Mitel SX-2000 Light Configuration guide

GENERAL INFORMATION GUIDE
LIGHTWARE 34, Release 1.0

NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to
change without notice and should not be construed in any way as a commitment by Mitel
or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of this document or
new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means -
electronic or mechanical - for any purpose without written permission from Mitel Networks
Corporation.
Mitel, SX-2000, SX-200, MiTAI, MiLINK, HOST COMMAND INTERFACE (HCI), TALK TO,
ANSWER PLUS, Speak@Ease, LIGHTWARE, NuPoint Messenger, XpressOffice,
SUPERSET, SUPERCONSOLE 1000 and SUPERCONSOLE 2000 are trademarks of
Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
INTEL and Pentium are trademarks of Intel Corporation.
Java is a trademark of Sun Microsystems Incorporated.
Netscape and Netscape Navigator are trademarks of Netscape Communications Corpora-
tion.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
SX-2000 General Information Guide
LIGHTWARE 34, Release 1.0
July 2005

Table of Contents
3
Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Call Progression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Lines and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Supporting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Application Services Unit (ApSU®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
SX-2000 LIGHT CTI Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
R2 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
OPS Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
7100 Management Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
SX-2000 Alarm Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Mitel 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Emergency Response Adviser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Control Cabinets - Redundant SX-2000 LIGHT System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Peripheral Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
SUPERSET HUB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Peripheral Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Trunk Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Migration of SX-2000 to 3300 ICP (3300 ICP takes control) . . . . . . . . . . . . . . . . . . . . . . . .28
Migration of SX-2000 to 3300 ICP (SX-2000 retains control) . . . . . . . . . . . . . . . . . . . . . . . .29
Digital Service Unit (DSU) Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Network Services Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Universal Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
R2 Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
BRI Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
SUPERSET 400 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
SUPERSET 410 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Digital Line Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Single-line Digital Line Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
SUPERCONSOLE 1000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
SUPERCONSOLE 2000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Console DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
DATASET 2103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
DATASET 2203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
DNIC Music On Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Toll Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Authorized Maintenance Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Enhanced Login Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Mitel Options Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Maintenance and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Printer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Circuit Card Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Network Services Unit (NSU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Dimensions and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
SUPERCONSOLE 2000 Reserve Power Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Attendant Console Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Capacity Levels, Software Configurations, and Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . 88
MITEL Feature Resource Dimensions (MFRDs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Hardware Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

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Feature Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Other Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Supported MFRDs (no longer sold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
MSDN/DPNSS Network Resource Dimensions (MNRDs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
MITEL Traffic Capacity Levels (MTCLs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Application Capacity Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MHCL: MITEL HCI Capacity Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MTSP: MITEL TAPI Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MACL: MITEL ACD Agent Capacity Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MAIACL: MITEL Agent ID Appearance Capacity Level . . . . . . . . . . . . . . . . . . . . . . . . . . .100
MLCL: MITEL Maximum Line Appearances Capacity Level . . . . . . . . . . . . . . . . . . . . . . .100
MITEL Software Applications (Optional Features) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
MITEL Software Bundles (MSBs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
MITEL Core Packages (MCPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

