Mitel SUPERSET 4001 User manual

USER GUIDE

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks®
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel
Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from Mitel Networks Corporation.
SUPERSET™ Copyright© 2001, Mitel Networks Corporation. All rights reserved. Printed in Canada.
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks telephone system only.

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Contents
ABOUT YOUR PHONE 1
TIPS FOR YOUR COMFORT AND SAFETY 1
Don't cradle the handset! 1
Protect your hearing 1
Adjusting the viewing angle 2
Changing Handsets 3
CUSTOMIZING YOUR PHONE 4
Ringer Control 4
Handset Receiver Volume Control 4
MAKING AND ANSWERING CALLS 4
Make a Call 4
Answer a Call 4
Redial 5
Redial - Saved Number 5
Speed Call Keys 5
Speed Call - Personal 6

-ii-
CALL HANDLING 6
Hold 6
Transfer 7
Conference 7
Conference Split 7
Broker's Call 7
Call Forward 8
Call Forward - I Am Here 9
Call Forward - End Chaining 9
Call Forward - Override 9
Messaging - Callback 10
USING ADVANCED FEATURES 10
Account Codes 10
Callback 11
Call Park 11
Call Pickup 11
Campon 12
Do Not Disturb 12
Override 13
Paging 13
Direct Paging 13
Trunk Flash 13
USING MLPP 14
FEATURE ACCESS CODES 16

-1-
ABOUT YOUR PHONE
The SUPERSET 4001 has six fixed-function keys ( PROGRAM, MESSAGE,
HOLD/RETRIEVE, FLASH, , ) and seven personal keys. A personal key
can be programmed to dial a Speed Call number or a feature access code.
Your telephone also features a large Message Indicator.
Telephone status indicators
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off

-2-
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the tilt-release paddle on the telephone base.
2. Tilt your telephone to the desired angle.
3. Release the tilt-release paddle.

-3-
Changing Handsets
Your SUPERSET 4001 telephone is compatible with several specialty
handsets. To remove the handset shipped with your set from the handset
cord:
1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight
wire.
2. On the handset, locate the plastic groove leading into the handset jack.
The groove is on the side of the jack that is closest to the handset
microphone.
3. Slide the end of the wire into the handset jack along the groove until it
stops underneath the handset cord clip.
4. While gently pulling on the handset cord, use the wire to pry the clip
upward. The cord will separate from the handset.
5. Store the original handset in a safe place.

-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
zPress or .
To adjust the Ringer Pitch:
1. Lift the handset.
2. Dial 83.
3. Press 33.
4. Press or .
5. Hang up.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
MAKING AND ANSWERING CALLS
Make a Call
1. Lift the handset.
2. Dial the number.
-OR-
Press a Speed Call key.
Answer a Call
zLift the handset.

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Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Speed Call Keys
To dial a stored Speed Call number:
1. Lift handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press PROGRAM.
2. Press the desired Speed Call key.
3. Dial the number to be stored.
Press HOLD/RETRIEVE between two digits to enter a 2-second
pause in dialing.
Press FLASH to enter a trunk flash. (See "Trunk Flash" for more
information about the use of this feature.)
4. Press PROGRAM.

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Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial **1.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored.
Press HOLD/RETRIEVE between any two digits to enter a 2-second
pause in dialing.
5. Hang up.
CALL HANDLING
Hold
To place a call on Hold:
zPress HOLD/RETRIEVE.
To retrieve a call from Hold:
zPress HOLD/RETRIEVE.
To retrieve a call that has been placed on Hold at another station:
1. Lift the handset.
2. Dial **1.
3. Dial the number of the extension that placed the call on Hold.