Mitel SUPERSET 420 User manual

How to Use This Guide
This guide provides brief instructions for commonly
used SUPERSET 420 telephone features. Some of
these features are accessed by using the function
keys on your telephone. In the instructions in this
guide, the function keys are represented by upper
case words (e.g., MESSAGE).
The three blue softkeys on your telephone set allow
youtoaccessmanymoretelephonefeatures. These
keys are unlabeled because their functions can
change. The SUPERKEY allows you to access the
many functions available on the softkeys. In the
instructions in this guide, the softkey labels that
appearintheMainDisplayarepresented initalictext
(e.g., TurnOn).
The instructions for each operation assume that the
first step is to lift the handset or press the SPEAKER
key, unless otherwise stated.
Keys, Indicators and Displays
1. SUPERKEY: for programming Personal Keys,
and accessing special set features.
2. Softkeys (blue keys under the Main Display):
for performing the commands shown in the Main
Display.
3. Personal Keys: can be programmed as line
select, speed dial, or feature access keys.
4. MESSAGE Key: for sending and responding to
messages.
5. HOLD Key (red key):for placing calls on hold.
6. SPEAKER Key: for turning the set speaker on
and off.
7. REDIAL Key: for redialing the last dialed
number.
8. CANCEL Key: for canceling call features in
progress.
9. TRANS/CONF Key: for transferring calls and
setting up conference calls.
10. MICROPHONE Key: for turning on and off the
microphone (a privacy feature) during an onhook
call.
11. VOLUME TONE CONTRAST ∧and
VOLUME TONE CONTRAST ∨Keys: for
changing the volume of the handset receiver, the
volume and pitch of the ringer, the volume of the
speaker, and adjusting the contrast of the Main
Display.
12. Line Status Display: shows which Personal
Keys are active, and their status.
13. Main Display: shows SUPERKEY instructions
and Softkey labels, time and date, call status,
messaging and system error information.
14. Message Lamp: When flashing, it indicates
that a message is waiting. When it is on steady
during a call, a message can be sent.
15. Microphone Lamp: When lit, it indicates that
the microphone is on.
Personal Keys, Line Select Keys, and Feature
Keys
Your SUPERSET 420 telephone has 12 personal
keys, including your prime line (your listed number).
APersonalKeycanbeprogrammedinCDEasaLine
Select Key to access a telephone line with an
“appearance” of the line located in the Line Status
Display directly across from each Line Select Key.
You can access another line just by pressing its Line
Select Key. The Line Appearance indicators show
you the status of the lines which are programmed on
your set.
When a line is ... the line appearance is ...
Idle off
Busy solid on
Ringing flashing slowly
On hold at your set flashing rapidly
On hold at another set flashing in a slow on, fast off cycle on
your set’s Line Appearance
APersonalKey canalsobeprogrammed asaSpeed
Call Key for single keystroke calling to a frequently
called number. When you make a speed call, the
indicator for that key turns on.
A Personal Key can also be programmed as a
Feature Key for quick access to an often used
feature.When you turnonafeatureusingthe feature
key, the indicator for that key turns on.

Features Not Available
There may be procedures in this guide which you
cannot perform on your telephone set. This is
because your company has specially selected your
features and calling privileges. The feature will not
appear if it has not been enabled. See your
Communications Department if you have any
questions.
Making Calls
Dialing from your SUPERSET 420 is exactly the
same as dialing from any other telephone. Just use
the dialpad to dial the number, including any outside
access code (usually the number ‘‘9’’), if required.
Correcting a Dialing Error
While the arrow (←) softkey is present, you can
correct a dialing error. Simply press ←to erase the
incorrect digit(s); then enter the correct digits from
the dialpad in the normal fashion.
Onhook Operation
You can make and answer calls without lifting the
handset. To make an onhook call, dial thetelephone
numberwithoutraisingthehandset. Whenyourparty
answers, you can speak to them using the
microphone,whichturnsonautomatically,oryoucan
lift the handset for privacy. To answer a call, press
SPEAKER.
