MUNBYN IMC08 Instruction Manual

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Signature
Date
Prepared by:
James Hu
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Frequently Asked Questions
IMC08 Banknote Counter
Document Name:
IMC08 Frequently Asked Questions-1.02.docx
1.02

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IMC08 Frequently Asked Questions
Version 1.02
Version History
Date
By
Changes
Version
2021-4-23
James Hu
•Initial Release
1.00
2021-5-13
James Hu
•Add section 2.10 How to turn off the key beep？
•Add section 2.11 How to fix the abnormal batch
function issue?
1.01
2021-6-21
James Hu
•Update section 2.3 How to remove a stuck banknote or
bill?
•Update section 2.6 When and how do I adjust the
feeding gap adjustment?
1.02

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IMC08 Frequently Asked Questions
Version 1.02
Contents
Version History................................................................................................................... 2
1.0. Capabilities............................................................................................................. 4
1.1. What currencies does the IMC08 supports?........................................................................4
1.2. Does the IMC08 recognize serial numbers?........................................................................4
1.3. Does the IMC08 work with a printer? ..................................................................................4
1.4. How does the external display work?..................................................................................4
1.5. Does the IMC08 have batch/bundling capability?................................................................4
1.6. Can transfer the counted record to the computer?..............................................................4
2.0. Trouble Shooting..................................................................................................... 5
2.1. What are the error codes displayed on the screen?............................................................5
2.2. How do I clean the IMC08?.................................................................................................5
2.3. How to remove a stuck banknote or bill?.............................................................................7
2.4. How do I fix bills constantly jamming?.................................................................................7
2.5. The wheels keep spinning every couple second after the machine powers on, and indicates
an error, how do I fix it? .......................................................................................................................9
2.6. When and how do I adjust the feeding gap adjustment?...................................................10
2.7. When and how to do I calibrate the CIS sensor? ..............................................................12
2.8. How do I restore the unit back to factory settings?............................................................14
2.9. What should I do if the machine keeps stop counting and error displayed on the screen? 15
2.10. How can I turn off the key beep？.....................................................................................15
2.11. What should I do if my preset batching is not working correctly?.......................................16

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IMC08 Frequently Asked Questions
Version 1.02
1.0. Capabilities
1.1. What currencies does the IMC08 supports?
The default currencies in the IMC08:
US/CA version: USD, EUR, CAD, MXN, GBP,
EU version: EUR, USD, GBP, CHF, PLN, SEK, NOK, DKK,
UK version: EUR, USD, GBP, SCO, CHF, PLN, SEK, NOK, DKK.
The IMC08 software can also support COP (Colombian Pesos), LBP (Lebanese Pesos), DOP (Dominican
Republic Pesos) and up to 100 additional currencies. There is no charge for additional currencies. Please contact
our support team for more details and upgrade to a new configuration.
1.2. Does the IMC08 recognize serial numbers?
This machine can recognize the serial numbers of all default currencies in the IMC08.
Please note it does detect fake serial numbers.
1.3. Does the IMC08 work with a printer?
Yes, the ITPP106 printer is compatible with the IMC08.
The ITTP106 can print the record of the counted banknotes, number, total currency value counted, as well as a
breakdown of count by denomination, and serial number.
1.4. How does the external display work?
If counting one currency (SDC mode), the quantity and value of the counted notes will be displayed on the external
screen when counting one currency only. If use the multi-currency (MDC model), only the number of the counted
notes will be displayed on the external screen.
1.5. Does the IMC08 have batch/bundling capability?
Yes, the IMC08 has batch function for bundling. The capacity of the stacker is 200. However, you can set the
batch number from 0 to 998. For example, if you set the batch number to 50, when you put 200 notes in the hopper,
the IMC08 will stop once the counted quantity gets to 50 for you to bundle or strap the bills.
1.6. Can transfer the counted record to the computer?
Yes. First, ensure there is a USB flash drive (not supplied) into the USB Port.
After counting, a log file will be exported to the flash drive. Then, simply copy the newly-created OCR_SN txt
file from the USB flash drive to the computer.

