MuxLab 500764-TX User manual

© MuxLab Inc. 94-000921-A SE-000921-A
2321 Rue Cohen, Montreal, Quebec, Canada. H4R 2N7
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [e-mail] URL: www.muxlab.com
Specifications
Specifications
Environment
HDMI 2.0, resolution of up to 4K/60 (4:4:4)
Devices
Blu-Ray, Set Top Boxes, Media Players/Streamers, projectors, monitors, TVs, PCs,
supporting HDMI.
Signal Protocol/Standard
HDMI 2.0 and HDCP 2.2
Video Bandwidth
594MHz
Network Bitrate (BW)
32Kbps to 60Mbps for H.264/H.265, and 32Kbps to 200Mbps for MJPG
Latency
200ms (in low latency mode with H.265)
Protocols
Supports Multicast, RTSP, RTMP (H.264), HLS, FLV (H.264), and TS
Connectors
Two (2) HDMI connectors for AV input and AV Loop-out.
One (1) RJ45S for Ethernet connection.
Two (2) 3.5mm connectors for 2CH audio embedding and loop-out.
One (1) 3.5mm connector for directional IR (direction controllable via software).
One (1) RS232 3-Pin Phoenix connector for controlling end devices.
One (1) 2.1mm locking power connector.
Maximum Distance
Cat5e/6: 330ft (100m) from Ethernet Switch. Unlimited over the Internet
Note: When installed in an electrically noisy environment, an STP cable must be used.
Also, cross-connection reduces the effective distance depending on the grade of twisted
cable used.
RJ45 Pin Configuration
Reverse Polarity Sensitive.
Use EIA/TIA 568A or 586B
straight-through wiring.
RJ45 Link
Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)
Power Source
This device supports PoE (PD), an external power supply is not included. It is intended to
be powered via a PoE (PSE) Ethernet Switch. If required, an optional power supply
(500993) may be purchased separately.
PoE
IEEE 802.3af
Power Consumption
7.8W
Temperature
Operating: 0° to 40°C Storage: -20° to 85°C
Humidity: Up to 95% non-condensing
Unit Dimensions
6.1” x 4.4” x 1.0” (154mm x 111mm x 25mm)
Shipping Weight
1.1lbs (0.5kg)
Compliance
Regulatory: FCC, CE, RoHS Flammability: 94V0
Warranty
3 years
Order Information
500764-TX HDMI over IP H.264/H.265 PoE Transmitter, 4K/60
Accessories
(These items are sold
separately)
500920 16-Port Rackmount Transceiver Chassis
500917 Wall Mount Transceiver Bracket Kit
500990 IR Emitter
500994 IR Sensor
500993 Univ. Locking Power Supply 5VDC/2.6A US/UK/EU Blade
HDMI over IP H.264/H.265 PoE Transmitter, 4K/60
500764-TX
Quick Installation Guide
Overview
The HDMI over IP H.264/H.265 PoE Transmitter, 4K/60 allows HDMI source equipment to be
extended locally up to 330ft (100m) at up to 4K @ 60Hz resolution via Cat5e/6 cable and is
compatible with the Muxlab 500762-RX Receiver to support point-to-point, point-to-multipoint
and multipoint-to-multipoint configurations, Video Wall and Multiview capabilities in a low
bandwidth expandable and cost effective manner, without the need to install dedicated cabling
systems. The exceptionally low bandwidth requirements of this device in the H.264/H.265 video
codec setting allows for streaming audio/video content over a local network, and over the Internet
for distributed installations spread throughout the globe. The unit also supports a MotionJPG
(MJPG) video codec setting for low latency applications. The transmitter accepts a 4K video @
60Hz and streams the content to an H.264/H.265 Receiver, such as the MuxLab 500762-RX, to be
displayed on a 4K monitor. The Transmitter may also send H.264/H.265 video streams to other
H.264/H.265 compatible Receiving devices. The device supports HDMI and 2CH Audio loop-out
ports, and PoE (PD) and may be powered by a PoE (PSE) Ethernet Switch.
The Transmitter (500764-TX) and Receiver (500762-RX) are sold separately. IR Emitter and IR
Sensor, if required, may be purchased separately for IR based remote control applications.
For the point-to-multipoint and multipoint-to-multipoint configurations the Ethernet Switch must
have Gigabit ports, DHCP Server capability and additionally support the IGMP communication
protocol for the multipoint-to-multipoint case. MuxLab recommends using the Cisco SG350 Series
Managed Switches.
The MuxLab ProDigital Network Controller (500811 or 500812) and MuxControl iOS and
Android App is available to simplify the configuration and utilization of the 500764-TX and other
MuxLab Av over IP products.
Applications
Applications include Audio/Video streaming over LAN/Internet, commercial and residential AV
systems, classroom projector systems, digital signage, boardroom systems, and medical
information systems.
Installation
Note: The following instructions are for the 500764-TX Transmitter and a compatible
Receiver such as the MuxLab 500762-RX Receiver.
1. Identify the connectors on the Transmitter and Receiver as indicated on the product labels, see the

© MuxLab Inc. 2019
above front and rear product views for further details on the 500764-TX. Reference the 500762-
RX Install Guides for further details on this device.
2. Verify that the distance between the HDMI Transmitter and Receiver is within MuxLab
specifications (see Specifications table for further details).
3. To install the Transmitter:
3a. Connect the 500764-TX Transmitter to the HDMI video source with an HDMI
compliant cable.