For privacy, you can lift the handset.
Press SPEAKER during a call to switch to onhook
operation. The microphone goes on automatically.
For Best Results During Onhook Operation:
●direct your voice toward the telephone
●speak at a reasonable distance (arm’s length)
from the telephone, and speak louder when
further away
●position the telephone away from noise sources.
Throughout this guide instructions will assume that
you have already lifted the handset, or pressed
SPEAKER for onhook dialing. In some cases, an
operation must be performed either using the
handsetorinonhookmode,andyouwillbeinstructed
accordingly.
CALL TRANSFER
The ‘‘TRANS/CONF’’ Key
You can transfer a caller to another extension using
TRANS/CONF to put the caller on “temporary hold”
while you dial the desired destination. When you go
on-hook, the call is transferred.
TheTRANS/CONFkey isalso usedwhensetting up
a telephone conference consisting of any
combination of internal or external callers.
‘‘HOLD’’ Key vs ‘‘TRANS/CONF’’ Key
You use the TRANS/CONF key to put a caller on
temporary hold before transferring or setting up a
conference. Ifyouhangupwithacallerontemporary
hold, the call automatically rings you back.
You cannot use the red HOLD key to transfer a call
or set up a conference. When you put a caller on
hold with the HOLD key, you can hang up without
beingautomaticallycalledback. Youcanretrievethe
held call at your own telephone by lifting the handset
andpressingtheflashinglineselectkey,oratanother
telephonebyenteringtheappropriatefeatureaccess
code.
Transfer a Call
●Press TRANS/CONF
to place a call on temporary hold. You hear transfer dial
tone.
●Dial destination number.
●Introduce the caller.
●Replace the handset.
The call is transferred to the destination number.
Cancel a Call Transfer
●Press CANCEL
to return to the original caller if you hear busy tone or the
called party doesn’t answer.

CALL TRANSFER CONFERENCE CAMP ON CALLBACK
CONFERENCE
Set Up a 3-party Conference
●Call the first person.
Wait until the call is answered.
●Press TRANS/CONF
to put the first person on temporary hold. You hear
transfer dial tone.
●Call the next person.
Wait until the call is answered.
●Press TRANS/CONF
to form a 3-party conference.
If an intended conference is busy or does not
answer:
●Press CANCEL
to return to the original caller.
Add Another Party
You can set up a conference call for up to eight
people.
●Press TRANS/CONF.
The conference is put on temporary hold, and you
hear transfer dial tone.
●Call the next person.
Wait until the call is answered.
●Press TRANS/CONF again
to include everyone dialed so far.
Split a Conference
●Press Split.
The Main Display shows which party remains
connected. The other party is on hold.
●Press Trade
to swap to the party that is on hold.
●Press TRANS/CONF
to re-establish the conference call.
Leave a Conference
●Replace the handset.
The other conferees remain connected.
CAMP ON
If you reach a busy extension and want to speak
with the person right away, you can signal that
you are waiting by remaining on the line. The
busy extension user hears a single or double
beep, indicating that an internal call is waiting.
When the busy extension user hangs up, his
telephone rings. When the user answers, you
are connected.
Wait On a Busy Line
●If the extension you are calling is
busy, press Wait.
●DO NOT replace the handset.
The called party hears Camp On tone and can swap
to your call, or, when they hang up, his/her
telephone will ring.
Intrude On a Busy Line
You can only intrude on a busy line if you have
an Intrude feature key programmed on your
SUPERSET 420.
●Press the Override (Intrude) feature
key*
to intrude on the conversation.
You will hear a warning tone before being
connected to your call.
*See ‘‘Program Personal Keys’’ for instructions on
how to program a feature key.
CALLBACK
You can set up an Automatic Callback if you
reach a busy extension, or if there is no answer.
If the line is busy, the telephone system monitors
the line and rings you when the line becomes
available. Iftherewasnoanswer,youarenotified
(yourtelephonerings)whentheuserreturnsand
next goes on-hook. When you lift the handset,
the previously unanswered extension rings.
