Motorola HX550 User manual

MOTOROLA HX550

1Congratulations
Congratulations
Your Motorola HX550 Bluetooth® headset delivers
everything you need to stay connected including clear
calls, hands-free texting, and custom comfort.
We’ve crammed all of the main features of your
headset into this handy guide, and in a matter of
minutes we’ll show you just how easy your headset is
to use.
So go on, check it out.
more information
On the web: www.motorola.com/support
Note: Using a mobile device or accessory while
driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
Caution: Please read the important safety,
regulatory and legal information at the back of this
guide.

2Your headset
Your headset
the important parts
Status
Light
(on side)
Call
Button
Earhook
Micro USB
Charging
Connector
Ear
Speaker
Boom
Volume Button (on side)
Microphone
Microphone

3Charge it
Charge it
let’s get you up and running
While your headset is charging, you won’t be able to
use it.
Note: Your battery is designed to last the life of your
product. It should only be removed by a recycling
facility. Any attempt to remove or replace your battery
will damage your headset.
Status Light
Red/Yellow = charging
Green = fully charged

4Basics
Basics
a few essentials to get you started
Turn on & off
To turn your headset on and off, flip the boom to the
open (extended)/closed (folded) position.
Wear it
You can optimize the fit of your headset with the
on-ear hook, in-ear hook or ear gels with no hook.
in-ear hook
1Rotate and turn your ear hook for left or right use.

5Basics
2Fit in-ear hook onto earpiece.
3Flex the hook and loop it over your ear, and point the
headset microphone towards your mouth.
On-ear hook
1Rotate and turn your ear hook for left or right use.
2Flex the hook and loop it over your ear, and point the
headset microphone towards your mouth.

6Basics
Ear Gel
1Remove on-ear hook from headset:
2Fit the ear gel on the earpiece and place it on your
ear by placing the loop in the bend of your ear:

7Pair & connect
Pair & connect
connect and go
Pair & connect with your phone
1Turn off any Bluetooth devices previously paired
with your headset.
2Turn on the Bluetooth feature on your phone.
3Turn on your headset (see “Turn on & off” on page 4
for help).
4Put the headset on your ear (see “Wear it” on
page 4 for help).
The indicator light becomes steadily lit in blue and
you hear “Welcome to the Motorola HX550. Ready
to pair”.
5Follow the voice prompts to connect your phone to
your headset.
Note: If prompted for the passkey, enter 0000.
When your headset successfully pairs with your
phone, you hear “pairing complete”. When connected,
you hear “phone 1 connected” and the indicator light
rapidly flashes blue and purple.

8Pair & connect
Pair & connect a second phone
(Optional)
1Turn off first phone and any other Bluetooth devices
previously paired with your headset.
2Turn your headset off (see “Turn on & off” on
page 4 for help).
3Turn on the Bluetooth feature on your phone.
4Turn on your headset.
5Put the headset on your ear.
The indicator light becomes steadily lit in blue and
you hear “ready to pair”.
6Follow the voice prompts to connect your phone to
your headset.
When your headset successfully pairs with your
phone, you hear “pairing complete”. When connected,
you hear “phone 1 connected” and the indicator light
rapidly flashes in blue and purple.
To connect to both phones, simply turn on the first
phone while the second phone is connected. When
you hear “phone 2 connected”, your headset is
connected to both phones. The last paired phone (your
second phone) is now your primary phone (or “phone
1”) for voice dial functionality.

9Pair & connect
Tip: You have 20 seconds to turn on your first phone. If
reconnection fails, turn your headset off and on.
Test your connection
1Place the headset on your ear.
2On one phone, dial the number you want to call and
press Call/Send key. Repeat for the second phone.
If your phones and headset are successfully
connected, you hear ringing on the headset.
For daily use, make sure your headset is turned on,
and your phone’s Bluetooth feature is on. Your headset
and phone will connect automatically.