SX-2000 General Information Guide
6

Product Overview
7
Product Overview
The Mitel SX-2000 LIGHT system is an advanced, fiber-distributed telephone system that is
designed for larger organizations or for networked telecommunications environments. The
distributed architecture separates the control node from peripheral, application, and network
access nodes and links them by multimode fiber optic cable. The system can be configured to
meet the communication needs and physical layout of virtually any enterprise -- whether a
single office, a campus, or multiple sites spread across a wider geographic area. The Mitel
SX-2000 LIGHT system supports up to 3000 telephones in a single system configuration.
However, if the number of users exceeds the 3000-user capacity of a single system, a virtually
unlimited number of systems can be "clustered" to provide a seamless network by using digital
trunking and SX-2000 private network applications.
To provide high reliability, the SX-2000 LIGHT is configured as a multi-cabinet, control
redundant system. The redundant main control cabinet provides full back-up, including
independent power supplies, so that system operation will not be affected if a main control
component fails. When the system switches to the alternate main control, calls in progress are
not dropped and callers are unaware of the system event. The redundant main control cabinet
can support up to eleven expanded peripheral nodes, page 21, located up to 8.7 miles (14
kilometers) away. The redundant main control cabinet also supports up to five DSU cabinets
(see page 30) or Network Services Units (see page 31).
System Architecture
The SX-2000 LIGHT system has two levels of control: main control and peripheral control; the
functionsarehandledbythemaincontrollerandperipheralswitchcontrollercards,respectively.
The main control communicates with the peripheral switch and DSUs by using the
serial-communication message links and circuit switch links. The main control sets up all calls
and establishes the paths through the circuit switch. The main control includes the following
functional subsystems:
•MessageSystem:Themessagesystemlinksthemaincontroltotheintelligentsubsystems
and handles all protocol control (including handshake, message processing, error check,
reformat, redirection, queueing, and maintenance functions). The messages include
off-hook,digits,andothersignalinginformationcollectedbytheperipheralswitch controller.
•Circuit Switch: Based on messages received from the main control, the switching matrix
establishes paths between parties or between digital processing equipment. The system
circuit links are a shared resource and are allocated to calls as required. The digital signals
are typically PCM voice and various control traffic signals.
•Mass Storage Subsystem: By using the hard disk module, the mass storage subsystem
provides long-term non-volatile bulk memory storage of system information (including sys-
tem software, database backup, and logs).Operating system, database upgrades, and an
additional level of backup are provided through a removeable storage device drive.
The peripheral control substantially reduces the computing load on the main controller by
performing all the simple but real-time-intensive tasks that are associated with scanning and

SX-2000 General Information Guide
8
controlling a large number of different Peripheral Interface cards. Following instructions from
themaincontroller,itsetsupconnectionsbetweenthePeripheralInterfacecardsandthecircuit
switch subsystem.
Basic System Architecture
Call Progression
Each telephone connects to the system through an interface circuit on a Peripheral Interface
card. During a simple call, the call progresses as follows:
• Whenatelephonegoesoff-hook,themaincontrollerconnectsthetelephone’sreceivepath
to a circuit carrying dial tone and the transmit path to a DTMF receiver circuit.
• As the user dials numbers (DTMF tones) on the telephone keypad, the DTMF receiver
translates the tones into digits and passes them over message links to main control.
• Themaincontrolcollectsthedigitsandidentifiesthedestination;then,itringsthedestination
by sending a control signal over a message link.
• The peripheral switch controller sends a message to main control when the destination set
answers the call.
• The main control establishes a circuit switch voice path by connecting the source to the
destination.

Product Overview
9
• The system’s tone generator supplies all audible tones (such as dial tone, busy tone, and
ringback tone) to the circuit switch for distribution to callers as required.
• AtthePeripheralInterfacecard,voicesignalsfromeachtelephoneareconvertedintodigital
form (pulse code modulation) and routed through the system on the established circuit;
signals leaving the switch are decoded back into analog form by the Peripheral Interface
card.
Lines and Trunks
Lines
The system supports the following types of internal voice lines:
•Digital Network Interface (DNI) Lines provide an interface for Mitel digital telephones,
consoles, and datasets. The maximum loop resistance on a DNI line must be 280 ohms or
less, and the loop length must be 3300 ft. (1000 m) or less on 26-gauge wire.
• These lines are supported by the Digital Network Interface line card.
•On-Premise (ONS) Lines (24 V per port) are for industry-standard rotary dial and DTMF
telephones. The external loop resistance on an ONS line must be 600 ohms or less, and
the loop length must be 5000 ft. (1500 m) or less on 26-gauge wire.
• These lines are supported by the ONS line card and the ONS CLASS/CLIP line card.
•Off-Premise (OPS) Lines (48 V per port) are for industry-standard telephones where the
externalloopresistanceexceeds600ohmsorwherelightningsurgeprotectionis required.
The maximum loop resistance on an OPS line must be 1800 ohms or less, and the loop
length must be 19,000 ft. (5800 m) or less on 26-gauge wire.
• These lines are supported by the OPS line card.
•Control Over Voice (COV) Lines provide an interface for voice mail systems. The maxi-
mum loop resistance on a COV line must be 280 ohms or less, and the loop length must
be 3300 ft. (1000 meters) or less on 26-gauge wire.
Trunks
The system can connect to the public switched network or to private networks over both digital
and analog trunks.
The following digital links are supported:
•DS1 Links: The system supports CO, DID, E&M, MSDN/DPNSS, and MSAN/APNSS
protocols.
• The SX-2000 LIGHT system connects to DS1 links by using a DS1 Formatter or DS1/T1
Formatter II card.
•CEPT Links: The system supports MSDN/DPNSS, DASS II (UK only), and Italian CAS
(Italy only) protocols.