You can use Automatic Callback if you receive a
busysignalwhentryingtoaccessanoutsideline.
When the outside line becomes free, your
telephone rings. When you pick up the handset,
the outside number is dialed automatically.
You can also use Automatic Callback if you
receivean ARS ExpensiveRoutewarningsignal
when trying to access an outside line. When a
less expensive line becomes available, your
telephone rings. When you pick up the handset,
the outside number is dialed automatically.

Leave an Automatic Callback
●If the extension you are calling is
busy, or there is no answer, press
Callback.
Dial tone is returned, indicating that the callback is in
effect.
●Replace the handset.
The Callback is set on the busy or unanswered
extension.
Ifthelinewasbusy,yourtelephonewillringwhen
the called person hangs up.
If the lineis unanswered, your telephone will ring
when the called person next goes on-hook.
CALL WAITING
Swap to a Waiting Call
While in a call, you may hear a Camp On tone,
indicating that someone is waiting to speak with
you. You can hang up and take the other call, or
swap to the waiting call, after warning your
current caller.
●Press Trade.
Your current call is put on hold and you are
connected to the waiting call.
●Press Trade again
to put your new call on hold and swap back to your
original call.
What are Feature Access Codes
You can use feature access codes to activate
certain telephone features. Lift the handset and
then dial the feature access code for that feature.
At the end of this guide is a table listing the most
popular features, with space for you to fill in the
appropriate access code. Contact your
Communications Department for the feature
access codes available on your telephone
system.
CALL PICKUP
What is a Pickup Group
Yourtelephonecanbeprogrammedintoapickup
group. Anyone in the group can answer, or “pick
up”,acalltoany otherextension in the group. To
pick up calls to your group, press the Pickup
softkey. This feature ensures that all calls are
answered.
Answer a Call For Your Pickup Group
●Lift the handset or press SPEAKER.
If the ringing telephone is in your pickup group, the
Pickup softkey label will appear in your display.
●Press Pickup.
The call is connected.
Answer a Call For Another Pickup Group
●Enter the Directed Call Pickup
feature access code.
●Dial the number of the ringing
extension
to be connected to the caller.
AUTO ANSWER
When this feature is activated, all incoming calls
toyourtelephonewillbeansweredautomatically.
On an incoming call, you will hear one short ring
and will then be automatically connected to the
call. Only your prime line can be programmed
for automatic answer.
Activate Automatic Answer
●Press SUPERKEY.
●Press No.
until AUTO ANSWER? appears in the Main Display.
●Press TurnOn.
AUTO ANSWER ON appears briefly, before the
display returns to showing the date and time.
OR
●Press the Auto Answer feature key*.
Disable Automatic Answer
●Press SUPERKEY.
●Press No.
until AUTO ANSWER? appears in the Main Display.
●Press TurnOff.
AUTO ANSWER OFF appears briefly, before the
display returns to showing the date and time.
OR
●Press the Auto Answer feature key*.
*See ‘‘Program Personal Keys’’ for instructions on how
to program a feature key.

CALL WAITING CALL PICKUP AUTO ANSWER MESSAGING ADVISORY MESSAGES
MESSAGING
If someone leaves a message for you with the
Attendant, or if a caller at another extension
leaves a message for you to call, the Message
Lamp on your telephone will flash. Press the
MESSAGE key and then follow the instructions
in the Main Display to see your message.
MESSAGE Key and Automatic Callbacks
When you set an Automatic Callback on
someone else’s extension, your telephone will
ring the next time they go on-hook. You can then
lift your handset to place a call to them
automatically.
WhenyoupressMESSAGE while tryingtoreach
another extension, the Message Lamp on that
telephone flashes until the extension user
presses their MESSAGE key. When they press
MESSAGE on a non-display telephone set, they
automatically place a call back to your extension.
When the Message Lamp on your telephone
flashes, lift your handset and press MESSAGE
to automatically place a call to the extension that
activated the message.
Send a Message on Busy/No Answer
●If the extension you are calling is
busy, or there is no answer, press
MESSAGE.
