Mitel Panther II 2064 User guide

This document is for Panther II 820, Panther II 1032,
Panther II 2064 Systems and for Panther II
Proprietary Peripherals

Mite1 Standard Practise Panther II 820/1032/2064-297
91-0580-1A Issue 1, November 1990
Panther@ II 820/1032/2064
Electronic Key Telephone System
FEATURE MODULE IV & ON PREMISE STATION UNIT
TABLE OF CONTENTS PAGE
1. INTRODUCTION ........................................................................................... 1
General ............................................................................................................ 1
Reason For Issue .............................................................................................. 1
2.
3.
FEATURE MODULE IV SOFTWARE ......................................................... 1
General ............................................................................................................ 1
Installation ....................................................................................................... 1
Initial Installation ............................................................................................ .2
Replacing the Feature Module Cartridge ........................................................ 3
Additional Features ......................................................................................... 5
Enhanced Call Forwarding .............................................................................. 5
Station Display ................................................................................................ 6
Display for Transfer Ringing to Attendant Station ......................................... 6
Loud Bell Ringing/Ringing Over Paging By Line .......................................... 6
ON PREMISE STATION UNIT ..................................................................... 7
General ............................................................................................................ 7
Performance Requirements ............................................................................. 9
Tone Generation from Panther Sets ................................................................ 12
Direct Inward System Access.. ........................................................................ 13
Call Progress Tones ......................................................................................... 13
Installation ....................................................................................................... 14
4. ON PREMISE STATION DEVICES .............................................................21
General ............................................................................................................21
Single Line Set ................................................................................................21
Auto Attendant ................................................................................................21
Voice Mail .......................................................................................................22
5.
ON PREMISE STATION UNIT PROGRAMMING ..................................... 24
General Programming ..................................................................................... 24
ONS Unit Flash-hook Recognition ................................................................. 24
Type of ONS Device ....................................................................................... 25
Manual Line Select/Auto Intercom/Auto C.0 ................................................. 25
ONS Station Features ...................................................................................... 26
Feature Module IV & On Premise Station Unit
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Mite1 Standard Practise
TABLE OF CONTENTS PAGE
3-l:
3-2:
3-3:
3-4
3-5:
3-6:
3-7
3-8:
5-l:
5-2:
5-3
5-4:
5-5:
5-6:
5-7:
5-8
5-9:
5-10:
5-11:
Setting Call Forwarding .................................................................................. 27
Programming Automatic Access to a Voice Mail System .............................. 30
Programming DTMF Digit Strings for Automatic Access .............................. 30
Programming the Voice Mailbox Numbers .................................................... 33
Reseting the Digit Strings and Voice Mailbox Numbers ................................ 34
Setting Conditions to Automatic Access ......................................................... 34
DTMJ! Digit Timing ........................................................................................ 35
Pause Duration for Automatic Access ............................................................. 36
Transfer Ringing Time .................................................................................... 36
Tone/Pulse C.O. Lines ..................................................................................... 37
Examples of Call Forwarding to Voice Mail .................................................. 38
External Incoming Call to Voice Mail by Call Forwarding ............................ 38
Internal Call to Voice Mail by Call Forwarding .............................................. 40
TABLES
Environmental Requirements ............................................................................. 9
Power Requirements ........................................................................................... 9
DTMF Signaling Frequencies .......................................................................... 10
DTMF Digit Transmission Timing .................................................................. 10
Detection Timing ............................................................................................. 11
Ringing Generation .......................................................................................... 11
Tone Generation from Panther Sets ................................................................. 12
Dipswitch Settings ........................................................................................... 20
ONS Unit Flash-hook Recognition .................................................................. 24
Type of ONS Device ........................................................................................ 25
Line Select ........................................................................................................ 26
ONS Station Features
.......................................................................................