SX-2000 General Information Guide
10
• The SX-2000 LIGHT system connects to CEPT links by using a CEPT Formatter or CEPT
Formatter II card.
•BRILinks:ThesystemsupportsEuro-ISDN2B+D,BasicRate,orNorthAmericanNational
ISDN-1 and ISDN-2 protocols.
The SX-2000 LIGHT system connects to BRI links by using either a BRI card or BRI NSU,
page34.TheBRIlinkcanbeeitherUserorNetworkTermination(forEuropeaninstallations
only).
•PRILinks:ThesystemsupportsDMS-100,DMS-250,BellcoreNationalISDN,4ESS,NI-2,
5ESS NI-2, QSIG and Euro-ISDN (CTR4) protocols.
The SX-2000 LIGHT system connects to PRI links by using a PRI card or Universal NSU,
page 31.
•R2 Links: The system supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifi-
cations of Signaling System R2, Recommendations Q.440 to Q.490 (with the exception of
Echo Suppression (Q.479), Test Calls (Q.490) and international signals).
The SX-2000 LIGHT system connects to the R2 links by using either an R2 card or R2
NSU, page 33.
• The following analog trunks are supported:
•Analog CO Trunks interface to the system through the Loop Start/Ground Start (LS/GS)
trunk card.
•E&M Trunks interface to the system through the E&M trunk card (which canbe configured
for either 2-wire or 4-wire operation). This card supports Type I through Type V circuits.
•Direct Inward Dial and Tie Trunks interface to the system through the DID/Loop Tie trunk
card, AC15 trunk card, DID/2 trunk card, or DID/3 trunk card (depending on local
requirements).

Supporting Applications
11
Supporting Applications
Application Services Unit (ApSU®)
The Application Services Unit (ApSU) Release 2.0 is a fiber connected MiTAI server for the
SX-2000 that replaces the Application Fiber Card (AFC). It is a low cost and maintenance-free
unit that supports:
• MiTAI remote clients Version 10 or later,
• Mitel Client/Server TSP 3.0 or later.
ApSU Front Panel
SX-2000 LIGHT CTI Connectivity
TheApplicationServicesUnitprovides a MiTAIserverthatwill be able to servicemultipleMiTAI
andTAPIclientsoverthenetworkusingstandardnetworkcards.TheApSUreducestheoverall
cost of hardware and simplifies the deployment and maintenance of telephony applications.
SX-2000 CTI connectivity using the Application Services Unit
Note: ApSU Release 2.0 supports a maximum of 222 client connections. Once this
maximum limit has been reached, any additional clients attempting to connect to the
MiTAI server will receive the error message SXERR_SERVICE_FULL.