The Message Lamp will begin to flash on the called
extension immediately, or when the user hangs up.
●Replace the handset.
Respond to a Message Waiting
Whenyouhaveamessagewaiting,theMessage
Lamp on your set flashes, and a message
indicator appears in your set’s Main Display.
●Press MESSAGE.
MESSAGE CENTER? appears
●Press Yes or No.
If No is pressed, CALL ME BACK? appears
●Press Yes or No.
The name of the caller (e.g., Msg Centre) is shown.
●Press More
to see the rest of the message if it is longer than 16
characters.
●Press Call
to place a call to the person who left the message.
●Press Callback
to leave a Callback message if the line is busy or
unanswered. This softkey appears when sending a
Callback message is possible.
●Press Again
to reread the message when at end of message.
●Press Erase
to delete the message.
●Press MESSAGE
to view the next message.
●Press SUPERKEY to exit.
OR
●Lift the handset.
●Press MESSAGE
to place a call to the person who left the message.
ADVISORY MESSAGES
Messaging on Your Display Set
There are two kinds of messages on the
SUPERSET 420 telephone:
●Callback Messages: messages that you can
send to other users when you cannot reach
them.
●Advisory Messages: messages that you
activate at your telephone, such as ‘‘IN A
MEETING’’ or ‘‘ON VACATION’’ for other
users to see - at their telephone - when they
call you.
Set an Advisory Message
●Press SUPERKEY.
●Press No
until ADVISORY? appears in the Main Display.
●Press Yes.
The first advisory message (IN A MEETING)
appears in the display.
●Press Next
until the desired message is displayed (or dial the
message number, pressing ENTER after each digit).
●Press TurnOn
to activate the selected advisory message.
●Press SUPERKEY again.
The next time that a caller with a display set calls
your extension, your message will be displayed on
their set.
Cancel an Advisory Message
●Press SUPERKEY.

●Press No
until ADVISORY? appears in the Main Display.
●Press Yes.
Your current advisory message appears in the
display.
●Press TurnOff
to cancel the selected advisory message.
●Press SUPERKEY again.
Your advisory message is canceled.
SPEED CALL
Telephone numbers that you dial frequently can
be saved on ‘‘speed call’’ keys for single button
access, to avoid having to dial the entire number
every time. You can program any of the twelve
Personal Keys that are not being used as ‘‘Line
Select keys’’ as speed call keys.
Save a Personal Speed Call Number
●Press SUPERKEY.
Press No until PERSONAL KEYS? is displayed.
●Press Yes.
●Press the desired Personal Key.
If the selected Personal Key is already programmed
as a feature key, ensure that it may be changed.
●Press Change.
SPEED CALL? appears in the Main Display.
●Press Yes.
ENTER NUMBER appears in the Main Display.
●Dial the number to be saved
including the outside access code and area code, if
necessary.
OR
●Press REDIAL
to enter the last number dialed.
●Press Priv
if you do not want the number to appear in the
display when that Personal Key is pressed.
●Press Save
to save the entered number on that key. KEY
SAVED appears in the display.
●Press another key
to program another speed call.
●Press SUPERKEY again to exit.
Youcanusetheseinstructionstochangeaspeed
call number already programmed.
An old speed call number is erased when you
overwrite it with a new number.
Use a Saved Speed Call Number
●Press the desired Personal Key.
The programmed number is dialed.
DO NOT DISTURB
Do Not Disturb allows you to program your
telephone not to ring when someone calls. The
caller will hear reorder tone.
Set Do Not Disturb
●Press SUPERKEY.
●Press No
until DO NOT DISTURB? appears in the Main
Display.
●Press TurnOn.
DND ON appears briefly, before the display returns
to showing the date and time.
OR
●Press the Do Not Disturb feature
key*.
The line appearance for the key turns on.
Cancel Do Not Disturb
●Press SUPERKEY.
●Press No
until DO NOT DISTURB? appears in the Main
Display.
●Press TurnOff.
DND OFF appears briefly, before the display returns
to showing the date and time.