26
Programming Digit Strings for the Type of Call ............................................. 31
Dialing DTMF Tones ....................................................................................... 31
Setting Conditions to Automatic Access ......................................................... 35
DTMF Digit Timing ........................................................................................ 35
Pause Duration for Automatic Access ............................................................. 36
Transfer Ringing Time ..................................................................................... 37
Tone/Pulse C.O. Lines ..................................................................................... 37
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
TABLE OF CONTENTS PAGE
2-l: FIGURES
Inserting the Feature Module IV Cartridge ........................................................ 4
3-l: On Premise Station Unit .................................................................................... 8
3-2: On Premise Unit Installation ............................................................................ 15
3-3: Connecting the MDF to the KSU ..................................................................... 16
3-4 Connecting the KSU Station Ports to the ONS Unit ........................................ 17
3-5: On Premise Station Unit Dipswitch ................................................................. 19
5-l: Setting Call Forwarding ................................................................................... 29
5-2: Forwarding an External Call to Voice Mail ..................................................... 39
5-3: Forwarding an Internal Call to Voice Mail ..................................................... .41
0 Copyright 1990 of Mite1Corporation. All Rights Reserved.
@is a Registered Trademark of Mite1Corporation.
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
1. INTRODUCTION
General
1.01 This Practice provides instructions for installing and programming Panther II 820/
1032/2064 Systems with Feature Module IV software and the On Premise Station Unit.
Reason Far Issue
1.02 This is the first issue of this Practice. It is one of the set of Practices written to assist
a craftsperson install, operate and maintain the system in the field.
2. FEATURE MODULE IV SOFTWARE
General
2.01 In addition to providing the Panther II features outlined in the Feature & Services
Practice of the Panther II System Manual, Feature Module IV software provides Panther II
820/1032/2064 Systems with the following:
enhanced Call Forwarding,
improved extension displays,
displays for Transfer Ringing to the attendant, and
a change in the default setting of the Loud Bell Ringing/Ringing Over Paging feature
Feature Module IV software provides displays in English only.
Installation
2.02 The Feature Module IV Cartridge plugs into a port on Panther II 820 or 1032 Key
Service Units. If you’re installing the system for the fmt time follow the procedure out-
lined under the sub-heading Initial Installation;
if you’re replacing the Feature Module
Cartridge in an existing installation follow the procedure given under the sub-heading
Replacing the Feature Module Cartridge.
CAUTION: Follow the instructions carefully. If you don’t install the Feature Module IV
Cartridge correctly, you could damage the software on the Feature Module IV Cartridge,
or worse, damage the software in the Key Service Unit (KSU).
Feature Module IV & On Premise Station Unit
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Mite1Standard Practise
Initial Installation
(FOR PREVIOUSLY INSTALLED SYSTEMS, GO TO THE NEXT SECTION)
The following instructions detail initial installation of the Feature Module IV Cartridge.
CAUTION: Don’t plug in the KSU power cord until you’re instructed to do so.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Mount the KSU as per the instructions in the INSTALLATION AND COM-
MISSIOZ-XNG PRACTICE of the PANTHER II SYSTEM
MANUAL.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the Feature Module IV Cartridge so that the grooves are facing you,
plug it securely into the port on the KSU (refer CO the close-up shown in Fig-
ure 2-l). Place the protective cover over the Feature Module IV Cartridge,
push in the plastic expansion plugs, and tighten the two screws.
Install the remainder of the system as outlined in the INSTALLATION AND
COMMISSIONING PRACTICE OF THE PANTHER II SYSTEM MAN-
UAL. After the system is completely installed, including the stations, plug in
the KSU power cord. Ensure the STATUS lamp on the side panel of the KSU
is flashing.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to
the default settings.
Set the Battery Switch for the KSU memory to the ON position. The Battery
Switch (dipswitch #4) is located on the right-hand side panel of the KSU.
You must now program the system. Refer to the PROGRAMMING PRAC-
TICE in the PANTHER II SYSTEM MANUAL for instructions. You’ll find
programming instructions for the additional features provided by Feature
Module IV software and the On Premise Station Unit in this Practice.
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
Replacing the Feature Module Cartridge
The following instructions detail the replacement of a Feature Module Cartridge in an ex-
isting installation.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
UNPLUG THE KSU POWER CORD. Telephone service will be discon-
nected.
