Mitel 1023 User manual

Mitel 1023
SIP Phone for MX-ONE
Quick Reference Guide
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Document ID: 41-00001AAA-A01-AD001 Rev A
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3Mitel 1023
English
Important User Information
Notice
The information contained in this document is
believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation
(MITEL®). Mitel makes no warranty of any kind with
regards to this material, including, but not limited to,
the implied warranties of merchantability and fitness
for a particular purpose. The information is subject to
changewithoutnoticeandshouldnotbeconstruedin
any way as a commitment by Mitel or any of its affili-
ates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors
or omissions in this document. Revisions of this
document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or trans-
mitted in any form or by any means - electronic or
mechanical - for any purpose without written permis-
sion from Mitel Networks Corporation.
Trademarks
Mitel® is a registered trademark of Mitel Networks
Corporation.
All trademarks mentioned in this document are the
property of their respective owners, including Mitel
Networks Corporation. All rights reserved.
®, TM Trademark of Mitel Networks Corporation
©Copyright 2014, Mitel Networks Corporation
All rights reserved
Safety Instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions
should always be followed to reduce risk of fire,
electrical shock and other personal injury.
• Follow instructions in the equipment’s user
guide or other documentation.
• Always install equipment in a location and
environ-
ment for which it is designed.
• For mains powered telephones: Only operate
with the mains power voltage indicated. If you
areuncertainofthetypeofpowersuppliedtothe
building, consult property management or your
local power company.
• For mains powered telephones: Avoid placing
the telephone’s power cable where it can be
exposed to mechanical pressure as this may
damage the cable. If the power supply cord or
plug is damaged, disconnect the product and
contact qualified service personnel.
• Do not make any changes or modifications to
equipment without seeking approval from the
party responsible for compliance. Unauthorized
changes or modifications could void the user’s
authority to operate the equipment.
• Do not use the telephone to report a gas leak in
the vicinity of the leak.
• Do not spill liquid of any kind on the product or
usetheequipmentnearwater,forexample,near
a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Donotinsertanyobjectintoequipmentslotsthat
is not part of the product or auxiliary product.
• Do not disassemble the product. Contact a
quali-
fied service agency when service or repair work
is required.
• Donotuseatelephone(otherthancordlesstype
during an electrical storm).
Disposal of the product
Your product should not be placed in municipal
waste. Please check local regulations for disposal of
electronic products.
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Mitel 10234
English
Power
1023: Powered either from a 5 V AC/DC power
adapter or via PoE according to IEEE 802.3af
Recommended power adapters
• 87L00038BAA-A00 (North America)
• 87L00038AAA-A00 (Universal)
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5Mitel 1023
English
Mitel1023
Quick Reference Guide
Display screen
The screen comprises four information lines, where
softkey labels are shown on the bottom line.
1023
1112345
6789
10 11 12 13
This Quick Reference Guide includes short
descriptionson howtousethebasicfeaturesoftheIP
phone Mitel 1023 when used with a MX-ONE system.
Read the safety instructions before use!
1 Soft keys
2 Phone book
3 Menu (Options)
4 Call list
5 Navigation keys
6 Message waiting
7 SMS
8 Transfer
9 Clear call (goodbye)
10 Hold
11 Loudspeaker (handsfree)
12 Outgoing calls list
13 Mute
In idle The screen displays from the top:
- The name / number of the user.
Icons
- The time of the day
- Missed calls / Date. Icon
During a
call The screen displays from the top:
- The status (talking)
- Number / name of the remote party
- Timer
EDialand
Dial The difference between the softkeys
Dial and EDial is that when pressing
EDial you can add more digits at the
end of the telephone number
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Mitel1023 Quick Reference Guide
Mitel 1023
6
English
Log On and Log Off
Navigation
Navigating: Use the navigation keys (5).
Log On and Register the Phone
Log on and register: Press the options
key . Scroll down to
User Log on and press Enter
Enter your phone number and
thenscroll down onestep to Pin
Code. Enter your PIN code and
press More and then press
Logon.