10 Calls
Calls
it’s good to talk
Note: Some features and phone/network dependent.
To …
answer call Say “answer” or press the Call
button.
reject call Say “ignore” or press and hold a
Volume button until you hear an audio
tone.
make a voice
dial call
Press the Call button and you hear an
audio tone.
redial last call Press and hold the Call button until
you hear an audio tone.
mute or unmute
a call
Press and hold both Volume
buttons until you hear “mute on”
or “mute off”.
end a call Press the Call button.
answer second
incoming call
Press the Call button.
reject second
incoming call
Press and hold a Volume button until
you hear a tone.

11Calls
Tip: When connected to two phones, follow the voice
prompts to perform functions such as voice dial and
redial on the desired phone.
Enhanced call features
Note: These features don’t work for second incoming
calls.
Voice commands
Use your voice to answer or ignore an incoming call:
•say “answer” to answer the call
•say “ignore” to ignore a call
CALLER ID
If your phone knows your caller’s number, then you
hear “call from <number>” on an incoming call.
Note: Some features are phone/network dependent.

12 Talk time
Talk time
check your chat time
Press and hold both Volume buttons while not on a
call.
To save battery power, turn off the headset when you
don't use it for an extended time.
If light
shows…
and/or you
hear…
your remaining talk
time is…
red “battery level
is low”
less than 1.5 hours
yellow “battery level
is medium”
between 1.5 to 3.5
hours
green “battery level
is high”
more than 3.5 hours

13Status light
Status light
Know your headset
if light shows… your headset is…
three blue flashes powering on/off
steady blue pairing/connect mode
rapid blue/purple
flashes
connection successful
quick blue flash incoming/outgoing call on
phone 1
quick purple flash incoming/outgoing call on
phone 2
slow blue pulse connected (on a call)
slow blue flash standby (connected to one
phone)
slow green flash standby (connected to two
phones)
slow red flash idle (not connected to a phone)
slow purple pulse connected call muted
steady red attempting to connect
quick red flash low battery
steady purple in settings mode

14 Status light
Note: After one minute on a call or 20 minutes of
inactivity, the light stops flashing to conserve power,
but the headset remains on. Closing the boom will also
save battery life.

15Settings
Settings
make some changes
Note: Features may vary.
Press and hold the Call button while turning on the
headset to turn these features on/off:
•Reset to factory default
Caution: This action erases all pairing information
stored in your headset.
•Caller ID
•Voice prompts
•Multipoint (two phone) connections
•WBS (Wide-band Audio) on/off
Follow the voice prompts to make changes to these
settings.
Note: Some features are phone/network dependent.

16 Problems?
Problems?
we’ve got solutions
My headset will not enter pairing mode.
Make sure that any devices previously paired with the
headset are turned off. If the indicator light is flashing in blue,
first turn off the other device, then turn the headset off and
on. The indicator light becomes steadily lit in blue and you
hear “ready to pair”.
My phone doesn't find my headset when searching.
Make sure the indicator light on your headset is steadily lit
in blue when your phone is searching for devices. If not,
press and hold the Call button and both Volume buttons
until you hear “Welcome to the Motorola HX550. Ready to
pair.” and see the indicator light steadily lit in blue.
My headset will not pair with my phone.
If the indicator light is not steadily lit in blue when your
phone is searching for your headset, you can reset the
headset by pressing and holding the Call button and both
Volume buttons until you hear “Welcome to the Motorola
HX550. Ready to pair.” and the indicator light is steadily lit
in blue. Then follow pair & connect instructions on page
7 .
My headset connected before, but now it's not
working.
Make sure your phone is on and the Bluetooth feature is
turned on in your phone. If the Bluetooth feature was

17Problems?
turned off or was turned on only temporarily, you may
need to restart the Bluetooth feature and pair your phone
and headset again. See
“Pair & connect” on page 7.

18 Support
Support
we’re here to help
If you have questions or need assistance, go to
www.motorola.com/bluetoothsupport or
www.motorola.pairxusa.com, or contact us at
1-877-MOTOBLU.
You can also contact the Motorola Customer Support
Center at: 1-800-331-6456 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).