
9948/9148 Diagnostic - ISDN View 9987/9187 Diagnostic - SIP View
9962/9162 Diagnostic - Major Reset 9910-9912/
9110-9112 Diagnostic - Spare 1–3
9945/9145 Diagnostic - Mark as Leaks 9974/9174 Diagnostic - System History
9946/9146 Diagnostic - Mark as Quies. 9983/9183 Diagnostic - View Displays
9964/9164 Diagnostic - Minor Reset 9973/9173 Seize Device
9939/9139 Diagnostic: Network Freeze
Zone - System Histories 9993/9193 System History Freeze
9963/9163 Diagnostic - Network Groups 9998/9198 System History Unfreeze

Issue 11.0, May 2008
INTER-TEL®AXXESS®CONVERGED
COMMUNICATIONS PLATFORM
ADMINISTRATOR GUIDE
Part Number
550.8001

NOTICE
This Inter-Tel®Axxess®Administrator Guide is released by Inter-Tel (Delaware), Inc. as a guide for system
and voice mail administrators. It provides information necessary to properly administer the system.
The contents of this document reflect current Inter-Tel standards and are subject to revision or change without
notice. Some features or applications mentioned may require a future release and are not available in this
release. Future product features and applications are subject to availability and cost. Some features or
applications may require additional hardware and/or specific software.
The contents of this guide may include technical or other inaccuracies. Inter-Tel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this guide will
be documented in addenda to the guide or succeeding issues of the guide.
For sales, service, or technical support,
contact your local authorized Inter-Tel provider.
If you have any questions or comments regarding this guide or other technical documentation, contact the
Technical Publications Department (USA) at:
[email protected]
Inter-Tel®is a registered trademark of Inter-Tel (Delaware), Incorporated.
Mitel®is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corpora-
tion and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 1993-2008 Inter-Tel (Delaware), Incorporated
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional
purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copy righted component
of this work in other works must be obtained from Inter-Tel (Delaware), Inc.

Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and
should not be disposed of with other commercial or household waste at the end of its work-
ing life. For appropriate disposal and recycling instructions, contact your local recycling
authority or Inter-Tel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the Euro-
pean Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using
the best available recovery and recycling techniques.

Page v
CONTENTS PAGE
Table of Contents
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
Safety Instructions ix
Regulatory Notices ix
Network Security Statement ix
V11.0 New Features xi
Overview 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Converged Communications Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Voice Processing Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Administrator Procedures 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System Administrator Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voice Mail Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Hardware 73
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Optional System Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
System Features 111
Access to the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Attendant Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Trunk Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Inter-Tel Endpoint Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Multilingual Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Table of Contents

Table of Contents
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
Page vi
CONTENTS PAGE
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Call Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Intercom, Speed Dial, and Feature Code Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Intelligent Directory Search (IDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
House Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Redialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Remove from Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Do-Not-Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Remote Feature Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Hookflash/Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Record Keeping and Maintenance Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Audio Diagnostics Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Phantom Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Page vii
Table of Contents
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
CONTENTS PAGE
Voice Processing Features 289
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Automatic Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Automatic Speech Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
EM Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
E-Mail Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Fax-On-Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Scheduled Time-Based Application Routing (STAR). . . . . . . . . . . . . . . . . . . . . . . . . . . 311
SMDR Information Storage and Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Subscriber Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Unified Messaging Open Standards Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Voice Processing Prompts 323
Voice Processing Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Automatic Speech Recognition (ASR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Default ASR and Non-ASR Voice Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Default Feature Codes 353
Index 355

Safety Instructions
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
Page ix
Safety Instructions
For basic installation guidelines necessary for the proper and safe functioning of this equip-
ment, refer to the Important Safety Instructions (part number 835.3209) packaged with the sys-
tem, included on the product software CD, and posted on the Inter-Tel®edGe Online Manuals
and Guides (www.inter-tel.com/techpublications) Web site.
Regulatory Notices
For regulatory information for U.S., Canada, and Europe, refer to the Regulatory Notices sec-
tion in the Important Safety Instructions (part number 835.3209) packaged with the system,
included on the product software CD, and posted on the Inter-Tel edGe Online Manuals and
Guides (www.inter-tel.com/techpublications) Web site.
Network Security Statement
Although no telecommunications system or data network is entirely secure, as long as the
appropriate security measures are put in place and properly maintained by both the customer
and the installing company, the Axxess® system architecture and its associated server-based
applications are substantially secure against unauthorized access to the customer's data net-
work via the telecommunications system. Appropriate security measures include, but are not
limited to, the proper implementation of user/administrative accounts, passwords, firewalls,
Network Address Translation (NAT), access control lists, virus protection, security updates,
etc. and the proper maintenance of access points/programs and their respective accounts/pass-
words.
NOTE Read and follow all information contained in the Important Safety Instructions docu- ment before attempting to install or use this product. Only trained, qualified service
personnel shall install or maintain this product.

