Msi Pro 20ex series User manual

PRO 20EX Series

All-in-One (AIO) PC

MS-AAC2

Preface

iiiii

Contents

Copyright Notice��iii

Revision ��iii

Upgrade and Warranty��iv

Acquisition of Replaceable Parts ��iv

Technical Support ��iv

Green Product Features��iv

Environmental Policy�� v

Chemical Substances Information �� v

Battery Information�� v

Safety Instructions��vi

CE Conformity�� viii

FCC-B Radio Frequency Interference Statement �� viii

WEEE Statement �� viii

RoHS Statement ��ix

Overview.........................................................................................1-1

Packing Contents�� 1-2

System Overview �� 1-3

Component Replacement & Upgrade �� 1-8

Getting Started...............................................................................2-1

Safety & Comfort Tips�� 2-2

Hardware Setup �� 2-3

System Operations........................................................................3-1

Power Management�� 3-2

Network Connection (Windows 10)�� 3-4

System Recovery (Windows 10)�� 3-7

System Recovery (F3 Hotkey Recovery) (Optional) �� 3-11

Troubleshooting ...........................................................................A-1

Preface

iiiii

Copyright Notice

trademark of Micro-Star Int’l Co�, Ltd� All other marks and names mentioned may be

trademarks of their respective owners� No warranty as to accuracy or completeness is

expressed or implied� MSI reserves the right to make changes to this document without

prior notice�

Revision

Revision Date

V1�0 2018/ 03

Preface

viv

Upgrade and Warranty

Please note that certain components preinstalled in the product may be upgradable

or replaceable by user’s request� For any further information about the product users

purchased, please contact the local dealer� Do not attempt to upgrade or replace

any component of the product if you are not an authorized dealer or service center,

since it may cause the warranty void� It is strongly recommended that you contact the

authorized dealer or service center for any upgrade or replace service�

Acquisition of Replaceable Parts

Please be noticed that the acquisition of replaceable parts (or compatible ones) of

the product users purchased in certain countries or territories may be ful󰘰lled by the

manufacturer within 5 years at most since the product has been discontinued, depending

on the o󰘲cial regulations declared at the time. Please contact the manufacturer via

http://www�msi�com/support/ for the detailed information about the acquisition of spare

parts�

Technical Support

If a problem arises with your system and no solution can be obtained from the user’s

manual, please contact your place of purchase or local distributor� Alternatively, please

try the following help resources for further guidance� Visit the MSI website for technical

guide, BIOS updates, driver updates and other information via http://www�msi�com/

support/

Green Product Features

◙Reduced energy consumption during use and stand-by

◙Limited use of substances harmful to the environment and health

◙Easily dismantled and recycled

◙Reduced use of natural resources by encouraging recycling

◙Extended product lifetime through easy upgrades

◙Reduced solid waste production through take-back policy

Preface

viv

Environmental Policy

◙The product has been designed to enable proper reuse of parts

and recycling and should not be thrown away at its end of life�

◙Users should contact the local authorized point of collection for

recycling and disposing of their end-of-life products�

◙Visit the MSI website and locate a nearby distributor for further recycling

information�

◙Users may also reach us at gpcontdev@msi�com for information regarding

proper Disposal, Take-back, Recycling, and Disassembly of MSI products�

Chemical Substances Information

In compliance with chemical substances regulations, such as the EU REACH Regulation

(Regulation EC No� 1907/2006 of the European Parliament and the Council), MSI

provides the information of chemical substances in products at:

http://www�msi�com/html/popup/csr/evmtprtt_pcm�html

Battery Information

European Union:

Batteries, battery packs, and accumulators should not be

disposed of as unsorted household waste� Please use the public

collection system to return, recycle, or treat them in compliance

with the local regulations�

Taiwan:

For better environmental protection, waste batteries should be

collected separately for recycling or special disposal�

California, USA:

The button cell battery may contain perchlorate material and requires special handling

when recycled or disposed of in California�

For further information please visit:

http://www�dtsc�ca�gov/hazardouswaste/perchlorate/

Danger of explosion if battery is incorrectly replaced� Replace only with the same or

equivalent type recommended by the manufacturer�

Preface

viivi

Safety Instructions

◙Read the safety instructions carefully and thoroughly�

◙All cautions and warnings on the equipment or user’s manual should be

noted�

Keep the User’s Guide that comes with the package for future reference�

Keep this equipment away from humidity and high temperature�

Lay this equipment on a reliable 󰘱at surface before setting it up.