SX-2000 General Information Guide
12
R2 Support
The R2 card and R2 NSU, page 33, are protocol converters that allow the SX-2000 system to
access an R2 National Public Switched Telephone Network (PSTN) with MF-R2 digital trunk
signaling. The protocol converter accepts incoming MF-R2 signals from the PSTN and turns
them into signals for the SX-2000 system. Similarly, the converter turns outgoing signals from
the SX-2000 into MF-R2 signals for the PSTN.
The R2 protocol converter supports the CCITT Blue Book, Volume VI, Fascicle VI.4,
Specifications of Signaling System R2, Recommendations Q.440 to Q.490 (with the exception
of Echo Suppression (Q.479), Test Calls (Q.490) and international signals).
AlthoughmanycountriesuseR2signaling,mostdonotadheretotheCCITTrecommendations
in their entirety, and there are many protocol variations around the world. R2 support on the
SX-2000 system provides exceptional flexibility, which enables you to support the regional
variations in the R2 protocol. Line signaling, tone interpretation, and timing parameters for the
converter can be adapted to suit any national or regional requirement. For example:
• Line signaling features allow you to program up to four bits to define the incoming and
outgoing patterns for line signals such as Idle and Answer.
• Register signaling features allow you to program the type of address signaling termination
(signaled or timed) and whether signaling should be fully-compelled or semi-compelled.
These features also allow you to define each register signaling tone individually.
Enterprise Manager
EnterpriseManagerprovidesconsolidatedadministrationofMitel’sproductportfolio.Itprovides
a management desktop, inventory management, configuration and provisioning, Health
monitoring, maintenance and diagnostics and system administration.
In addition to onboard device management, a complete management solution for our product
portfolio must include an effective way for IT/Telecoms support personnel to manage multiple
converged IP gateways and enterprise business applications. These solutions may be
organized into a network or may exist as stand-alone devices.
Mitelisevolving itsexistingEnterprisefocusednetworkmanagementtoolsuite,OPSManager.
OPSmanageristightlyintegratedwithEnterpriseManager.BothEnterpriseManagerandOPS
Manager are now compatible with Windows 2003and Windows XP SP2. For more information
on OPS Manager, refer to page 14.
Enterprise Manager includes a number of applications that provide the following:
• Network Inventory and Health Monitoring via basic Enterprise Manager
• Support for Management Access Point.
• IntegratedandsynchronizedwithOPSManager.OPSManagercanbelaunchedseparately
from the Enterprise Manager client.

Supporting Applications
13
• The standalone Mitel Alarm Monitor allows you to monitor alarms on networks that are
managed by Enterprise Manager, without having to start the Enterprise Manager client.
• Export capability that allows you to export alarm, event, and inventory data in .csv format
to the Enterprise Manager server.
• Alarm history which includes the ability to archive alarms on the server.
• Adminstrator defined user groups.
• Autodiscovery of SX-2000, 3300 ICP, NuPoint Messenger IP, Teleworker IP Phones,
Wireless Access Points and data network devices.
The following figures illustrate the products that comprise the Mitel Enterprise Management
solution.

SX-2000 General Information Guide
14
For more information, refer to Enterprise Manager General Information Guide.
OPS Manager
OPS Manager is a telecommunications management tool that enables you to control the
maintenanceandoperationof a networkof Mitel systems. From theOPS Manager station, you
can perform the following functions on a single system or on network of systems:
• Manage a network telephone directory
• Move, add, change, and delete users
• Integrate the network telephone directory with a directory service database
• Schedule automatic upgrades, database saves, and database restores
• Perform remote network element programming and maintenance
• Synchronize the network element clocks with the clock in the OPS Manager server
• Use Station Message Detail Recording (SMDR) to track calls
• Automate day and night service
• Locate unused directory numbers and unused circuits.
OPS Manager is available as software only (installed on a user/dealer provided server). OPS
Manager runs on Windows 2000 Server, Windows XP, Windows XP SP2, or Windows 2003.
A direct OPS Manager login is provided rather than an Enterprise Manager login. Note that
OPS Manager requires the installation of Enterprise Manager.