Remove the Feature Module Cartridge protective cover. The protective cover,
located half-way down the right-hand side of the KSU, is secured by two
screws and two plastic expansion plugs. Loosen the two screws, pull back the
plastic expansion plugs and remove the protective cover.
Unplug the installed Feature Module Cartridge from the port on the side of the
KSU.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the replacement Feature Module IV Cartridge so that the grooves are
facing you, plug it securely into the port on the KSU (refer to the close-up
shown in Figure 2-I).
Plug in the KSU power cord.
Replace the protective cover over the Feature Module IV Cartridge, push in
the plastic expansion plugs, and tighten the two screws.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to
the default settings.
Ensure the BATTERY Switch for the KSU memory is in the ON position.
The Battery Switch (dipswitch #4) is located on the right-hand side panel of
the KSU.
You must now program the system with the customer’s feature selections.
Refer to the PROGRAMMING PRACTICE in the PANTHER II SYSTEM
MANUAL for instructions. Programming instructions for the additional q
features provided by Feature Module IV software and the On Premise Station
Unit are given in this Practice.
Feature Module IV & On Premise Station Unit
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Mite1 Standard Practise
rort ror reawe
Module Cartridge I ~_ III I II
IIII II
Feature Module Cartridge
Plastic Expansion Plugs
Figure 2-1 Inserting the Feature Module IV Cartridge
Feature Module l”V& On Premise Station Unit
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Panther II 820/1032/2064-297
Additional Features
2.03
This section provides descriptions and programming instructions for the additional
features that are available with Feature Module IV software.
Enhanced Call Forwarding
In addition to forwarding internal ringing calls and certain transfer ringing calls, Feature
Module IV software provides call forwarding of
l Incoming external ringing calls, and
l Internal DISA ringing calls
TO PROGRAM CALL FORWARDING AT A PANTHER SET
(See Note Below):
Step 1 Dial *# to enter programming mode.
Step 2 Dial one of the following 2-digit Call Forwarding codes:
21 for Follow Me
(forwards internal ringing, transfer ringing, external ringing and internal DISA
Iinging calls)
22 for Call Forward Busy
(forwards internal ringing, transfer ringing, external ringing and internal DISA
ringing calls)
23 for Call Forward No Answer
(forwards internal ringing, external ringing and internal DISA ringing calls)
24 for Call Forward Busy/No Answer
(forwards internal ringing, external ringing and internal DISA ringing calls)
Step 3
Dial the 2-digit number (10 to 73) of the station where you want the calls for-
warded to.
Step 4 Dial * to exit progratrnning mode.
Call Forwarding is now activated at the set.
TO TURN CALL FORWARDING OFF:
Step 1 Dial *# to enter programming mode.
Step 2 Dial 20
Step 3 Dial * to exit programming mode. -
NOTE: For instructions on programming an ONS port with Call Forwarding, refer to section 5.02.
Feature Module IV & On Premise Station Unit
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Mite1 Standard Practise
Station Display
When you place a internal call from a Panther II Display set, the station that you’re
calling is indicated in the liquid crystal display. With Feature Module I or Feature
Module II software, the station is indicated by “Ext. XX”, where XX is the station
number. With Feature Module IV software, the display has been changed to “Stn
xx”.
EXAMPLE:
FM I or FM II Software Display FM IV Software Display
Display for Transfer Ringing to Attendant Station
When a transfer ringing call is redirected to the Attendant Station, the liquid crystal
display on the Attendant Station’s Display Set identifies the station that the call was
initially transferred to, and the line that the call is on. For example:
1. An incoming external call on line 3 is answered at Station 13.
2. The person at Station 13 performs a ringing transfer to Station 14.
3. If the call isn’t answered at Station 14, it’s returned to Station 13.
4. If the call isn’t answered at Station 13, it’s sent to the Attendant Station.
5. The liquid crystal display on the Attendant’s Display Set appears as follows:
With Feature Module I or Feature Module II software, only the line number of the
incoming call is identified when a transfer ringing call is redirected to the Attendant
Station.