OR
●Press the Do Not Disturb feature
key*.
The line appearance for the key turns off.
* See ‘‘Program Personal Keys’’ for instructions on
how to program a feature key.
A speed call key may be reprogrammed as a feature
key, and a feature key may be reprogrammed as a
speed call key.

SPEED CALL DO NOT DISTURB ACCOUNT CODE TIMED REMINDER
ACCOUNT CODE
Account Codes are used in situations where it is
necessarytochargethecostofacalltoaspecific
account, or client, or project, etc. In some cases,
it may be necessary to enter an account code
when making external calls.
Enter Account Code During a Call
●Press SUPERKEY.
●Press No
until ACCOUNT CODE? appears in the display.
●Press Yes.
ENTER NUMBER appears in the display.
●Enter the Account Code and press
Enter.
VERIFIED? appears on the display.
●Press Yes or No.
●Press Save.
TIMED REMINDER
Youcansetupatimedreminderthatwillringyour
telephone at a prearranged time. You hear a
shortburstof ringing,and REMINDER EXPIRED
appears in the Main Display of your SUPERSET
420. This is useful when you want a reminder to
go to a meeting, make a call, etc.
Set a Timed Reminder
●Press SUPERKEY.
●Press No
until TIMED REMINDER? appears in the display.
●Press Yes.
ENTER TIME HH:MM appears in the display.
●Dial 4-digit time in 24-hour format
(e.g., 0230 for 2:30).
●Press Save.
REMINDER SAVED appears briefly in the display.
When the Timed Reminder Rings
●Press Confirm.
The date and time display returns.
Change a Timed Reminder
●Press SUPERKEY.
●Press No
until TIMED REMINDER? appears in the display.
●Press Yes.
The current reminder time appears in the display.
●Press SUPERKEY
if viewing the set time only.
●Press Change.
ENTER TIME HH:MM appears briefly in the display.
●Dial 4-digit time in 24-hour format
(e.g., 0230 for 2:30).
●Press Save.
REMINDER SAVED appears briefly in the display.
Cancel a Timed Reminder
●Press SUPERKEY.
●Press No
until TIMED REMINDER? appears in the display.
●Press Yes.
The current reminder time appears in the display.
●Press Clear.
REMINDER CANCEL appears briefly in the display.

CALL FORWARD
You can forward your calls to another extension
(or to an external number) when your line is busy
or when you are away from your desk. There are
various types of Call Forwarding that can be
activated on your SUPERSET 420.
CallForwardingcanforwardinternalandexternal
calls differently. For example, it can forward
internal calls to one number (ext. 2103) and
external calls to another (ext. 4671).
You can also program Call Forwarding to take
effect under different circumstances. You may
want all your calls to be forwarded, or you may
only want calls to be forwarded when your
extension is busy. The options available to you
are listed here.
1. Always Forward
All your incoming calls are forwarded.
2. When Set’s Busy
Your calls are forwarded when your
telephone is busy.
3. When No Answer
Your calls are forwarded when your
telephone is unanswered.
4. Busy/No Answer
Your calls are forwarded when your
telephone is busy or unanswered.
5. I’m Here
Your calls are forwarded to this telephone
extension.
You can program Call Forwarding on your
telephone from another extension, by using the
CallForwarding-I’mHereoption. Ifyouareaway
from your desk but have access to another
SUPERSET 420, you can select the I’m Here
option on this set to forward all incoming calls at
your own extension, to your new location.
Set Up Call Forwarding
●Press SUPERKEY.
●Press No
until CALL FORWARDING? appears in the display.
●Press Yes.
ALWAYS? appears in the display
●Press Next.
until the desired type of Call Forwarding is displayed.
●Press Review.
●Press Program.
●Enter the destination number at the
TO: prompt.
Press the ←softkey to correct errors.
●Press Save.
Call Forwarding is programmed.
Display Current Forwarding
●Press SUPERKEY.
●Press No
until CALL FORWARDING? appears in the display.
●Press Yes.
ALWAYS? appears in the display.