If you do not have a PIN code
associated to your phone
number, leave the PIN code
input field empty and press
More and Logon.
If you do not know your extension
number or your PIN code, contact your
system administrator.
.
Change of PIN code
If you want to change your PIN code, contact the
system administrator.
Incoming Calls
Answer Calls
Answer a call in
handset mode:
Answer a call in
handsfree mode: Press the handsfree key
Answer a second
incoming call: The second call is indicated with a short tone and in the
display with the text
extension number : Ringing.
Press the Answer softkey.
Press the Up or Down
navigation key to switch
between the calls.
Press to retrieve the call.
To end the active call, press the
End softkey.
End call: or press
Reject call: Press the Reject softkey
Picking up calls
When a call is ringing on a phone, you can answer
this call from another phone.
Call pick-up: Dial the extension
number of the ringing phone.
Waitfor a busy toneand press 8
France: 0
New Zealand: 4
Sweden: 6
Group call pick-up: *8#
Finland and Sweden: *0#
U.S.A. and Canada: *59#
Incoming Calls
Answer Calls (Continued)
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7
Mitel 1023
Mitel1023 Quick Reference Guide
English
Missed Calls
Check missed calls: The Missed Call icon is
flashing in the display. Press
the Callers list key
Missedcallsareindicatedinthe
list by the symbol.
Outgoing Calls
Make Calls
Internal calls: Extension number.
Press Dial
External calls: Externalaccesscode+
External number. Press Dial
Dial by Contact
(Local Directory): Press and select Local. Press Enter
Press Option. Scroll down to
Search and press OK.
Enter the first characters in the
search criteria. Scroll down in
the list until you find the wanted
entry. Press OK
Press EDial
Calling from the call
list: Press ,scrolldownto the wanted item and press
EDial or just lift the handset
Redial last number Press , press EDial or lift
the handset
Callback
The busy extension calls back when free.
Order: Press 6
The following confirmation text
is shown: CallBack Active
France, New Zealand and Sweden: 5
Cancel all
callbacks: #37# Press Dial
Cancel single
callback: #37* extension
number #
U.S.A. and Canada: #6*
Call Waiting
A call waiting signal is sent to the busy number
Order:While you hear the busy tone,
press 5.
If you now hear a ring tone,
keep the handset off hook.
Sweden: 4
France and New Zealand: 6
Cancel call
waiting:
Call Waiting signal is indicated as a short tone and as
the display text Ringing.
Answer: Press the Switch softkey and
the Answer softkey.
To retrieve the parked call,
press the Switch softkey and
then press to un-park.
To end the active call, press the
End softkey.
Intrusion
Intrude a busy extension to ask the party to hang up.
Activate: Press 4
France, New Zealand and Sweden: 8
Bypass
Bypass Diversion (e.g. Follow-me) on a specific
extension.
Activate: *60* Desired number #
U.S.A. and Canada: *1*desired
number#
Callback (Continued)
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Mitel1023 Quick Reference Guide
Mitel 1023
8
English
During Calls
Put on Hold
Ongoing call: Press
Retrieve a call: Press again
Inquiry
Ongoing call: PresstheCallsoftkey,enterthe
number to the 3rd party, press
Dial and wait for answer.
Switch between
calls: Press the Up or Down navigation key to switch
between the calls. Press
to un-park.
Terminateoneofthe
calls: Pressthe End softkeyand then press to un-park. the
remaining call
Conference
Ongoing call: PresstheCallsoftkey,enterthe
number to the 3rd party, press
Dial and wait for answer.
Press 3 to initiate the
conference
Repeat to add more
participants.
Transfer
Ongoing call: Press , enter the number
to the 3rd party, press Dial and
press again (either
before or after answer) to
transfer the call.
Diversion
Follow-me
Order Follow-me and External Follow-me
Order Follow-me: Enter *21*new answering
posistion number#
Press Dial.