Feature Module IV software provides displays in English only.
VI pi
F’M IV Software Display FM I or FM II Software Display
Loud Bell Ringing/Ringing Over Paging By Line
The default value for the Loud Bell Ringing/Ringing Over Paging By Line feature
(Day mode: access code 063xX) is “Does NOT ring selected line during Day Mode”
(data code 1). In the previous software versions, Feature Module I and Feature Mod-
ule II, the default value for this feature is “Ringing selected line during Day Mode”
(data code 0).
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
3. ON PREMISE STATION UNIT
General
3.01 TheOn Premise Station (ONS) Unit provides a 4-port interface between Panther
II 820/1032/2064 Systems and the following devices:
l single-line set
l auto attendant
l voice mail system
The ONS unit is a sealed unit of metal construction measuring 34.0 cm (13.4 inches) high,
23.9 cm (9.4 inches) wide and 6.54 cm (2.6 inches) deep.
Feature Module IV & On Premise Station Unit
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Mite1Standard Practise
9.4” (23.9 cm)
8.2” (20.8 cm)
I
I
*I
2.6” (6.54 cm)
TOP
LEFT-SIDE
) Modular
Jack for
Connecting
the
Station
Ports
9.4” (23.9 cm)
FRONT
BOTTOM
2.6” (6.54 cm)
Modular
Jack for
Connecting the
devices
Dip Switch for
Programming
the
Hookswitch
Recognition
Time
RIGHT-SIDE
Figure 3-1: On Premise Station Unit
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
Performance Requirements
The ONS Unit has the following performance requirements:
ENVIRONMENTAL
Storage Temperature -20 to +6O”C
Functional Temperature +5 to +40°c
Recommerided Operating Temperature +15 to +35”C
Humidity 0 to 90% non-condensing
Table 3-1: Environmental Requirements
POWER
AC Power 115 Vat k 10% (50/60 Hz)
0.5 Amu max load
Battery Backup Power 1 24Vdc
Table 3-2: Power Requirements
Feature Module IV & On Premise Station Unit
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1
Mite1 Standard Practise
#
A
B
C
D
941
697
770
852
941
Table 3-3: DTMF Signaling Frequencies
1477
1633
1633
1633
1633
DTMF DIGIT TRANSMISSION TIMING
Manual Access True DTMF
Automatic Access Tone Duration over 100 ms
(programmable) over 200 ms
over 300 ms
over 400 ms
Interdigit Pause over 100 ms
(not programmable)
Table 3-4: DTMF Digit Transmission Timing
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
DETECTION TIMING
DTMF Digit Duration
Interdigit Pause Duration
I
40 ms minimum
I 40 ms minimum
Table 3-5: Detection Timing
RINGING GENERATION
Ringing Voitage 200 V p to p (square wave)
Ringing Frequency
209~ 5Hz
Incoming C.O. line call,
Incoming DISA line call,
Transfer Ringing call,
and Hold Recall
Incoming Intercom call
0.5 seconds ringing
0.25 seconds pause,
0.5 seconds ringing, and
3.75 seconds off
1.0 second ringing and
4 seconds off
Table 3-6: Ringing Generation
Feature Module IV & On Premise Station Unit
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Mite1 Standard Practise
Tone Generation from Panther Sets
The ONS Unit generates DTMF tones to enable Panther set users to access a voice mail-
box or signal an auto attendant. Table 3-7 shows the digits that must be dialed on a
Panther set to generate the different dialing tones required by a voice mail system or auto
attendant. An ONS Station must be programmed for an auto attendant or a voice mail
system, before the ONS Unit will generate DTMF tones for that ONS port.
-.