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IMC08 Frequently Asked Questions
Version 1.02
2.0. Trouble Shooting
2.1. What are the error codes displayed on the screen?
Code
Error Message
Handling Method (Recommendation)
E1
UV Fault
Remove the banknote, clean the UV sensor
E2
Double Notes
If the errors occur frequently, adjust the screw toward the anti-clockwise
to decrease the feeding gap.
E3/E8
Chain Notes
E4
Half Note
Remove the banknote
E10
Image Error
Clean the CIS sensor, and calibrate the CIS
E11/E12
Denomination Error
Remove the banknote, clean the CIS sensor;
Perform the CIS sensor calibration;
Collect the data of the banknote.
E13
Face Recognition Error
E14
Size Recognition Error
E15
Orientation Recognition Error
E20
MT Error
Remove the banknote, clean or replace the MG sensors
E21
MG1 Error
E22
MG2 Error
E23
MG3 Error
E24
MG4 error
E30-E61
IR Error
Remove the banknote, clean the CIS sensor;
Perform the CIS calibration;
Collect data of the banknote.
2.2. How do I clean the IMC08?
Please follow the following steps to clean the machine. Before cleaning the machine, please turn off the machine
first.
1) Clean the Hopper
There are 3 parts need to be clean in the hopper: hopper sensor, banknote processing wheel and the banknote
entrance, please use the nylon brush to clean them.
2) Clean the Stacker and Reject Pocket
As shown in the following figure, clean the stacker and reject pocket with nylon brush or cleaning cloth. Focus
on the marked areas.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-1 The Sensors in Stacker and Reject Pocket
3) Clean the Internal Sensors
a) Pull the handle of back cover.
Figure 2.2 Handle of Back Cover
Figure 2-3 Back Cover Opened
b) As shown in the following figures, clean the marked with cleaning cloth or nylon brush respectively.
Figure 2-4 Lower Sensors
Stacker Sensor
Reject Pocket
The Handle of
Back Cover
Lower CIS
UV Sensor
MG Sensor
Other Sensors

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-5 Upper Sensor
Note: For the CIS sensors, it is recommended to used cleaning cloth to clean them, as shown in the following
figures.
c) Close the cover and finish the machine cleaning.
2.3. How to remove a stuck banknote or bill?
2.3.1. Bill was stuck in the feeding port (PS1 Error)
If the bills are stuck inside the feeding port, please turn off the machine and rotate the banknote processing wheel
down.
CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS NEAR THE
PROCESSING WHEEL OR SLOT.
Figure 2-7 PS1 Error
Upper CIS
Processing
Wheels

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-6 The Direction of Wheel Rotation to Take the Jammed Bill
2.3.2. Bill was stuck in the inside of machine (PS3R Error)
PS3R Error will appear when a bill is stuck inside the IMC08, please follow the method below to remove the
banknote.
Figure 2-7 PS3R Error
Open the back to check if stuck bill in the inside of machine. If it is, just remove the bill to fix the problem.
CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS IN THE
INSIDE OF MACHINE.
2.3.3. Bill was stuck in the reject pocket (TD Error)
When a bill is stuck in the reject pocket of IMC08, a TD Error will appear. Please follow the method below to
remove the banknote.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-7 TD Error
If the screen displays the TD Error as the picture shows, please fix it by following steps.
- Check if the bill was stuck and remove the stuck bill according to this video:
http://munbyn.biz/08billjamming
2.4. How do I fix bills constantly jamming?
If you experience a jam, try the following first:
1. Check to see if there is any visible dirt, dust, or any other foreign matter inside machine (look especially
for remnants of bills they may have torn). Remove any foreign matter with tweezers or your fingers.
CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS NEAR
THE PROCESSING WHEEL OR SLOT.
2. Clean the machine according to the directions in FAQ 2.2, including all sensors.
3. If necessary, ad, just the feeding gap according to the directions in FAQ 2.6
2.5. The wheels keep spinning every couple second after the machine powers
on, and indicates an error, how do I fix it?
If the wheels in the hopper are consistently spinning after the machine powers on, and then stops with the “hopper
sensor error” or “main motor error”, the hopper sensor is too sensitive.
Figure 2-7 Use Marker Pen to Decrease the Sensitivity of Hopper Sensor
Please use the marker pen to paint a little on the hopper sensor as shown in the above figure.

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IMC08 Frequently Asked Questions
Version 1.02
2.6. When and how do I adjust the feeding gap adjustment?
Figure 2-8 The Adjustable Screw
The screw above is used to control the width of the feeding gap. You can use a coin to adjust the gap easily. The
width will become bigger by rotating the screw clockwise toward the biggest dot. Turn counterclockwise to
decrease the gap.
Figure 2-9 Rotate the Screw to Increase the Feeding Gap
Figure 2-10 Rotate the Screw to Decrease the Feeding Gap
To fine tune the feeding gap, do the following:
1) Turn off the auto counting feature.
2) Insert one banknote into the gap between the rollers to check if the banknote can be inserted smoothly, as
shown in the following.
Screw