V11.0 New Features
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
Page xi
V11.0 New Features
For those individuals who are already familiar with the Issue 10.0 Inter-Tel Axxess Administra-
tor Guide (part number 550.8001), the following new items are introduced in the version 11.0
release. Throughout the guide, “change bars” like the one next to the left of this paragraph
have been placed in the margins to indicate any new or revised information since the Issue 10.0
Guide.
FEATURES AND ENHANCEMENTS IN V11.0
The following new features and enhancements are provided with v11.0:
•Caller ID Forwarding: A new station flag for Caller ID, Propagate Original Caller ID
on Transfer, is added which affects Inter-Tel endpoint displays when calls are for-
warded. For details, see “Inter-Tel Endpoint Displays” on page 154.
•Phantom Device Enhancements: Phantom devices are now fully functional virtual
devices on the system. For details, see “Phantom Devices” on page 287.
ADDITIONAL SYSTEM CHANGES
The following changes are not related to the v11.0 new features and enhancements:
•New Enhanced IP Resource Cards: The Inter-Tel Axxess Internet Protocol Resource
Card (IPRC) “enhanced” daughter card offers new technology for echo cancellation on
all calls routed through the IPRC. See page 77.
•New SIP Gateways: Inter-Tel now supports the following SIP gateways:
— Quintum®AFT 400 SIP gateway
— AudioCodes™MP-114 SIP gateway
See “SIP Gateway” on page 103 and “IP Devices and Local Loop Support” on
page 168.

Page xii
V11.0 New Features
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
•Enterprise®Messaging (EM) Enhancements: The following new EM features are to
be introduced in EM v2.1.
—Option Swap — 7 and 9 Keys: EM provides a swap feature whereby the 7 and 9
digit operations can be reversed. Currently, the 7 digit is used for save and the 9
digit is used for delete. The swap feature allows the 7 digit to be used for delete
and the 9 digit to be used for save just like the functionality operated by the cell
phone voice mail systems. You can change this option for users through the Voice
Mail Flowchart in the back of this guide under Personal Options. Refer to the
Enterprise Messaging Installation and Maintenance Manual (part no. 780.8006)
for details about this feature. Also, see the end of Table 37 for the new new voice
prompts that have been added for this feature (see prompt numbers 947 through
953 beginning on page 351).
—Voice Profile for Internet Mail (VPIM) Networking: VPIM allows EM to commu-
nicate with other voice processing systems. VPIM networking requires the
Inter-Tel Messaging IP Networking premium feature. See “Voice Processing Sys-
tems” on page 5.
•Unified Messaging (UM) versions 2.2 (VPU) and 2.3 (EM): Have reached their end
of sale are no longer supported after April 30, 2008. Inter-Tel recommends that current
UM v2.2 and v2.3 installations upgrade to UM Open Standards Edition (OSE). See
“Unified Messaging Open Standards Edition” on page 322 for more information.

Page 1
Overview
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
Overview
CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Converged Communications Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Inter-Tel Software Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
“Endpoints” and “Phones” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Voice Processing Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Voice Processing System Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Voice Mail Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Voice Mail Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Page 2 Introduction
Overview
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
INTRODUCTION
This Administrator’s Guide provides all of the information an administrator should need to
know about the system hardware and features, and it gives detailed instructions on their use.
Refer to the user guide provided with each endpoint for simplified instructions on using end-
point and voice mail system features.
NOTE: Inter-Tel recommends provisioning each system with an endpoint that has a 6-line dis-
play to allow an Administrator to program selected system data, act as the Attendant for unsu-
pervised CO recalls, receive system alarm messages, etc.
CONVERGED COMMUNICATIONS PLATFORM
The Inter-Tel Axxess® Converged Communications Platform is a state-of-the-art, digital,
voice/data, hybrid communications system. As a hybrid system, it incorporates many of the
user-friendly features of key systems with many of the expanded features and flexibility of pri-
vate branch exchange (PBX) systems.
The system is designed to meet the needs of growing businesses. In fact, the system’s unique
digital signal processor (DSP) structure allows it to be easily adapted and expanded as business
communication needs change, especially with the Caller ID, Automatic Number Identification
(ANI), Dialed Number Identification Service (DNIS), and Integrated Services Digital Network
(ISDN) features. The modular design makes the system easy to install and service. And, the
programmable features provide an abundance of user-friendly applications to meet each cus-
tomer’s needs. Highlights of the system’s design include:
•Advanced microprocessor technology
•Modular, easily replaceable hardware with add-on capabilities for optional features
•Flexible programming to customize many system and station features
NETWORKING
With system software versions 5.0 and later, you can connect two or more telephone systems to
form a network that provides a seamless interface between the systems. To the user, the net-
work appears as one integrated system. With few exceptions, the user can perform all of the
functions across the network that can be performed within a single telephone system.
In this guide, all references to a “network” mean two or more connected systems. Each system
in a network is called a “node.”
The maximum capacities for networking are listed in the following table:
Table 1. Network Capacities
FEATURE/DEVICES CAPACITY
System Nodes per network 99
Local devices per node 1792*
Off-node devices per node 25,000
Devices per network 40,000
* The maximum number of stations and trunks that can be installed is limited by
the number of voice channels and/or system memory resources available.