◙Make sure that the power voltage is within its safety range and has been

adjusted properly to the value of 100~240V before connecting the equipment

to the power outlet� Do not disable the protective earth pin from the plug�

The equipment must be connected to an earthed mains socket-outlet�

◙Always unplug the AC power cord before installing any add-on card or

module to the equipment�

◙Always disconnect the AC power cord or switch the wall socket o󰘯 if the

equipment would be left unused for a certain time to achieve zero energy

consumption�

◙Rating: 19V 3�42A�

The ventilator on the enclosure is used for air convection and to prevent the

equipment from overheating� Do not cover the ventilator�

Do not leave the equipment in an unconditioned environment with a storage

temperature above 60OC (140OF) or below 0OC (32OF), which may damage the

equipment�

NOTE: The maximum operating temperature is around 40OC�

Preface

viivi

Never pour any liquid into the opening that could damage or cause electrical

shock�

Place the power cord in a way that people are unlikely to step on it� Do not place

anything on the power cord�

◙When installing the coaxial cable to the TV Tuner, it is necessary to ensure

that the metal shield is reliably connected to protective earthing system of

the building�

◙Cable distribution system should be grounded (earthed) in accordance with

ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section

820�93, Grounding of Outer Conductive Shield of a Coaxial Cable�

Always keep the strong magnetic or electrical objects away from the

equipment�

If any of the following situations arises, get the equipment checked by service

personnel:

◙The power cord or plug is damaged�

◙Liquid has penetrated into the equipment�

◙The equipment has been exposed to moisture�

◙The equipment does not work well or you can not get it work according to

user’s manual�

◙The equipment has dropped and damaged�

◙The equipment has obvious sign of breakage�

1� The optical storage devices are classi󰘰ed as CLASS 1 LASER PRODUCT. Use of

controls or adjustments or performance of procedures other than those speci󰘰ed

is prohibited�

2� Do not touch the lens inside the drive�

Preface

ixviii

CE Conformity

Hereby, Micro-Star International CO�, LTD declares that this device is

in compliance with the essential safety requirements and other relevant

provisions set out in the European Directive�

FCC-B Radio Frequency Interference

Statement

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules� These

limits are designed to provide reasonable protection against harmful

interference in a residential installation� This equipment generates,

uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful interference to

radio communications� However, there is no guarantee that interference will not occur

in a particular installation� If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment o󰘯 and on, the

user is encouraged to try to correct the interference by one or more of the measures

listed below:

￭Reorient or relocate the receiving antenna�

￭Increase the separation between the equipment and receiver�

￭Connect the equipment into an outlet on a circuit di󰘯erent from that to which

the receiver is connected�

￭Consult the dealer or an experienced radio/television technician for help�

Notice 1

The changes or modi󰘰cations not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment�

Notice 2

Shielded interface cables and AC power cord, if any, must be used in order to comply

with the emission limits�

This device complies with Part 15 of the FCC Rules� Operation is subject to the following

two conditions:

1� this device may not cause harmful interference, and

2� this device must accept any interference received, including interference that may

cause undesired operation�

WEEE Statement

Under the European Union (“EU”) Directive on Waste Electrical and

Electronic Equipment, Directive 2002/96/EC, which takes e󰘯ect on August

13, 2005, products of “electrical and electronic equipment” cannot be

discarded as municipal waste anymore and manufacturers of covered

electronic equipment will be obligated to take back such products at the end

of their useful life�

Preface

ixviii

RoHS Statement

Japan JIS C 0950 Material Declaration

A Japanese regulatory requirement, de󰘰ned by speci󰘰cation JIS C 0950, mandates

that manufacturers provide material declarations for certain categories of electronic

products o󰘯ered for sale after July 1, 2006.