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-11 The Banknote Feeding Gap
Figure 2-12 One banknote to Check the Gap between the Rollers
If the banknote is hard to insert, that means the feeding gap is too small. Rotate the screw clockwise until the
banknote can be inserted smoothly. If the feeding gap is so large that two or more banknotes can be inserted
to the feeding gap, please rotate the screw counterclockwise until the gap can just allow one banknote at a
time.
3) Use the banknote to check the other sides of the gap between rollers, to make sure the banknote can be
inserted into both sides of the feeding gap smoothly.
Figure 2-13 One Coin to Rotate the Screw
The IMC08 needs different gaps for different currencies, but otherwise should stay consistent. Having the correct
feeding gap adjusted will ensure smooth operation as well as a trouble-free experience. You may need to do some
trial and error before getting it perfectly smooth.
The 2 feeding
gaps between
rollers

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IMC08 Frequently Asked Questions
Version 1.02
You may also wish to make his adjustment over time, When the banknotes are not fed smoothly through the
machine or several error messages are occurring often such as: Bill Double Error, Chain Notes Error or Half Notes
Error.
Other reasons that might require to readjust the feeding gap are:
- The counting of new or mint condition bills.
- The counting of poor or badly deteriorated bills.
- Polymer notes and paper-made notes counted together.
2.7. When and how to do I calibrate the CIS sensor?
CIS calibration is often needed when there are many errors during the banknote counting process.
1) Please enter the main menu. Next, go to the service menu with the password “9999”, as shown in the following
figures.
Figure 2-14 Main Menu
Figure 2-15 Service Menu
2) Click the “CIS Calibration” option, shown below:
Figure 2-16 CIS Calibration Interface
3) Open the back cover to clean the CIS sensors with a lint-free cleaning cloth.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-17 Open the Back Covers
Figure 2-18 Clean the 2 CISs
4) Using the included CIS calibration sheet (white paper), place inside as seen below, and close the back covers.
Figure 2-19 Place the CIS Calibration Paper
5) Start CIS calibration by pressing the “RESTART” button.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-20 Start the CIS Calibration
6) After the machine finishes, just takeremove the calibration paper out, close both covers, and turn off machine.
7) Finally, turn on the machine to finish the CIS calibration.
2.8. How do I restore the unit back to factory settings?
After fine tuning the screw and CIS calibration, if there are still some errors or the counting is still not correct,
returning to the factory default setting mode is required.
1) On the main menu, choose the service menu with the password “9999”, as shown in the following figures.
Then choose “Back to Default Setting.”
Figure 2-21 Service Menu
Figure 2-22 Default Setting Interface
2) After pressing start, the IMC08 will reset all the changed settings beforesettings to factory default.
Figure 2-23 Default Setting Guide
3) The processing wheels and rollers in the IMC08 will run for a while.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-24 Touch the Hopper Sensor
2.9. What should I do if the machine keeps stop counting and error
displayed on the screen?
1) There may be some dust on the surface or sensors blocked by notes, please open the back cover to check if
there is any foreign matter inside, and then clean the sensors with brush or soft cloth.
2) If there is still some error happen, please calibrate the CIS with the calibration white paper.
3) If you meet some chain note (the feeding gap is too large) or half note error (the feeding gap is too small),
please readjust the feeding gap by rotating the screw according to section 2.6.
4) If you meet some UV, MT, MG or IR errors, please check the bill first, or decrease the CFD level and try again.
5) If it still doesn’t work you try the above steps, go to the “Service Menu->Back to Default Setting” to reset your
changed settings.
2.10. How can I turn off the key beep？
You can follow the steps below to turn off the key beep:
1) Enter the main menu, and go to the service menu with the password “9999”, as shown in the following
screenshots.
Figure 2-25 Menu and Service Menu
2) Choose “④Function Setting” and press enter. You will see the following.

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IMC08 Frequently Asked Questions
Version 1.02
Figure 2-26 Function Setting Interface
3) Choose “KEY BEEP”to toggle this setting.
Figure 2-27 Menu and Service Menu
2.11. What should I do if my preset batching is not working correctly?
If the banknote counter does not stop at the correct preset batch quantity, please reset the banknote counter
according to section 2.8.
2.12. How do I fix the MOTOR ERROR?
1) You need to disassemble the machine to check if the SCREW OF OPTOCOUPLER is tight. The position of
optocoupler is as the picture 1 shows. If not, do the next step.
2) Check if the joint of optocoupler is tightly connected as the PICTURE 1 and VIDEO 1 shows. If the joint is
fixed tightly, do the next step.
3) Follow the video 2 to exchange the position for both optocoupler. This way can effectively deal with the motor
error issue.
Video 1：http://munbyn.biz/IMC08-MORTOR-ERROR-VIDEO-1
Video 2：http://munbyn.biz/IMC08-MORTOR-ERROR-VIDEO-2

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IMC08 Frequently Asked Questions
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