Mitel Deskphone 6863 User manual

QUICK REFERENCE GUIDE
HOLD
GOODBYE
SPEAKER/HEADSET
OPTIONS
MUTE
VOLUME
LINE/ CALL APPEARANCE
MITEL 6863 SIP PHONE FOR
MIVOICE OFFICE 400
Place a Call
1. Lift the handset, press the Line key or press
the key.
2. Press the Dial softkey.
From Directory Lookup
1. Press the Menu softkey or press the function key for the
Menu (if defined). Alternatively, press the Phone book
function key (if defined).
2. Scroll to Directory Lookup and press the Select softkey.
The Quickdial and the Dial by name option appears.
3. Directory lookup with quickdial: In the Quickdial field,
enter the first few letters of the name you are looking
for using the corresponding digits.
OR
Directory lookup with dialing by name: In the Dial by
name field, enter the first few letters of the name.
4. Press the Lookup softkey. Names list (or List empty,
if the phone is unable to find a matching user) is
displayed.
5. Scroll through the list, select the user, and press Dial
softkey or press Select button.
NAVIGATION
SELECT
SYSTEM MENU
REDIAL
TRANSFER
PROGRAMMABLE KEYS
MESSAGE WAITING
INDICATOR
Quick Reference Guide

Answer a Call
• Lift the handset or
• Press the key for handsfree
operation or
• Press the line key and pick up the handset.
Set Up a Conference Call
To make a conference call on Mitel 6863
SIP phone, conference function must be
saved to a configurable key using Self
Service Portal or contact your system administrator to
configure the conference function.
1. While on an active call, to create a conference
by involving a third participant, press the
Conference function key. The active call is placed on
hold.
2. Enter the target participant’s number and press the
Dial softkey.
3. Wait for an answer and then press the Conference
function key to complete the conference call.
Mute/Unmute a Call
• Press the key while on an active
call to mute the microphone for your
handset, headset, or speaker.
• Press the key again to unmute the audio.
Hold/Resume a Call
• To place an active call on hold, press
the key. The LED flashes on the
respective Line key.
• To resume the call, press the key again
or press the respective Line key.
Redial a Number
1. Press the key once to access a list
of recently dialed numbers.
2. Use the up and down navigation keys to
scroll through the entries and select a number.
3. Press either the Dial softkey or press the key
or lift the handset to dial the selected number.
Access Voicemail
Contact your system administrator to
configure the voicemail functionality.
When the voicemail functionality is
enabled, the Message Waiting Indicator (MWI) LED on
the phone flashes red and the icon displays on
the status bar indicating that there are new voicemail
messages.
You can access your voicemail service by pressing the
Menu softkey and scrolling to Voice mail or pressing
the function key for the voicemail (if defined).
End a Call
• Place the handset back in its cradle or
• Press the key.
View Call List
Press the key to access the Call List
menu that displays a list of your missed
calls and outgoing and incoming calls.
You can view, delete, or dial the numbers
in the Call List menu. The Call List menu displays the
following list:
• unanswered
• answered
• redial list

More Information
For details on all the available features and options, refer to the
Mitel 6863 SIP/ Mitel 6865 SIP Phone User Guide for MiVoice Oce 400.
mitel.com
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Transfer a call
Press the key to initiate a call transfer
function and connect your active call
partner to another number.
• Call transfer with prior notice: You can transfer the
call only after you have first talked to the second
party yourself.
• Call transfer without prior notice: You can transfer
the call without talking to the second party.
1. While on an active call with one of the contacts,
press the Transfer softkey. The active call is placed
on hold.
2. Enter the target’s number and press the Dial softkey.
3. Do one of the following:
a. For Call transfer with prior notice: Wait for an
answer and then press the Transfer softkey to
complete the call transfer.
b. For Call transfer without prior notice ( or blind
transfer): Press the Transfer softkey to complete the
call transfer.