http://www�msi�com/html/popup/csr/cemm_jp�html

http://tw�msi�com/html/popup/csr_tw/cemm_jp�html

India RoHS

This product complies with the "India E-waste (Management and Handling) Rule 2011"

and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls

or polybrominated diphenyl ethers in concentrations exceeding 0�1 weight % and 0�01

weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule�

Turkey EEE regulation

Conforms to the EEE Regulations of the Republic Of Turkey

Ukraine restriction of hazardous substances

The equipment complies with requirements of the Technical Regulation, approved by

the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008 № 1057,

in terms of restrictions for the use of certain dangerous substances in electrical and

electronic equipment�

Vietnam RoHS

As from December 1, 2012, all products manufactured by MSI comply with Circular

30/2011/TT-BCT temporarily regulating the permitted limits for a number of hazardous

substances in electronic and electric products�

1

Overview

This system is integrated in design, selecting a stylish appearance with a mirror

screen, which displays the simplicity of modern individualism and the comfort

of home. With a touchscreen display, 󰘱awless audio/video capabilities and

intuitive user interface, it blends technology with life, making computers easier

and more fun to use — suitable for the whole family�

1-3

Overview

1-2

Packing Contents

All-in-One PC AC/DC Adapter AC Power Cord

Driver/ Utility Disc

(Optional)

User Manual

& Quick Guide Keyboard (Optional)

Mouse (Optional)

* Please contact us immediately if any of the items is damaged or missing�

* The illustrations are for reference only and your packing contents may slightly vary

depending on the model you purchased�

1-3

Overview

1-2

System Overview

hFront View

5

1 2

3

4

1Microphone

The built-in microphone can be used for video chatting online.

2Webcam

The built-in webcam with the microphone can be used for picture taking,

video recoding, online conferencing and any other interactive applications.

3Webcam LED Indicator (Optional)

The webcam LED indicator indicates when it is recording. The webcam

LED indicator should be on when device is capturing video and o󰘯 when the

device is not capturing video.

4System Power LED

The power LED glows when the system is turned on and goes o󰘯 when

the system is shut down. In terms of power saving, the LED blinks in S3

(Suspend to RAM) mode and goes o󰘯 in S4 (Suspend to Disk) mode.

5Stand

Use this stand to position your system on a 󰘱at and stable surface.

1-5

Overview

1-4

hRear View

2

1

3

4

6

5

Important

We suggest that you connect the AC/DC adapter to your AIO PC 󰘰rst and then connect

the AC power cord to the socket-outlet for safety concerns�

High-speed devices are recommended for USB 3�1 ports whereas low-speed devices,

such as mouse or keyboard, are suggested to be plugged into the USB 2�0 ports on

the rear panel�

1-5

Overview

1-4

1Ventilator

The ventilator on the enclosure is used for air convection and to prevent the

equipment from overheating� Do not cover the ventilator�

2Kensington Lock Port

This AIO PC provides a Kensington lock port, which allows users to secure

the AIO PC in place with a key or some mechanical PIN device and attached

through a rubberised metal cable� The end of the cable has a small loop

which allows the whole cable to be looped around a permanent object, such

as a heavy table or other similar equipment, thus securing the AIO PC in

place�

3HDMI-Out Port (Optional)

The High-De󰘰nition Multimedia Interface (HDMI) is an all-digital audio/video

interface capable of transmitting uncompressed streams� HDMI supports all

TV format, including standard, enhanced, or high-de󰘰nition video, plus multi-

channel digital audio on a single cable�

4Serial Port (Optional)