A
i
I
lXGlTS
DTMF DIALING TONE GENERATED
(DIALED ON PANTHEFt SET)
BY ONS UNlT AND SENT TO VOICE
MAIL BOX OR AUTO ATTENDANT
I
1
1 I
I
4
1
4
I
5
5
6 6
7
8 8
9 9
I
I- t *
I
0
#
Flash/Cancel + 3
0
#
A
I
Flash/Cancel + 6
I
B
I
Flash/Cancel + 9
Flash/Cancel + #
C
D
Table 3-7: Tone Generation from Panther Sets
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
Direct Inward System Access
The ONS Unit is designed to operate with the DISA feature. If your system has an Op-
tions Interface Unit and is programmed for Direct Inward System Access, then you can
call into the Panther II system and place internal calls directly to ONS stations.
Call Progress Tones
The ONS Unit provides the following call progress tones:
AUDIBLE RINGS:
- CO. line ringing tone
- btemal DISA ringing tone
- Transfer ringing tone
- Hold Recall ringing tone
- Intercom ringing tone
MANUAL TONE
BUSY TONE
The KSU provides the following call progress tones:
BACK TONES
- Internal Calling (Tone Call)
- Internal Calling (Voice Call)
- All Page
- Zone Page
- Busy Override
EXECUTIVE OVERRIDE TONE
DIAL TONE
BUSY TONE
Feature Module IV & On Premise Station Unit
,
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Mite1 Standard Practise
Installation
3.02 The On Premise Station (ONS) Unit connects to station ports on the left-hand side
of Panther II 820,1032 and 2064 KSUs. The ONS Unit supports up to four devices and
each device occupies a station port on the KSU. In order for the ONS unit to operate,
Feature Module IV software must be installed in the KSU.
You can connect a maximum of two ONS Units to a Panther II 820,1032 or 2064 Sys-
tem. However, you can’t connect an ONS Unit to more than one KSU. For example,
you can’t connect two ONS ports to a Panther II 820/1032/2064 KSU and connect the
other two ONS ports to another Panther II 820/1032/2064 KSU.
You can install or remove the ONS Unit without disconnecting power to the system or
interrupting service to all stations. In fact, the KSU must be receiving power when you
plug in the ONS power cord. If the KSU isn’t powered up when you plug in the ONS
power cord, the ONS unit may not operate properly. In addition, if you disconnect any of
the modular cords that connect the KSU stations to the ONS Unit, you must disconnect
the power to the ONS Unit, After reconnecting the modular cords, you can then plug in
the ONS power cord (providing that the KSU is receiving power). If these procedures
aren’t followed, the ONS Unit will not operate properly.
Follow the steps listed below to install the ONS Unit.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Mount a main distribution frame (MDF) to the right of the KSU on the wooden
backboard. Then, mount the ONS Unit to the right of the MDF with the four
wood screws (refer to Figure 3-2).
Connect the MDF to the desired KSU station ports using a 25-pair cable and
two 50-pin ‘D’ Amp Connectors (refer to Figure 3-3).
Connect each of the four station ports from the MDF to one of the four modular
jacks on the left side of the ONS Unit. Use a DBU4 type cord (4-conductor
mod-to-mod cord) with an RJ14C connector to make the connection (refer to
Figure 3-4).
Each modular jack on the left-hand side of the ONS Unit corresponds to ajack
on the right-hand side. The modular jacks on the right-hand side connect to the
devices (single-line set, voice mail system or auto attendant). Connect the
modular jacks on the right-hand side of the ONS Unit to the devices using
DBU4 type cords with RJ14C connectors.
If the KSU power isn’t connected, plug in the KSU power cord.
Program the system to recognize the type of devices that are connected to the
ONS Unit. To program the type of device:
a. Connect a Panther II Display Set to Station 10
b. Dial *#015 to enter programming mode
Feature Module IV & On Premise Station Unit
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Panther II 820/1032/2064-297
c. Dial access code 1OOYYwhere YY is the 2-digit station number of the
ONS
device
d. Enter the desired data code:
5 for a single line set,
6 for a voice mail system, or
7 for an auto attendant
e. Press the # key to store your selection
f. Repeat steps c to e for each ONS station
g. Press * to exit programming mode
KSU KRONE BLOCK
ODULAR CONNECTOR
STANDARD SET
Figure 3-2: On Premise Unit Installation
Feature Module Iv & On Premise Station Unit
Page 15