Inter-Tel Software Licensing Page 3
Overview
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
INTER-TEL SOFTWARE LICENSING
The Software License folder displays the licenses currently uploaded to the system. The fea-
tures common to all licenses are displayed in this folder along with the value for each feature
according to the current software license. This folder is read-only. If there is no license loaded
or the current license on the system is invalid, and if connected to Database Programming in
remote mode, then the fields will display with a red “X” over them. The available software
license features are listed in Table 2 below.
Table 2. Available Software License Features
FIELD DESCRIPTION
ACD Hunt Group Indicates whether or not the ACD Hunt Groups software
license is uploaded to the system.
Advanced CO Interfaces Indicates whether or not the Advanced CO Interfaces
software license is uploaded to the system.
Agent Help Indicates whether or not the Agent Help software
license is uploaded to the system.
Analog Voice Mail Hunt Group Indicates whether or not the Analog Voice Mail Hunt
Group software license is uploaded to the system.
Automatic Route Selection Indicates whether or not the Automatic Route Selection
software license is uploaded to the system.
Category A Endpoints Indicates how many Category A endpoint licenses are
uploaded to the system.
Category B Endpoints Indicates how many Category B endpoint licenses are
uploaded to the system.
CPS Redundancy Indicates whether or not the CPS Redundancy software
license is uploaded to the system.
Desktop Interface Indicates whether or not the Desktop Interface software
license is uploaded to the system.
Directories Indicates whether or not the Directories software license
is uploaded to the system.
Inter-Tel Messaging IP Networking Indicates whether or not the Inter-Tel Messaging IP Net-
working software license is uploaded to the system.
IP Networking Indicates how many IP networking licenses are
uploaded to the system.
Multilingual Support Indicates whether or not the Multilingual Support soft-
ware license is uploaded to the system.
Remote Automatic Call Distribu-
tion Hunt Groups Indicates whether or not the Remote Automatic Call Dis- tribution Hunt Groups software license is uploaded to
the system.
SIP Trunks Indicates how many SIP trunk licenses are uploaded to
the system.
System Forwarding Indicates whether or not the System Forwarding soft-
ware license is uploaded to the system.
System OAI Events Indicates whether or not the System OAI Events soft-
ware license is uploaded to the system.
System OAI Third Party Call Con-
trol Indicates whether or not the System OAI Third Party Call Control software license is uploaded to the system.

Page 4 “Endpoints” and “Phones”
Overview
Inter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008
“ENDPOINTS” AND “PHONES”
As digital, wireless, and computerized communication methods have evolved, the language of
telecommunications has had to change to keep pace. Not long ago, voice and modem-encoded
text were communicated from one telephone instrument to another across a global network of
copper wire, optical fiber, microwave antennas, and satellites. More recently, however, the
development of the Internet and of World Wide Web (www) sites have introduced a multime-
dia dimension to information and made it all more readily accessible through computer net-
working. As this evolution has occurred, new words and meanings have been introduced to
describe the new methods and equipment used for communicating.
Telephone systems that once provided only audio phone service to consumers have become
“communication platforms” that support many devices that people can use for personal and
business communication. Phones now share communciation space with personal digital assis-
tants (PDA), with wireless phones capable of text messaging, taking photos, and recording
video, with fax machines that transmit and receive messages across Internet Protocol (IP), and
with “soft” phones that are displayed and used from computer screens.
Computer Science Roots
When referring to communication protocols in computer science, the term “endpoint”
describes an entity on one end of a Transport Layer connection. The Transport Layer is the
Transmission Control Protocol/Internet Protocol (TCP/IP) layer in the Open Systems Intercon-
nect (OSI) network model. Utilizing the TCP/IP layer standard, Internet servers send and
receive packets of data across the World Wide Web.
Usage in This Manual
This manual uses the term “endpoint” to describe the entire category of devices that the Inter-
Tel Axxess family of products supports. In this context, digital and IP phones are endpoints, as
are data modules, fax machines, computer telephony (CT) gateways, Single-Line Adapters
(SLA), IP Single-Line Adapters (IP-SLA), and answering machines.
And, to promote clear communication and understanding, commonly accepted names of end-
points are used as appropriate. In particular, desktop IP endpoints are also referred to as IP
phones. Digital endpoints are also referred to as digital phones. Wireless endpoints are also
referred to as wireless phones. And, analog single line endpoints are also referred to as single
line phones or single line sets.
NOTE: In the manual and in Database Programming, a phone may also be called a “station”
when reference to the phone and its environment are intended. Or, it may be called “device” in
the most general sense.
Uniform Call Distribution Hunt
Groups Indicates whether or not the Uniform Call Distribution Hunt Groups software license is uploaded to the sys-
tem.
Voice Processor AMIS Networking Indicates whether or not the Voice Processor AMIS Net-
working software license is uploaded to the system.
Table 2. Available Software License Features (Continued)
FIELD DESCRIPTION