Supporting Applications
15
7100 Management Access Point
The Management Access Point provides secure remote management access and optional
alarmmonitoring of the SX-2000 over public network connections.It offersaccesssecurityand
customer protection using dial-up or Internet VPN connectivity.
The Management Access Point requires no additional client software. It uses a 10baseT
Ethernet connection to the customer network and the dialup versions of the product support
connectivity for up to five IP-based systems over standard dialup PSTN V.90 modem. The
broadband VPN version, the Management Access Point E/E, provides support for up to 16 IP
systems for Internet VPN or dialup modem access. Because it has two IP addresses, a
redundant SX-2000 LIGHT appears as two IP systems to the Management Access Point.
Remote service engineers connect to the Management Access Point via a PPP or PPTP
connection using standard Windows Network Connectivity capabilities and MS-CHAPv2
authentication. However, in order to connect to the Management Access Point console, the
customer must enable a privileged remote session for the engineer. The remote engineer can
establish an IP connection only to local IP destinations that are configured in the Management
Access Point. The engineer must know the destinationIP address in orderto reach a managed
session.Atthatpoint,theengineermusthaveavalidsystemloginaccounttoaccesstheremote
system. Once the engineer is logged into the remote system, any administrative, maintenance
or diagnostic task can be performed.
SX-2000 Alarm Monitoring
The SX-2000 alarm application enables the Management Access Point to monitor
Ethernet-equipped SX-2000 systems for SNMP alarms and relay them to a remote alarm
management system and/or email account. The license key to permanently install this
application on a particular 7100 MAP is provided when you order SX-2000 alarm monitoring.
SNMP alarms are generated by the SX-2000 any time a change in the overall system alarm
condition (Clear, Minor, Major, Critical) occurs (requires SNMP option enabled on SX-2000).
The Management Access Point
• Supports CLI-based call screening so callsarescreenedbasedon the origination of phone
numbers. (See the latest Management Access Point FCI for supported countries.)
• Uses Point-to-Point (PPP) and Challenge Handshake Authentication (CHAP) protocols to
prevent passwords from being sniffed or captured and replayed.
• Provides an embedded firewall so access is restricted to select devices and the customer
LAN is fully protected.
Note: Network Address Translation (NAT) is enabled by default in the Management
AccessPointwhichmeansthatonlytheIPaddressassignedtotheManagementAccess
Point LAN port needs to be routable on the customer network. If NAT is disable in the
Management Access Point, the IP subnet on the PPP connection must be unique within
the customer's IP address space, be private (conform to the rules of RFC1918) and be
routable within the customers network (the customer must redistribute the private route
into their routing table).

SX-2000 General Information Guide
16
• Prevents remote Management Access Point configuration or firewall changes without the
customer granting privilege.
• Tracks configuration changes during privileged connections.
• Supports source IP address screening for VPN connections with the Management Access
Point E/E unit.
The Management Access Point is available in the following versions:
Management Access Point Features
Management Access Point E/M
(Ethernet/Modem) • access to remotely managed SX-2000s
• access to up to 5 IP-based systems or application servers
• access to OPS Manager
• network ping monitoring of the managed IP systems
• optional SNMP alarm monitoring of SX2000 and 3300 ICP
Management Access Point E/M/S
(Ethernet/Modem/Serial) • as above plus connectivity to two serial port devices
Management Access Point
E/M/S/U
(Ethernet/Modem/Serial/UPS)
• as above plus an integrated four-hour UPS
Management Access Point E/E
(Dual Ethernet and Modem) • same as Management Access Point, but support for 16 IP devices
• second Ethernet port to support VPN connections