3b. If the application is point-to-point, then connect one (1) length of Cat5e/6 (or higher)
grade UTP cable to the RJ45 LINK connector on the 500764-TX Transmitter. If
transmitting over the network, use an Ethernet Switch between the TX & RX unit
4. To install a compatible Receiver, such as the MuxLab 500762-RX:
4a. Connect the 500762-RX Receiver to the HDMI display equipment with an HDMI
compliant cable.
4b. If the application is point-to-point, then connect one (1) Cat5e/6 cable coming from the
500764-TX Transmitter, to the RJ45 LINK connector on the 500762-RX Receiver. If
transmitting over the network, use an Ethernet Switch between the TX & RX unit
5. If the configuration is a point-to-multipoint or multipoint-to-multipoint:
5a. You will need to use an Ethernet Switch with Gigabit ports and DHCP Server support.
In addition IGMP Protocol support is required for the multipoint-to-multipoint case.
Verify that the Ethernet Switch is configured correctly, that the DHCP Server is
enabled, and that the IGMP Protocol is enabled for multipoint-to-multipoint
applications. See the Ethernet Switch operating manual for more information about
configuring the Ethernet Switch.
5b. Connect all 500764-TX Transmitters and 500762-RX Receivers to the Ethernet Switch.
5c. Use the DIP Switches to select a unique Device ID for each 500764-TX Transmitter
present on the network and configure each 500762-RX Receiver Device ID to the
corresponding selected Transmitter. Note: This step is not necessary if the MuxLab
ProDigital Network Controller (500811 or 500812) is used.
6. Powering the 500764-TX Transmitter or 500762-RX Receiver via an external power supply
is only necessary where PoE (PSE) is unavailable. If PoE is unavailable, connect a 5 VDC
power supply (500993 –sold separately) to each 500762-RX Receiver and to an AC power
outlet. Next connect each 500764-TX Transmitter in the same manner. If power is present,
the power LED on each 500764-TX Transmitter and 500762-RX Receiver will illuminate.
Note: Power ‘ON’ the HDMI 500764-TX Transmitter and 500762-RX Receiver only
after all connections have been made.
7. Power ‘ON’ the HDMI equipment and verify the image quality.
8. This product supports IR control. IR Emitter and Sensor are not included, and are sold
separately. If infrared remote control is needed to control the Source equipment from the
Display, connect the IR Sensor (PN: 500994) to the 3.5mm IR Jack of the 500762-RX
Receiver and the IR Emitter (PN: 500998) to the 3.5mm IR Jack of the 500764-TX
Transmitter. Set the IR direction via the unit web interface (see Web Interface Guide).
Note: You can differentiate the IR Sensor and the IR Emitter by looking at the 3.5 mm
plug. The IR Sensor is using a Stereo Plug (3 Contacts) and the IR Emitter a
mono plug (2 Contacts).
9. Position the IR Sensor so that it is directed at the hand-held remote control. For a clear IR
signal reception, aim the hand-held remote control at the top of the IR Sensor enclosure.
10. Position the IR Emitter as close as possible to the source’s IR Sensor (i.e. Blu-Ray player).
For a clear IR signal reception, the IR Emitter can be glued on the source’s IR Sensor. The IR
Emitter’s signal is transmitted from the side of the enclosure.
11. This product supports RS232 bidirectional communication. On the 500764-TX Transmitter,
the RS232 port is configured as a DCE; and on the 500762-RX Receiver as a DTE. Please
connect your RS232 cable accordingly. The default settings are 115.2K, N, 8, 1.
12. The HDMI & 2CH Audio loop-out ports may be used to connect to local compatible devices.
13. The following diagram illustrates a typical configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in regard to
the installation of the 500764-TX Transmitter in combination with the 500762-RX Receiver:
Symptom
Transmitter LEDs
Receiver LEDs
Probable Cause
Possible Solutions
Power
Link
Power
Link
No Image
OFF
OFF
OFF
OFF
No power
•Check power connections
•Check PoE Ethernet Switch Setup
No Image
BLINK
OFF
BLINK
ON
Booting
•Wait until booting process is finished
No Image
ON
OFF
ON
OFF
No Ethernet Link
•Check Ethernet Switch Status
•Check UTP Cables
Info Screen
ON
OFF
ON
BLINK
UTP Cable
•Check the Transmitter UTP cable
Info Screen
ON
ON
ON
OFF
UTP Cable
•Check the Receiver UTP cable.
Info Screen
ON
BLINK
ON
BLINK
No Data Connection
•Check if DIP Switch settings match
Info Screen
ON
ON
ON
BLINK
Wrong setting on
Receiver
•Check DIP Switch address of the
Receiver
Choppy Video
ON
ON
ON
ON
Configuration
•Check cable length
•Check the HDMI Cable Quality
•Check if IGMP is enabled on the
Ethernet Switch
Image flickers when
powering up nearby
equipment
ON
ON
ON
ON
Interference
•Use STP cables
IR not functioning *
ON
ON
ON
ON
Interference from
sunlight, Fluorescent,
Neon or Halogen
lights
•Place the IR equipment away for the
interfering light
IR not functioning *
ON
ON
ON
ON
Interference from RF
radiation from the TV
•Place the IR equipment away for the
RF radiation
* IR Emitter and IR Sensor sold separately.
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-
5228 (toll-free in North America) or ([phone] (International).