United Kingdom, U.S.A. and Canada: *2*..#
The following confirmation text
is shown in the display:
FollowMeTo n
where n is the new answering
position number
Order external
Follow-me: Enter*22*external lineaccess number + external number#
Press Dial
A confirmation text is shown in
the display.
Cancel Follow-me and External Follow-me
When any kind of diversion is active, a text in the
display is shown
Cancel Follow-me: Enter #21#
Press Dial
Thefollowmetextinthedisplay
disappears.
Cancel External
Follow-me: Enter #21#
Press Dial
Thefollowmetextinthedisplay
disappears.
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Mitel 1023
Mitel1023 Quick Reference Guide
English
Individual Do Not Disturb (DND)
You can activate this feature when you don’t want to be
disturbed. Then anyone trying to call you will get busy
tone or a number unobtainabel tone or will be
forwarded to the diversion position if it is defined by the
system administrator.
Activate: Enter *27#
Press Dial
The following text in the display
reminds you that DND is active:
DoNotDisturb
Deactivate: Enter #27#
Press Dial
The DND text will be removed
from the display
Group Do Not Disturb
Froman extension with a certainclass ofservice it is
possible to set do not disturb for a group of
extensions. Calls to the extensions in the group will
not be indicated.
Order group do not
distrurb: * 25*group number #
Press Dial
Germany, South Africa, North
America: *28*group number#
Cancel: # 25*group
number #
Press Dial
Germany, South Africa, North
America: #28*group number#
Presence Information
Select absence
reason with return
date/time:
*23*Absence reason*Date/
Time#
Press Dial
The absence reason and the
format of time and date are site
dependant. Contact the system
administrator for information
A confirmation text is shown in
the display.
Canada and U.S.A: *24*..
Select absence
reason without
return date/time:
*23*Absence reason#
Press Dial
The absence reason is site
dependant. Contact the system
administrator for information.
A confirmation text is shown in
the display.
Canada and U.S.A: *24*...
Cancel: #23#
Press Dial.
The confirmation text in the
display disappears.
Canada and U.S.A: #24#
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Mitel1023 Quick Reference Guide
Mitel 1023
10
English
Personal Number
Anumber ofanswering positionscan bedefined ina
personal number profile. Up to 5 profiles can be
defined. You select the wanted profile from your
telephone.
When somebody calls your normal office phone
numberthecallwillbeannouncedonthetelephones
defined in your active profile.
The profiles can be defined by user via CMG Office
Web or by the the system administator.
Order or change
profile from own
extension:
*10*n #
Press Dial
n = the desired profile number
Note.The activeprofile number
is not shown in the display.
Deactivate: #10#
Press Dial
Advanced Features
Account Code
New external call:*61*Account code#
external number.
Norway and Finland: *71*...
Ongoing
external call: Press the Call softkey and Dial
* 61 *Account code #and
wait for confirmation tone for
valid code.
Clear the line used for entering
the account code.
Pressthe key toun-park
the ongoing call.
Norway and Finland: *71*...
Authorization Code
Common Authorization Code
Dialing: *72*Authorization code
#
Press Dial and wait for
verification tone. Dial external
number.
Canada and U.S.A: *6*...
Austria, Germany, The Netherlands:
*75*..
Locking extension: *73*Authorization code
#Press Dial
Canada and U.S.A: *71*...
Unlocking
extension: #73*Authorizationcode #Press Dial
Individual Authorization Code
Dialing from own
extension: *75*Authorization code
#Press Dial and wait for
verification tone. Dial external
number.
Austria, Germany, The Netherlands: *72*...
Dialing from other
extension: *75*Authorization code *own extension number#
Press Dial and wait for
verification tone. Dial external
number.
Austria, Germany, The Netherlands: *72*...
Locking extension: *76*Authorizationcode
#Press Dial
Unlocking
extension: #76*Authorization code
#Press Dial
General Deactivation
Deactivate all
activated features: #001#
Press Dial
U.S.A. and Canada: *0#
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11
Mitel 1023
Mitel1023 Quick Reference Guide
English
Call Park Pool
You can park a call and transfer the call at a specific
directory number (also called Call Park Pool) and
any extension can pick up the call. If the call is not
picked up within a few minutes, the call will recall to
your extension.