Supporting Applications
17
Mitel 6100 Contact Center Solutions
6100 Contact Center Solutions combines robust communications platforms, Automated Call
Distribution(ACD),andamodularsuiteoffeature-rich,web-basedapplicationsforstreamlining
contactcenter management, andenablingadvanced multimedia customer contacts. The 6100
Contact Center Solutions portfolio includes:
• Mitel 6100 Contact Center is a browser-based application that provides real-time and
historical monitoring as well as agent forecasting.
• Mitel 6110 Contact Center Management Enterprise Node is an add-on product to Contact
Center that provides multi-switch (remote and/or co-located) enterprise-wide historical
reporting and real-time monitoring.
• Mitel 6115 Interactive Contact Center is an application that allows you to control agent and
queue states instantly and easily via the Contact Center real-time display. Interactive
Contact Center integrates with Contact Center and Mitel 6150 Multimedia Contact Center
to provide virtual queuing.
• Mitel 6120 Contact Center Scheduling is an application that integrates with the Contact
CenterForecastingfunctionalitytoprovideautomaticagentscheduling,basedonbusiness
rules and required skills.
• Mitel 6125 Real-time Schedule Adherence is an add-on product to Contact Center
Scheduling that allows you to see what agents are doing in relation to what is scheduled
and quickly identify areas of non-adherence.
• Mitel 6140 Contact Center Agent Portal is an application that displays caller information on
agent desktops via a number of different applications that can be configured to 'pop' or
display automatically on any desktop.
• Mitel 6150 Multimedia Contact Center is an an advanced contact distribution package that
integrates with Microsoft Exchange 2003 to route emails, chats and faxes to the longest
idle agents in MS Outlook.
• Mitel6160ContactCenterIntelligentQueueisanabrowser-basedrecordedannouncement
solution that provides standard recorded announcements, intelligent messaging
capabilities, routing and callback.
6100 Contact Center Solutions is described in detailin 6100 Contact Center Solutions General
Information Guide.
NuPoint Messenger™
NuPointMessengerisaPC-basedvoicemailandmessagingpackagethatworkswiththeMitel
system. It provides online maintenance and configuration, and enhanced security. NuPoint
Messenger can support up to four languages per system simultaneously. It also supports
individual, workgroup, and enterprise requirements, softkey integration on SUPERSET™
telephones, and allows for centralized voice mail in organizations with multiple systems.
NuPoint Messenger modules offer the following:
• Call Processing and Auto Attendant

SX-2000 General Information Guide
18
• Integrated Fax Messaging and Management
• Paging Support
• Lodging Industry Support
• PC-based Client Applications for Mailbox Control.
Emergency Response Adviser
Emergency Response Adviser is an application that runs on a Microsoft Windows-compatible
serverandoneormoreremoteterminals.Itprovideslocalsecuritypersonnelwithanemergency
call display and response console that:
1. Alerts them to new emergency calls
2. Identifies the exact location of the phone that was used to dial the emergency number
3. Lists any helpful extra information
4. Waits until they acknowledge the call
5. Logs the call and time of acknowledgement.
It adds this functionality to the existing Emergency Services feature package offered by the
SX-2000system.TheswitchperformstheactualroutingofemergencycallstothePublicSafety
Answering Point (PSAP) where emergency personnel (such as fire or ambulance) are
dispatched by PSAP call-takers.
Emergency Response Adviser has options for alerting mobile personnel via their phones or
their pagers. It can also simplify the generation of data files necessary for keeping the PSAP
up-to-date with physical plant changes (an essential part of the E-911 management).
For more information, refer to the Emergency Response Adviser Installation and Maintenance
Guide. This guide can be downloaded from the Mitel Online web site.