The serial port supports barcode scanners, barcode printers, bill printers,

credit card machine, etc�

5USB 2�0 Port

The USB (Universal Serial Bus) port is for attaching USB devices such

as keyboard, mouse, or other USB-compatible devices� It supports up to

480Mbit/s (Hi-Speed) data transfer rate�

6RJ-45 LAN Jack

The standard RJ-45 LAN jack is provided for connection to the Local Area

Network (LAN)� You can connect a network cable to it�

Yellow Green/ Orange

LED Color LED State Condition

Left Yellow O󰘯 LAN link is not established�

On (steady state) LAN link is established�

On (blinking) The computer is communicating with

another computer on the LAN�

Right Green O󰘯 10 Mbit/sec data rate is selected�

On 100 Mbit/sec data rate is selected�

Orange On 1000 Mbit/sec data rate is selected�

1-7

Overview

1-6

hSide View

16

15

6

4

2

1

3

5

7

9

11

13

8

10

12

14

1Monitor Power LED

The power LED glows when the monitor is turned on and goes o󰘯 when the

monitor is shut down�

2Hard Disk Drive LED

This indicator shows the activity status of the HDD. It 󰘱ashes when the

system is accessing data on the HDD and remains o󰘯 when no disk activity

is detected�

3System Power Button

Press the system power button to turn the system on or o󰘯.

4Monitor Power Button

Press the monitor power button to turn the monitor on or o󰘯.

5Menu Button

Press this button to view and switch between the Brightness and Volume

menus�

6Brightness Up/ Volume Up Button

Press this button to tune the brightness/ volume up�

1-7

Overview

1-6

7Brightness Down/ Volume Down Button

Press this button to tune the brightness/ volume down�

8USB 3�1 Gen 1 Port (Type-A)

The USB (Universal Serial Bus) port is for attaching USB devices such as

keyboard, mouse, or other USB-compatible devices�

9USB 3�1 Gen 1 Port (Type-A) (with MSI Super Charger Technology)

The USB (Universal Serial Bus) port is for attaching USB devices such as

keyboard, mouse, or other USB-compatible devices�

With MSI Super Charger Technology, not only does it function as normal

USB port, but it also enables users to charge USB devices even when the

system is turned o󰘯. Users will no longer need to power on the system just

to charge USB devices�

10 Card Reader

The built-in card reader may support various types of memory cards�

11 Line-Out Jack

This connector is provided for headphones or speakers�

12 Microphone Jack

This connector is provided for microphones�

13 Power Jack

The AC/DC adapter converts AC power to DC power for this jack� Power

supplied through this jack supplies power to the PC� To prevent damage to

the PC, always use the supplied power adapter�

14 Eject Hole

Insert a thin, straight object (such as a paper clip) into the eject hole to open

the optical disc drive manually if the eject button does not work�

15 Eject Button

Press the eject button to open the optical disc drive�

16 Optical Disc Drive

A DVD Super-Multi drive is integrated for your home entertainment (Blu-ray

is optional)�

PB

Overview

1-8

Component Replacement & Upgrade

Please note that certain components preinstalled in the product may be upgradable or

replaceable by user’s request depending on the models users purchased�

For any further information on the product users purchased, please contact the local

dealer� Do not attempt to upgrade or replace any component of the product if you are

not an authorized dealer or service center, since it may cause the warranty void� It is

strongly recommended that you contact the authorized dealer or service center for any

upgrade or replace service�

2

Getting Started

This chapter provides you with the information on hardware setup procedures�

While connecting peripheral devices, be careful in holding the devices and use

a grounded wrist strap to avoid static electricity�

Getting Started

2-32-2

Safety & Comfort Tips

Choosing a good workspace is important if you have to work with your PC for a long

period of time.

1. Your work area should have enough illumination.

2. Choose the proper desk and chair and adjust their height to 󰘰t your posture when

operating.

3. When sitting on the chair, sit straight and keep a good posture. Adjust the chair’s

back (if available) to support your back comfortably.

4. Place you feet 󰘱at and naturally on the 󰘱oor, so that your knees and elbows have

the proper position (about 90-degree) when operating.

5. Put your hands on the desk naturally to support your wrists.

6. Adjust the angle/ position of the AIO PC to have an optimal view.

7. Avoid using your PC in a place where discomfort may occur (such as on the bed).

8. The AIO PC is an electrical device. Please treat it with great care to avoid personal

injury.

MSI PRO 20EX Series User manual

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