Transfer the call to
the call park pool: You have an active call. Press the key to put the call on
hold and dial the number to the
call park pool. Note the number
(here called B-number) that
shows up on the display.
Press to transfer the
call.
Inform the person that shall
take the call that he/she shall
pickup the call on number (B-
number).
Pick up a call that is
parked in the call
park pool
Dial the B-number that you
received from your collegue.
When you hear the busy tone
press 8to pick up the call
Voice Mail
Messages/Voice Mail
Listen to received
messages: The message New Voicemail is shown in the display. message
waiting lamp is slowly blinking.
Press the Message Waiting
key
Settings in the Telephone
Mute and Silent Ringing
Mute microphone
during call: Press
The mute icon is shown in the
display
Silent ringing: Press in idle mode
Note: The ring signal is switched off
permanently
Press while the
incoming call is ringing
Note: The ring signal is switched off only for
this call
Volume
Adjust the listening
volume in handset
and handsfree:
Adjust the listening
volume of the ring
signal
Durring the call, press
Durring the ringing, press
Display Language
Change display
language: > User Config > Language Set > Press Switch
toseewhichlanguagesthatare
available.
To select the wanted language,
press Save
Enter *08*n# to inform the
sytem about the language
Press Dial
n = language number. Contact
the system administrator.
Free on Second Line
Enable/disablefree
on second line: >CallService> Call Waiting. Press the navigation
key to change. Press Save
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Mitel 1023
12
English
Time and Date
Set date format: > User Config >
Time & Date > Manual. Press
Save
Scroll down to Format and
selectthewantedformat. Press
Save
Set time format: > User Config >
Time & Date > Manual. Press
Save
Scroll down to 12-Hour Clock
and change to the wanted
format. Press Save
Directories (Contacts)
Remote Phone Book
The system administrator can enable up to five
remote phone books.
Callfromthe remote
phone book Press andscrolldown and select Remote. Press
Enter
Select which remote directory
you want to access and press
Enter.
Press Option. Scroll down to
Search and press OK.
Enter the first characters in the
search criteria. Scroll down in
the list until you find the wanted
item. Press OK
Press EDial.
Local Phone Book
Youcancreateandaddlocalcontacts(alocalphone
book) in your telephone.
Call from the local
phone book Press and select Local. Press Enter
Press Option. Scroll down to
Search and press OK.
Enter the first characters in the
search criteria. Scroll down in
the list until you find the wanted
item. Press OK
Press EDial.
Add a contact to
local phone book: Press and select Local. Press Enter
Press Option. Scroll down to
Add and press OK.
Enter the name.
Scroll down one step and enter
the number. Press Save
Delete a contact
fromthelocal phone
book:
Press and select
Local. Press Enter
Scroll down to wanted item.
Press Option and select Del.
Thefollowingquestionisshown
in the display: Delete current
item? Press Yes
Edit a contact in the
local phone book: Press and select Local. Press Enter
Scroll down in the list with
contacts until you find the
wanted item. Press Option
Select Edit and press OK. Edit
the name and/or number and
press Save
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Mitel 1023
Mitel1023 Quick Reference Guide
English
Web Interface
Using the Web Interface
Log On: It is not possible for the end user
to use the web interface.
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Mitel 1023
14
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3
Mitel 1023
FCC Statement (U.S.A.)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
---------------------------------------------------------------------------
HAC (Hearing Aid Compatible)
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4
Mitel 1023
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Mitel develops and delivers innovative and integrated solutions that address the communication
needs of businesses, small and large, around the world.
Subject to change without prior notice.
For questions regarding the product,
please contact your Mitel Certified Sales Partner.
Also visit us on www.mitel.com
Printed on chlorine free paper.
41-00001AAA-A01-AD001
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