●Press Next.
until the desired type of Call Forwarding is displayed.
●Press Review.
The current Call Forward programming is displayed.
●Press SUPERKEY again to exit.
Note: You cannot display ‘‘I’m Here’’ Call Forwarding
information.
Turn Call Forwarding On or Off
When Call Forwarding is set up, and a Call
Forwardfeaturekeyisprogrammed,youcanturn
Call Forwarding on and off in a single step.
●Press the Call Forward feature key*.
The line appearance for the key turns on when Call
Forwarding is in effect, and turns off when it is
disabled.
OR
●Press SUPERKEY.
●Press No
until CALL FORWARDING? appears in the display.
●Press Yes.
●Press Next.
until the desired type of Call Forwarding is displayed.
●Press Review.
The current Call Forward programming is displayed.
●Press Change.
●Press TurnOn or TurnOff
as required, to activate or disable the selected Call
Forwarding option.
A ‘‘*’’ appears atthe end of the display when the
Call Forwarding option is turned on.
●Press SUPERKEY.
to return to normal display.
* See ‘‘Program Personal Keys’’ for instructions on
how to program a feature key.

CALL FORWARD DISPLAYS PHONE BOOK
Set Up Call Forwarding at Another Extension
You can set up call forwarding on your own
telephone, from another extension.
●Press SUPERKEY.
●Press No
until CALL FORWARDING? appears in the display.
●Press Yes.
ALWAYS? appears in the display.
●Press Next
until I’M HERE appears in the display.
●Press Yes.
●Enter your extension number at the
FR: prompt.
Press the ←softkey to correct errors.
●Press Save.
Call Forwarding - I’m Here is programmed and
activated.
Cancel Call Forwarding from Another Extension
●Dial Call Forward - Cancel I’m Here
feature access code
on the telephone where this feature was enabled.
●Replace handset.
Call Forward - I’m Here is canceled.
DISPLAYS
Idle vs Active Display
When your telephone is idle, the current date and
timeofdayaredisplayedcontinuously. Ifyouhave
messages,”MESSAGES”replacesdateandtime.
But as soon as you make or receive a call, the
display now shows information about that call,
such as which line or trunk is being used, and the
durationof the call. This is especially useful when
you are charging the cost of a call to a customer
or an account number.
Display Saved Information
The Main display allows you to view saved
information such as Call Forward settings, last
number dialed, speed call numbers, programmed
name,timedremindersettings,and lineselectkey
designations.
To display any of the information listed above,
press SUPERKEY, followed by either a Personal
Key, or a softkey to select the feature information
that you wish to view.
Check Personal Key Programming
●Press SUPERKEY.
●Press a Personal Key.
The line number, speedcall number, or feature that is
programmed for that key appears on the display.
●Press Change
to change the programming of the key.
●Press Clear
to clear the programming of the key.
OR
●Press a hardkey
to display the name of the hardkey.
OR
●Press REDIAL.
REDIAL KEY or the actual stored number appears in
the display.
●Press SUPERKEY
to return to time and date display.
PHONE BOOK
You can access your Corporate Directory to look
up another person’s extension number, simply by
pressing the Phonebook softkey on your
SUPERSET420. You usethedialpad toenter the
person’sname,andthesystemwillsearchfortheir
extension number and display it on your set.
Use the Phone Book Facility
●Press Phonebook.
ENTER NAME appears on the display.
●Enter the desired name
by spelling it out on the dialpad.
Use the ←arrow key to correct errors, and the →
arrow key to move to the next letter in the name (if on
the same key).
●Press Lookup
to search the directory. If no match exists, NO SUCH
ENTRY appears in the display. The invalid name is
redisplayed.
●Press Next
to move to the next matching name, if the name is not
unique.
●Press Call
to place a call to that person when the required name
appears.

RINGER
You can change the pitch, tone, or volume of the
ringer from the set while it is ringing.
Adjust the Ringer pitch and volume
●Press SUPERKEY
●Press No
until RINGER ADJUST? appears on the display.
●Press Yes
ADJUST PITCH? appears on the display.