Configuration
19
Configuration
The SX-2000 LIGHT system consists of a redundant main control cabinet and associated
peripheral cabinets, Digital Service Unit (DSU) cabinets, and Network Services Units (NSUs).
Fiberopticcablesconnecttheperipheralcabinets,DSUcabinets,andNSUstothemaincontrol
cabinet. Copper cables from the extensions terminate at the peripheral cabinet. Installers do
not have to route the extension cables between many floors or run the cables off-premises to
a centrally-located system.
Depending on the Fiber Interface Module (FIM) that is used, the peripheral cabinets, DSU
cabinets, and NSUs can be located up to 0.62 miles (1 km), 1.9 miles (3 km), or 8.7 miles (14
km)fromthemaincontrolcabinet.Thisversatilityallowssystemresourcessuchaslines,trunks,
and digital service applications to be physically distributed among several remote locations.
For example, one peripheral cabinet might provide the telephone service to a company’s head
office,whileanotherprovidestelephoneservicetoamanufacturingfacilityinadifferentbuilding.
Even though the peripheral cabinets are in different locations, they connect to the same main
control cabinet by using a pair of fiber optic cables.
Control Cabinets - Redundant SX-2000 LIGHT System
The Control Redundant SX-2000 LIGHT system supports applications that require up to 3000
lines,page9.The redundantmain control cabinet provides full back-up, including independent
power supplies, so that system operation will not be affected if a main control component fails.
When the system switches to the alternate main control, calls in progress arenot dropped and
callers are unaware of the system event. The redundant main control cabinet can support up
to eleven expanded peripheral nodes (see page 21), five DSU cabinets (see page 30), or five
Network Services Units (see page 31).

SX-2000 General Information Guide
20
The redundant control node consists of the following components:
•Control Cards: The control node contains two Main Controller cards, two Circuit Switch
Matrix cards, a Mass Storage Expander (MSX) card, and a Control Resource card (CRC).
•Remote Storage Device (RSD) drive: An ISO-standard, 3.5 inch, magneto-optical disk
drive is mounted just below the hard disk drive on the front of the cabinet.
•Control Panel: The control panel, located on the right side of the front panel below the
harddisk, provides system controls andindicators, page77. The control panelisnotvisible
unless the front panel of the cabinet is removed.
•Cabinet Frame:Theredundantcontrol cabinetisseparatedinto threeshelves.Shelf 1and
Shelf 2 are located at the front of the cabinet and hold the redundant power modules and
control cards. Shelf 3, at the back of the cabinet, holds the FIMs.
•Two Redundant Power Modules: Each redundant power module provides power from
one of the power supplies to the MSX card, the CRC card, the FIMs, and the RSD drive.
•Two Power Supplies: 200 Watt AC or 150 Watt DC power supplies provide redundant
power for the cabinet. The power supply fans cool the cabinet.
•Two Hard Disk Drives: The 3.5 inch wide x 1 inch high SCSI hard disks are mounted
side-by-side at the top of the cabinet. The hard disk drives are visible through openings in
the front cover.
•Fiber Interface Modules(FIMs): The control node holds up to 11 Fiber Interface Modules.
•Quad Fiber Interface Module (FIM) Carrier: Up to three 5 inch wide x 4.5 inch high (12.7
cm x 11.4 cm) Quad FIM Carriers can be set in the rear panel. Each Quad FIM Carrier
holds a Quad FIM Carrier card and up to four Fiber Interface Modules (FIMs). The FIMs in
a Quad FIM Carrier connect tothe control backplane through two ribboncables. You install
four standoffs on the rear panel; you install two in the top corners of the Quad FIM Carrier
cards and two in the bottom two corners. These standoffs extend beyond the fiber cable
connectors to protect them from being damaged against a wall. You do not install anything
on these standoffs.
•Redundant Control Backplane: The backplane is designed to accommodate two Main
Controller (MC) cards, two CSM cards, the CRC card, the Mass Storage Expander (MSX)
card, two redundant power modules, and a landing point for three pairs of FIM Carrier card
ribbon cable connectors. The backplane distributes redundant power to the FIM carriers,
the MSX card, the CRC card, and the control panel.
•Rear Panel: The following switches and connectors are provided on the rear panel of the
cabinet:
- Two power on/off switches (one for each power supply)
- Two small red sliding-type switches for selecting the input power source. The switch
can be set to either 115 Vac, 60 Hz or 230 Vac, 50 Hz.
- Two 3-conductor male receptacles to connect two independent AC power sources or
2 DC terminal blocks
- Two 3-conductor female power receptacles