●Press Yes followed by VOL^ or VOL v
to adjust the pitch.
OR
●Press No
ADJUST VOLUME? appears on the display.
●Press Yes followed by VOL^ or VOL v
to adjust the volume.
●Press SUPERKEY
to return to time and date display.
MUSIC
You can listen to the music on hold music source
at an idle set. Music is turned on or off in
SUPERKEYmode (orfromaprogrammedfeature
key).
Music
●Press SUPERKEY
when the set is idle.
●Press No
until MUSIC? appears on the display.
●Press TurnOn or TurnOff
to turn the music on or off.
●Press VOL^ or VOL v
to adjust the volume while music is on.
●Press SUPERKEY
to return to time and date display.
NIGHT SERVICE
You can change the telephone system into DAY,
NIGHT1, or NIGHT2 service from the set, and
querythemodecurrentlyinoperation. Thisfeature
isprimarilyfor anunattended telephonesystemor
a remote node of a network.
Select Night Service
●Press SUPERKEY
●Press No
until NIGHT SERVICE? appears on the display.
●Press Yes.
The current service mode is displayed
DAY SERVICE, NIGHT 1, or NIGHT 2.
●Press Change
and a mode is displayed.
●Press Yes
to select the displayed mode.
OR
●Press No
to display the alternative mode.
PRIVACY RELEASE
Line privacy between users who share line
appearances is automatic on the telephone
system. Privacy Release allows a user to remove
privacy and allow another member of the group to
intrude on the call. When a new member enters
the call, the original members receive conference
tone and privacy is restored.
Privacy Release
●Press SUPERKEY
●Press No
until LINE PRIVACY? appears on the display.
●Press TurnOff.
●Press SUPERKEY
●Press TurnOn
to regain privacy.
(The default is Privacy on)
●Press SUPERKEY
to return to time and date display.

RINGER MUSIC NIGHT SERVICE PRIVACY RELEASE PROGRAM PERSONAL KEYS FEATURE ACCESS CODES
PROGRAM PERSONAL KEYS
Your telephone is designed to let you program and
save certain information (such as Call Forward
destinations and Speed Call numbers). Once such
information is programmed, you can access it
whenever you wish. For example, you need only
program your Call Forwarding information once.
From then on, you can turn Call Forwarding off and
on with the push of a button.
Program Feature Keys
You can program a Personal Key to be a Feature
Key. FeatureKeysareusedtoactivateordeactivate
certain system features on your SUPERSET 420
telephone.
●Press SUPERKEY.
●Press the desired Personal Key.
●Press Change.
●Press No.
until the desired option is displayed.
●Press Yes.
KEY SAVED appears in the display.
●Press SUPERKEY to exit.
The Personal Key is programmed for the selected
feature.
Althoughyoucan programaFeatureKey; itmaynot
function unless that feature has also been enabled
for your telephone in CDE.
List of Feature Keys Available
FEATURE ACCESS CODES
Feature access codes are used to activate system
features on the SUPERSET 420 telephone. In
general,toactivate a feature,dialthefeature access
code for that feature.
Feature access codes are set by your
Communications Department. You can use the
followingtabletokeeparecordofthefeatureaccess
codes you are most likely to need on your telephone
set.
List of Feature Access Codes
Feature Feature
Speed Call CFWD Busy Int
Music CFWD Busy Int/Ext
Do Not Disturb CFWD Always
Pager Auto Answer
Night Answer Wait
Line Privacy Trade
Intrude Make Busy
CFWD NA Int Callback
CFWD NA Ext Call Pickup
CFWD NA Int/Ext Headset
CFWD Busy Int
Feature Access Code
Account Code Access
Speed Call Access
Callback - Busy
-No Answer
Call Forward - I’m Here
- Cancel I’m Here
Call Hold
Call Hold Retrieve
Remote Call Hold Retrieve
Call Pickup
Directed Call Pickup
Clear All Features
Do Not Disturb
External Line Access
Override
Paging
Program Feature Key
Timed Reminder
Tone Demonstration